Introduction to Business English - Day 11
•Download as PPT, PDF•
0 likes•358 views
Hennessy, a cognac company, wanted to promote their product without traditional advertising. They hired attractive young employees to go to bars, order cocktails containing Hennessy cognac. If bartenders did not know how to make the drink, the employee would teach them. The employee would then buy additional drinks for other patrons, hoping they would purchase more Hennessy products. The employees were paid $50 for their work and drinks they purchased were reimbursed. The strategy raises ethical questions about using physical attractiveness to promote products.
Report
Share
Report
Share
![[object Object],[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
Recommended
Keys to success in business partnership
Three key elements are needed for a successful business partnership: mutual trust built on honesty and consistency, good communication skills through open and constant communication to minimize misunderstandings, and complementary skills where partners have different strengths that complement each other rather than duplicate skills to bring out creativity and reduce costs.
Negotiating: A Practcal Approach
This document provides tips and strategies for effective negotiation. It discusses preparing for negotiation by understanding your goals, alternatives, and the other party's position. During negotiation, it emphasizes listening, building rapport, understanding different perspectives, and focusing on interests rather than positions. The document also recommends reframing issues, exploring multiple options, maintaining credibility and relationships, and getting confirmation of agreed terms in writing. The overall message is that negotiation requires both technical skills and strong interpersonal skills like empathy, communication and finding mutually beneficial outcomes.
Leadership Misc
Conflict occurs when there are incompatible needs or differing opinions between parties. There are two main approaches to dealing with conflict: conflict management, which tries to manage the conflict without ensuring all parties use the same process, and conflict resolution, which aims to create a solution satisfying all involved. Groups can either fear and avoid conflict, resulting in decreased productivity, or embrace debate and discussion, allowing them to solve problems and access diverse perspectives quickly. The document then discusses types of conflict and assessing conflict handling modes before providing an overview of coaching and effective communication.
Training Series Live!: Navigating Conflict in Property Management
Let’s face it. People don’t always see eye to eye. At one point or another, there will probably be some type of conflict at your property – whether it’s among your residents or your staff. So, what’s a multifamily professional to do?
In this edition of Training Series Live!, Brandon Mathis, Director of Sales & Marketing and Conflict Resolution Specialist at Phillips Management Group, discussed how six (more common than we care to admit) behaviors sabotage our efforts to resolve a dispute or manage conflict and what we should do differently.
Effective Communications Webinar
The document discusses the importance of communication skills for leadership. It provides tips for being a good listener, such as stopping to think about yourself and listening to understand the other person. The document also discusses barriers to clear communication like fear of judgment and wanting to be understood. Additionally, it provides guidance on showing genuine interest in others, avoiding unconscious judgements, speaking with clarity and creating trust through communication.
Resolving conflict
The 7 steps to conflict resolution document outlines a process for resolving conflicts through open communication and understanding different perspectives. The 7 steps are: 1) develop a resolution attitude, 2) plan your approach, 3) arrange a time and place to talk, 4) share your stories to gain understanding, 5) listen actively and with empathy, 6) generate solutions, and 7) test for satisfaction. Key principles are taking shared responsibility, recognizing differences, preserving dignity, listening to understand rather than debate, generating solutions, and following up to ensure resolution.
Conflict management and negotiation revised
This document discusses conflict management and negotiation in the workplace. It defines conflict as a serious disagreement that can become protracted. It describes different types of conflict management styles such as forcing, avoiding, accommodating, compromising, and collaborating. Tips are provided for resolving conflicts, including choosing a good time and place to discuss issues, listening carefully, and finding mutually agreeable solutions. The document also covers negotiation strategies, defining harassment, resolving conflicts with or without a union, and agreeing to disagree respectfully with colleagues.
Conflict Management & Negotiation Skills
Conflict is a part of life, but it doesn't have to be negative. Harness the right tools and attitude to make conflict work positively for you!
Recommended
Keys to success in business partnership
Three key elements are needed for a successful business partnership: mutual trust built on honesty and consistency, good communication skills through open and constant communication to minimize misunderstandings, and complementary skills where partners have different strengths that complement each other rather than duplicate skills to bring out creativity and reduce costs.
Negotiating: A Practcal Approach
This document provides tips and strategies for effective negotiation. It discusses preparing for negotiation by understanding your goals, alternatives, and the other party's position. During negotiation, it emphasizes listening, building rapport, understanding different perspectives, and focusing on interests rather than positions. The document also recommends reframing issues, exploring multiple options, maintaining credibility and relationships, and getting confirmation of agreed terms in writing. The overall message is that negotiation requires both technical skills and strong interpersonal skills like empathy, communication and finding mutually beneficial outcomes.
Leadership Misc
Conflict occurs when there are incompatible needs or differing opinions between parties. There are two main approaches to dealing with conflict: conflict management, which tries to manage the conflict without ensuring all parties use the same process, and conflict resolution, which aims to create a solution satisfying all involved. Groups can either fear and avoid conflict, resulting in decreased productivity, or embrace debate and discussion, allowing them to solve problems and access diverse perspectives quickly. The document then discusses types of conflict and assessing conflict handling modes before providing an overview of coaching and effective communication.
Training Series Live!: Navigating Conflict in Property Management
Let’s face it. People don’t always see eye to eye. At one point or another, there will probably be some type of conflict at your property – whether it’s among your residents or your staff. So, what’s a multifamily professional to do?
In this edition of Training Series Live!, Brandon Mathis, Director of Sales & Marketing and Conflict Resolution Specialist at Phillips Management Group, discussed how six (more common than we care to admit) behaviors sabotage our efforts to resolve a dispute or manage conflict and what we should do differently.
