Rosalyn Atienza is applying for a position that utilizes her education in tourism and 4 years of experience in customer service roles. She has a Bachelor's degree in Tourism and training in hotel reservations. Her most recent roles include front desk agent and guest service officer. She is seeking professional growth opportunities where she can contribute to a company's vision while enhancing her skills.

1. Rosalyn R. Atienza
Al Satwa Dubai, Philippines
00971506175836
rosalynatienza1219@yahoo.com
Objective: To be able to work with company, where I can contribute in fulfillment of its
corporate vision while I’m utilizing and enhancing my skills and abilities at the same time.
Attaining professional growth within the Organization.
Personal Data:
Nationality: Filipino
Date of Birth: December 19,1988
Civil Status: Married
Height: 5’3
Weight: 60 lbs
Passport No: EC0106646
Date of Issue: January 24, 2014
Valid Until: January 23, 2019
Seafarer’s Identification: 2547870
&Record Book
Date of Issue: June 18, 2012
Valid Until: June 17, 2017
Educational Background
Tertiary
School: Lyceum of the Philippines University
Course: Bachelor of Science in Tourism
Date of Graduation: 2005-2009
Secondary
School: Pasay City Adventist Academy
Date of Graduation: 2001-2005

2. Work Experience
Front Desk Agent
Khalidya Palace Rayhaan by Rotana- August 19, 2010- April 2012
Towers Rotana- September 20, 2014- Present
 Welcoming guests to the hotel in a polite, friendly and helpful manner
 Dealing with late arrivals and assisting with early check-outs.
 Check out departing guests using the hotel’s accounting system.
 Taking payment from guests in the form of cash or credit cards.
 Answering telephone inquiries promptly & professionally & transferring calls on.
 Being a point of contact for guests should they have any queries
 Arranging for brief tours of the hotels rooms and facilities.
 Operating switchboard and directing calls appropriately.
 Dealing with and resolving customer complaints.
 Keeping up to date on all hotel products, services, pricing & promotional offer.
 Provide information and literature about the hotel in person and via telephone.
 Ensuring all relevant paperwork has been completed in order for a smooth handover at
the end of your shift.
Guest Service Officer
Holland American Line- M/S Zuiderdam – December 28, 2013- June 2014
 Handled Guest on the phone and in person
 Resolved Guest queries
 Managed and redirected Guest complaints
 Processed guest orders
 Recorded all guest interactions
 Prepared letters and emails to guest
 Followed up with guest

3. Trainings Attended
May 21-26 & 28-29, 2012 BASIC SAFETY TRAINING
Southern Institute of Maritime Studies
Sta. Monica st.Ermita, Manila
October 12, 2010 THE SINGULAR APPROACH TO
EXCEEDING EXCELLENCE
HAL Training Center
Antipolo, Philippines
September 13, 2012 MARLINS ENGLISH LANGUAGE
SATISFACTORY TEST
United Philippine lines
Sta. Clara St., Intramuros Manila
Skills
 Good Communication Skills
 Hardworking, Self-motivated and Good Oriented
 Highly organized and dedicated with positive attitude
 Ability to work well with customers and co-workers in a Team Environment
 Expose in Opera
 Expose in Booking Reservation in hotel
 Computer literate and knowledge in application software such as Windows and Microsoft
Office
Reference:
Available upon request.

4. Dear Sir/Madame:
I was recently made aware of the exciting opportunities that your organization has to offer.
However, I am enquiring as to whether you have any vacancies that requires my education and
qualification.
As you see in my attached resume, I graduated with BS degree in Tourism at Lyceum of the
Philippines University. As part of our training in that University I completed my on-job-training
in Travel Agency working as an Inbound Reservation Department and responsible for the Hotel
Voucher and Booking Reservation in Hotel. I have been working for 4 years in a customer
related field as a Front Liner. In addition to that, I have good communication skills, enthusiastic
and able to work in a team environment.
If there is any interest in my expertise, please reach me through my contact address stated in my
resume. It is to be hoped that I can place an appointment to meet you. Should I may be granted
for an interview, I am positive you will find more complete information of my qualification.
I look forward to hearing from you. Thank you for your consideration.
Sincerely yours,
Rosalyn R. Atienza
Al Satwa Dubai
Email: rosalynatienza1219@yahoo.com
Mobile Phone: 00971506175836