This document provides an introduction to the hospitality industry. It describes the hospitality industry as one of the fastest growing sectors of the economy that is diverse and employs people across various areas of interest. It notes that hospitality businesses operate 365 days a year across morning, afternoon and graveyard shifts. The document outlines the scope of the hospitality industry, including lodging, entertainment, food and beverages, and travel and tourism. It discusses career opportunities and qualifications needed for the industry, which historically did not require college degrees but now values education and experience. Finally, it provides an overview of key departments within hotels, such as food and beverage production and service, housekeeping, and front office.

1. INTRODUCTION
TO THE
HOSPITALITY INDUSTRY

2. HOSPITALITY INDUSTRY
•One of the fastest growing sectors of the
economy of our time today.
• A multi-billion dollar enterprise.
• Diverse enough for people to work in
different areas of interest and still be
employed within the industry.

3. CHARACTERISTICS OF THE HOSPITALITY INDUSTRY
• Hospitality business are open 365 days a year and
twenty-four hours a day.
• It depends heavily on shift work (morning and
afternoon)
• Has a graveyard shift (starts from 10:00 pm and
until 6:00 am)
• Produce guest satisfaction
• Products of the hospitality business are intangible
and perishable.

4. SCOPE OF THE HOSPITALITY INDUSTRY
• LODGING SEGMENT
 HOTELS
INNS
MOTELS
RESORTS
•ENTERTAINMENT &
RECREATION
ATTRACTIONS
GAMING
PARKS
CLUBS
• FOOD AND
BEVERAGES
 RESTAURANTS
FASTFOOD
CATERING
• TRAVEL AND
TOURISM
 TRANSPORTATIONS
TRAVEL AGENCIES
TOUR OPERATORS

5. CAREER OPPORTUNITIES
Until the late 1950’s, management personnel in the
hospitality industry were not normally college educated.
Those who are interested in hospitality management
typically began their careers by taking lower-level jobs to
learn the business and eventually worked their way up
through the organization.

6. QUALIFICATIONS AND EMPLOYER ASSESSMENT
•ATTITUDE AND CHARACTER
• COMMUNICATION SKILLS
• SKILLS AND EXPERIENCE
•KNOWLEDGE & TRAINING

7. DEPARTMENTS OF HOTEL

8. DEPARTMENTS OF HOTEL
FOOD & BEVERAGE PRODUCTION

9. DEPARTMENTS OF HOTEL
FOOD & BEVERAGE SERVICE

10. DEPARTMENTS OF HOTEL
HOUSEKEEPING

11. DEPARTMENTS OF HOTEL
FRONT OFFICE

12. THANK YOU
By – Prof. Harshal Kamble
Asst. Professor, AJMVPS Institute of Hotel
Management and Catering Technology, Ahmednagar.