The document discusses communication skills and their importance for engineers. It notes that 92% of graduate engineers lack programming skills, 56% lack soft skills, and 54% are not soft-skill trainable. Improving communication skills and personality development are emphasized as key for career success after honing technical skills. Effective communication involves encoding thoughts into messages and the receiver decoding the message, with the total impact coming 38% from words, 55% from vocal elements like tone, and 7% from visual components like gestures and body language.

1. Introduction to Communication Skills
By Ravi Kumar,
Assessment Specialist and Trainer
Communication Skills & Personality Development Training

2. Introduction to Communication Skills
The following graph gives you the statistics regarding engineers employability*
*Source – According to National Employability Report, 2011
Communication Skills & Personality Development Training 2

3. Introduction to Communication Skills
 ~~92% of the graduate engineers do NOT
have the required programming and
algorithm skills.
 ~~56% show lack of soft-skills and cognitive
skills (aptitude).
 ~~54% are rejected because they are NOT
soft-skill trainable in a short period of time.
 ~~46% lose on (rejected) on technical
trainability
Communication Skills & Personality Development Training 3

4. Introduction to Communication Skills
 Honing Technical skills is the top most
priority e.g. programming, designing, etc.
 Improving Communication Skills is the next
step.
 Personality Development is another trump
card for your success.
 Other minor things such as keeping updated
with Technology, Hiring trends, Current
affairs would be an added advantage.
Communication Skills & Personality Development Training 4

5. Introduction to Communication Skills
Communication Skills & Personality Development Training

6. Introduction to Communication Skills
“I n a survey conducted by Pittsburgh‟s Katz
Business School on more than 50,000
employees, communication skills were cited
as the single most important decisive factor
in choosing employees. It points out that
communication skills, including written and
oral presentations, as well as an ability to
work with others, are the main factors
contributing to job success.”
Communication Skills & Personality Development Training 6

7. Introduction to Communication Skills
“Communication is a process
of transmission of an idea or
feeling so that the sender and
receiver share the same level
of understanding.”
Communication Skills & Personality Development Training 7

8. Introduction to Communication Skills
The Communication Process
Communication Skills & Personality Development Training 8

9. Introduction to Communication Skills
 Thought: First, information exists in the mind
of the sender. This can be a concept, idea,
information, or feelings.
 Encoding: Next, a message is sent to a
receiver in words or other symbols.
 Decoding: Lastly, the receiver translates the
words or symbols into a concept or
information that he or she can understand.
Communication Skills & Personality Development Training 9

10. Introduction to Communication Skills
 Communication consists of 3 key
elements – Verbal, Vocal and Visual.
 The total impact of face-to-face
communication can be well defined by
Mehrabian‟3 “V‟s” as represented below:
7%
Verbal
38%
55% Vocal
Visual / Non-Verbal
Communication Skills & Personality Development Training 10

11. Introduction to Communication Skills
 Words should be simple and concise.
 Speak to the point and not „beat around the
bush!!!‟
 Using voice is a very important part of
communication. The tone of voice sends thousands
of signals – either to impress or repel.
 Gesturing is a powerful visual and impresses the
listener with the speaker‟s sincerity and
enthusiasm.
 Body language is the second part of the non-verbal
component. It is the final dress that polishes the
words and tone.
Communication Skills & Personality Development Training 11

12. Introduction to Communication Skills
Communication Skills & Personality Development Training 12

13. Introduction to Communication Skills
Communication Skills & Personality Development Training 13