The document is a curriculum vitae for Maria Trisha Rae S. Lamdagan that outlines her work experience, education, and achievements. She has over 10 years of experience in customer service roles in the hospitality and call center industries. Her work experience includes positions as a front office guest service agent, telephone operator, call center agent, and crew trainer. She also lists her educational background and certificates obtained for sales, computer skills, and health care training.

1. Curriculum Vitae
Maria Trisha Rae S. Lamdagan Curriculum Vitae Page 1
MARIA TRISHA RAE S. LAMDAGAN
Salahudin Street, Deira Dubai UAE
Tel. # 056 – 7824351
E-mail add: trisharae_08@yahoo.com
PPRROOFFIILLEE
Excellent computer skills.
Competent, diligent & extremely efficient Hospitality.
Fluent in Visayan, Tagalog and English language
Wide exposure to a variety of clients from diverse backgrounds, recognition from past and previous employers for
successful maintenance of standards and utmost commitment to work
An unwavering commitment to customer service, with the ability to ensure high quality, timely expedition of customer
requests, build productive relationships and win customer loyalty
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To offer consistently professional, friendly, warm and engaging service.
Attending to all telephone calls at the switchboard in a professional manner and assisting the guest’s in the business
lounge with any services that they might need (Secretarial services: printing, scanning, fax, able to arrangeguest flight,
and other computer and internet services).
Assisting and attending to guests regarding billing and post.
Deal personally with all enquiries and requests in a professional, helpful and courteous manner on the telephone or via
e-mail/fax.
Attend to all enquiries, concerns, complaints and suggestions and give feedback promptly to management in line with
hotel policy.
Ensure that the rooming of all guests is according to the ‘’ Leading Hotels of the World ’’ standards.
Providing location and directional information to clients.
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Answering Guest Phone Calls inquiries as well to In-house guest
Attending Staff Phone Calls and all the extensions
Responsible for the wake-up calls request
Responsible for the incoming facsimiles and for the telecom revenue control
Participating in any Emergency Guest Assistance
Providing location and directional information to clients.

2. Curriculum Vitae
Maria Trisha Rae S. Lamdagan Curriculum Vitae Page 2
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Provide assistance to costumer based on assessed needs on product and services
Handled proactive customer relations. Planned and executed the operations to ensure quality service
Provide after Sales Support services
Handled guest concerns and resolved any problems experienced by guests.
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Provide assistance to costumer based on assessed needs on product and services
Provide Training of co-worker about customer service and suggestive selling
To train the fellow workers to do the standard of the station
To train co-worker not only to upgrade selling but to enhance their self-esteem
TRAINING ATTENDED
 Sales Coordinator Al Ghurair Rotana Hotel
 Front Office Receptionist using Opera System at Al Ghurair Rotana Hotel and Oryx Hotel (ADNH)
 Tariq El Naja, Telephone Skills, Orientation Program and Handling Complain
 Call Centre Agent at Pilgrim School under Dept. of Education Program (DepEd) Phil.
Outbound and Inbound Calls
 Jollibee Juniors Management Training
 Basic Life Support
 Hospital Exposure in the following Areas of Medical
EEDDUUCCAATTIIOONNAALL CCRREEDDEENNTTIIAALLSS
Ateneo de Cagayan Xavier University – Bachelor in Arts Major in Economics
Health Care and Home Management – Under Alternative Learning System
Santo Nino High School Gitagum Misamis Oriental – 2002-2003
Mauswagon Elementary School – 1998-1999
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Certificate of Sales Coordinator at Al Ghurair Rayhaan and Arjaan by Rotana – June 2015
Star of the month (Back Office) – April 01, 2013
Certificate of Achievement of International Computer Driving License – Oct. 2011
Certificate of Appreciation for Contribution during 2009 FSC Audit – June 25, 2010
Certificate of Appreciation for Best Alagang Pinoy Execution – April 28, 2010
Certificate of Completion of 100-hours Course for Call Center Agents – May2009
Certificate of Completion of Basic Health Care and Home Management – Dec. 2008