Effective Communications Webinar
The document discusses the importance of communication skills for leadership. It provides tips for being a good listener, such as stopping to think about yourself and listening to understand the other person. The document also discusses barriers to clear communication like fear of judgment and wanting to be understood. Additionally, it provides guidance on showing genuine interest in others, avoiding unconscious judgements, speaking with clarity and creating trust through communication.
Resolving conflict
The 7 steps to conflict resolution document outlines a process for resolving conflicts through open communication and understanding different perspectives. The 7 steps are: 1) develop a resolution attitude, 2) plan your approach, 3) arrange a time and place to talk, 4) share your stories to gain understanding, 5) listen actively and with empathy, 6) generate solutions, and 7) test for satisfaction. Key principles are taking shared responsibility, recognizing differences, preserving dignity, listening to understand rather than debate, generating solutions, and following up to ensure resolution.
Conflict management and negotiation revised
This document discusses conflict management and negotiation in the workplace. It defines conflict as a serious disagreement that can become protracted. It describes different types of conflict management styles such as forcing, avoiding, accommodating, compromising, and collaborating. Tips are provided for resolving conflicts, including choosing a good time and place to discuss issues, listening carefully, and finding mutually agreeable solutions. The document also covers negotiation strategies, defining harassment, resolving conflicts with or without a union, and agreeing to disagree respectfully with colleagues.
Conflict Management & Negotiation Skills
Conflict is a part of life, but it doesn't have to be negative. Harness the right tools and attitude to make conflict work positively for you!
Your Get-Along Guide - Conflict Resolution
This document discusses four main methods for formally resolving conflicts: negotiation, mediation, arbitration, and litigation. [Negotiation involves informal discussions between parties to reach an agreement. Mediation uses a neutral third party to help parties find common ground to compromise. Arbitration has an arbitrator make a private decision after parties present arguments. Litigation resolves disputes through formal legal proceedings in court.] The document provides overviews of each method and their advantages and disadvantages to help readers determine the best approach for their conflict resolution needs. It also offers guidance on considering legal representation and limited scope options.
Negotiations: Separate the People from the Problem
This document discusses how to separate people from problems in negotiations. It emphasizes that negotiators are human beings prone to emotions, biases, and differing perspectives. To have successful negotiations, one must acknowledge these human aspects and work to understand other parties' perceptions without judgment. Key strategies include listening actively, addressing emotions respectfully, focusing on interests not positions, and reframing the problem as a shared one to solve rather than an interpersonal conflict. The goal is to maintain a cooperative relationship while productively discussing the substantive issues.
Power of influence
The document provides an overview of techniques for influencing others and selling effectively. It discusses the psychology of communication through words, tonality, and physiology. It also outlines 10 filters that can help determine a potential customer's preferences to influence them to buy, such as focusing on pain vs pleasure, the future vs the past, and cost vs convenience. Values, emotion vs logic, and building rapport are emphasized as important for influencing others. Networking strategies are also summarized, focusing on helping others, developing expertise and credibility over time.
Negotiation techniques
This document provides guidance on how to successfully negotiate. It recommends preparing by identifying your goals and alternatives, understanding the other party's perspective, and considering the relationship history and power dynamics. The negotiation should be a careful discussion to find a mutually agreeable compromise. Ideally both sides will find an agreement where they provide what the other wants. Failing that, compensation may be negotiated. Only pursue a win-lose outcome if the relationship does not need to continue afterwards.
Conflict resolution sm
This document provides guidelines for internal conflict resolution. It discusses understanding different reactions to conflict, analyzing conflict situations, and developing resolution strategies that foster teamwork. It includes a conflict reaction profile assessment and covers strategies for reducing conflicts over processes, roles, interpersonal issues, direction, and external factors. The document was created by Dale Carnegie and Associates and provides a template for creating an individual conflict resolution plan.
Conflict It's Not a Dirty Word
Shannon Williams, MCTC - Student Activities Coordinator
Conflict is inevitable, but it doesn’t have to be a negative experience! Learn more about your approach to conflict and how to adapt your style to different situations.
Difficult Conversations (New Slides)
This document provides guidance on having difficult conversations in employment situations. It discusses preparing for conversations regarding probationary periods, disciplinary issues, and performance management. Key points include controlling the situation and your emotions, asking open-ended questions, actively listening, being consistent in applying sanctions, and maintaining ongoing dialogue rather than storing up problems. Thorough preparation is emphasized, such as knowing policies, evidence, and possible outcomes before meetings.
Making Difficult Conversations Easier
This document outlines strategies for having difficult conversations effectively. It discusses how assumptions, fears, roles and personalities can make conversations difficult. It emphasizes active listening skills like maintaining eye contact and acknowledging feelings. Reframing issues and separating people from problems are presented as ways to facilitate understanding. Role playing difficult scenarios is suggested as practice to apply the strategies. The overall message is that difficult conversations require preparation and focus to have positive outcomes.
The Art of Successful Negotiation
Dr. Rick Goodman shares his tips and tricks for businesses and individuals to learn the art of negotiating - successfully. For more information visit www.rickgoodman.com and www.advantagecontinuingeducationseminars.com
7. sales training negotiation 2
This document discusses different social styles - Driver, Expressive, Amiable, and Analytical - based on levels of assertiveness and responsiveness. It defines each social style and provides tips on how to best negotiate with each one. Drivers are task-oriented and want facts, while Expressives value relationships and stories. Amiables seek agreement and low risk, and Analyticals need specifics and logic. The document advises tailoring your negotiation approach based on understanding the other party's social style.
Negotiating | A Practical and Principled Approach
Negotiation is a continuing problem solving process. It’s getting people with both common and conflicting interest to come together to arrange or adjust their future relationship by making a joint decision.
