The document discusses governance considerations for effective SOA deployment. It emphasizes the importance of business participation in governance activities to create business value and accelerate organizational change. Key aspects of governance include policies, roles, processes, metrics and tools to manage SOA implementation and ensure projects deliver expected outcomes.
Leading and Running a BA Practice - European BA ConferenceIIBA UK Chapter
ย
Dave Baskerville and Richard Patricks presentation on building and leading BA COPs.
If you have more than one Business Analyst within your organisation, forming a BA practice is a great way of creating a team ethos, ensuring the quality of BA deliverables and sharing best practice.
This presentation will show how a large financial institution, ensures their Business Analysts remain passionate about their employer, deliver top quality results and have great job satisfaction.
The presentation will include:
โขThe challenges of running a BA practice
โขIdeas and solutions to overcome challenges
โขAn opportunity to discuss and share your own experiences and ideas
โขReal-life examples of successful (and some of the not quite so successful!) initiatives.
No matter how big or small your BA community, you will take away some thoughts or ideas about what you could do to improve it.
ITSM Academy Webinar - Establishing A Business Process GroupITSM Academy, Inc.
ย
Elaine, who is the Process Improvement Manager with a large healthcare provider, shares her Practitionerโs experience of establishing a Business Process Group.
Outsourcing and Managed Services - Developing a Common Language Between Suppl...Alan McSweeney
ย
Describe at a high-level a structured approach to implementing outsourcing/managed services from both service provider and end-user organisation
Provide a high-level view of a common set of processes to be used by service providers and end-user organisations to implement and operate an outsourcing/managed services arrangement
Research has shown that top performing organizations that practice project portfolio management (PPM) and IT Governance have a 40% greater return on IT investments than their competitors. During this presentation the speaker will cover tips and techniques such as:
โขPortfolio Optimization practices that work
โขHow to categorize your PPM inventory
โขUnderstanding the difference between project reviews and portfolio management reviews
โขHow should risk management impact your PPM environment
โขWhat Top 3 soft skills must PPM managers develop
โขRACI for PPM Governance
To learn more: http://developingaculturethatworks.com/
Stakeholder engagement is one of the most important factors in the successful delivery of projects. What role should and shouldn't the PMO take in promoting good stakeholder engagement practices.
Leading and Running a BA Practice - European BA ConferenceIIBA UK Chapter
ย
Dave Baskerville and Richard Patricks presentation on building and leading BA COPs.
If you have more than one Business Analyst within your organisation, forming a BA practice is a great way of creating a team ethos, ensuring the quality of BA deliverables and sharing best practice.
This presentation will show how a large financial institution, ensures their Business Analysts remain passionate about their employer, deliver top quality results and have great job satisfaction.
The presentation will include:
โขThe challenges of running a BA practice
โขIdeas and solutions to overcome challenges
โขAn opportunity to discuss and share your own experiences and ideas
โขReal-life examples of successful (and some of the not quite so successful!) initiatives.
No matter how big or small your BA community, you will take away some thoughts or ideas about what you could do to improve it.
ITSM Academy Webinar - Establishing A Business Process GroupITSM Academy, Inc.
ย
Elaine, who is the Process Improvement Manager with a large healthcare provider, shares her Practitionerโs experience of establishing a Business Process Group.
Outsourcing and Managed Services - Developing a Common Language Between Suppl...Alan McSweeney
ย
Describe at a high-level a structured approach to implementing outsourcing/managed services from both service provider and end-user organisation
Provide a high-level view of a common set of processes to be used by service providers and end-user organisations to implement and operate an outsourcing/managed services arrangement
Research has shown that top performing organizations that practice project portfolio management (PPM) and IT Governance have a 40% greater return on IT investments than their competitors. During this presentation the speaker will cover tips and techniques such as:
โขPortfolio Optimization practices that work
โขHow to categorize your PPM inventory
โขUnderstanding the difference between project reviews and portfolio management reviews
โขHow should risk management impact your PPM environment
โขWhat Top 3 soft skills must PPM managers develop
โขRACI for PPM Governance
To learn more: http://developingaculturethatworks.com/
Stakeholder engagement is one of the most important factors in the successful delivery of projects. What role should and shouldn't the PMO take in promoting good stakeholder engagement practices.
