Telephoning remains an important form of business communication that allows for quick, direct, and personal exchanges of information. The document outlines best practices for phone etiquette such as using a pleasant tone, discretion, and respect when calling others. It also provides guidance for speaking clearly and concisely during calls while being mindful of time, and properly ending conversations by leaving messages or returning calls promptly.

1. Telephoning in Business CommunicationByAdan A NoriegaMBA 505

2. OverviewCommunicationTelephoningProper Phone EtiquetteSpeaking ClearlyEnding the Call

3. CommunicationExtremely important in businessTechnological advancements have changed communicationSome forms preferred to othersTelephone remains relatively personal

4. Importance of TelephoningQuick form of CommunicationAlternative to Face-to-Face speakingDirect and PersonalFast & Efficient

5. Proper EtiquetteUse a Pleasant Tone of VoicePractice DiscretionBe RespectfulAsk for Permission

6. Speaking on the PhoneSpeak clearly and succinctlyKeep track of the timeDo not rush, but do not talk longer than necessarySay what you need to say

7. Ending the CallEnd the call respecting the other caller(As the caller) If no one answered, leave a concise voicemail(Being called) If unable to answer, return call ASAP

8. ConclusionCommunicationTelephoningProper Phone EtiquetteSpeaking ClearlyEnding the Conversation

9. ReferencesCal State Fullerton. Telephone Etiquette Guide. Retrieved July 26 2009. From Website:http://www.fullerton.edu/IT/Services/Telecom/FAQ/etiquetteguide.asp