Mr. Desmond Khumalo is applying for an advertised position. He has extensive experience in office and service industry roles, giving him varied skills to work with different people. As a motivated and eager to learn individual, he believes he would be a good fit. He highlights his client focus, communication skills, initiative, flexibility and eagerness to learn. His areas of competence include hotel operations, being a team player, and proficiency in Microsoft Office. He provides references and is available immediately.

1. Mr. D.N.W Khumalo
28 Elsburg Road
Germiston
1401
Dear Sir/ Madam
I am writing to apply for the position as advertised. I enclosed my CV for your information.
As noted below, I have had an extensive work experience in office environments and the
service industry, giving me varied skills and the ability to work with many different types of
people. I believe I could fit easily into your team.
As a young and motivated gentleman, I'm open to the possibility to learn from the best and
looking to the future to be trained in all aspects related to my career. I am a conscientious
person who works hard and pays attention to detail.
I'm client and service orientated, willing to give my best, good communication skills,
independently driven and able to use own initiative. I’m flexible, quick to pick up new skills
and eager to learn from others. I am keen to work for a company with great reputation and
high profit margins.
My areas of Competence include and are not limited to:
 Day-to-Day hotel operations
 Staff/Team Player
 Opera, Excel, Word, Power- point and Outlook
 Guest Services (Both Local and international Corporates)
I have excellent references and would be delighted to discuss any possible vacancy with you
at your convenience. In case you do not have any suitable openings at the moment, I would
be grateful if you would keep my CV on file for any future possibilities.
Yours sincerely
Desmond Khumalo
076 388 9881

2. Curriculum vitae
Of
Desmond Neo Khumalo
Personal Details
Surname: Khumalo
First names: Desmond Neo Wesley
ID No: 8912165401082
Gender: Male
Marital Status: Single
Race: African
Nationality: South African
Health: Good
Email address: khumalodesmond@gmail.com
Cell no: 0763889881
Residential Address: Number 28 Elsburg
Germiston
1401
Driver’s License: Yes (code 10)

3. Language Proficiency:
Academic Details
Name of School: Eqinisweni Secondary School
Highest School Level: Matric
Subjects passed: English, IsiZulu, Geographical and Biological
Studies, History, Tourism Studies, Life
Orientation.
Tertiary Qualifications
Year: 01/2008- 06/2010
Course: Tourism Management Studies Vaal University of
Technology. Completed 2years and 6 months of
Tourism Management customer service
Training
Subjects: Travel Practice basic skills
Marketing Management for Tourism
End User Computing
Business Management/Entrepreneurship
Public Relations and Communication
Tourism Environmental Development Studies.
Professional Experience
5* Hotel Receptionist 9/2013-Present (Peermont Global)
SPEAK READ WRITE
ENGLISH PERFECT PERFECT PERFECT
AFRIKAANS FAIR FAIR FAIR
S SOTHO GOOD GOOD GOOD
SETSWANA PERFECT PERFECT PERFECT
ISIZULU PERFECT PERFECT PERFECT
XITSONGA PERFECT GOOD GOOD

4. Key Skills:
Front and Back of House Operations
Guest Service Excellence, meet performance benchmarks in all areas (speed, accuracy,
volume)
Handle Customer Inquiries, Complaints, Billing Questions and Payment Extensions
Service Requests, Locate resources for problem resolution and design best-option solutions
Customer Satisfaction and improve productivity
Switchboard Operator 04/2011-07/2011 (Peermont Global)
Key Skills:
Key Accomplishments:
 Commended for initiative, enthusiasm, tenacity and intense customer focus and
dependability in performance evaluations.
 Contributed to 95% E-guest survey ratings in 2013
 Contributed 5% of Loyalty Programme (Crown Key) sign-ups for prospective and
frequent guests.
 Adhered to the 4 Peermont Global values namely:
Integrity- Always be Truthful, transparent and honest with each other
Respect and Humility- Treating each other with consideration and respect.
Handle incoming calls from Internal and External Guests
Provide customer support in busy call center environment
Resolve complex issues and win customer loyalty
Strategic-relationship-building skills, solve problems creatively and use tact to find
common ground and achieve win-win outcomes.
Manage a high-volume workload within a deadline-driven environment
Completed voluntary customer service training to learn ways to enhance customer
satisfaction and improve productivity.

5. Collaboration- Working together for improved decision making and goal achievement.
Accountability- Each of us accepts personal accountability for our allocated responsibilities.
REFERENCES
Company: Vaal University of Technology
Contact number: (+27) 16 950 9500
Contact person: Mrs. L Hattingh
Position: Senior Lecturer Tourism Management
Company Peermont Global (Emperors Palace)
Contact Person: Ms Andria Van Den Berg
Contact number: (011) 928 1880
Position: Front Office Manager
 Willing to Relocate.
 Willing to travel up to 25% of the time.
 Available Immediately.
 Portfolio on Request