1. HONEY SANJU
Mob: +971 563237449 E-Mail:- honeys2002@gmail.com
Address: Rolla ,Sharjah,UAE.
CAREER OBJECTIVE
Experienced Travel Consultant with skills and training in Galileo, Sabre, Amadeusand Sita Gabriel
airline reservation system procedures. Professional background includes front desk management, and
customer care management. Bring a passion for travel and holidaying. Acquire business management
capabilities essential for promoting travel options from point of consultation to closing. Maintain
excellent research, planning, and follow through skills.
PROFESSIONAL PROFILE
 Rich experience of seven years as an airline & travel consultant
 Profound knowledge about ticketing procedures
 Profound knowledge of CRS System
 Sound knowledge of Amadeus, Galileo, SITA Gabriel, Sabre and Departure Control System
 Sociable nature that helps while dealing with customers from different backgrounds
 Excellent verbal and written communication as well as interpersonal skills
 Sound practical knowledge of the basic computer applications like MS Word, Excel &
Outlook
 Clear voice, well-groomed and impressive appearance
 Proven ability to keep calm even in the stressful situations
 Profound ability to go by the organizational strategies and rules
 Strong trouble shooting skills
 Aptitude for making good sales
AREAS OF EXPERTISE
 Seven years experience in retail and corporate travel consulting
 Friendly and responsive personality
 Enthusiastic, conscientious and hardworking
 Team player
 Self-motivated, devoted and decisive management personnel.
 Have ability in taking up new theories as well as responsibilities.
 Having excellent time management skills along with organizational qualities and
determined in accomplishing or exceeding set matters.
 Efficient in general office functions
PROFESSIONAL SYNOPSIS
TRAVISA TOURS AND TRAVELS
Designation
Responsibilities :
KOTTAYAM
Sales Manager
November 2014 to March 2015
 Preparing DS 261,DS 260 for Immigrant visas for USA
 Taking medical and finger print appointment
 Preparing DS 160 for Non-Immigrant visas
 Documentaion for other countries visas like UK,Canada,Schengen,& Far East .
 Assistance for PCC from other countries
 Passport services like taking appointment for fresh ,renewal of passports and PCC
 Guiding the applicants for step by step processing.

2. AIR COSTA AIRLINES (CHENNAI AIRPORT) March 2014-August 2014
Designation Senior Customer Services Executive
Responsibilities:
 Providing solutions to passenger complaints
 Ticketing and reservations
 Handling passengers at check in counters
 Taking care of the baggage ad ensuring timely delivery
 Boarding gate clearance
 Ramp co-ordination
 Doing pre flight & post flight documentation works
 Doing daily sales report
AL HABTOOR TRAVEL AND TOURISM DUBAI JULY 2011 TO JULY 2012
(GSA FOR AZERBAIJAN AIRLINES)
Designation
Responsibilities :
Travel Consultant
 Issuing Azerbaijan Airlines (AZAL) miles tickets
 Issuing Paper tickets for selected sectors like Astrakhan including re-issues and refunds
 Reservation and ticketing through, SITA Gabriel and Galileo
 Managing cash and preparing daily sales report
 Answering the queries of the passengers regarding the arrival and departure of the flights
 Re-issues, re-validation and refunds. Provide ticket transactions processing.
 Competently handle telephone & face to face enquiries & relate well to customers
 Ability to brilliantly communicate with people from different cultures and countries
 Ability to effectively interact with team members including mentoring new staff.
TRANSWORLD AIR TRAVEL SHARJAH JULY 2008 TO JUNE 2011
(GSA FOR BIMAN BANGLADESH AIRLINES)
DESIGNATION Corporate and Retail Travel Consultant
Responsibilities :
 Issuing both E- tickets and Manual tickets (for visa-change purpose) on International carriers.
 Reservation & ticketing through Galileo, Sabre and Amadeus
 Raised LPO as per the tickets booked on day to day basis.
 Re-issues, re-validation and refunds. Provide ticket transactions processing.
 Provide replies to consumer inquires for general information as well as package travel
information.
 Provide hotel reservation bookings along with specifications for direct consumer packages.
 Discuss clients’ requirements and provide advice on worldwide destinations, tours,
accommodation and flights.
 Plan, prepare and provide cost effective itineraries for clients
 Train new staff members
AIR DECCAN BANGALORE AIRPORT
[CO M ME RCIAL STAFF]
DESIGNATION Corporate and Retail Travel Consultant
Responsibilities :
 Domestic Airline Reservation and Ticketing
 Check-in, Announcement, boarding gate announcement.
 Board update and trim sheets filing for accounting purpose
Jan 2006- Mar 2006
FORV TOURS & TRAVEL PVT LTD PANDALAM, INDIA SEPT 2005 - DEC 2005
DESIGNATION
Responsibilities :
 Reservations& ticketing
 Passport issuing procedures and matters
COUNTER STAFF

3.  Tour operations – transportation coordination, car rentals, filing.
PROFESSIONAL QUALIFICATION
 B.Sc Botany – 1997-2000 [Mahatma Gandhi University]
 IATA/UFTAA , Montreal, Canada (2005)-LEVEL 1
TECHNICAL EXPERTISE
 MS-Office (Word, Excel)
 Programming Language: - Visual Basic, C, FoxPro
TRAININGS ATTENDED
 Galileo –attended one week training in Emirates Aviation Training College, Dubai.
 Sabre- attended one week training in Emirates Aviation Training College, Dubai.
 Amadeus – had undergone one day in-house training.
PERSONAL PROFILE
DATE OF BIRTH 9TH MARCH 1980
NATIONALITY INDIAN
LANGUAGES KNOWN ENGLISH,MALAYALAM,HINDI,TAMIL,
MARITAL STATUS MARRIED
DECLARATION:
I hereby declare that the above-furnished statements are true, complete and correct to the best of my
knowledge and belief.
PLACE:
DATE: Sharjah SIGNATURE