The mission of the Service Futures SIG (SFSIG) is to identify new service value at the intersection of business and future trends. You may find additional information about this SIG by clicking on the links below. You may also contact Charlie Bess, the Service Futures SIG Lead, for more information or to become a member.

1. Charlie Bess – HP (Chair)
Services Futures SIG

2. ISSIP
Service Futures SIG Position Statement
As we enter a world of IT abundance Services will fundamentally shift -- how services are perceived and delivered will change
Value is generated where the business and technology trends intersect
Areas of conflict in requirements are where innovation will take place

3. ISSIP
Service Futures SIG Objectives
Share perspectives on:
The drivers of change
The implications on for organizations and their offerings
What can be done to create the desired future instead of respond to it
Define a range of possible outcomes and implications for members
Enable members with information and opinions

4. ISSIP
Service Futures SIG Challenges
More information, less time
More devices, greater consistency
Secure, collaborative
Low cost, high quality
Control, flexibility

5. ISSIP
SIG Scope and Areas of Focus
Macro framework
Business Megatrends for Services space
Technical Drivers for change
Future State
Industry view
Horizontal segment view
Operational assessment
Gap Analysis
Validation of past performance
Predictions for the coming year

6. ISSIP
Next steps
White Paper for this SIG
Needs SMEs for Panel/workshop/etc.
Define 4-5 major areas with sub topics
Invite other team members
Define futurist resources and collaboration sites, or create them if they do not already exist