• With strong communication and interpersonal skills • Flexible, Assertive, Pro-active and willing to undergo training • Good team player and goal oriented • With clear and concise written and oral communication skills • Knowledgeable in using Microsoft Office Application (Word, Excel, and Power point), Electronic Mailing, and Internet skills. • Proficient in handling multiple tasks and can work independently with or without supervision. • Capable to maintain document files and monitoring for status updates. • Fast learner with good planning and high degree of integrity.

1. EVANGELINE R. SALAPANG
Al Rigga, Dubai, United Arab Emirates
Mobile: +971 54 4201789
Email: salapangevangeline@yahoo.com
Availability: ASAP
Visa Status: Visit Visa
Career Objective:
To obtain a challenging position that allows me to utilize my current skills to assist in advancing a
business that offers a stable employment opportunity.
SKILLS SUMMARY
 With strong communication and interpersonal skills
 Flexible, Assertive, Pro-active and willing to undergo training
 Good team player and goal oriented
 With clear and concise written and oral communication skills
 Knowledgeable in using Microsoft Office Application (Word, Excel,
and Power point), Electronic Mailing, and Internet skills.
 Proficient in handling multiple tasks and can work independently
with or without supervision.
 Capable to maintain document files and monitoring for status
updates.
 Fast learner with good planning and high degree of integrity.
ACADEMIC QUALIFICATION
Education Level: Bachelor's / College Degree
Education Field: Business Studies/Administration/Management
Course: Business Administration major Marketing Management
School/University: Lourdes College
Location: Cagayan Do Oro City, Philippines
Date Graduated: March 22, 2013
WORK EXPERIENCES
Position : Customer Service Associate
Duration : May 2015 - August 2016
Company : Smart Communications Inc.
Industry Type : Telecommunications carrier
Location : Laguindingan Airport, Laguindingan Misamis Oriental,Philippines

2. Duties and Responsibilities:
• Provide service by taking payments from customers in exchange of goods or services.
• Expected to greet customers as they arrive, provide them with information regarding products
and direct them to the right prices.
• Respond to customers’ complaints and resolve their issues.
• Take payment in exchange of items sold.
• Sort and count currency and coins.
• Issue receipts and change to customers.
• Count money at the end and beginning of each shift.
• Resolve customer complaints in a proactive manner.
• Keep the work area tidy and clean.
Position : Customer Service Crew
Duration : October 2014 – April 2015
Company : Red Ribbon Bakeshop Inc.
Industry Type : Bakeshop/Food Industry
Location : Cagayan de Oro City, Philippines
Duties and Responsibilities:
• Assisting in cake’s decoration.
• Take and arrange orders from customers.
• Prepares, packages, and arrange on shelves and racks.
• Answers customer questions regarding products and assists them with selections
• Slices, packages, labels, and rotates products
• Assists in technical areas as needed
• Cleans and sanitizes display cases
• Provides superior customer service
Position : Customer Service Associate
Duration : July 2013 – September 2014
Company : Prulife U.K
Industry Type : Insurance
Location : Cagayan de Oro City, Philippines
Duties and Responsibilities:
• Assisting and reviewing the applications of client for further verification.
• Presenting and explaining insurance policy options based upon prospective clients' needs
• Setting appointments with prospective insurance customers and meeting with individuals in any
field assigned and agreed.
• Monitoring and checking the overlaps of clients.
• Responsible for preparing reports, letters, memoranda and confidential information.

3. • Handle the tasks of coordinating, facilitating and monitoring the regular activities.
• Prepare list of shortage items for various office supplies.
• Handle other clerical and secretarial duties as per instructions with the colleagues.
TRAININGS/SEMINARS
Date Topic/Course Title
Aug 3, 2013- Aug 3, 2013 Build Your Business
Prulife U.K
Mallberry Hotel Cagayan de Oro City
Aug 15, 2012- Aug 15, 2012 Go Forward! Aim High Young Entrepreneur
Business and Accountancy Program
Lourdes College
PERSONAL DATA
Age: 26 years old
Date of Birth: Jan 31, 1990
Gender: Female
Civil Status: Single
Height: 155 cm
Weight: 50 kgs
Nationality: Filipino
Religion: Roman Catholic