The eight-discipline (8D) Approach to Problem-Solving is a systematic approach to problem-solving & documenting of results, developed by Ford Motor Co. It is an essential step to process improvement.
The 8D method provides you with an in-depth understanding of analyzing problems to identify the root causes.
This workshop provides you with a working knowledge of 8D effective root cause analysis and tools to address non conformity.
It will strengthen your understanding on;
what is 8D,
why Apply 8D,
when to Apply 8D &
how to Apply 8D at work.
Basic 8D Problem Solving Tools & Methods - Part 2Tony Alvarez
I've taught many workshops on basic problem solving over the years at various companies. This 3 part presentation collects tools and methods that I've found useful and that most people tend to be able to put into practice quickly. Problem solving is ground that has been covered by many people many times in the past and this presentation builds on that work, incorporates my experience and hopefully integrates it in a way that provides some new insights. This is the 2nd of a 3 part presentation.
Global 8D Problem Solving Process Training ModuleFrank-G. Adler
The 8D Problem Solving Process Training Module v8.0 includes:
1. MS PowerPoint Presentation including 206 slides covering the Global 8D Problem Solving Process & Tools, a Case Study, and 7 Workshop Exercises.
2. MS Word Problem Solving Process Case Study
3. MS Excel 8D Problem Solving Process Worksheet Template
4. MS Excel Process Variables Map Template, Process FMEA Template, and Process Control Plan Template
5. MS Word 8D Problem Solving Process Report Template
Basic 8D Problem Solving Tools & Methods - Part 1Tony Alvarez
I've taught many workshops on basic problem solving over the years at various companies. This 3 part presentation collects tools and methods that I've found useful and that most people tend to be able to put into practice quickly. Problem solving is ground that has been covered by many people many times in the past and this presentation builds on that work, incorporates my experience and hopefully integrates it in a way that provides some new insights. This is the 1st of a 3 part presentation.
Basic 8D Problem Solving Tools & Methods - Part 2Tony Alvarez
I've taught many workshops on basic problem solving over the years at various companies. This 3 part presentation collects tools and methods that I've found useful and that most people tend to be able to put into practice quickly. Problem solving is ground that has been covered by many people many times in the past and this presentation builds on that work, incorporates my experience and hopefully integrates it in a way that provides some new insights. This is the 2nd of a 3 part presentation.
Global 8D Problem Solving Process Training ModuleFrank-G. Adler
The 8D Problem Solving Process Training Module v8.0 includes:
1. MS PowerPoint Presentation including 206 slides covering the Global 8D Problem Solving Process & Tools, a Case Study, and 7 Workshop Exercises.
2. MS Word Problem Solving Process Case Study
3. MS Excel 8D Problem Solving Process Worksheet Template
4. MS Excel Process Variables Map Template, Process FMEA Template, and Process Control Plan Template
5. MS Word 8D Problem Solving Process Report Template
Basic 8D Problem Solving Tools & Methods - Part 1Tony Alvarez
I've taught many workshops on basic problem solving over the years at various companies. This 3 part presentation collects tools and methods that I've found useful and that most people tend to be able to put into practice quickly. Problem solving is ground that has been covered by many people many times in the past and this presentation builds on that work, incorporates my experience and hopefully integrates it in a way that provides some new insights. This is the 1st of a 3 part presentation.
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root CauseCraig Thornton
This webinar discusses and investigates how to conduct root cause analysis. Root cause analysis is something that companies really struggle with. There will be plenty of practical advice in the webinar to help with you understand the concepts and the tools.
