The User Experience SIG (UE-SIG) is organized and will be operated exclusively for educational, research, scientific, and technical purposes in support of improving the user experience of customers, providers, and stake holders in the service industry. To find more information about the UESIG, please click on the links below. For additional information, or to join this SIG, you may contact Don Allen, the UESIG Lead.

1. Nov 07 , 2012
ISSIP USER EXPERIENCE SPECIAL INTEREST GROUPS (UE -SIG)

2. Why a User Experience SIG?
User experience plays a pivotal role in the successful development, deployment, and utilization of the processes and tools employed in the services industry. Providing a consistent, multi-vendor services solution to both customers and partners is critical to the continued growth and maturation of this industry.
Facilitating cooperation among the user experience professionals working within the services industry in the construction of industry standards will expedite the development of new services innovations.

3. User Experience SIG Objectives
The User Experience SIG (UESIG) is organized and will be operated exclusively for educational, research, scientific, and technical purposes in support of improving the user experience of customers, providers, and stake holders in the service industry.
 Objects
Support the development and deployment of documentation and guidelines for best practices in support of new innovations in services science.
Share information and provide advice for the develop of user interface interaction models, vocabularies, and style guides.
Sponsor conferences, symposia, and workshops in support of collecting and disseminating this information.

4. Scope
Conceptual
Semantic
Syntactic
Lexical
The objects a user interacts with and the tasks they execute against them.
Definition of the objects, their attributes, and the actions (methods) used to interact with them.
The sequence of the inputs and outputs during task execution and the vocabulary used to represent them.
The method that the user interface is delivered to the user
Interaction Models
Method for executing the same or similar task(s)
User Interface Style Guides
Definition of how user interface components work and how they should be used.
Smartphone
Tablet
Laptop
Workstation
Consumer
Customer
Administrator
Implementer
Support Person
Service consumer
Developer
Provider of service
Manager of service
Service installer
Service support
Service developer
The Methodology
The Deliverables
The Users
Delivery Targets

5. UE-SIG Members
Current Members
 Don Allen, Ph.D. (Chair)
Cisco Systems
April Slayden Mitchell
HP
Ingrid Lu
Cisco Systems
Jen Huang
Cisco Systems
Future Members
Invite new members

6. UE-SIG Deliverables
User Interaction Models
Identify and document common tasks
Define and document interaction models (task flows) for common tasks
Identify and document the vocabulary for common objects and actions
User Interface Style Guides
Develop and document style guides for supported platforms
Workshops
Develop and delivery conference workshops on the use of the interaction models and style guides