The document outlines several business English communication seminars that focus on improving emailing, telephoning, presentations, meetings, negotiations, event planning, and overall business communication skills in English. The seminars provide objectives, topics, and vocabulary for topics like making calls, writing emails, delivering presentations, organizing meetings, and more. Participants can gain confidence in various areas of business communication in English.

1. Business English Communication Seminars
• Gain confidence in emailing and telephoning in English
• Prepare and give successful presentations in English
• Plan and prepare effective meetings and negotiations in English
• Organise business meetings, trips and events in English
• English for Executive Assistants
• Improve your English written and verbal business communication
© Emma Eacock and Amber Denton
© Topsecretaria es una marca registrada de Kubicco Business Solutions, S.L.N.E. B66060435

2. Gain confidence in emailing and telephoning in English
Objectives:
• Learn the keys to successful communication by email and telephone
• Gain confidence making and receiving calls in English
• Write effective business correspondence for successful results
1.) How to manage telephone conversations successfully
• Opening and closing a telephone call
• Giving and asking for details over the telephone
• Clarifying and correcting information
• Transferring calls
• Taking and leaving messages
2.) Identify the steps of effective business correspondence
• Opening, closing and structuring your email
• Setting out your objectives
• Connecting and contrasting ideas
3.) Why style is as important as content
• Being clear and concise
• Direct and indirect language
• Being diplomatic and polite
• Informal or formal register
4.) Essential vocabulary for dealing with different functions of communication
• Making enquiries and requests
© Emma Eacock and Amber Denton
© Topsecretaria es una marca registrada de Kubicco Business Solutions, S.L.N.E. B66060435

3. • Making, confirming and changing arrangements
• Apologising
• Giving explanations
• Problem solving
• Negotiating and reaching an agreement
• Complaining and handling complaints and other difficult situations
Prepare and give successful presentations in English
Objectives:
• Engage your audience and make an impact through clear and powerful messages
• Gain confidence in preparing and delivering a successful presentation
• Learn techniques for responding to awkward questions
1.) Identify the essential steps of preparing an unforgettable presentation
• What makes a successful presentation
• Discussing good and bad presentation techniques
• Language to convey the enthusiasm your audience wants
• Tips from Steve Jobs
2.) Delivery of presentations
• Why delivery is as important as content
• Tips on body language, dealing with nerves, voice quality and audience rapport
3.) Essential vocabulary for great presentations
© Emma Eacock and Amber Denton
© Topsecretaria es una marca registrada de Kubicco Business Solutions, S.L.N.E. B66060435

4. • Introducing, stating purpose and outlining
• Linking, signposting and structuring the body of a presentation
• Emphasising and developing an argument
• Summarising and concluding
4.) Presenting statistical information
• How to present visual aids, graphs, diagrams and charts
5.) Confidence with questions and answers
• Techniques for asking, dealing with and answering questions
• Techniques for avoiding awkward situations
6.) Producing and giving a personal presentation
• Practising your new skills and vocabulary
• Bringing together all knowledge to create your perfect presentation
Plan and prepare effective meetings and negotiations in English
Objectives:
• Hold successful and productive meetings in English
• Be more persuasive and effective in your negotiations
• Increased confidence when using English with colleagues and clients
1.) Identify the steps of effective business meetings
• The meeting agenda
© Emma Eacock and Amber Denton
© Topsecretaria es una marca registrada de Kubicco Business Solutions, S.L.N.E. B66060435

5. • Establishing aims and agreeing the outcome
• Key principles and stages of a productive meeting
2.) The purpose of meetings
• Evaluating what makes a successful meeting
• Analysing cross-cultural aspects
3.) Chairing a meeting
• Opening and introducing a meeting
• Managing and structuring a meeting
• Using diplomatic language and dealing with conflict
• Summarising and concluding
4.) The language of meetings and negotiations
• Opening and closing meetings
• Agreeing and disagreeing
• Clarifying and confirming
• Interrupting and dealing with interruptions
• Making suggestions and recommendations
• Challenging and defending an opinion
5.) The essentials of negotiation
• Phrases used in negotiations
• Defend your ideas in an argument
• Setting parameters and making concessions
• Proposing and bargaining
© Emma Eacock and Amber Denton
© Topsecretaria es una marca registrada de Kubicco Business Solutions, S.L.N.E. B66060435