If you would like to watch the recording of this webinar then copy and paste the below link into your web browser:
http://www.mangolive.com/blog-mango/root-cause-analysis-tools-webinar
8D Training, Eight Disciplines Training : Tonex TrainingBryan Len
8D Training, Eight Disciplines Training
8D Training covers the eight disciplines (8D) model used in advanced problem solving. 8D training covers the approach typically employed by quality engineers to identify, correct, and eliminate recurring problems as part of product and process improvement:
8D approach establishes a permanent corrective action based on statistical analysis of the problem
8D focuses on the origin of the problem by determining its root causes
It is comprised by eight stages, or disciplines
8D is a structured corrective action process; 8D stands for the Eight Disciplines of Problem Solving
Root Cause Analysis(RCA) is an integral part of the 8D process
8D Training Objectives:
Upon completion of the 8D Training Course, the attendees are able to:
Define what 8D is
Demonstrate and apply 8D Problem Solving Process
Illustrate 8D Problem Solving Process by a diagram
Understand Root Cause Analysis and 5 Why’s applied to 8D
Apply 8D Eight Disciplines to problem solving
Become familiar with the 8D steps
Become more proficient at Root Cause Analysis using 5 Why’s
Learn about 8D checklist and best practices
Learn about How 8D aligns with SAE AS13000: Problem Solving Requirements for Suppliers
8D Training Course Outlines:
Learn and work with the 8 disciplines in 8D Training. Upon completion of the 8D Training Course, the attendees will learn about:
Introduction to 8D
D0: prepare and Plan
D1: Use a team
D2: Define and describe the problem
D3: Develop interim containment plan
D4: Determine, identify, and verify root causes
D5: Choose and verify permanent corrections
D6: Implement and validate corrective actions
D7: Take preventive measures
D8: Congratulate your team
Hands-on Activities
Request more information. Visit Tonex website link below and learn more about 8d training eight disciplines training
https://www.tonex.com/training-courses/8d-training-eight-disciplines-training/
Learn about the DMAIC method that is used in Six Sigma. This Overview will walk you through Define, Measure, Analyze, Improve and Control in under 5 minutes. Learn more about the DMAIC method and other six sigma techniques on Lean Strategies International LLC's website: www.leanstrategiesinternational.com
[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations]
The 8D (Eight Disciplines) approach is a systematic problem solving process. Popularized by Ford, the 8D process integrates best practices from various problem-solving methods and is now a standard in the automotive industry. The 8D problem solving process has proven to be highly effective in product and process improvement.
Following the logic of the PDCA cycle, the 8D process enables problem solving teams to identify root causes, develop proper actions to eliminate root causes, and implement permanent corrective action to prevent recurrence. It includes key analytical tools such as Is/Is Not Analysis and Root Cause Analysis using 5 Whys and the Fishbone Diagram.
This highly detailed training presentation will help you to teach employees in your company or organization to better understand team dynamics and solve problems using a disciplined approach.
LEARNING OBJECTIVES
1. Acquire knowledge of key concepts and principles in 8D problem solving.
2. Understand team-based problem solving dynamics and define roles within the 8D problem-solving team.
3. Familiarize yourself with the step-by-step 8D problem-solving process and the use of analytical tools.
4. Gain practical insights for achieving success in 8D problem solving.
CONTENTS
1. Key Concepts and Principles
2. Team-based Approach & Roles
3. 8D Problem Solving Process
4. Analytical Tools in 8D
5. Practical Tips for Success
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root CauseCraig Thornton
This webinar discusses and investigates how to conduct root cause analysis. Root cause analysis is something that companies really struggle with. There will be plenty of practical advice in the webinar to help with you understand the concepts and the tools.
