The document discusses different parts of an interview process: 1) The introduction where the interviewer identifies themselves, explains the purpose and use of the information, verifies the right person, stresses confidentiality and voluntary participation. 2) The interview where the interviewer asks questions as written, listens for relevant answers, and probes for accuracy, clarity and completeness without suggesting answers. 3) Interview tips where the interviewer shows interest, pauses, repeats questions and replies to help the client.

1. Introduction to Interviewing Techniques Materials Developed by The IRIS Center at the University of Maryland