The PMI PMP Exam will be changing after November 1, 2015. Here is a detailed analysis of the Examination Content Outline, and what to expect from the new exam.
Many projects donโt deliver, ether because they donโt know what to deliver, or because people donโt engage. This presentation helps you succeed by applying benefits management and change management.
American Municipal Power has been on a journey from automating its HR processes for greater efficiency to truly transforming the HR functions as a platform for strategic change and optimal use of talent.
We invite you to this webinar to learn from American Municipal Powerโs story:
The keys to retaining key people and high-performers.
Best practices and strategies to engage management.
How improved alignment drives execution, performance and business results.
A live demonstration of SuccessFactorsโ solutions.
This document describes SOA Governance and the typical stages through which such Governance could be implemented. It briefly discusses the types of Governance and typical Governing bodies that could be formed to deliver a successful SOA project.
Original article from the Flevy business blog can be found here:
http://flevy.com/blog/measuring-business-readiness-adoption/
What is Business Readiness and Adoption?
โข Would you talk to someone who isnโt paying attention?
โข Would you make a movie if you didnโt know who would watch it?
โข So why do projects often deliver to a Business that isnโt ready to receive or adopt!
Business Readiness and Adoption is a measure of preparation. A business that is ready will have made all the preparations necessary to accept the deliverables of a project and begin operating them. So, in effect, anything that involves a change to ways of working requires measurement to see if a business is ready for go-live.
Project deliverables will be a combination of the following (not an exhaustive list):
โข New products.
โข New services.
โข New organisation structures.
โข New processes.
โข New systems.
โข New infrastructure.
In projects to measure Business Readiness/Adoption I have previously used (but not restricted to) the following measurement areas:
1. Leadership.
2. Business Area Readiness.
3. Implementation Planning.
4. Stakeholder Management & Communication.
5. Process & Procedures Readiness.
6. Business Benefits.
7. Data.
8. Departmental Roles & Responsibilities (impact on individuals).
9. Education & Training.
10. Business Reporting.
11. Testing.
All About Business Analyst Becoming a successful BAZaranTech LLC
ย
We are the leaders in providing Role-Specific training and e-learning solutions for individuals and corporations. Our curriculums are based on real-time job functions as opposed to being product-based.specialized and innovative global expert IT Training and Consulting services
Project Management CoE (Centre of Excellence)โ is an initiative led by seasoned project management leaders with an objective to establish a culture of excellence in project execution. Our Services range from taking ownership of end to end Project Management to staffing for Project Management requirements. PMCoE is one stop solution for all Project management/Transformation requirements.
LEAD & LAG KPIs. Do you know the difference?
We do and we will be glad to help you manage your KPIs with ease with PRESTO KPI.
PRESTO KPI articulates daily data into crisp, decision-making information via its wide set of managerial reports and gives top-down visibility into operational wastes impacting performance.
The business selects the IT organization as a provider, but that means the organization must be a producer. Production for business has the same four bases today that it always has had. Today's necessary agility must be produced from those bases.
It is difficult to overstate the importance of governance to SOA initiatives, whether in the context of service governance (i.e. governing the lifecycle of services from creation through deployment) or the broader issues of IT governance (commonly defined as specifying the decision rights and accountability framework to encourage desirable behavior in the use of IT). This session presents a holistic discussion of governance with SOA. It outlines the key policies that organizations should consider with regards to finance, portfolios, operations, architecture, technology, projects and people. It will also outline six successful steps to governance with SOA, as part of the decisions, processes and policies that contribute to successful business and SOA objectives. The presenters will address, how as part of the execution of an SOA strategy, organizations should put together a SOA Roadmap. Also discussed is how organizations need to govern the execution of the SOA Roadmap to ensure delivery of all SOA and business objectives.
