The document discusses Cisco IT's transition to an IT as a Service (ITaaS) model where IT delivers value to clients through defined services rather than acting as an "order taker". Cisco IT operates like a business adding value through a total cost of ownership approach. Key aspects of Cisco IT's ITaaS model include an integrated enterprise architecture guided by the BOST framework, business-IT investment planning to align capabilities with business requirements, and accountability checkpoints to reinforce continuous alignment through metrics and reviews.
The Business of IT: Understanding ITIL and How to Run IT as a BusinessNathaniel Palmer
If IT is to be successful at running as a business and demonstrating value, IT must move from a functional view, or in the case of the enlightened, a process view, to a services view. This is a transformational journey for most organizations, one that requires leadership, sponsorship, structure and discipline to achieve. But it is a journey worth the effort and ultimately necessary for survival. This session shows how this journey is built on the concepts of the current and evolving ITIL framework. Examined will be why an ITIL and services approach has been undertaken by some but completed by few. This session introduces the central concepts involved
in managing IT as a services business, and explains the impact running IT as a business on both the service consumers and creators. You will explore the need to successfully build upon your understanding of ITIL and the evolving ITIL environment. Emphasized will be practical experiences and lessons learned from both external and internal IT service providers.
The evolution of the Architecture of Enterprises (AKA Enterprise Architecture) Leo Barella
We are in the era of competitive advantage through smart information and analytics. Process automation and leveraging transactional systems is a "thing of the past". To advance organizations need to start designing their architecture leveraging microservices and focus on data management / analytics efficiency.
The Business of IT: Understanding ITIL and How to Run IT as a BusinessNathaniel Palmer
If IT is to be successful at running as a business and demonstrating value, IT must move from a functional view, or in the case of the enlightened, a process view, to a services view. This is a transformational journey for most organizations, one that requires leadership, sponsorship, structure and discipline to achieve. But it is a journey worth the effort and ultimately necessary for survival. This session shows how this journey is built on the concepts of the current and evolving ITIL framework. Examined will be why an ITIL and services approach has been undertaken by some but completed by few. This session introduces the central concepts involved
in managing IT as a services business, and explains the impact running IT as a business on both the service consumers and creators. You will explore the need to successfully build upon your understanding of ITIL and the evolving ITIL environment. Emphasized will be practical experiences and lessons learned from both external and internal IT service providers.
The evolution of the Architecture of Enterprises (AKA Enterprise Architecture) Leo Barella
We are in the era of competitive advantage through smart information and analytics. Process automation and leveraging transactional systems is a "thing of the past". To advance organizations need to start designing their architecture leveraging microservices and focus on data management / analytics efficiency.
Your Challenge:
At every organization, every day, employees at various levels make decisions on how IT is used in building, transforming, and operating the enterprise.
These decisions affect enterprise performance, both short and long term.
Our Advice:
Critical Insight
IT policies assign authority and accountability for making key IT decisions and outline mandatory process steps, but don’t say what should guide the decision-making process.
Naturally, employees in different departments and at different levels have different, often competing priorities.
Moreover, employees tend to make decisions leaning on their own assumptions as to how IT should be used by the organization. IT decisions, guided by foundational beliefs that differ, lack cohesiveness in achieving enterprise goals and require an increased IT governance effort to achieve policy compliance and realize desired business outcomes.
Impact and Result
EA principles succinctly communicate the organization’s intent as to the use of IT in building, transforming, and operating the enterprise and provide a foundation of shared beliefs that guide IT decision making across the organization.
EA principles represent a key component of IT governance and should guide the development of domain-specific policies (e.g. security policy, procurement policy) that elaborate on particular implications of principles in specific process areas.
A consolidated data center has been an attractive alternative for CIOs to protect the IT investment as many of them have realized that centralized infrastructure and processes help optimize the shared resources and in turn bring greater ROI from their IT investments. This whitepaper explains the various benefits of data center consolidation and how CIOs can work collaboratively with service providers to build an outcome based IT framework that can deliver cost efficiencies, savings and innovation in an organization.
