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TELEPHONING
The Person is In
A: Hello, you’ve reached the marketing
department. How can I help you?
B: Yes, can I speak to Rosalind Wilson, please?
A: Who’s calling, please?
B: It’s Richard Davies here.
A: Certainly. Please hold and I’ll put you
through.
B: Thank you.
The Person is Out
A: Hello, finance department.
B: Hello, can I speak to Adrian Hopwood, please?
A: I’m afraid he’s in a meeting at the moment. Can I help you?
B: No, I need to talk to Mr. Hopwood, I think. What time will he be out
for the meeting?
A: In about an hour. Can you call back later?
B: Okay, I’ll do that.
A: Or can I take a message?
B: Actually, would you mind? Could you tell him that Jennifer
McAndrews called and that I’m in the office all day if he could call me
back.
A: Can I take your number, please?
B: Yes, it’s 5556872
A: 5556872. Okay, I’ll make sure he gets the message.
B: Thanks very much for your help.
A: Goodbye.
Wrong Numbers
A: Hello, press office, can I help you?
B: Hello, Can I speak to Paul Richard?
A: I’m sorry, you’ve got the wrong number, but he does
work here. I’ll try and put you through. In future his
direct number is 5558770.
B: Did I not dial that?
A: No, you rang 5558790.
B: Oh, sorry to have troubled you.
A: No problem. Hang on a moment and I’ll put you
through to Paul’s extension.
B: Thanks.
Making Appointments
A: Mr. Hibberd’s office.
B: Can I speak to Brian Hibberd, please?
A: I’m afraid he’s in a meeting until lunch time. Can I take a message?
B: Well, I’d like to arrange an appointment to see him, please. It’s Peter Jefferson
here.
A: Could you hold on for a minute, Mr. Jefferson? I’ll just look in the diary. So when’s
convenient for you?
B: Some time next week if possible. I gather he’s away the following week.
A: yes, that’s right. He’s on holiday for a fortnight.
B: Well, I need to see him before he goes away. So, would next Wednesday be okay?
A: Wednesday. Let me see. He’s out of the office all morning. But he’s free in the
afternoon, after about three.
B: Three o’clock is difficult. But I could make it after four.
A: So shall we say 4.15 next Wednesday, in Mr. Hibberd’s office?
B: Yes, that sounds fine. Thanks very much.
A: Okay, then, bye.
Booking Flight or Hotel
A: Hello, Dolores speaking.
B: Ah yes, hello. I’d like to enquire about flights to Hongkong from Kennedy
Airport in New York, please. I’m off to a conference at the end of the
month, Thursday 22 until Tuesday 27. Could you tell me about the flight
ability and prices?
A: Certainly. Do you want to go economy, business or first class?
B: Well, I’d like to go first class, but unfortunately I’ll have to go economy,
company rules, you see.
A: Yes, sure I understand. How many of you will be travelling?
B: Ah, it’s just me.
A: Okay, so that’s one seat…economy…New York, Kennedy to Hongkong
airport.
B: And how much will that be?
A: Let me see.. To qualify for the discount rate you need to stay over a
Saturday, which you are doing…Yes, that will be $830.
B: Right, and does that include airport tax?
A: No, tax is another $70 on top of that.
B: Okay. Can I book that then?
A: Certainly. Can I help you with anything else?
B: Yes, I’d like to book a hotel room, too for the full five
nights. Could you check if the Regency Hotel has any
rooms free?
A: Yes, they do.
B: And is there a discount rate for the conference
delegates?
A: Yes, there is. I think it’s ten percent but I can check
that for you.
B: Okay, do you mind if I book it provisionally for now
and I’ll call you back later to confirm? I just need to
check one or two details.
A: That’s fine, Sir. Can I help you with anything else?
B: No, that’s all for now. As I said, I’ll call you back.

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Telephoning

  • 2. The Person is In A: Hello, you’ve reached the marketing department. How can I help you? B: Yes, can I speak to Rosalind Wilson, please? A: Who’s calling, please? B: It’s Richard Davies here. A: Certainly. Please hold and I’ll put you through. B: Thank you.
  • 3. The Person is Out A: Hello, finance department. B: Hello, can I speak to Adrian Hopwood, please? A: I’m afraid he’s in a meeting at the moment. Can I help you? B: No, I need to talk to Mr. Hopwood, I think. What time will he be out for the meeting? A: In about an hour. Can you call back later? B: Okay, I’ll do that. A: Or can I take a message? B: Actually, would you mind? Could you tell him that Jennifer McAndrews called and that I’m in the office all day if he could call me back. A: Can I take your number, please? B: Yes, it’s 5556872 A: 5556872. Okay, I’ll make sure he gets the message. B: Thanks very much for your help. A: Goodbye.
  • 4. Wrong Numbers A: Hello, press office, can I help you? B: Hello, Can I speak to Paul Richard? A: I’m sorry, you’ve got the wrong number, but he does work here. I’ll try and put you through. In future his direct number is 5558770. B: Did I not dial that? A: No, you rang 5558790. B: Oh, sorry to have troubled you. A: No problem. Hang on a moment and I’ll put you through to Paul’s extension. B: Thanks.
  • 5. Making Appointments A: Mr. Hibberd’s office. B: Can I speak to Brian Hibberd, please? A: I’m afraid he’s in a meeting until lunch time. Can I take a message? B: Well, I’d like to arrange an appointment to see him, please. It’s Peter Jefferson here. A: Could you hold on for a minute, Mr. Jefferson? I’ll just look in the diary. So when’s convenient for you? B: Some time next week if possible. I gather he’s away the following week. A: yes, that’s right. He’s on holiday for a fortnight. B: Well, I need to see him before he goes away. So, would next Wednesday be okay? A: Wednesday. Let me see. He’s out of the office all morning. But he’s free in the afternoon, after about three. B: Three o’clock is difficult. But I could make it after four. A: So shall we say 4.15 next Wednesday, in Mr. Hibberd’s office? B: Yes, that sounds fine. Thanks very much. A: Okay, then, bye.
  • 6. Booking Flight or Hotel A: Hello, Dolores speaking. B: Ah yes, hello. I’d like to enquire about flights to Hongkong from Kennedy Airport in New York, please. I’m off to a conference at the end of the month, Thursday 22 until Tuesday 27. Could you tell me about the flight ability and prices? A: Certainly. Do you want to go economy, business or first class? B: Well, I’d like to go first class, but unfortunately I’ll have to go economy, company rules, you see. A: Yes, sure I understand. How many of you will be travelling? B: Ah, it’s just me. A: Okay, so that’s one seat…economy…New York, Kennedy to Hongkong airport. B: And how much will that be? A: Let me see.. To qualify for the discount rate you need to stay over a Saturday, which you are doing…Yes, that will be $830. B: Right, and does that include airport tax?
  • 7. A: No, tax is another $70 on top of that. B: Okay. Can I book that then? A: Certainly. Can I help you with anything else? B: Yes, I’d like to book a hotel room, too for the full five nights. Could you check if the Regency Hotel has any rooms free? A: Yes, they do. B: And is there a discount rate for the conference delegates? A: Yes, there is. I think it’s ten percent but I can check that for you. B: Okay, do you mind if I book it provisionally for now and I’ll call you back later to confirm? I just need to check one or two details. A: That’s fine, Sir. Can I help you with anything else? B: No, that’s all for now. As I said, I’ll call you back.