My Personal Negotiation style
Project for the class of Negotiations with professor Frederic Widlak during Bachelor Degree at WSB-NLU
By Aleksey Narko
2011
Getting Past No
This slide deck is based on the concepts in a great book by William Ury called Getting Past No. If these slides pique your interest, I suggest reading the book; it is well worth your time.
Dale carnegie
The document summarizes Dale Carnegie's book "How to Win Friends and Influence People" and the Dale Carnegie courses. It provides background on Carnegie and an overview of the book, which provides advice on dealing with others, gaining influence, becoming successful, and motivating others. It then summarizes the main parts of the book which discuss fundamental techniques for positive reinforcement, ways to become genuinely interested in people by listening and making them feel important, and how to win people over to your way of thinking by avoiding arguments and appealing to their nobler motives.
Effective Negotiation
The document provides a literature review on effective negotiation. It discusses key aspects of negotiation including the negotiation process, styles, strategies, differences between negotiation and bargaining, the impact of culture and gender on negotiation. Specifically, it outlines a four step negotiation process of preparation, information exchange, bargaining, and agreement. It also compares and contrasts different negotiation styles, strategies, and how negotiation may differ across cultures like Western vs Eastern. Gender differences in negotiation approaches and outcomes are also reviewed based on previous research findings.
Conflict
This document discusses conflict management in the workplace. It begins by introducing the topic and noting people's reluctance to get involved in conflicts. It then distinguishes between substantive and personalized conflicts, noting that substantive conflicts can be resolved constructively while personalized conflicts escalate negatively. The document provides four solution strategies: 1) Identify the type of conflict, 2) Move to substantive issues, 3) Prevent personalization, and 4) Use positive language. It also discusses mediation, grievance processes, and tips for personal development. The goal is to provide tools to resolve conflicts productively.
Getting yes
The document discusses alternative dispute resolution and principled negotiation techniques. It describes getting a wise agreement that meets both parties' interests rather than engaging in positional bargaining. It contrasts soft and hard negotiation styles and emphasizes the importance of separating people from the problem, focusing on interests rather than positions, inventing options for mutual gain, and insisting on objective criteria. Key strategies include identifying shared interests, looking for ways to expand options beyond a fixed-pie view, and putting oneself in the other party's shoes.
Resolving conflict
This document provides guidance on resolving conflicts through collaboration. It discusses that conflict is natural and unavoidable, but can become negative if issues are not addressed. The best approach is seeking win-win relationships through open communication and a collaborative process. Key actions for moving from conflict to collaboration include establishing mutual involvement, understanding different perspectives, agreeing on a plan, and maintaining positive relationships thereafter. Overall, the document advocates for resolving conflicts constructively by focusing on interests rather than positions.
Four Rules for Effective Negotiations
The document outlines four rules for effective negotiations: 1) Do background homework to understand the other side's interests and positions; 2) Don't negotiate against yourself by giving in too early before understanding the other side's priorities; 3) If an impasse is reached, find a compromise by trading unrelated issues; 4) Let the other side walk away from the deal if they don't agree to your best offer terms.
Communication skills
This document provides guidance on assertiveness skills for business professionals. It discusses the importance of assertive communication and active listening. Some key aspects of assertiveness covered include being direct, honest and respectful while also respecting others. The document also provides tips for dealing with difficult people, conflict resolution, introductions, public speaking, body language, and giving and receiving feedback. Overall, the document offers advice for communicating effectively and handling interpersonal interactions in a professional business setting.
Mediation Skills for Managers
Would you like to transform conflicts into conversations? Are you looking for new ways to settle disagreements in your workplace? Do you want to your employees to resolve their own conflicts? Mediation allows people to arrive at creative, win-win solutions based on what’s important to them. In this webinar, we’ll explore general mediation concepts and how you can productively apply them in your workplace. Whether you manage people or programs (or both), you’ll have the opportunity to apply a “mediator’s mindset” to the conflicts you currently face and recognize new possibilities for skill development, growth and change.
Decision Making
The document discusses different types of decision making processes. It describes programmed decisions as simple and routine, while non-programmed decisions are new and complicated. It then lists factors to consider in decision making like perception, priority, acceptability, demands, style, resources, and judgment. The document also outlines six steps in the decision making process: construct, compile, collect, compare, consider, and commit. It provides guidelines for good decision making and describes different decision making approaches like autocratic, consultative, democratic, and consensus-based. Consensus is outlined as a process of generating options, identifying pros and cons, agreeing on a solution, and testing for full group support of the decision.
More Related Content
What's hot
Your Get-Along Guide - Conflict Resolution
This document discusses four main methods for formally resolving conflicts: negotiation, mediation, arbitration, and litigation. [Negotiation involves informal discussions between parties to reach an agreement. Mediation uses a neutral third party to help parties find common ground to compromise. Arbitration has an arbitrator make a private decision after parties present arguments. Litigation resolves disputes through formal legal proceedings in court.] The document provides overviews of each method and their advantages and disadvantages to help readers determine the best approach for their conflict resolution needs. It also offers guidance on considering legal representation and limited scope options.
Negotiations: Separate the People from the Problem
This document discusses how to separate people from problems in negotiations. It emphasizes that negotiators are human beings prone to emotions, biases, and differing perspectives. To have successful negotiations, one must acknowledge these human aspects and work to understand other parties' perceptions without judgment. Key strategies include listening actively, addressing emotions respectfully, focusing on interests not positions, and reframing the problem as a shared one to solve rather than an interpersonal conflict. The goal is to maintain a cooperative relationship while productively discussing the substantive issues.
