ISO 9001:2008 is an international quality management standard that specifies requirements for a quality management system. It was developed to clarify requirements from the previous version and improve compatibility with other standards like ISO 14001. Organizations can be certified to ISO 9001:2008 to demonstrate their commitment to quality and customer satisfaction. Certification also facilitates international trade by providing a single recognized standard globally. The standard is based on eight quality management principles and specifies requirements for organizations to consistently meet customer and regulatory requirements while enhancing customer satisfaction.

1. ISO 9001:2008
Quality Management System

2. What is ISO 9001:2008?
*ISO 9001:2008 was developed in order to:
– Introduce clarifications to the existing requirements of ISO
9001:2000 and
– Introduce changes that are intended to improve compatibility
with ISO 14001:2004, Environmental Management Systems.
 ISO 9001:2008 Quality Management System certification enables
you to demonstrate your commitment to quality and customer
satisfaction, as well as continuously improving your company’s
operations.
 It includes all requirements for quality management of the product
or service such as a quality planning requirement along with
policies, objectives and quantifiable targets.
 It is an international standard that defines good management
practices.
 Provides a global standard that spells out quality and trust.

3. *The purpose of ISO 9001:2008 is to
facilitate international trade by providing a
single standard that is recognized and
respected globally.
*ISO 9001:2008 is important because of its
international acceptance. It is recognized in
more than 120 countries and is the logical
choice for any organization involved in
international business or committed to
quality.

4. The 8 Quality Management Principles
1. Customer Focus
2. Leadership
3. Involvement of People
4. Process approach
5. Systems approach to management
6. Continual Improvement
7. Factual approach to decision making
8. Mutually beneficial supplier relationships

5. ISO 9001 and the Management
System
ISO 9001:2008 specifies requirements for a quality
management system where an organization
 needs to demonstrate its ability to consistently provide
product that meets customer and applicable statutory and
regulatory requirements
 aims to enhance customer satisfaction through the effective
application of the system, including processes for continual
improvement of the system and the assurance of
conformity to customer and applicable statutory and
regulatory requirements.
 Meets its environmental objectives.
 Management system standards provide the organization
with an international, state-of-the-art model to follow.

6. Importance of ISO9001
 The ISO 9000 family of standards relate to quality
management systems and are designed to help
organizations ensure they meet the needs of customers
and other stakeholders.
 Increases the effectiveness and efficiency of the
organization through continual improvement in
systems and products /services quality.
 Saves time and money
 Enhances ability to attract new customers that have
adopted requirements for certification
 Improves accountability of management
 Increases employees' understanding of their roles in
success of their work and the company
 Creates greater motivation and dedication

7. Challenges of ISO 9001
 Top management commitment.
 Employee resistance.
 Difficulty of performing internal audits.
 Lack of human resources.
 Insufficient employee training.
 Insufficient knowledge about quality programs
 Absence of consulting boards.
 ISO 9001 requirements are unrealistic.
 Financial resources.

8. Why ISO 9001 Certification is essential?
 Successful organizations are distinguished by the high quality
of their products, services and processes. Successful
organizations are distinguished by the high quality of their
products, services and processes. The quality of an
organization's performance can be monitored and optimized
by means of a quality management system (QMS).
 ISO 9001 is the internationally recognized QMS standard –
and, globally speaking, the most frequently applied standard.
ISO 9001 can help any kind of organization to improve
customer satisfaction, motivate employees and promote a
culture of continual improvement.

9. Thank you
Lama Najd

10.  http://www.gl-group.com/pdf/0E212_ISO_9001.pdf
 http://www.pcmsindia.com/whatis.html
 http://www.tuv-nord.com/in/certification-management-
systems/iso-9001-729.htm
 http://www.qms.net/iso-9001
 http://www.telemedicineclinic.com/the-importance-of-
iso-90012008/
ISO 9001:2008 Quality Management System
References