This document provides a summary of Ismail Kochan Kunnumpurth's personal and professional experience. It outlines his educational background which includes a B.A. in Sociology from the University of Calicut. Currently he works as a Service Officer at UAE Exchange LLC in Abu Dhabi where he has over 3 years of experience in financial services including processing transactions, foreign currency exchange, and customer service. Prior to this role, he worked as an IT Supporting Staff. The document highlights his skills in customer service, cash handling, technology support, and communication.

1. Ismail Kochan Kunnumpurth
B.A. Sociology (University of Calicut, India)
Electra Road, Abu Dhabi.
Contact No : +971-55-6514849
E-mail : ichuramanthali@yahoo.com
Visa Type : Employment Visa
Nationality : Indian
PERSONAL PROFILE
Personal Facts
Age : 28 years Sex : Male
Date of birth : 06-14-1987 Civil status : Married
Employment / Experience
 IT Supporting Staff - Al Ittihad National Private School, Abu Dhabi from Feb 2011 - Feb 2013
 Service Officer – UAE Exchange LLC – Abu Dhabi – September 2015 – at Present
Main Career Background in Financial Market Exposure
 Processing transactions including remittances, withdrawals, transfers, merchant transactions, sale and
purchase of Foreign Currencies etc.
 Negotiate the customer for buying and selling Foreign Currencies
 Balancing cash drawer daily
 Provide prompt, efficient, and friendly service involving receipt and payment of cash to customers.
 Responds to customer inquiries and resolves problems or complaints ensuring customer
satisfaction.
 Communicating courteously and professionally with customers while promptly handling inquiries
for foreign currencies and transactions
 Ability to accurately process transactions
 Makes qualified referrals to other team members including across lines of business
 Follow fraud prevention and security Procedures
 Excellent cash handling ability
 Able to work in a fast paced environment, multi task and have excellent time management
 Interact with internal and external auditors in completing audits.

2. Main Career Background in Information Technology Solutions – Abu Dhabi
 Installing and configuring computer hardware operating systems and applications.
 Monitoring and maintaining computer systems and networks.
 Talking staff or clients through a series of actions, either face to face or over the telephone to help set
up systems or resolve issues.
 Troubleshooting system and network problems and diagnosing and solving hardware or software
 Replacing parts as required.
 Setting up new users' accounts and profiles and dealing with password issues.
 Working continuously on a task until completion
 Prioritizing and managing many open cases at one time.
 Rapidly establishing a good working relationship with customers and other professionals
 Testing and evaluating new technology.
 Conducting electrical safety checks on computer equipment.
Skills & Strengths
 High performer in the work environment which encourages exceptional customer service.
 Outgoing personality with a flair for public relations and convince customer for cross selling.
 Concise and Creative to attract and sustain clients through branding and strategic options.
 Ability to work independently & multi task.
 Good interpersonal and communication skills.
 8 times awarded for best customer service in branch operations of UAE exchange.
Occupational Demands
I am a highly skilled, enthusiastic & professional with a target oriented mind possessing over 03 years of
exposure as cashier as well as in the financial market of Uae.Whilst being a towering performer in a
working environment that demands exceptional customer service my personality of being a customer
retention personal with a flair for public relations with strong strategic marketing skills & exceptional
communication skills, have developed the ability to work independently and multi task has so far enabled
me to exceed customer expectations with service cross selling products.
Educational & Professional Qualifications
 Completed Bachelor Degree from B.A. Sociology (University of Calicut, India)
 S.S.L.C (Board of Secondary School Examination, Kerala, India)
 Bsoft certified hardware professional-BCHP,Networking, MS Office,MS Excel
I hereby certify that the above particulars given by me are true and correct to the best of my knowledge.

3. ____________
Ismail Kochan