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CV Sejla Ibrahimovic EU Format
- 1. Europass Curriculum Vitae Personal information Firstname(s)/ Surname(s) Šejla Ibrahimović Address(es) Adema Buća 63, 71000, Sarajevo, Bosnia and Herzegovina Telephone(s) Mobile:+387(0)62834225 E-mail sheylai83@hotmail.com Nationality Bosnian - Bosnia and Herzegovina Date of birth 28.01.1983. Gender Female Occupational field Secondary school, Fifth Classical Gymnasium Work experience Dates From February 2012 until November 2014 Occupation or position held Working in Celebrity Cruises as Guest Relations Executive : Main activities and responsibilities High-end customer service Active staff member/leader in 3000+ guests luxurious fine dinning cruses ships professionally Accommodating all guests needs Customer communication enthusiast Administration assistance to successfully operate and manage events and staff Organization of service for big stations for more than 30 people Provide five star service at every point of view Exceed customer expectations Name and address of employer Celebrity Cruises, 1050 Caribbean Way, Miami, Florida, 33132-2096, USA Tel.: +18774142739, Fax +13056030053 Website: http://www.celebritycruises.com Type of business or sector Premium Cruse Line Dates From January 2010 until February 2012 Occupation or position held Head Waitress Main activities and responsibilities Active staff member/leader in 150+ guests luxurious fine dining restaurant professionally Accommodating all guests needs Administration assistance to successfully operate and manage events and staff In charge of the front desk. Basic Service of F&B, Customer service and hospitality. Professionally handled the serving of F&B while ensuring smooth running of all guests’ requirements and standards. I supported the staff and provided training for new members in addition to assigning duties to employees and control inventories. I performed food/service presentation and developed departmental objectives, budgets and policies. Name and address of employer Celebrity Cruises, 1050 Caribbean Way, Miami, Florida, 33132-2096, USA Tel.: +18774142739, Fax +13056030053 Website: http://www.celebritycruises.com Type of business or sector Premium Cruse Line Dates From March 2007 until January 2010
- 2. Occupation or positionheld Waitress and occasional restaurant hostess Main activities and responsibilities Basic Service of F&B. In charge of wine sales and costumer satisfaction. Customer service and hospitality. In charge of reservations. Seating the guests and taking care of all their needs Name and address of employer International restaurant and private club “Mala Basta”, Bugojanska 5, 71000 Sarajevo, Bosnia and Herzegovina,Tel: +387(0)33655174, e-mail: mala_basta@hotmail.com Type of business or sector Hospitality business Education and training Dates Participation in all trainings every six month from January 2010 until November 2014 Title of qualification awarded Basics Security procedures Principal subjects/occupational skills covered Crowd management training, Cultural diversity, Business ethics, Hazardous material training, ISO 14001 Basic training, Security awareness training, NSSA level 4 training, PAX assist in emergencies, Pre-departure safety training, Personal protection equipment, Save the waves, Shipboard safety orientation, Time card training, Zero tolerance. Name and type of organisation providing education and training Celebrity Cruises, Miami, Florida, USA Dates April 2010 Title of qualification awarded Sommelier Certification Level One Principal subjects/occupational skills covered Introduction to wine, by passing a blind tasting Name and type of organisation providing education and training United States Sommelier Association, Inc., Winw School al Le Cordon Blue College of Culinary Arts, Miami, Florida, USA. Personal skills and competences Mothertongue(s) Serbian/ Croatian/ Bosnian/ Both inLatin andCyrillic script Otherlanguage(s) Self-assessment Understanding Speaking Writing European level (*) Listening Reading Spoken interaction Spoken production English C2 Proficient user C2 Proficient user C2 Proficient user C2 Proficient user C2 Proficient user Spanish A2 Basic user A2 Basic user A2 Basic user A2 Basic user A2 Basic user (*) Common European Framework of Reference for Languages
- 3. Socialskillsandcompetences Active teamplayer with exceptional communication and interpersonal skills, Flexible, creative, detail-oriented and reliable with possibility to work independently, Hard working person who looks for solutions rather than problems I adapt very quickly to changing circumstances, am able to improvise, and have the ability to relate to people from all occupations Capable of working in a multinational and multicultural environment and long hours when necessary All above mentioned skills and competences are gained though numerous teamwork at may previous. Organisationalskillsand competences - Good sense of organization, gained through my five yearsexperience working in 3000+ luxury floating hotel resorts - Well-organized, responsible, knowledgeable, committed to work and always willing to learn; Computerskillsandcompetences Operating systems: XP, Vista, 7; Professional proficiency in the use of internet, МS Office and various multimedia programs and, databases; Good command of G: Max CMS, HTML Content creation & Forms coding; Work in PRIMAVERA Software Driving licence B type, issued December, 2008, with clear record Additional information Biometric passport of Bosnia and Herzegovina, issued in February 2014, valid until February 2024. International Certificate of Vaccination or Prophylaxis/yellow fever, valid until November 2021. B1/B2 Visa issued by USA Embassy in Bosnia and Herzegovina valid until March 2024. References of current employer supplied on request.