The document provides an introduction to the hospitality industry. It describes the industry as one of the fastest growing sectors of the economy today, worth billions of dollars, and diverse with opportunities in areas like lodging, food and beverage, travel, and entertainment. The industry employs shift work and operates 365 days a year. Products are intangible and perishable. Formal education and experience are important for career opportunities, and employers consider skills, communication abilities, and character when making assessments.

1. INTRODUCTION
TO THE
HOSPITALITY
INDUSTRY

2. HOSPITALITY INDUSTRY
•One of the fastest growing sectors of
the economy of our time today.
• A multi-billion dollar enterprise.
• Diverse enough for people to work in
different areas of interest and still be
employed within the industry.

3. CHARACTERISTICS OF THE
HOSPITALITY INDUSTRY
• Hospitality business are open 365 days a year and
twenty-four hours a day.
• It depends heavily on shift work (morning and
afternoon)
• Has a graveyard shift (starts from 10:00 pm and
until 6:00 am)
• Produce guest satisfaction
• Products of the hospitality business are intangible
and perishable.

4. SCOPE OF THE HOSPITALITY
INDUSTRY
• LODGING SEGMENT
 HOTELS
INNS
MOTELS
PENSIONS
RESORTS
•ENTERTAINMENT &
RECREATION
ATTRACTIONS
GAMING
PARKS
CLUBS
• FOOD AND
BEVERAGES
 RESTAURANTS
FASTFOOD
CATERING
• TRAVEL AND
TOURISM
 TRANSPORTATIONS
TRAVEL AGENCIES
TOUR OPERATORS

5. CAREER OPPORTUNITIES
Until the late 1950’s, management
personnel in the hospitality industry were
not normally college educated. Those who
are interested in hospitality management
typically began their careers by taking
lower-level jobs to learn the business and
eventually worked their way up through the
organization.

6. EDUCATIONAL
REQUIREMENTS
• Formal education should be obtained.
• Have earned certificates, diplomas or
degrees at the associate,
baccalaureate, or graduate level.
• Have studied formally to prepare
them for their chosen careers.

7. EXPERIENCE
REQUIREMENTS
Still important consideration
top many employers, and a number
of students have found that good
work experience gained while
attending classes has been
instrumental in their finding good
jobs after graduation.

8. QUALIFICATIONS AND
EMPLOYER ASSESSMENT
• ATTITUDE AND CHARACTER
• COMMUNICATION SKILLS
• SKILLS AND EXPERIENCE

9. DEFINITION OF TERMS
HOSPITALITY- derived from the Latin word hospitare,
meaning “to receive as a guest”.
HOSPITALITY MANAGEMENT- involves the planning,
organizing, directing and
controlling of human and
material resources within
lodging, restaurants, travel and
tourism.
HOSPITALITY INDUSTRY- comprises of business that provide
accommodation, travel, food and
beverage and entertainment to the
traveling public.
HOTEL INDUSTRY- refers to business that offer lodging or
accommodation in conjunction with food
and entertainment

10. DELUXE HOTEL- is upscale and typically costs more than
the average accommodation
STANDARD- means the most basic room, standard
amenities and furnishings
ECONOMY- with affordable and basic needs of staying in a
hotel
FRONT OF THE HOUSE- refers to the department or
personnel that works with direct
contact with guest
BACK OF THE HOUSE- refers to the department or
personnel that performs behind the
scene.

11. HERA FATIMA C.
ESQUIVEL