Geena Shiban is seeking a position as a ticketing staff and has over 8 years of experience in reservations and ticketing with Al Amal Travel and Royal Travel. She has a Bachelor's degree in Arts from M.G. University and is skilled in Galileo and Sabre reservation systems. She has strong communication, customer service, and management skills and is reliable, responsible, and able to adapt to changes.

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GEENA SHIBAN
P.O.Box 2275, Sharjah, United Arab Emirates.
 050-3848072, 06-5627064
geenashiban@gmail.com
Objective:
To seek a challenging position to work as a Ticketing Staff in a dynamic environment
and desire to progress further in the same field and likes to grow with the organization
and prove to be an asset for its effective functioning and to be team player for
achievement of organizational goals and its success.
 Overview:
A result oriented self-starter, skilled learner and effective communicator, a quick
learner, great team player, very adaptive, and determined and a change agent.
 Academic Credentials:
1992 : Completed Bachelor of Arts from M.G. University,
Kerala
1989 : Completed Secondary Schooling Leaving Certificate from
Kerala, India
1987 : Completed Higher Secondary Certificate from Kerala,
India.
 Work Experience:
 5 years experience as a reservationand ticketing staff withAl Amal
Travel and tourism, Sharjah.
 3 years experience as a ticketing staff with Royal Travel Ajman.
Major Responsibilities:
 Answering Telephone enquiries of clients and customers and assisting them.
 Handles walk – in customer, corporate and business clients
 Makes Airline reservation through Galileo, Sabre system for the clients and
 Customer according to their preferred dated travel
 Issuing manual tickets of many different airlines as per the booking
 Working out the customers and clients travel plans with the most effective and
cheaper options suitable for them
 Working out special fares from the airline
 Handles both outbound and inbound tours

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 Key Skills:
 Attended Galileo Core System
 Attended Galileo fares course
 Attended Sabre Course by Em-quest, Dubai
 Posses a valid UAE driving license
 Other Skills:
Management Skills:  Able to manage, handle and operate multiple tasks.
 Able to work independently, as well as in groups.
 Know when to delegate to subordinates, and when not
to
Interpersonal Skills:  Hard working, efficient, proficient
 Deal effectively with conflicts
 Adapts to changes
 Reliable and responsible work ethic
 Able to learn new jobs/task quickly
Project and Report
Skills:
 Continually follow up during the project
 After action reports and reviews.
Written and Verbal
Skills:
 Excellent handwriting and grammatical command
 Captivating oral presentation ability
 Clear, concise word pronunciation
Customer Service
Skills
 Effectively communicate with all customers.
 Handle complaints and issues.
 Provide quality assurance and customer confidence
 Personal Data:
Date of Birth 30/05/1972
Nationality Indian
Marital status Married
Languages known English, Tamil, Hindi, Malayalam
Visa status Husband’s sponsorship
References can be provided immediately on request.

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 Self-Appraisal Profile:
I am a self-motivated person who is diligent and ambitious.
I am adaptable and willing to learn and take on new challenges.
I am highly professional, confident, organized and possess a pleasing personality
and have the ability to interact well with the people.
Geena Shiban