Power of influence
The document provides an overview of techniques for influencing others and selling effectively. It discusses the psychology of communication through words, tonality, and physiology. It also outlines 10 filters that can help determine a potential customer's preferences to influence them to buy, such as focusing on pain vs pleasure, the future vs the past, and cost vs convenience. Values, emotion vs logic, and building rapport are emphasized as important for influencing others. Networking strategies are also summarized, focusing on helping others, developing expertise and credibility over time.
Negotiation techniques
This document provides guidance on how to successfully negotiate. It recommends preparing by identifying your goals and alternatives, understanding the other party's perspective, and considering the relationship history and power dynamics. The negotiation should be a careful discussion to find a mutually agreeable compromise. Ideally both sides will find an agreement where they provide what the other wants. Failing that, compensation may be negotiated. Only pursue a win-lose outcome if the relationship does not need to continue afterwards.
Conflict resolution sm
This document provides guidelines for internal conflict resolution. It discusses understanding different reactions to conflict, analyzing conflict situations, and developing resolution strategies that foster teamwork. It includes a conflict reaction profile assessment and covers strategies for reducing conflicts over processes, roles, interpersonal issues, direction, and external factors. The document was created by Dale Carnegie and Associates and provides a template for creating an individual conflict resolution plan.
Conflict It's Not a Dirty Word
Shannon Williams, MCTC - Student Activities Coordinator
Conflict is inevitable, but it doesn’t have to be a negative experience! Learn more about your approach to conflict and how to adapt your style to different situations.
Difficult Conversations (New Slides)
This document provides guidance on having difficult conversations in employment situations. It discusses preparing for conversations regarding probationary periods, disciplinary issues, and performance management. Key points include controlling the situation and your emotions, asking open-ended questions, actively listening, being consistent in applying sanctions, and maintaining ongoing dialogue rather than storing up problems. Thorough preparation is emphasized, such as knowing policies, evidence, and possible outcomes before meetings.
Making Difficult Conversations Easier
This document outlines strategies for having difficult conversations effectively. It discusses how assumptions, fears, roles and personalities can make conversations difficult. It emphasizes active listening skills like maintaining eye contact and acknowledging feelings. Reframing issues and separating people from problems are presented as ways to facilitate understanding. Role playing difficult scenarios is suggested as practice to apply the strategies. The overall message is that difficult conversations require preparation and focus to have positive outcomes.
The Art of Successful Negotiation
Dr. Rick Goodman shares his tips and tricks for businesses and individuals to learn the art of negotiating - successfully. For more information visit www.rickgoodman.com and www.advantagecontinuingeducationseminars.com
7. sales training negotiation 2
This document discusses different social styles - Driver, Expressive, Amiable, and Analytical - based on levels of assertiveness and responsiveness. It defines each social style and provides tips on how to best negotiate with each one. Drivers are task-oriented and want facts, while Expressives value relationships and stories. Amiables seek agreement and low risk, and Analyticals need specifics and logic. The document advises tailoring your negotiation approach based on understanding the other party's social style.
Negotiating | A Practical and Principled Approach
Negotiation is a continuing problem solving process. It’s getting people with both common and conflicting interest to come together to arrange or adjust their future relationship by making a joint decision.
My Personal Negotiation style
Project for the class of Negotiations with professor Frederic Widlak during Bachelor Degree at WSB-NLU
By Aleksey Narko
2011
Getting Past No
This slide deck is based on the concepts in a great book by William Ury called Getting Past No. If these slides pique your interest, I suggest reading the book; it is well worth your time.
Dale carnegie
The document summarizes Dale Carnegie's book "How to Win Friends and Influence People" and the Dale Carnegie courses. It provides background on Carnegie and an overview of the book, which provides advice on dealing with others, gaining influence, becoming successful, and motivating others. It then summarizes the main parts of the book which discuss fundamental techniques for positive reinforcement, ways to become genuinely interested in people by listening and making them feel important, and how to win people over to your way of thinking by avoiding arguments and appealing to their nobler motives.
Effective Negotiation
The document provides a literature review on effective negotiation. It discusses key aspects of negotiation including the negotiation process, styles, strategies, differences between negotiation and bargaining, the impact of culture and gender on negotiation. Specifically, it outlines a four step negotiation process of preparation, information exchange, bargaining, and agreement. It also compares and contrasts different negotiation styles, strategies, and how negotiation may differ across cultures like Western vs Eastern. Gender differences in negotiation approaches and outcomes are also reviewed based on previous research findings.
Conflict
This document discusses conflict management in the workplace. It begins by introducing the topic and noting people's reluctance to get involved in conflicts. It then distinguishes between substantive and personalized conflicts, noting that substantive conflicts can be resolved constructively while personalized conflicts escalate negatively. The document provides four solution strategies: 1) Identify the type of conflict, 2) Move to substantive issues, 3) Prevent personalization, and 4) Use positive language. It also discusses mediation, grievance processes, and tips for personal development. The goal is to provide tools to resolve conflicts productively.
Getting yes
The document discusses alternative dispute resolution and principled negotiation techniques. It describes getting a wise agreement that meets both parties' interests rather than engaging in positional bargaining. It contrasts soft and hard negotiation styles and emphasizes the importance of separating people from the problem, focusing on interests rather than positions, inventing options for mutual gain, and insisting on objective criteria. Key strategies include identifying shared interests, looking for ways to expand options beyond a fixed-pie view, and putting oneself in the other party's shoes.
Resolving conflict
This document provides guidance on resolving conflicts through collaboration. It discusses that conflict is natural and unavoidable, but can become negative if issues are not addressed. The best approach is seeking win-win relationships through open communication and a collaborative process. Key actions for moving from conflict to collaboration include establishing mutual involvement, understanding different perspectives, agreeing on a plan, and maintaining positive relationships thereafter. Overall, the document advocates for resolving conflicts constructively by focusing on interests rather than positions.
