This document contains a resume for Kamlesh Chauhan. It summarizes his work experience in the hospitality and travel industry over the past 10+ years, including his current role as a Customer Sales and Service Team Leader for Tolo Travels & Tour in Afghanistan. It also lists his educational background and qualifications.

1. KAMLESH CHAUHAN
E-Mail @kuchlog86@gmail.com
Mobile No: +93-9650633828 (India)
+93-775404045 (Afghanistan)
To excel in the field of hospitality industry involving public relation and customer Service based
on interpersonal skills.
My strong intellectual abilities as demonstrated in my career achievements are complimented
with excellent interpersonal & leadership skills that have enabled me to be highly effective to
excel at work in all my assignments. I have held positions where I have handled top corporate
clients and trade partners and managed various enterprise accounts from a solution perspective. I
bring a unique combination of conceptual clarity in management skills, team work and account
management along with commercial and negotiation skills with a total experience of 10+ years in
Travel Industry.
o Present Employement
Company : Tolo Travels & Tour (Emirates – GSA Kabul, Afghanistan)
Period : 24th
Jan, 2015 – Till Date
Position : Customer Sales & Service Team Leader
Key Responsibilities
In charge of the GSA ticket office team handling all operations of ticket office like reservations &
ticketing, travel agency sales support operations, seat confirmations with knowledge of Fares &
ticketing, Reservations, Reissuance,Fare calculation, Special fares,Manual ticketing, Airport
functions etc. My main tasks:
 Communicating and handling travel agents & direct clients for all type of promotions.
 Assisting a team of Sales on their queries & training them on new offers and product
enhancements.
 Recommend sales and promotional action plans to Sales Manager based on market needs and
feedback, competitors activities and subsequently assist in designing and developing sales
and marketing strategies for the territory in order to ensure growth in revenue and market
share for Emirates.
 Selling to new travel agencies and managing existing in territory comprised of Kabul.
Career Objective
Work Experience

2.  Generating CSR (customer sales report) each day and submitting to finance.
 To achieve, organize, control and monitor sales targets and marketing goals of the
company.
 Generate and maintain prospective trade partners (Travel Agents).
 Developing sales targets for travel agents/corporate customers.
 Develop working knowledge of competitor products and services, customer segments and
trends effecting the industry.
 Performing reservations & ticketing on EasyMARS, AVIVA-MARS.
 Cordinating with head office (Res-support, e-ticketing team, skyward, STPC etc.) for any
type of assistance required at our Kabul station.
o Present Employement
Company : dnata Travel (Kabul Emirates – GSA)
Period : 16th Aug, 2011 – 23rd Jan, 2015
Position : Senior Reservation / Sales Supervisor
Key Responsibilities
 Handing all Emirates airlines passengerand Travel agents.
 Handling all International reservations & ticketing, arranging hotel reservations, travel insurance,
Visas etc for corporate clients.
 Taking charge of the ticket office team, handling all operations of ticket office like reservations &
ticketing, sales support operations (trade partners), seat confirmations etc.
 Evaluating market requirements, identifying problems, developing and providing sellable
solutions accordingly.
 Developing sales targets for travel agents/corporate customers.
 Assisting a teamof Sales on their queries & training them on new offers and product enhancements
 Handling corporate business like UN organization, Indian Embassy, British Embassy etc and walk
in customers help them to meet their requirements.
 Develop working knowledge of competitor products and services,customer segments and trends
effecting the industry
 Performing reservations on Galileo & Emirates Reservation System(Easy Mars, VTO, MARS)
 And for hotel booking using GTA (Gulliver Travel Associates).
o Previous Employement
Company : Carlson Wagonlit Travel
Period : 01st Aug, 2010 – 31st Jul, 2011
Position : Senior Travel Consultant
Key Responsibilities
 Handling Implant “Sapient” for all International ticketing, arranging hotels reservations,foreign
exchange, travel insurance, Visas for them.
 And every fortnight submitting invoices with approval & ticket copy.
 Coordinating with all majour airlines sales team for seat confirmation, targets,special assistance
(If required).
 Performing reservations on Galileo & Amadeus.

3. o Previous Employement
Company : Fore Representations & Travel Pvt. Ltd.
Period : 10th Oct, 2007 – 31st Jul, 2010
Position : Asst. Manager Ticketing
Key Responsibilities
 Handling all International and Domestic reservations & ticketing, arranging holiday packages,
hotel reservations,foreign exchange, travel insurance, Visas and Passports for the corporate client.
 Handling corporate business and walk in customers help them to meet their requirement.
 Performing reservations on Galileo & Worldspan.
 Assisting a teamof Sales on their queries & training them on new offers and product enhancements
 Developing sales targets for travel agents/corporate customers.
 Coordinating with all majour airlines sales team for seat confirmation, targets,special assistance
(If required).
o Previous Employement
Company : TAB PLUS
Period : Feb 2006 – Sept 2007
Position : Ticketing Executive
Key Responsibilities
 Handling Domestic and International reservation counter.
 Coordinate with clients over the phone as well as through e-mails and help them to solve their
queries relating to reservations,availabilities, fare knowing, and cancellation policies etc.
o Previous Employement
Company : Neptune travco Pvt. Ltd.
Period : Mar 2005 – Jan 2006
Position : Executive Ticketing
Key Responsibilities
 Handling Domestic reservation counter.
 Interaction with and assistance ofCustomers and Travel Agents in Reservations,Arrival-
Departure Information of flights, Fares, Schemes, Packages and General Inquiry.
 Tracking flights in case of Delay


4.  Done diploma course in TRAVEL TOURISM, AIR FARES & TICKETING from IITTM.
 CRS in IBM (Indian Airlines System), EasyMARS (Emirates System) and GDS—Amadeus,
Galileo.
 Certificate in GDS – Galileo & Amadeus with A+ grade.
 Certificate course in BritAgent, Scot Agent,Canadian Specialist, South Africa FUNDI, Hotel
RAMADA Specialist etc.
 Bachelor degree in Commerce
 Passed Senior Secondary School Examination from CBSE
 Passed Secondary School Examination from CBSE
 MS-Office and Internet.
 Windows 7 & XP
 Well versed with accounting systemlike Yatra, Travel excel, E-boss.
 Result Oriented, Focused Approach
 Hard working, Fast Learner
 Ability to explain complex concepts clearly
 Ability to working as a team
 Ability to learn and advance latest technology
 Listening Music
 Traveling
 Fathers Name : Mr. Dhiraj Lal Chauhan
 Nationality : Indian
 Date of Birth : 25th Jan, 1986
 Marital Status : Married
 Languages Know : English, Gujarati, Hindi, Dhari,
 Address : Flat No – 83A, Lane no- 1,
Near CRPF Camp,
Vikas Puri, New Delhi-110018 (INDIA)
Date : Signature
Place :
Professional Qualification
Computer Literacy
Academic Qualification
Personal Details
Strengths
Interests