The document provides guidance on conducting business phone calls across cultures. It discusses differences in communication styles between cultures, such as some being more direct while others more indirect. The British, for example, tend toward indirectness and politeness. Effective phone communication involves being aware of cultural norms, speaking slowly and clearly, confirming understanding, and engaging in polite small talk at the beginning and end of calls according to some cultural conventions. Structure, etiquette, and phrases for scheduling, changing, and ending calls are also outlined.

1. Introduction to Business English Day 5

11. Listen…

12. Practice…