Developing Retained Organization to Support OutsourcingMark Peacock
ย
A new approach to designing retained organizations to support an outsourced service delivery model. Presented at the Int'l Asso of Outsourcing Professionals' 2008 Outsourcing World Summit
The PMI PMP Exam will be changing after November 1, 2015. Here is a detailed analysis of the Examination Content Outline, and what to expect from the new exam.
Many projects donโt deliver, ether because they donโt know what to deliver, or because people donโt engage. This presentation helps you succeed by applying benefits management and change management.
American Municipal Power has been on a journey from automating its HR processes for greater efficiency to truly transforming the HR functions as a platform for strategic change and optimal use of talent.
We invite you to this webinar to learn from American Municipal Powerโs story:
The keys to retaining key people and high-performers.
Best practices and strategies to engage management.
How improved alignment drives execution, performance and business results.
A live demonstration of SuccessFactorsโ solutions.
This document describes SOA Governance and the typical stages through which such Governance could be implemented. It briefly discusses the types of Governance and typical Governing bodies that could be formed to deliver a successful SOA project.
Original article from the Flevy business blog can be found here:
http://flevy.com/blog/measuring-business-readiness-adoption/
What is Business Readiness and Adoption?
โข Would you talk to someone who isnโt paying attention?
โข Would you make a movie if you didnโt know who would watch it?
โข So why do projects often deliver to a Business that isnโt ready to receive or adopt!
Business Readiness and Adoption is a measure of preparation. A business that is ready will have made all the preparations necessary to accept the deliverables of a project and begin operating them. So, in effect, anything that involves a change to ways of working requires measurement to see if a business is ready for go-live.
Project deliverables will be a combination of the following (not an exhaustive list):
โข New products.
โข New services.
โข New organisation structures.
โข New processes.
โข New systems.
โข New infrastructure.
In projects to measure Business Readiness/Adoption I have previously used (but not restricted to) the following measurement areas:
1. Leadership.
2. Business Area Readiness.
3. Implementation Planning.
4. Stakeholder Management & Communication.
5. Process & Procedures Readiness.
6. Business Benefits.
7. Data.
8. Departmental Roles & Responsibilities (impact on individuals).
9. Education & Training.
10. Business Reporting.
11. Testing.
All About Business Analyst Becoming a successful BAZaranTech LLC
ย
We are the leaders in providing Role-Specific training and e-learning solutions for individuals and corporations. Our curriculums are based on real-time job functions as opposed to being product-based.specialized and innovative global expert IT Training and Consulting services
Project Management CoE (Centre of Excellence)โ is an initiative led by seasoned project management leaders with an objective to establish a culture of excellence in project execution. Our Services range from taking ownership of end to end Project Management to staffing for Project Management requirements. PMCoE is one stop solution for all Project management/Transformation requirements.
LEAD & LAG KPIs. Do you know the difference?
We do and we will be glad to help you manage your KPIs with ease with PRESTO KPI.
PRESTO KPI articulates daily data into crisp, decision-making information via its wide set of managerial reports and gives top-down visibility into operational wastes impacting performance.
The business selects the IT organization as a provider, but that means the organization must be a producer. Production for business has the same four bases today that it always has had. Today's necessary agility must be produced from those bases.
It is difficult to overstate the importance of governance to SOA initiatives, whether in the context of service governance (i.e. governing the lifecycle of services from creation through deployment) or the broader issues of IT governance (commonly defined as specifying the decision rights and accountability framework to encourage desirable behavior in the use of IT). This session presents a holistic discussion of governance with SOA. It outlines the key policies that organizations should consider with regards to finance, portfolios, operations, architecture, technology, projects and people. It will also outline six successful steps to governance with SOA, as part of the decisions, processes and policies that contribute to successful business and SOA objectives. The presenters will address, how as part of the execution of an SOA strategy, organizations should put together a SOA Roadmap. Also discussed is how organizations need to govern the execution of the SOA Roadmap to ensure delivery of all SOA and business objectives.
