This document is a Europass curriculum vitae for Šejla Ibrahimović. It summarizes her work experience in customer service roles for Celebrity Cruises from 2010 to 2014, including as a guest relations executive and head waitress. It also lists her education and training in areas like security procedures, cultural diversity, and sommelier certification. Personal skills highlighted include being a team player with strong communication and problem solving abilities.

1. Europass
Curriculum Vitae
Personal information
First name(s)/ Surname(s) Šejla Ibrahimović
Address(es) Adema Buća 63, 71000, Sarajevo, Bosnia and Herzegovina
Telephone(s) Mobile:+387(0)62834225
E-mail sheylai83@hotmail.com
Nationality Bosnian - Bosnia and Herzegovina
Date of birth 28.01.1983.
Gender Female
Occupational field Secondary school, Fifth Classical Gymnasium
Work experience
Dates From February 2012 until November 2014
Occupation or position held Working in Celebrity Cruises as Guest Relations Executive :
Main activities and responsibilities High-end customer service
Active staff member/leader in 3000+ guests luxurious fine dinning cruses ships professionally
Accommodating all guests needs
Customer communication enthusiast
Administration assistance to successfully operate and manage events and staff
Organization of service for big stations for more than 30 people
Provide five star service at every point of view
Exceed customer expectations
Name and address of employer Celebrity Cruises, 1050 Caribbean Way, Miami, Florida, 33132-2096, USA
Tel.: +18774142739, Fax +13056030053 Website: http://www.celebritycruises.com
Type of business or sector Premium Cruse Line
Dates From January 2010 until February 2012
Occupation or position held Head Waitress
Main activities and responsibilities Active staff member/leader in 150+ guests luxurious fine dining restaurant professionally
Accommodating all guests needs
Administration assistance to successfully operate and manage events and staff
In charge of the front desk.
Basic Service of F&B, Customer service and hospitality.
Professionally handled the serving of F&B while ensuring smooth running of all guests’ requirements
and standards. I supported the staff and provided training for new members in addition to assigning
duties to employees and control inventories. I performed food/service presentation and developed
departmental objectives, budgets and policies.
Name and address of employer Celebrity Cruises, 1050 Caribbean Way, Miami, Florida, 33132-2096, USA
Tel.: +18774142739, Fax +13056030053 Website: http://www.celebritycruises.com
Type of business or sector Premium Cruse Line
Dates From March 2007 until January 2010

2. Occupation or position held Waitress and occasional restaurant hostess
Main activities and responsibilities Basic Service of F&B.
In charge of wine sales and costumer satisfaction.
Customer service and hospitality.
In charge of reservations.
Seating the guests and taking care of all their needs
Name and address of employer International restaurant and private club “Mala Basta”, Bugojanska 5, 71000 Sarajevo, Bosnia and
Herzegovina,Tel: +387(0)33655174, e-mail: mala_basta@hotmail.com
Type of business or sector Hospitality business
Education and training
Dates Participation in all trainings every six month from January 2010 until November 2014
Title of qualification awarded Basics Security procedures
Principal subjects/occupational skills
covered
Crowd management training,
Cultural diversity,
Business ethics,
Hazardous material training,
ISO 14001 Basic training,
Security awareness training,
NSSA level 4 training,
PAX assist in emergencies,
Pre-departure safety training,
Personal protection equipment,
Save the waves,
Shipboard safety orientation,
Time card training,
Zero tolerance.
Name and type of organisation
providing education and training
Celebrity Cruises, Miami, Florida, USA
Dates April 2010
Title of qualification awarded Sommelier Certification Level One
Principal subjects/occupational skills
covered
Introduction to wine, by passing a blind tasting
Name and type of organisation
providing education and training
United States Sommelier Association, Inc., Winw School al Le Cordon Blue College of Culinary Arts,
Miami, Florida, USA.
Personal skills and
competences
Mothertongue(s) Serbian/ Croatian/ Bosnian/ Both inLatin andCyrillic script
Otherlanguage(s)
Self-assessment Understanding Speaking Writing
European level (*) Listening Reading Spoken interaction Spoken production
English C2 Proficient user C2 Proficient user C2 Proficient user C2 Proficient user C2 Proficient user
Spanish A2 Basic user A2 Basic user A2 Basic user A2 Basic user A2 Basic user
(*) Common European Framework of Reference for Languages

3. Socialskillsandcompetences Active team player with exceptional communication and interpersonal skills,
 Flexible, creative, detail-oriented and reliable with possibility to work independently,
 Hard working person who looks for solutions rather than problems
 I adapt very quickly to changing circumstances, am able to improvise, and have the ability to relate
to people from all occupations
 Capable of working in a multinational and multicultural environment and long hours when necessary
All above mentioned skills and competences are gained though numerous teamwork at may previous.
Organisationalskillsand
competences
- Good sense of organization, gained through my five yearsexperience working in 3000+ luxury
floating hotel resorts
- Well-organized, responsible, knowledgeable, committed to work and always willing to learn;
Computerskillsandcompetences Operating systems: XP, Vista, 7; Professional proficiency in the use of internet, МS Office and various
multimedia programs and, databases; Good command of G: Max CMS, HTML Content creation &
Forms coding; Work in PRIMAVERA Software
Driving licence B type, issued December, 2008, with clear record
Additional information Biometric passport of Bosnia and Herzegovina, issued in February 2014, valid until February 2024.
International Certificate of Vaccination or Prophylaxis/yellow fever, valid until November 2021.
B1/B2 Visa issued by USA Embassy in Bosnia and Herzegovina valid until March 2024.
References of current employer supplied on request.