Janaki Dilrukshi is applying for the position of Travel Consultant. She has over 5 years of experience in roles such as a call center agent, receptionist, and travel executive. She is fluent in English and has strong IT skills. Her qualifications include completing the IATA Foundation in Travel & Tourism diploma and a diploma in airline fares and ticketing. She is confident that she can take on responsibilities, meet deadlines, and learn new challenges in the role.

1. P.G.Janaki Dilrukshi.
No.151/6, Moraketiya Road,
Embilipitiya, Sri Lanka
052-7088380
janakioue@yahoo.com
Dear Sir/Madam,
Application for the Post of Travel Consultant
It is with great interest that I am forwarding my CV for your consideration and contacting you
directly since I feel that I have the qualifications that would be useful to your organization. I
have one year experience as a call center agent in dialog service center Sri Lanka and have
01 year experience as a receptionist in TGL Travels & tours (Trans Gulf (PVT) ltd).I have two
year experience as a travel executive at TGL Travels & Tours (PVT) Ltd.
I have successfully completed IATA – UFTAA Foundation in Travel & Tourism Diploma
(Montreal) in Louis Preston Collage at Bambalapiitiya in Sri Lanka. I have successfully
completed diploma in Airline fares/E Ticketing, Marketing, Reservations, GDS, Airport
Operations & Cargo at International Airline Ticketing Academy, Bambalapitiya. I am fluent in
English Language with both writing and speaking skills and also having excellent general IT
skills, especially in MS Office package.
I am more confident being a good employee with the ability to take responsibilities, meet
deadlines, work under pressure without haste and desire to learn and take on new
challenges. My aspiration is to work for a well established company that has your excellent
reputation.
I wish to state with utmost responsibility that I will conform to your company’s rules and
regulations during the working period. I shall produce my best in order to satisfy any task
assigned to me.
My enclosed resume provides additional details about my background.
Thank you.
Yours sincerely,
Janaki Dilrukshi.
29-01-2015

2. P.G.JANAKI DILRUKSHI.
Mobile:052-7088380
E-mail: janakioue@yahoo.com
OBJECTIVE
Obtain a job as a Travel Consultant where I will be able to work for customers in an effective
manner and I am looking for a position with an organization that can benefit from my
expertise and provide me an opportunity to further enhance my skills.
PROFESSIONAL EXPERIENCE
TGL Travels and Tours (PVT) LTD in Sri Lanka (IATA accredited agent)
January 2013 – May 2014
Working as a Travel Executive, where my responsibility included:-
 Observe work schedules as mandated secure ticket stocks & ensure its availability
throughout work hours.
 Handling corporate travel inquiries provide the best fare routes with a high quality service.
 Reservation & ticketing on Amadeus & Sabre
 Issuing tickets on Fly Dubai & Air Arabia etc...
 Managing GDS Queues and clearing.
 Communicate and assist walk-in clients to promote & sell Travel products.
 Providing visa related information as per the requirements.
 Supporting office correspondence and day-to-day business operations etc.
 Preparing quotations as per e-mail queries & telephone calls etc.
Trans Gulf (PVT) LTD (TGL Travels and Tours), in Sri Lanka
December 2011 – January 2013
Working as a Receptionist, where my responsibility included:-
 Answer all incoming calls and handle caller’s inquiries whenever possible.
 Re-direct calls as appropriate and take adequate messages when required.
 Welcomes visitors by greeting them, in person or on the telephone
 Direct visitors by maintaining employee and department directories, giving instructions.
 Maintains safe and clean reception area by complying with procedures, rules, and
regulations.
 Maintains continuity among work teams by documenting and communicating actions,
irregularities, and continuing needs.
 Contributes to team effort by accomplishing related results as needed.
Dialog Service Centre, in Sri Lanka
September 2010 – November 2011
Working as a Call Centre Agent, where my responsibility included:-

3.  Obtains client information by answering telephone calls, interviewing clients, verifying
information.
 Answers inquiries by clarifying desired information, researching, locating, and providing
information.
 Sells additional services by recognizing opportunities to up-sell accounts, explaining
new features.
 Informs clients by explaining procedures, answering questions, providing information.
 Complete tasks and assignments within stipulated time frames.
 Develop, support and ensure adherence to work instructions, policies, procedures
pertaining to the Company and Division.
 Promote all products and service effectively to new customers and inform existing
customers on new services and benefits.
PROFESSIONAL QUALIFICATIONS
 I have successfully completed IATA – UFTAA Foundation in Travel & Tourism
Diploma (Montreal) in Louis Preston Collage at Bambalapitiya in Sri Lanka.
 I have successfully completed diploma in Airline fares/E Ticketing, Marketing,
Reservations, GDS, Airport Operations & Cargo conducted by Mr. Deepal Perera at
International Airline Ticketing Academy.
 Successfully completed Amadeus Automated Ticketing / Amadeus Ticketing
Fundamentals course in 2013 September at Amadeus training center.
 Successfully completed Amadeus Basic Functionality Course in 2013 July at Amadeus
training center.
 I have successfully completed Diploma in Information Technology at E-Soft Battaramulla.
 I have successfully completed Diploma in English at E-Soft Battaramulla & CCE English
course, 2012 at technical college, Sri Lanka.
EDUCATIONAL QUALIFICATIONS
Qualification G C E (Advance Level) Examination – 2010
Index No: 5218845
Biology B
Chemistry C
Physics S
General English C
General Test 060
G C E (Ordinary Level) Examination – 2006
Index No: 61842397
Sinhala A
Mathematics A
Buddhism A
Social Studies A

4. Science A
English A
Business Studies A
Health & Physical Education A
History A
Music B
PERSONAL INFORMATION
Full Name : PathinagodaGamage Janaki Dilrukshi.
Address : No: 151/6, Moraketiya Road, Embilipitiya.
Date of Birth : 04th
November 1990
Nationality : Sri Lankan
Gender : Female
Civil Status : Married
NIC Number : 908094387V
Passport Number : N3459566
School Attended : R/ Embilipitiya President College.
Language ability : English, Sinhala & Hindi
Visa Status : Spouse visa
PERSONAL STRENGTHS
 Willingness & ability to work in a multi-cultural environment.
 Commitment to regular and punctual attendance.
 Ability to reflect the image and standards of the clients.
 Good communication and interpersonal skills.
 Ability to work under pressure & collaboratively.
 Excellent analytical skills and administrative skills.
 Ability to accept challenging assignments and responsibilities.
 Committed to team approach and problem solving attitude.
 Proven administrative and interpersonal skills.
 Planned and organized style of working.
REFERENCES
Mr. Dinesh Visvanathan. Mr. Mohomed Waleed
Director of Studies, Purchasing Assistant Manager
Louis Preston, Emirates Grand Hotel,
Colombo 05, Sri Lanka. Dubai, UAE
Mobile: +9477-2332777 Mobile: +971559268430
TP: +9411-5371450 E-mail-waleedzoom85@gmail.com
E-mail: dinesh@louispreston.com.lk
I declare that the above particulars given by me are true and correct to the best of my
knowledge. I have confidence that I am performing all my details to the entire satisfaction of
the management.
<Signed>
…………………….
P.G.J.DILRUKSHI
29-01-2015