This document provides tips for effective business writing. It discusses the importance of knowing your audience and tailoring your message to them. It also emphasizes the need for clear, precise writing and careful proofreading to avoid grammatical errors. While active voice is generally best, the document notes that passive voice can sometimes increase tactfulness, such as when describing mistakes made by others. It recommends using gender-neutral language and matching the formality of one's superiors in workplace documents. The goal, it stresses, is clear communication tailored to the recipient.