Four Rules for Effective Negotiations
The document outlines four rules for effective negotiations: 1) Do background homework to understand the other side's interests and positions; 2) Don't negotiate against yourself by giving in too early before understanding the other side's priorities; 3) If an impasse is reached, find a compromise by trading unrelated issues; 4) Let the other side walk away from the deal if they don't agree to your best offer terms.
Communication skills
This document provides guidance on assertiveness skills for business professionals. It discusses the importance of assertive communication and active listening. Some key aspects of assertiveness covered include being direct, honest and respectful while also respecting others. The document also provides tips for dealing with difficult people, conflict resolution, introductions, public speaking, body language, and giving and receiving feedback. Overall, the document offers advice for communicating effectively and handling interpersonal interactions in a professional business setting.
What's hot (20)
Negotiations: Separate the People from the Problem
Negotiations: Separate the People from the Problem
Similar to Introduction to Business English - Day 11
Mediation Skills for Managers
Would you like to transform conflicts into conversations? Are you looking for new ways to settle disagreements in your workplace? Do you want to your employees to resolve their own conflicts? Mediation allows people to arrive at creative, win-win solutions based on what’s important to them. In this webinar, we’ll explore general mediation concepts and how you can productively apply them in your workplace. Whether you manage people or programs (or both), you’ll have the opportunity to apply a “mediator’s mindset” to the conflicts you currently face and recognize new possibilities for skill development, growth and change.
Decision Making
The document discusses different types of decision making processes. It describes programmed decisions as simple and routine, while non-programmed decisions are new and complicated. It then lists factors to consider in decision making like perception, priority, acceptability, demands, style, resources, and judgment. The document also outlines six steps in the decision making process: construct, compile, collect, compare, consider, and commit. It provides guidelines for good decision making and describes different decision making approaches like autocratic, consultative, democratic, and consensus-based. Consensus is outlined as a process of generating options, identifying pros and cons, agreeing on a solution, and testing for full group support of the decision.
Lynbrook | Module #4: Meeting Skills
This document provides 10 tips for effectively managing meetings based on a Harvard student's module on meeting skills. The tips include recruiting a strong diverse team, creating a conducive workspace, allowing equal participation, establishing an innovative brainstorming process, ensuring collaboration, balancing work and fun, achieving consensus, sharing responsibility, following up after meetings, and reviewing meetings for continuous improvement. For each tip, the student provides their personal perspective on how to best implement the suggestion based on their experience leading meetings.
negotiationskills.pdf
This document provides an overview of negotiation strategies and best practices. It discusses preparing for negotiation by understanding your interests and those of the other party. During negotiation, the key is to focus on interests rather than positions, listen actively, and be willing to find alternative solutions. Successful negotiations lead to consensus and maintain positive relationships between parties for future discussions. Gender differences in negotiation styles are also addressed. The overall message is that effective negotiation requires preparation, active listening, focusing on interests, finding mutually agreeable solutions, and maintaining good working relationships.
negotiationskills.pdf
This document provides an overview of negotiation strategies and best practices. It discusses preparing for negotiation by understanding your interests and those of the other party. During negotiation, the key is to focus on interests rather than positions, listen actively, and be willing to find alternative solutions. Successful negotiations lead to consensus and maintain positive relationships between parties for future discussions. Gender differences in negotiation styles are also addressed. The overall message is that effective negotiation requires preparation, active listening, focusing on interests, finding mutually agreeable solutions, and maintaining good working relationships.
Negotiation
The document provides an overview of successful negotiating techniques. It begins by defining negotiation and outlining the key elements of successful negotiation, including trust, communication, understanding people's emotions, and assessing bargaining power. It then describes 8 steps to successful negotiating, preparing to negotiate by understanding yourself and others, and focusing on interests rather than positions. The document concludes by discussing strategies for handling difficult negotiations, such as dealing with objections and saying no.
1
This document discusses meaningful meetings and identifies components needed to make meetings productive. It notes that research shows most meetings are unproductive, wasting 31 hours per month per professional. The key components for meaningful meetings are: having a clear purpose defined in advance, an agenda with times allotted for each item, assigning individuals responsible for agenda items, and expected outcomes. Meetings in Japan tend to be more productive - the purpose is defined in advance, participants are prepared, all listen to each other respectfully, and they focus on problem-solving collectively. Defining the purpose and having a structured agenda are important for making meetings worthwhile.
Module 4: Emerging Nonprofit Leaders - Building Social Awareness SKills
This document provides a summary of a training module on social awareness and listening skills. It includes an agenda for a session on building excellent listening skills, with topics on social awareness, asking good questions, listening skills practice, and next steps. Homework involves reading articles on body language, asking questions, and listening skills, as well as practicing these skills before the next class. The session covers identifying emotions, empowering vs. disempowering questions, understanding body language, and reflective listening techniques like paraphrasing.
Eng/Hema yousry
The document discusses best practices for effective facilitation. It provides tips for determining meeting objectives, priorities, and structure. Additionally, it addresses what is expected of a facilitator by defining facilitation as making group interactions easier and providing unique solutions to needs. Effective facilitators are empathetic, results-oriented, able to manage processes flexibly, and enable groups to manage themselves.
Mediation.ppt
This document provides an overview of mediation and discusses what it takes to be a mediator. It begins with definitions of mediation from different countries. It then discusses the benefits of mediation training, such as becoming better at resolving conflicts, negotiating, and preventing disputes. The document outlines several models of mediation, including the stages of mediation and techniques mediators can use. It also discusses different mediation styles like facilitative and evaluative. Finally, it considers psychological factors that can impact negotiations and decision-making. In summary, the document outlines mediation processes and styles, reviews models of mediation, and discusses what skills and qualities are important for mediators.
