ISSIP EDUCATION & RESEARCH SIG

1. 1
Education & Research SIG
Officers of SIG (including Chairperson)
Jim Spohrer (Chair-IBM)
Haluk Demirkan (Vice Chair, ASU)
Ralph Badinelli, Virgina Tech (Secretary)
Louis Freund, SJSU (Treasurer)
draft 1
Dec 2, 2012

2. ISSIP
Education & Research SIG
Mission
 Increase quantity and quality of service science related educational materials,
courses and degree programs as well as open data sets for service systems
research, to increase the number of T-shaped service innovators globally.
 This mission needs to align with the ISSIP’s mission that is “To Promote Service
Innovations For Our Interconnected World”
Goal(s)
 The goal of ISSIP Special Interest Group (SIG) Education & Research is to
provide an international forum in which interdisciplinary professionals,
researchers and educators in service science and innovation can discuss,
develop and promote theory-, policy- and practice-related issues and
opportunities, can exchange ideas, tools, techniques, processes and applications
for education and research, and can have life-long learning and growth
opportunities, both locally and globally.
 Overall we are dedicated to promoting excellence in service science and
innovation education, research and practice. 2

3. ISSIP
Education & Research SIG
Scope/Focus Areas
 Professional development (e.g. career paths)
 Help members measure their T-Shaped-ness , and have access to a network to both help them
develop more depth and more breadth through interactions with ISSIP members from related
professional associations, their conference, publications.
 Teaching Service Science (e.g. T-shapes, Levels, Domains, Sectors, aka cultures, disciplines, systems)
 Education (e.g. diverse life-long learning)
 Survey of programs worldwide, course, degrees, etc. and make this available on the website.
 Education Transformation as a Service System (e.g. Coursera)
 http://www.americanprogress.org/issues/higher-education/report/2012/08/13/11972/a-service-science-perspective-on-higher-
education/
 http://www.americanprogress.org/issues/labor/report/2011/02/08/9034/disrupting-college/
 http://www.nap.edu/catalog.php?record_id=13417
 Research (e.g. open data sets and analytics)
 Research For Service Education (e.g. open data sets for research & education of types of service
systems, case studies, simulations) e.g. http://service-science.info/archives/21
 Practice (e.g. technical standards and tools)
 A service innovation standards agenda, and list of top X service system modeling and design
tools/methods.
 Policy (e.g. innovativeness, security, sustainability, resiliency of service systems.)
 Identify technology and public policy programs at top universities, as well as economic and policy
research centers globally (OECD) who are driving service innovation policy agenda. 3

4. ISSIP
Education & Research SIG
Objectives for community development, knowledge co-creation
& co-dissemination
 Community development (e.g. finding supporters & followers, development of ideas)
 Develop a communication plan
 Make arrangements for members to introduce themselves and their service orientation
 Develop SIG Mission Statement, goal, objectives etc. by December 31, 2012
 Professional development (e.g. career paths)
 Develop a Diagnostic tool for members to measure their T-Shapedness with first draft
available by August 1, 2013
 Develop one instructor led professional training module by end of Q2 2013
 Education (e.g. diverse life-long learning)
 Survey of at least 5 programs worldwide, course, degrees, etc. and make this available on the
website by Dec 31, 2013
 Develop Massive Online Open Course (MOOC) for people to learn service science (service,
service innovation, T-shaped innovators, etc.)
 Research (e.g. open data sets and analytics)
 Survey the existing state of service system open data sets (by sectors and regions) to promote
more research (for different types of service systems for research and education/case
studies/simulations)
 Develop a grand challenge research agenda.
 Practice (e.g. technical standards and tools)
4
 A service innovation standards agenda, and list of top X service system modeling and design
tools/methods.
P li ( i ti it t i bilit ili f i t )

5. ISSIP
 Communication management for community development
 Plan for development of mission statement, goal, objectives etc.
 Plans for knowledge development & dissemination?
 >>>>>>>>>>
 >>>>>>>>>>
 >>>>>>>>>>
 SIG White Paper
 SIG workshop/conference sessions
 SIG Wiki
 SIG newsletter/blog
 Education Survey
5
Title SIG/Chapter
Projects/Activities

6. ISSIP
Education & Research SIG
Projects/Activities/Plan of Actions/Resources
 Weekly or Bi-weekly calls established
 ISSIP President/ED invited the calls
 Has a plan for publishing a SIG newsletter been developed?
 Plan for a SIG session in any conference/workshop/symposium (2013)
 Initial target conferences included T-shaped Summit MSU-2013, and AIS-2013
Chicago, HSSE-2014 Krakow
 Survey Monkey of existing service science related courses
 Communication material to share on ISSIP SIG Wiki
6

7. ISSIP
Education & Research
Report of Actions/Accomplishments - as of Nov 12, 2012
 Weekly calls of core team
 Notes from calls available at ISSIP.org (SIG Wiki)
 Ralph Badinelli’s survey distributed to core
 Plans for deep dives
 Lou Freund’s SJSU Service Engineer IE Bachelor (done)
 Five more weeks scheduled
 Plans for conferences and publications developing (AMCIS, HSSE-2014,
T-shape Summit at MSU, etc.)
 Plans for expanding SIG membership in stages discussed
7

8. ISSIP
Education & Research SIG
Members
 Current Members
8
Bill Hefley, University of Pittsburgh
Dianne Fodell, IBM
Haluk Demirkan, ASU
Hunter Hastings, Hult International Business School
Jeff Saperstein, Hult International Business School
Jim Spohrer, IBM (Chair)
Les Johnson, The University of Melbourne
Louis Freund, SJSU
Mark Anderson, Former IBM New Zealand
Niels Feldmann, IBM
Pedro Mendes, Virginia Tech
Ralph Badinelli, Virgina Tech
Roland Padilla, The University of Melbourne
Simon Milton, The University of Melbourne
Wendy Murphy, IBM
 New members are invited continuously