The document provides vocabulary and expressions for making phone calls and conducting phone conversations in English. It includes terms like country code, area code, telephone number, to dial, and expressions like "Just a moment, please" and "Who's speaking?". It also presents two sample phone call role plays between students planning to meet for coffee and a job applicant leaving a message for an unavailable boss.

1. Making a Phone Call

2. Vocabulary
 pay phone
public phone
mobile phone

3. Vocabulary
 cordless handset
 web phone

4. Vocabulary
 text message/text messaging/TM
 messenger/instant messaging
 Internet telephone/Internet telephoning

5. Vocabulary
 country code  886
 area code  03
 telephone number  451 5811
+886 3 4515811

6. Vocabulary
 phone booth
 telephone card, calling card
 telephone bill

7. Vocabulary
 to be busy
 busy signal
 ring tone
 on the phone
du…du….du….du…
ling…ling…ling…

8. Vocabulary
 to make a phone call
 to answer a phone call
 to call back
 to contact
 to dial
 to push / to press
Phone Dial Pad

9. Expressions
 May I speak to …?
 Just a moment, please.
 Hold on, please.
 Who is speaking?
 Who am I talking to?
 Who’s this?
 Yes, speaking.

10. Expressions
 May I leave a message?
 Can I take a message?
 Would you like to leave a message?
 Leave your message after the beep.
 Let me put you through.
 Please tell her to call back.
 You’ve got the wrong number.

11. Skit 1
Jack and Jill (college students) talk
about their day and then Jack tries
to ask Jill out for coffee.

12. Skit 1
 Jack: Hello, is this
Jill?
 Jill: Hi, this is her.
Who is speaking?
 Jack: Hi Jill, this is Jack
from your Chemistry
class. How are you doing?
 Jill: Oh, Hi Jack, I
am doing well.
What's going on?

13. Skit 1
 Jack: The usual. I
was just calling to
see how your day
went.
 Jill: It was a very
busy day for me. I
had to take two
quizzes and then
participate in
volleyball practice
after class.

14. Skit 1
 Jack: Wow, it
sounds like you are
very active. How
do you find time to
do homework?
 Jill: I often have to
stay up very late to
get my studying
done. This term
has been very
stressful, I can't
wait until the
Christmas break!

15. Skit 1
 Jack: Christmas is a
long wait. Why don't
we have a coffee
break right now?
 Jill: Hmmm, sounds
tempting, but I have a
lot to do.
 Jack: Oh really…
taking a break and
caffeine will help you
to concentrate better.
We won't spend more
than 15 minutes
chatting ok?
 Jill: You are right, I
could use a break and
a warm latte. Maybe
you can help me with
my chemistry
homework afterwards.

16. Skit 1
 Jack: Of course I
can, I finished it
yesterday. Great,
I'll see you soon
then. Don't be late!
 Jill: Ok, call me
when you get there.
Bye-bye.

17. Skit 2
Bob calls a business to ask about a
job he has seen in the Newspaper,
but the boss isn’t there.

18. Skit 2
 Secretary: Good
morning Apple
enterprise, Karen
speaking. How may
I help?
 Bob: Hello Karen,
my name is Bob
Smith and I saw an
advertisement
about a job, may I
speak to your boss
please?
 Secretary:
Unfortunately he
isn’t available at the
moment, would you
like to leave a
message?
 BOB: Certainly.

19. Skit 2
 Secretary: What
would you like me
to tell him?
 Bob: Just that I am
very interested in
the job and I have a
lot of experience.
 Secretary: Well in that case, if you
wouldn’t mind sending your CV and
we can look into it.
 Bob: Oh thank you
ever so much, I’m
very grateful.

20. Skit 2:
 Secretary: That’s
not a problem.
Enjoy the rest of
your day,
goodbye sir.
 Bob: Thank you
very much
madam, the
same to you.