Fawaz Ashraf is a customer service professional with over 6 years of experience in the travel and tourism industry. He is seeking a new career opportunity where he can utilize his skills in customer relationship management, administration, and business development. He has a proven track record of driving process improvements and maintaining strong client relationships. Fawaz is adept at multi-tasking, working in teams, and adapting to different work environments.

1. FAWAZ ASHRAF
Mob: 0558903412
E mail: Fawasashraf@gmail.com
Dubai- UAE.
Poised to leverage customer relationship management, administration and business development skills towards
launching a successful career with a growth centric organization
SYNOPSIS
A confident, multi-skilled & capable service assistant with excellent knowledge of service management & customer
relationship procedures with 2 years of experience. Having a proven ability to drive out inefficiencies through process
improvement as well as assist in the maintenance & development. Seeking for a new & challenging position, one
which will make best use of my existing skills and experience & also further my development.
PROFESSIONAL CONTOUR
Company Name: Darwish Bin Ahmed &Sons Travel & Tourism
Industry : Travel/Tourism
Duration : Sep 2014- Present
Job Profile : Travel Consultant
Job Description :
 Issuing Tickets for Both Corporates walk in Customers.
 Maintaining good support with customers.
 Tele-sales and effective call back system.
 Proficient in sending E-mails, attending telephone calls simultaneously.
 Keeping clients updated about the latest trends eg: promotional fares, tour packages etc.
 Responsible for providing telephone assistance and resolving problems of clients on all aspects of travel.
 Providing feedback to manager on service and product issues.
 Responsible for identifying new business opportunities and sustaining the existing business of the
company.
 Played an important role in enhancing the company’s image in the travel business by providing excellent
quality service.
Company Name: Concord Travel & Tours
Industry : Travel/Tourism
Duration : Nov 2010 to Nov 2012
Job Profile : Travel Consultant
Job Description:
 To sale professional and competitive travel product to meet the demands of travel market.
 Dealing with customer enquiries and aiming to meet their expectations.
 Issuance of air tickets
 Establish effective relationship with key travel bookers and travelers.
 Receiving and sending feedback.
PROFESSIONAL QUALITIES
 Multi-Tasking Ability – An uncanny ability to balance a numerous amount, and broad spectrum of
tasks, bringing each to fruition in the most efficient and effective way.

2.  Team Player – Ability to work effectively with anyone with different skill sets, personalities,
motivation levels and work styles. A good listener and evaluator to come up with effective solutions
for the team.
 Loyalty – Believes that establishing longevity with a company is essential in upholding that
company’s credibility, as well as my own.
 Adaptability – Has the ability to inspire confidence in others by keeping true sense of calm even
amongst chaotic professional scenarios.
 Sports-Mindedness – A keen sportsperson carrying a competitive mindset from the sports to business
environment to reach milestones and goals.
CAREER SKILLS
 Eagerness to learn and apply new ideas
 Self-motivated and hard working
 Good team player
 Patience and calmness under pressure
 Adaptable to all working environment
 Self-starter and positive thinker
 Contribute the best for achieving team and organizational goal
ACADEMIC BACKGROUND
 Bachelor Of Business Administration (BBA) from Dr C.V. Raman University
 International Air Transport Association (IATA)
PROFESSIONAL SKILLS
 Galileo, Amadeus
 MS Office 2007,
 Well verse in other computer applications
CERTIFICATIONS
 Diploma In Airport Management From Bangalore University
PERSONAL SPECIFICS
Date of Birth 16-08-1989
Gender Male
Marital Status Single
Nationality Indian
Languages known English, Hindi, Malayalam, Tamil
Hobbies Watching Movies & listening Music
Passport details
Passport no H5494991
Visa status Employment Visa
DECLARATION
I hereby declare that the above-furnished details are true to the best of my knowledge and experience. If I am offered
an opportunity to work, I will discharge the duties entrusted to me to the best of my capacity and to the entire
satisfaction of my superiors.
Fawaz Ashraf