Developing Retained Organization to Support OutsourcingMark Peacock
ย
A new approach to designing retained organizations to support an outsourced service delivery model. Presented at the Int'l Asso of Outsourcing Professionals' 2008 Outsourcing World Summit
Estimating your Process Projects presented at FSOkx BPM ForumProlifics
ย
Estimating always presents challenges. This is especially true when estimating the intangibles of process improvement efforts. This presentation will focus on how to reduce the guesswork associated with the estimation process by considering the following questions: What is it that you are estimating? How big is the thing you are estimating? What baselines are you using for your estimates? Should you be estimating top down, bottom up or somewhere in between? How do your estimates tie to your project plan? Do your estimates reflect ROI and business value?
10 Steps to Simplify and Improve Service-Oriented Architecture GovernancePerficient, Inc.
ย
Even after engaging in years of SOA efforts, many companies still suffer from SOA governance problems including funding issues, process inefficiencies, and operational problems.
Too many companies look to software to solve their SOA governance issues when SOA governance is more about people and process than technology.
Join Perficient to examine the 10 steps to improved SOA governance:
1. Align SOA projects with business goals
2. Develop a collaborative organization for SOA governance
3. Define organizational roles and responsibilities
4. Establish the SOA lifecycle process and policies
5. Adjust your software development lifecycle for SOA
6. Define SOA foundational standards
7. Define run-time processes
8. Determine the role of technology in your governance processes
9. Establish SOA measurements and monitoring techniques
10. Evolve and improve SOA governance over time
We will also take a pragmatic look at SOA governance to help you:
โข Understand SOA Governance best practices
โข Identify gaps in your SOA Governance processes
โข Define next steps to improve SOA Governance
Transformation of the Enterprise to SOAtom termini
ย
A Service Oriented Architecture SOA Roadmap provides guidance and coordination. All roadmap building follows the same four steps:
โขWhere are we now?
โขWhere do we want to be?
โขWhat is the gap between the two?
โขWhat is the path to get to where we want to be?
These steps require a consistent measurement to
assess current state and progress toward the goal.
Enterprise architecture and service oriented architecture (SOA) go hand-in-glove, as Tom Termini writes in his book, Zen of SOA. โThe Zen of SOA,โ Tom Termini, co-founder of BlueDog โ which designs SOA solutions for the public and private sectors โ contends that a Zen approach can give organizations a comprehensive blueprint for modern software architectures. BlueDog has helped federal organizations such as the Justice Department and Federal Trade Commission implement SOA and Web services.
It is focusing on behalf of Digtialleverage Consulting Services providing Business Development Services by using Technologies in an appropriate manner at a right time in right place.This can offer as on-Site or offshore model.
Critical Success Factors Influencing SOA implementations in Healthcare Drkonk
ย
To promote a debate on HIS integration, this paper reviews the literature, on Service Oriented Architecture (SOA).SOA has proved a useful integration paradigm in many sectors and recently by healthcare as well. SOA assures an environment of cooperating services where application services are interweaved within old and new applications. Nevertheless, SOAโs nature to extend beyond the technical infrastructure to organization and human elements requires further investigation. Some integration issues are unique for healthcare, where some are common issues that are faced by every domain. The aim of this research is to identify the Critical Success Factors (CSF) that affect SOA implementation in a healthcare perspective and provide useful insights of an emerging issue. In doing so, we extend the body of literature and evaluated our proposition through a case study in a large public healthcare organization.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
ย
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
"๐ฉ๐ฌ๐ฎ๐ผ๐ต ๐พ๐ฐ๐ป๐ฏ ๐ป๐ฑ ๐ฐ๐บ ๐ฏ๐จ๐ณ๐ญ ๐ซ๐ถ๐ต๐ฌ"
๐๐ ๐๐จ๐ฆ๐ฌ (๐๐ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
๐๐ ๐๐จ๐ฆ๐ฌ provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
โญ ๐ ๐๐๐ญ๐ฎ๐ซ๐๐ ๐ฉ๐ซ๐จ๐ฃ๐๐๐ญ๐ฌ:
โข 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
โข SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
โขFreenBecky 1st Fan Meeting in Vietnam
โขCHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
โข WOW K-Music Festival 2023
โข Winner [CROSS] Tour in HCM
โข Super Show 9 in HCM with Super Junior
โข HCMC - Gyeongsangbuk-do Culture and Tourism Festival
โข Korean Vietnam Partnership - Fair with LG
โข Korean President visits Samsung Electronics R&D Center
โข Vietnam Food Expo with Lotte Wellfood
"๐๐ฏ๐๐ซ๐ฒ ๐๐ฏ๐๐ง๐ญ ๐ข๐ฌ ๐ ๐ฌ๐ญ๐จ๐ซ๐ฒ, ๐ ๐ฌ๐ฉ๐๐๐ข๐๐ฅ ๐ฃ๐จ๐ฎ๐ซ๐ง๐๐ฒ. ๐๐ ๐๐ฅ๐ฐ๐๐ฒ๐ฌ ๐๐๐ฅ๐ข๐๐ฏ๐ ๐ญ๐ก๐๐ญ ๐ฌ๐ก๐จ๐ซ๐ญ๐ฅ๐ฒ ๐ฒ๐จ๐ฎ ๐ฐ๐ข๐ฅ๐ฅ ๐๐ ๐ ๐ฉ๐๐ซ๐ญ ๐จ๐ ๐จ๐ฎ๐ซ ๐ฌ๐ญ๐จ๐ซ๐ข๐๐ฌ."