6. Organise business meetings, trips and events in English
Objectives:
• Identify key steps of organising an international business meeting, trip and event
• Manage telephone and written correspondence effectively
• Gain confidence using essential vocabulary for making arrangements
1.) Organising a business meeting
• Making meeting arrangements
• Preparing meeting documentation and agendas
• Inviting, meeting and greeting guests
• Giving instructions about the meeting e.g. agenda, room, technical equipment,
catering, directions etc.
• Cancelling and rescheduling meetings
2.) Organising business trips and events
• Identifying the stages of organising business trips and events
• Making arrangements e.g. flight, hotel, taxi, rental car, room etc.
• Describing conference and event facilities e.g. technical elements
3.) How to make arrangements on the telephone successfully
• Opening and closing a telephone call
• Giving personal details over the telephone
• Clarifying and correcting information
© Emma Eacock and Amber Denton
© Topsecretaria es una marca registrada de Kubicco Business Solutions, S.L.N.E. B66060435

7. 4.) Perfecting email writing style and creating templates
• Opening, closing and structuring your email
• Being clear and concise
• Being diplomatic and polite and informal/formal register
5.) Confident face-to-face contact with the client
• Meeting, greeting, small talk and saying goodbye
• Showing clients around the office and introducing people
• Explaining directions and protocol
English for Executive Assistants
Objectives:
• Manage telephone and written communication effectively
• Receive visitors and represent your company successfully in English
• Gain confidence using essential vocabulary for your role and dealing with protocol
1.) How to manage telephone conversations with success
• Opening and closing a telephone call
• Giving and asking for details
• Clarifying and correcting information
• Transferring and putting calls on hold
• Taking and leaving messages
2.) Identify the steps of effective written business correspondence
© Emma Eacock and Amber Denton
© Topsecretaria es una marca registrada de Kubicco Business Solutions, S.L.N.E. B66060435

8. • Opening, closing and structuring emails, faxes and letters
• Setting out your objectives
• Connecting and contrasting ideas
• Formal and informal language
3.) Essential vocabulary for dealing with different functions in business protocol
• Making enquiries and requests
• Making, confirming and changing arrangements
• Giving explanations
• Asking for information, prices, discounts etc.
• Apologising and problem solving
• Handling complaints and other difficult situations
4.) Organising business meetings, trips and events
• Identifying the stages of organising business trips and events
• Describing conference and event facilities e.g. technical elements
• Giving and asking for recommendations about restaurants, hotels etc.
5.) Confident face-to-face contact with the client
• Meeting, greeting, small talk and saying goodbye
• Showing clients around the office and introducing people
• Explaining directions and protocol
Improve your English written and verbal business communication
Objectives:
• Learn how to produce high quality written correspondence
© Emma Eacock and Amber Denton
© Topsecretaria es una marca registrada de Kubicco Business Solutions, S.L.N.E. B66060435

9. • Be clear and persuasive communicating in a business environment
• Improve your professional relationships and gain confidence in English
1.) Why style is as important as content
• Being clear and concise
• Direct and indirect language
• Being diplomatic and polite
• Informal or formal register
2.) Essential vocabulary for dealing with different functions of business communication
• Making enquiries and requests
• Making, confirming and changing arrangements
• Apologising and problem solving
• Giving explanations and details
• Negotiating and reaching an agreement
• Complaining and handling complaints and other difficult situations
3.) Write effective business correspondence for successful results
• Opening, closing and structuring emails, letters and reports
• Setting out your objectives
• Connecting and contrasting ideas
• Respond quickly and professionally to emails with essential phrases and templates
4.) Develop verbal skills to improve day-to-day business
• Essential phrases for telephone correspondence
• Receive visitors with confidence
© Emma Eacock and Amber Denton
© Topsecretaria es una marca registrada de Kubicco Business Solutions, S.L.N.E. B66060435

10. • Get your message across clearly and persuasively
• Handling complaints and other difficult situations
© Emma Eacock and Amber Denton
© Topsecretaria es una marca registrada de Kubicco Business Solutions, S.L.N.E. B66060435