Chapter 5 (1).pptx
Group decision making involves collecting input from multiple individuals to reach an optimal solution. It has advantages like generating more alternatives and increasing acceptance of solutions, but can be time consuming. Effective problem solving and decision making in teams follows six steps: identifying the problem, searching for alternatives, weighing alternatives, making a choice, implementing it, and evaluating outcomes. Brainstorming is a technique where teams generate spontaneous ideas without criticism to solve problems creatively.
Chapter 5.pptx
Group decision making involves collecting input from multiple individuals to determine the best solution to a problem. It has advantages like generating more alternatives and increasing acceptance of solutions, but can also be time consuming and allow some members to dominate. Effective problem solving follows steps like identifying the issue, brainstorming alternatives, evaluating options, making a choice, implementing it, and evaluating outcomes. Creative thinking and brainstorming techniques can help teams consider more novel solutions.
10 essential negotiating skills for hr managers
HR managers spend much of their time negotiating between stakeholder groups to resolve issues and conflicts. Mastering strong negotiation skills can help HR professionals improve company performance, culture, and outcomes. Effective negotiation relies on making decisions based on facts rather than emotions. The document outlines a systematic, decision-based approach to negotiation that involves clarifying needs, identifying real decision-makers, addressing problems directly, asking open-ended questions, and focusing on information gathering rather than reaching an immediate resolution or compromise.
Neg skillswithtemplate
This document summarizes an agenda for a negotiation and influencing skills training course. The agenda includes introductions, best hopes for the course, ground rules, definitions of negotiation styles, exercises on negotiation techniques like setting objectives and finding win-win solutions, influencing styles, dealing with conflict, and a closing reflection on skills learned.
Conflict management
The document provides guidance on conflict management and resolution. It discusses determining the level and source of conflict, identifying one's conflict style, and resolving interpersonal and group conflicts. Tips are provided for supervisors to reduce workplace conflict by being a good leader, addressing issues promptly, and handling employee grievances and complaints in a fair and supportive manner.
Screaming Employees
Screaming Employees are detrimental to all work places. Learn effective leadership skills to maximize employee and team results at https://compassroseconsulting.com
Managers and leaders need to have effective strategies to deal with employees that fight and to set up the workplace to prevent fighting behavior.
Through effective leadership and management screaming at work can be eliminated.
https://compassroseconsulting.com/coaching-staff-success
4630789.ppt
The document outlines objectives for understanding consultation, negotiation, and joint problem solving. It defines consultation as jointly examining issues to find acceptable solutions while management reserves decision rights. Benefits include improved employee involvement, cooperation, and decision-making. Joint problem solving enables identifying, tackling, and resolving issues through consensus. Negotiation implies agreement is required, with parties having commitment and authority to vary terms. Theories of negotiation include integrative/interest-based bargaining and distributive/position-based bargaining. Stages of negotiation include preparation, opening moves, middle game, and end game. Positive behaviors include questioning, listening, and focusing on interests, while negative behaviors include interrupting and entrenched positions.
Negotiation skills
This presentation brings a detailed account of how one can have great negotiation skills to survive in a corporate.
Manhattan Elite Prep Notice Negotiation Decision Chapter 9 11 end
Manhattan Elite Prep Notice Negotiation Decision Chapter 9 11 endManhattan Elite Prep: GMAT GRE TOEFL SAT LSAT & Admissions Consulting
This document provides guidance on decision making. It discusses collecting key information by asking questions to identify information gaps, timing of inquiries, and methods of asking questions. It also recommends meeting with others to brainstorm options, being creative in evaluating multiple options, not procrastinating, and avoiding self-doubt. Monitoring outcomes and learning from decisions is also advised. Leadership methods like autocratic, collective, democratic, and consensus-based approaches are outlined. Steps for making ethical decisions and being culturally sensitive are presented.Similar to Introduction to Business English - Day 11 (20)
Module 4: Emerging Nonprofit Leaders - Building Social Awareness SKills
Module 4: Emerging Nonprofit Leaders - Building Social Awareness SKills
3007_ADR_YEAR_IV.pdf for alternative dispute resolution
3007_ADR_YEAR_IV.pdf for alternative dispute resolution
Manhattan Elite Prep Notice Negotiation Decision Chapter 9 11 end
Manhattan Elite Prep Notice Negotiation Decision Chapter 9 11 end
More from Luke Stapley
A General Look at verbs
This is a general look at what are the different types of verbs that English learners will learn in a simple easy to understand presentation.
Introduction to Business English - Day 16
Stole the slides from another source and modified it for this class. I will delete if owner asks.
Day 17 is final exam.
Introduction to Business English - Day 15
The document discusses the hierarchy and roles within companies. It begins by describing an employee who received an expensive gift from a supplier bidding for a contract and consulted his manager on whether he should accept it. It then provides descriptions of common roles in a company structure, including board of directors, CEO, COO, CFO, and various vice presidents. It notes that different companies may have different structures and additional specialized officer roles.
Introduction to Business English - Day 14
The document provides guidance on writing resumes and CVs for both Chinese and Western styles. It discusses appropriate content including personal information, objective statements, education history, work experience, skills, and references. For resumes, it recommends focusing on key responsibilities and accomplishments using action verbs. CVs contain more comprehensive histories and personal details. Proper formatting, such as font size and avoiding clutter, is also advised. The overall message is that resumes and CVs are used to impress employers and secure interviews, so candidates should highlight strengths and qualifications tailored for specific roles.
Introduction to Business English - Day 13
The document provides information on business English and negotiations, including examples of proper negotiation techniques and behaviors. It discusses identifying the aims of negotiation, listening skills, building rapport, making statements, handling disagreements, and resolving conflicts. Multiple choice questions are presented about negotiation strategies, and feedback is provided on the reader's approach based on their selected answers. Guidelines are offered for conducting, continuing, and ending negotiations successfully.
