Sikander Ali is seeking a career opportunity where he can fully utilize his skills and capabilities. He has a B-Tech in Electronics from NCBA&E and technical experience working as an Engineering Supervisor for Pakistan Telecommunication and as a Customer Care Manager for Wateen Telecom. His skills include customer service, sales, marketing, networking, and technical support.

1. Brief Resume
PERSONAL INFORMATION:
Name: Sikander Ali
Father Name: Saqib Raees
Religion: Islam
N.I.C: 34201-4196984-9
Birth Date: 17 Januaury1990
Gender: Male
Marital Status: Single
City/District: Gujrat
Province: Punjab
Nationality: Pakistani
Languages: Urdu, Punjabi and English
Career Objective:
SUMMARY
Determinedtojoin such an OrganizationWhereI can utilize my capabilities to thehighest extent forthebest of
Organization.
ACADEMICINFORMATION:
COMPLETION YEAR DEGREE INSTITUTION/BOARD/UNIVERSITY
2012-2014 B-TECH (Electronics) NCBA&E (National College of business Administration and Economics)
2006-2009 DAE (Telecommunication) Punjab Board of Technical Board (PBTE)
2004-2005 Matriculation in Science Board Of Intermidiate And Secondary Education Gujranwala (BISE)
DIPLOMA/CERTIFICATE INSTITUTION YEAR
Diploma in Professional Management
for Customer Care
Institute of Modern languages and Professional Managements 2014
SKILLS PORTFOLIO:
Customer Satisfaction Retail Sales Customer Relationships Marketing Strategy
CRM Leadership Teamwork Integrity Ethics
Selling Skills Marketing Continuous Improvement Communication
Permanent Address:
MohallahChahPepalWala, Gujrat.
Contact Info:
+92-321-6257557
sikandergrt01@gmail.com
DIPLOMAS&CERTIFICATIONS:
Applications MS Office All Versions (MS Excel, Word, Powerpoint)
Operating Systems Windows ® Platforms, ( Win 98, XP, Vista, Windows 7, 8)
Hardware: Installation of Hardwares,Softwares and Windows,Assemble/Dissemble PC
Networking Windows Networking, Sharing computers (Proxy, LAN, Wifi)
Composing Fair typing speed in URDU and English language
Internet Access, Usage
KEY SKILLS&EXPERTISE:

2. CPEI (Engineering Supervisor)
Pakistan TelecommunicationLtd.
Nov 2012 – Jan2015 (2 Years 3 Months) Gujrat, Pakistan
Configure all networking devices.
Network maintenance.
Line Test and instrument handling
Mounting of Rack and Patchwork in Telephone Exchange.
Cable jointing and color scheme
Creates a teamwork environment.
Install DSL Modem at customer end.
Solve all problems regarding DSL.
MDF Patching. (Main Distribution Frame).
DSLAM (Digital Signal Line Access Multiplexer) Patching.
VPNs and Banks Installations with Statics IPs
Corporate customers Installations
Online trouble shooting.
Attend all walking customers in office.
Responsible for other duties as assigned
Install sector antenna and Omni antenna to create wireless setup for long distance.
CS Manager (Customer Care)
Wateen Telecom (Pvt) Ltd
July 2009 – Sep2012 (3 Years 3 monts) Gujrat, Pakistan
Explain policies, regulations and rate structures.
Post payments to the proper account.
Process adjustments, returned checks and refunds.
Complete a variety of forms and prepare account summaries and reports.
Participates in offering ideas and suggestions to management.
Technical visitatcustomerend.
To ensure the punctuality and regular attendance of the staff.
Maximize customer satisfaction with exceptional service and a quality environment.
Achieve budgeted sales, gross profit, and expense lines within each department and total store.
Provide training, coaching, development and motivation to bring out the best in each distribution team member.
Take on the responsibility for the orientation of all new employees. Follow company policies and procedures.
Complete opening and closing cash handling procedures, to include- creating and verifying pre-determined banks and
depositing excess monies in safe at end of shift.
USF Project(Wateen Telecom (Pvt) Ltd
June 2010 – June 2012
RFERENCES
Available ondemand.
Key Responsibilities:
Key Responsibilities:
NAME OF PROJECTS:
PROJECTS ESTABLISHED
EBC (Educational Broadband Center) Gujrat, Mandi Bahudin
CBC (Comunity Broadband Center) Gujrat, Mandi Bahudin