Introduction to Enterprise ArchitectureMohammed Omar
what is Enterprise Architecture
Enterprise Architecture Life-cycle
Enterprise Architecture benefits
Enterprise Architecture challenges
EA driven approach for IT strategy
Enterprise Architecture frameworks
Why do we Need Enterprise Architecture
IT Transformation is quickly becoming one of the primary responses from Enterprises are seeking to convert IT from an Operational Asset to a Tactical and Strategic Asset.
The paper describes the methodology created by Action Research Foundation for Practical ITSM transformation
Using Capability Modeling to Facilitate SOA AdoptionNathaniel Palmer
The promises of Service Oriented Enterprise Architecture include greater business agility, improved application integration at reduced cost, and the holy grail of aligning IT initiatives with business objectives. Achieving these goals requires organizations to approach SOA from an Enterprise Architecture perspective.
Although existing EA processes and tools can be adapted to facilitate SOA, a new approach is gaining wider acceptance as being especially suited to this task.
Capability Modeling focuses on the things that business units can do instead of how they do them. There is a direct corollary to the best practices of service design, where the focus of analysis is on what a service does instead of how it is implemented. Business Capabilities can be described in terms that the business is familiar with, and then mapped directly to services implemented by systems supported by the IT organization.
This presentation covers the basics of Capability Modeling and how this important technique can be used by Enterprise Architects to facilitate an SOA adoption program.
How many times have you been surprised, and frustrated, to learn your IT capabilities won’t support a new or key business objective? Given the rapidly changing healthcare industry and multitude of new initiatives, this scenario happens all the time.
So how can you help ensure your IT components will work together, and can be leveraged to drive business results?
You need a blueprint — a way to align IT to the business – an IT Enterprise Architecture.
A sound Enterprise Architecture ensures your business is supported by IT components working together to deliver both a return-on-investment and projected business results.
Your Challenge:
At every organization, every day, employees at various levels make decisions on how IT is used in building, transforming, and operating the enterprise.
These decisions affect enterprise performance, both short and long term.
Our Advice:
Critical Insight
IT policies assign authority and accountability for making key IT decisions and outline mandatory process steps, but don’t say what should guide the decision-making process.
Naturally, employees in different departments and at different levels have different, often competing priorities.
Moreover, employees tend to make decisions leaning on their own assumptions as to how IT should be used by the organization. IT decisions, guided by foundational beliefs that differ, lack cohesiveness in achieving enterprise goals and require an increased IT governance effort to achieve policy compliance and realize desired business outcomes.
Impact and Result
EA principles succinctly communicate the organization’s intent as to the use of IT in building, transforming, and operating the enterprise and provide a foundation of shared beliefs that guide IT decision making across the organization.
EA principles represent a key component of IT governance and should guide the development of domain-specific policies (e.g. security policy, procurement policy) that elaborate on particular implications of principles in specific process areas.
A consolidated data center has been an attractive alternative for CIOs to protect the IT investment as many of them have realized that centralized infrastructure and processes help optimize the shared resources and in turn bring greater ROI from their IT investments. This whitepaper explains the various benefits of data center consolidation and how CIOs can work collaboratively with service providers to build an outcome based IT framework that can deliver cost efficiencies, savings and innovation in an organization.
Introduction to Enterprise ArchitectureMohammed Omar
what is Enterprise Architecture
Enterprise Architecture Life-cycle
Enterprise Architecture benefits
Enterprise Architecture challenges
EA driven approach for IT strategy
Enterprise Architecture frameworks
Why do we Need Enterprise Architecture
IT Transformation is quickly becoming one of the primary responses from Enterprises are seeking to convert IT from an Operational Asset to a Tactical and Strategic Asset.