Introduction to Business English - Day 12
This document provides an introduction to business negotiations. It discusses that negotiations are used to reach understandings, resolve issues, make compromises, discuss goals and issues. Negotiations are used in government, business, legal matters and personal relationships. There are different types of negotiations including win-win where both sides benefit, distributive where one side benefits more, and positional where one side wins and one loses. Preparing for negotiations includes understanding objectives, requirements, strengths, figures and an opening statement. The document provides guidance on listening, note taking, understanding other perspectives, and making decisions to accept, reject or continue negotiating an agreement.
Introduction to Business English - Day 10
Steve has worked at the company for 25 years and is angry that a new salesman, Mike, got a large sale that Steve had been pursuing. When Mike goes to lunch, Steve answers his phone and tells the caller to put Steve's name on the sale instead of Mike's, saying he deserves it due to his seniority. The document then provides guidance on how to effectively plan and conduct business meetings.
Introduction to Business English - Day 8
The document provides tips for effective public speaking. It discusses the importance of having a clear strategy or plan for a presentation. Some key techniques mentioned include introducing lists with phrases like "there are three things," providing links between different parts of the presentation using phrases like "now let's turn to," sequencing information logically using words like "first" and "then," carefully repeating key points, and being mindful of audience attention spans and information overload. The document also notes the importance of things like transitions, linking words, keeping main ideas prominent, audience engagement, avoiding problems, and ending on a positive note when possible.
Introduction to Business English - Day 7
The company is an apparel business that had $80 million in sales last year and projected $150 million for this year. Operations are in the US while most competitors manufacture overseas. To meet high summer demand, the company hired 1,000 additional sewers, bringing the total to 3,000. Now in the slower winter season, the company has 1,000 extra sewers that are no longer needed. The ethical question is what to do with the 1,000 extra sewers during the slow winter months.
Introduction to Business English - Day 6
The document provides guidance on business ethics and giving presentations. It discusses a scenario where a bank executive, Mr. Randal, acts as a potential customer to gather competitive information from rival banks. While successful, some may argue this behavior is unethical. The document then provides tips for developing objectives, organizing information, structuring a presentation, practicing, and checking audiovisual equipment and the presentation room.
Introduction to Business English - Day 5
The document provides guidance on conducting business phone calls across cultures. It discusses differences in communication styles between cultures, such as some being more direct while others more indirect. The British, for example, tend toward indirectness and politeness. Effective phone communication involves being aware of cultural norms, speaking slowly and clearly, confirming understanding, and engaging in polite small talk at the beginning and end of calls according to some cultural conventions. Structure, etiquette, and phrases for scheduling, changing, and ending calls are also outlined.
Introduction to Business English - Day 4
Samuel approves leases for a real estate company. Elaine, a previous tenant who needs new office space, approaches Samuel. While Samuel would like to rent to Elaine due to her excellent credit history and references, rental rates have increased and Elaine wants a lower rent. Samuel must decide whether to give Elaine a discount on the new lease.
Introduction to Business English - Day 3
The article discusses the challenges of applying universal management theories across cultures. While modern management philosophies emphasize concepts like total quality management and just-in-time delivery, these approaches have failed in some contexts due to cultural differences. For example, pay-for-performance programs have not worked in Africa due to unspoken rules around rewards, and management by objectives has generally failed in Southern Europe as managers did not want to conform to predetermined guidelines. The concept of human resource management is also difficult to grasp in some cultures. Effective international managers must consider influences from their own culture, the local culture, and their organization's culture, as key concepts are experienced differently in every culture.
Introduction to Business English - Day 2
The document discusses cultural differences in eye contact and body language. It notes that in the US, avoiding eye contact can suggest someone is untrustworthy, while in Japanese culture children are taught to look at their teacher's tie or Adam's apple as a sign of respect. Some African and Latin American cultures consider prolonged eye contact from a lower status person disrespectful. The English are taught to blink to show understanding of a speaker. The document also discusses how a widening of eyes can have different meanings depending on culture, like seeming astonished to an American but expressing polite anger to a Chinese person. It provides tips for small talk, noting subjects to avoid like religion, sex or income depending on cultural norms.
Introduction to Business English - Day 1
This document provides an introduction and overview for a business English course. It outlines the instructor's contact information and qualifications. It discusses what business English entails, including skills like meetings, negotiations, and email correspondence. It differentiates between everyday social language skills and more advanced cognitive language skills required for business. The document outlines course assignments, participation expectations, and topics that will be covered like abstract thinking, commands, and workplace vocabulary. It solicits feedback from students on what they most want to learn and concludes by identifying the primary textbook.
More from Luke Stapley (15)
Recently uploaded
The History of Stoke Newington Street Names
Presented at the Stoke Newington Literary Festival on 9th June 2024
www.StokeNewingtonHistory.com
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
বাংলাদেশের অর্থনৈতিক সমীক্ষা ২০২৪ [Bangladesh Economic Review 2024 Bangla.pdf] কম্পিউটার , ট্যাব ও স্মার্ট ফোন ভার্সন সহ সম্পূর্ণ বাংলা ই-বুক বা pdf বই " সুচিপত্র ...বুকমার্ক মেনু 🔖 ও হাইপার লিংক মেনু 📝👆 যুক্ত ..
আমাদের সবার জন্য খুব খুব গুরুত্বপূর্ণ একটি বই ..বিসিএস, ব্যাংক, ইউনিভার্সিটি ভর্তি ও যে কোন প্রতিযোগিতা মূলক পরীক্ষার জন্য এর খুব ইম্পরট্যান্ট একটি বিষয় ...তাছাড়া বাংলাদেশের সাম্প্রতিক যে কোন ডাটা বা তথ্য এই বইতে পাবেন ...