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Memorandum Of Association Constitution of Company.pptseri bangash
ย
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
ย
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Business Valuation Principles for EntrepreneursBen Wann
ย
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
ย
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.๐คฏ
We will dig deeper into:
1. How to capture video testimonials that convert from your audience ๐ฅ
2. How to leverage your testimonials to boost your sales ๐ฒ
3. How you can capture more CRM data to understand your audience better through video testimonials. ๐
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
ย
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
ย
Governance and Business Participation: The Key Requirements for Effective SOA Deployment
1. Stephen Lowe Senior Enterprise Architect SRA International โ Governance and Business Participation: The Key Requirements for Effective SOA Deploymentโ
2.
3. Intent of Governance Activities Capacity (Intellectual) Capability (Will to Act) Less More More Glossary Clearinghouse Standards Manager Transition Roadmap Risk Manager Champion External Compliance Auditor
4.
5. SOA Governance Considerations SOA Policies (What policies to enforce?) SOA Governance Strategy and Goals (Govern What and Why?) SOA Governance Organization (Who Governs What?) Governance Processes (Govern What How?) Governance Roles and Interactions (Who Governs What How?) Governance Behavior & Reinforcement Model (What behavior and incentives?) Governance Metrics & Performance Mgt. (What metrics & SLAs support the goals and how?) Governance Implementation Process (What tools, how they integrate, and what SOA processes?) Source: www.agile-path.com Governance Management (What management processes & tools?) Define/Enforce Policies by Governance Tiers (What policies apply to which governance processes?)
6. Enabling Business Participation Automate Push Information Stimulate Thinking Learning Process Outcomes Form of Governance Decision Content (Business Drivers) Mode of Process Solution (Systems) Adopt Guide Restrict Service Standards Service Empowerment
7.
8.
9. Understand the Hurtles โ Cannot See Changeโ โ Wants Changeโ Contentment Denial Renewal Confused Population Averages: Innovators โ 3% Early Adopters โ 13% Early Majority โ 34% Late Majority โ 37% Laggards โ 13% โ 23% Thresholdโ
10.
11. Exchanging the โOldโ Story for the โNewโ Recognize and Interrupt Old โRutโ Story Understand Nature of Old โRutโ Story Create New โPathwayโ Story Listen to beliefs, assumptions, and intent in peopleโs stories Name and identify rut stories What are the unintended consequences of that story? What are alternative ways to view what happened in the past? Step back from the story; observe facts and inferences What are new ways of relating, thinking and acting? Influence the present and future by first disconnecting from the past!
13. Framework for Lifecycle Change Plan to Design Specify to Implement Certify to Accept Deploy to Deliver
14.
15.
16.
17.
18.
19. Business Service Provisioning: Deliver Repeatable Core Competency/Capability โ Roadmap to Process Maturityโ Use Process Knowledge Critical Thinking Creative Thinking Synthesis Thinking