The paper describes the methodology created by Action Research Foundation for Practical ITSM transformation
Using Capability Modeling to Facilitate SOA AdoptionNathaniel Palmer
The promises of Service Oriented Enterprise Architecture include greater business agility, improved application integration at reduced cost, and the holy grail of aligning IT initiatives with business objectives. Achieving these goals requires organizations to approach SOA from an Enterprise Architecture perspective.
Although existing EA processes and tools can be adapted to facilitate SOA, a new approach is gaining wider acceptance as being especially suited to this task.
Capability Modeling focuses on the things that business units can do instead of how they do them. There is a direct corollary to the best practices of service design, where the focus of analysis is on what a service does instead of how it is implemented. Business Capabilities can be described in terms that the business is familiar with, and then mapped directly to services implemented by systems supported by the IT organization.
This presentation covers the basics of Capability Modeling and how this important technique can be used by Enterprise Architects to facilitate an SOA adoption program.
How many times have you been surprised, and frustrated, to learn your IT capabilities won’t support a new or key business objective? Given the rapidly changing healthcare industry and multitude of new initiatives, this scenario happens all the time.
So how can you help ensure your IT components will work together, and can be leveraged to drive business results?
You need a blueprint — a way to align IT to the business – an IT Enterprise Architecture.
A sound Enterprise Architecture ensures your business is supported by IT components working together to deliver both a return-on-investment and projected business results.
Managing It Innovation: Recessionary and Post-Recessionary Service and Staffi...IJMIT JOURNAL
Information Technology (IT) service and staffing models were increasingly reduced in the wake of
recession, which often limits focus for long-term innovation, as the remaining services and staff are focused
on producing short-term requirements. Despite these cutbacks, organizations must continue to innovate and
provide contributions to the set of stakeholders. In addition as the post-recessionary timeframe begins,
organizations that continued to innovate throughout the recession, must retain human capital and take
advantage of their prior investments. Organizations that focus on innovation during recessionary
timeframes, are more likely to emerge in a superior competitive position during post-recessionary
timeframes. This paper explores identified industry best practices for IT service and staffing models that
can be utilized to ensure adequate resources are dedicated to achieving innovation, and management
implications for post-recessionary methods. In addition, a review of the capacities and capabilities which
fall under the new IT service and staffing models are developed in the form of an innovation matrix. This
approach reduces IT requirements to focus on key strategic service areas, with considerations for reduced
staffing needs during periods of economic downturn, and staffing retention during the following economic
upturn.
Modern IT Service Management Transformation - ITIL IndonesiaEryk Budi Pratama
Presented at Online ITIL Indonesia Webinar #5.
Content:
> Setting up the context
> Understanding holistic IT Management point of view
> IT Service Management Transformation
> Key Performance Indicator (KPI)
> IT Service Catalogue
> IT Sourcing
> Agile Incident Management
Creating an Agile Enterprise ArchitectureCognizant
With the proliferation of digital, the function of enterprise architecture is more critical than ever. Getting there requires a strong, agile enterprise architectural foundation that can embrace a fail-fast/fail-safe approach to the IT charter of stronger business alignment, while ensuring that services are delivered fast and friction-free to meet the needs of today’s dynamic business objectives.
An IT-as-a-Service Handbook: 10 Key Steps on the Journey to ITaaS EMC
Transforming your IT operation to an IT-as-a-Service model—that leaves behind many of the traditional IT practices to embrace a new customer-driven service delivery process—offers plenty of benefits as well as challenges. This white paper offers ten key steps that will help guide your organization’s journey in fully leveraging cloud computing and creating a more agile and relevant IT operation. They are based on EMC’s experience in its own ITaaS journey.
Defining Services for a Service CatalogAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=289
Faced with continued cost pressures, as well as growing business unit demand for new services and higher service levels, IT is about to make transformation. IT is having to align their services with the needs of the business, develop standardized process and improve overall internal customer satisfaction. Arguably the most important tool to deliver these demands is the Service Catalog.