তাই একজন নাগরিক হিসাবে এই তথ্য গুলো আপনার জানা প্রয়োজন ...।
বিসিএস ও ব্যাংক এর লিখিত পরীক্ষা ...+এছাড়া মাধ্যমিক ও উচ্চমাধ্যমিকের স্টুডেন্টদের জন্য অনেক কাজে আসবে ...
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptxMohd Adib Abd Muin, Senior Lecturer at Universiti Utara Malaysia
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
clinical examination of hip joint (1).pdf
described clinical examination all orthopeadic conditions .
ANATOMY AND BIOMECHANICS OF HIP JOINT.pdf
it describes the bony anatomy including the femoral head , acetabulum, labrum . also discusses the capsule , ligaments . muscle that act on the hip joint and the range of motion are outlined. factors affecting hip joint stability and weight transmission through the joint are summarized.
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Aberdeen
How to Add Chatter in the odoo 17 ERP Module
In Odoo, the chatter is like a chat tool that helps you work together on records. You can leave notes and track things, making it easier to talk with your team and partners. Inside chatter, all communication history, activity, and changes will be displayed.
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
This Dissertation explores the particular circumstances of Mirzapur, a region located in the
core of India. Mirzapur, with its varied terrains and abundant biodiversity, offers an optimal
environment for investigating the changes in vegetation cover dynamics. Our study utilizes
advanced technologies such as GIS (Geographic Information Systems) and Remote sensing to
analyze the transformations that have taken place over the course of a decade.
The complex relationship between human activities and the environment has been the focus
of extensive research and worry. As the global community grapples with swift urbanization,
population expansion, and economic progress, the effects on natural ecosystems are becoming
more evident. A crucial element of this impact is the alteration of vegetation cover, which plays a
significant role in maintaining the ecological equilibrium of our planet.Land serves as the foundation for all human activities and provides the necessary materials for
these activities. As the most crucial natural resource, its utilization by humans results in different
'Land uses,' which are determined by both human activities and the physical characteristics of the
land.
The utilization of land is impacted by human needs and environmental factors. In countries
like India, rapid population growth and the emphasis on extensive resource exploitation can lead
to significant land degradation, adversely affecting the region's land cover.
Therefore, human intervention has significantly influenced land use patterns over many
centuries, evolving its structure over time and space. In the present era, these changes have
accelerated due to factors such as agriculture and urbanization. Information regarding land use and
cover is essential for various planning and management tasks related to the Earth's surface,
providing crucial environmental data for scientific, resource management, policy purposes, and
diverse human activities.
Accurate understanding of land use and cover is imperative for the development planning
of any area. Consequently, a wide range of professionals, including earth system scientists, land
and water managers, and urban planners, are interested in obtaining data on land use and cover
changes, conversion trends, and other related patterns. The spatial dimensions of land use and
cover support policymakers and scientists in making well-informed decisions, as alterations in
these patterns indicate shifts in economic and social conditions. Monitoring such changes with the
help of Advanced technologies like Remote Sensing and Geographic Information Systems is
crucial for coordinated efforts across different administrative levels. Advanced technologies like
Remote Sensing and Geographic Information Systems
9
Changes in vegetation cover refer to variations in the distribution, composition, and overall
structure of plant communities across different temporal and spatial scales. These changes can
occur natural.
PCOS corelations and management through Ayurveda.
This presentation includes basic of PCOS their pathology and treatment and also Ayurveda correlation of PCOS and Ayurvedic line of treatment mentioned in classics.
Hindi varnamala | hindi alphabet PPT.pdf
हिंदी वर्णमाला पीपीटी, hindi alphabet PPT presentation, hindi varnamala PPT, Hindi Varnamala pdf, हिंदी स्वर, हिंदी व्यंजन, sikhiye hindi varnmala, dr. mulla adam ali, hindi language and literature, hindi alphabet with drawing, hindi alphabet pdf, hindi varnamala for childrens, hindi language, hindi varnamala practice for kids, https://www.drmullaadamali.com
How to Fix the Import Error in the Odoo 17
An import error occurs when a program fails to import a module or library, disrupting its execution. In languages like Python, this issue arises when the specified module cannot be found or accessed, hindering the program's functionality. Resolving import errors is crucial for maintaining smooth software operation and uninterrupted development processes.
How to Setup Warehouse & Location in Odoo 17 Inventory
In this slide, we'll explore how to set up warehouses and locations in Odoo 17 Inventory. This will help us manage our stock effectively, track inventory levels, and streamline warehouse operations.
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...National Information Standards Organization (NISO)
This presentation was provided by Steph Pollock of The American Psychological Association’s Journals Program, and Damita Snow, of The American Society of Civil Engineers (ASCE), for the initial session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session One: 'Setting Expectations: a DEIA Primer,' was held June 6, 2024.BBR 2024 Summer Sessions Interview Training
Qualitative research interview training by Professor Katrina Pritchard and Dr Helen Williams
RPMS TEMPLATE FOR SCHOOL YEAR 2023-2024 FOR TEACHER 1 TO TEACHER 3
RPMS Template 2023-2024 by: Irene S. Rueco
Recently uploaded (20)
Digital Artefact 1 - Tiny Home Environmental Design
Digital Artefact 1 - Tiny Home Environmental Design
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
How to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 Inventory
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
RPMS TEMPLATE FOR SCHOOL YEAR 2023-2024 FOR TEACHER 1 TO TEACHER 3
RPMS TEMPLATE FOR SCHOOL YEAR 2023-2024 FOR TEACHER 1 TO TEACHER 3
Introduction to Business English - Day 11
- 1. Day 11