The document introduces the new ISO 9001:2000 quality management standard. It discusses key changes from prior versions including a focus on customer satisfaction and a process approach. The standard emphasizes defining requirements, measuring customer satisfaction, and continual improvement. Implementing ISO 9001:2000 requires organizations to conduct a gap analysis, revise documentation like quality manuals, review procedures, increase measurement, and provide training.

1. ISO 9001:2000 An overview of the new international Quality Management standard To insert your company logo on this slide From the Insert Menu Select “Picture” Locate your logo file Click OK To resize the logo Click anywhere inside the logo. The boxes that appear outside the logo are known as “resize handles.” Use these to resize the object. If you hold down the shift key before using the resize handles, you will maintain the proportions of the object you wish to resize.

2. Purpose Of The Presentation To introduce the new ISO 9001:2000 standard To discuss the implications on an Organization To discuss a strategy for implementation

3. ISO 9001:2000 Published in December 2000 Contains significant revisions Shift in ISO 9000 Focus

4. Focus on conformity and demonstration of customer satisfaction ISO 9001:2000 standard replaces the ISO 9001, ISO 9002 and ISO 9003 ISO 9001:2000 (con’t) ISO 9002 ISO 9003 ISO 9001

5. ISO 9001:2000 (con’t) The new standard emphasizes: defining requirements verifying achievement of requirements measuring customer satisfaction objectives for all relevant functions analysis of process data related to quality Continued next page

6. ISO 9001:2000 (con’t) determining the effectiveness of training the continuous improvement cycle management’s role in monitoring quality

7. A Process Approach ISO 9001:2000 adopts a process approach A process is any activity that converts inputs to outputs Almost all activities and operations involved in making a product or providing a service are processes

8. Process Approach (con’t) Management responsibility Measurement , analysis , improvement Resource management Product ( and / or service ) realization C u s t o m e r R e q u i r e m e n t s C u s t o m e r QUALITY MANAGEMENT SYSTEM CONTINUAL IMPROVEMENT Input Output Product / Service S a t i s f a c t i o n

9. The 8 Quality Principles 1: Customer focus 2: Leadership 3: Involvement of people 4: Process approach Continued next page

10. The 8 Quality Principles (con’t) 5: Systems approach to management 6: Continual improvement 7: Factual approach to decision making 8: Mutually beneficial supplier relationships

11. Implementing ISO 9001:2000 1) A formal gap analysis is required 2) Significant revisions to quality manual 3) Review of procedures 4) Possibly more measurement 5) Training on new standard