If you would like to watch the recording of this webinar then copy and paste the below link into your web browser:
http://www.mangolive.com/blog-mango/root-cause-analysis-tools-webinar
8D Training, Eight Disciplines Training : Tonex TrainingBryan Len
8D Training, Eight Disciplines Training
8D Training covers the eight disciplines (8D) model used in advanced problem solving. 8D training covers the approach typically employed by quality engineers to identify, correct, and eliminate recurring problems as part of product and process improvement:
8D approach establishes a permanent corrective action based on statistical analysis of the problem
8D focuses on the origin of the problem by determining its root causes
It is comprised by eight stages, or disciplines
8D is a structured corrective action process; 8D stands for the Eight Disciplines of Problem Solving
Root Cause Analysis(RCA) is an integral part of the 8D process
8D Training Objectives:
Upon completion of the 8D Training Course, the attendees are able to:
Define what 8D is
Demonstrate and apply 8D Problem Solving Process
Illustrate 8D Problem Solving Process by a diagram
Understand Root Cause Analysis and 5 Why’s applied to 8D
Apply 8D Eight Disciplines to problem solving
Become familiar with the 8D steps
Become more proficient at Root Cause Analysis using 5 Why’s
Learn about 8D checklist and best practices
Learn about How 8D aligns with SAE AS13000: Problem Solving Requirements for Suppliers
8D Training Course Outlines:
Learn and work with the 8 disciplines in 8D Training. Upon completion of the 8D Training Course, the attendees will learn about:
Introduction to 8D
D0: prepare and Plan
D1: Use a team
D2: Define and describe the problem
D3: Develop interim containment plan
D4: Determine, identify, and verify root causes
D5: Choose and verify permanent corrections
D6: Implement and validate corrective actions
D7: Take preventive measures
D8: Congratulate your team
Hands-on Activities
Request more information. Visit Tonex website link below and learn more about 8d training eight disciplines training
https://www.tonex.com/training-courses/8d-training-eight-disciplines-training/
Learn about the DMAIC method that is used in Six Sigma. This Overview will walk you through Define, Measure, Analyze, Improve and Control in under 5 minutes. Learn more about the DMAIC method and other six sigma techniques on Lean Strategies International LLC's website: www.leanstrategiesinternational.com
[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations]
The 8D (Eight Disciplines) approach is a systematic problem solving process. Popularized by Ford, the 8D process integrates best practices from various problem-solving methods and is now a standard in the automotive industry. The 8D problem solving process has proven to be highly effective in product and process improvement.
Following the logic of the PDCA cycle, the 8D process enables problem solving teams to identify root causes, develop proper actions to eliminate root causes, and implement permanent corrective action to prevent recurrence. It includes key analytical tools such as Is/Is Not Analysis and Root Cause Analysis using 5 Whys and the Fishbone Diagram.
This highly detailed training presentation will help you to teach employees in your company or organization to better understand team dynamics and solve problems using a disciplined approach.
LEARNING OBJECTIVES
1. Acquire knowledge of key concepts and principles in 8D problem solving.
2. Understand team-based problem solving dynamics and define roles within the 8D problem-solving team.
3. Familiarize yourself with the step-by-step 8D problem-solving process and the use of analytical tools.
4. Gain practical insights for achieving success in 8D problem solving.
CONTENTS
1. Key Concepts and Principles
2. Team-based Approach & Roles
3. 8D Problem Solving Process
4. Analytical Tools in 8D
5. Practical Tips for Success
Abstract
The purpose and the objective of the research is to present the problem-solving method used by a successful company while acquiring an invaluable "gift" - a complaint. Service economics is growing in importance, and satisfying customers is a major objective of enterprises. This paper has focused on 8D methodology which is an 8 disciplinary approach. It consists of 8-steps to be followed by a quality improvement team for problem-solving as well as for product and process improvements. Improving the quality of the use of the 8D methodology.
Original article from the Flevy business blog can be found here:
http://flevy.com/blog/the-global-8d-problem-solving-process/
“If I had an hour to save the world I would spend 59 minutes defining the problem and one minute finding solutions .” – Albert Einstein
The 8D (Eight Disciplines) Problem Solving Process is a team oriented and structured problem solving methodology that is mainly used to identify, correct and eliminate recurring problems.
The 8D Problem Solving Process focuses on the origin of the problem by determining root causes and establishes corrective and preventive actions.
The U.S. government first standardized the 8D Problem Solving Process during the Second World War, referring to it as Military Standard 1520. It was later popularized by the Ford Motor Company in the ‘60s and ‘70s.
Today, the 8D Problem Solving Process has become a standard in many industries as problem solving or improvement process, as internal Corrective Action Request (CAR) Process or as Supplier Corrective Action Request (SCAR) Process. The 8D Problem Solving Process can be an integral part of an Operational and Process Excellence initiative.
The benefits of a systematic Problem Solving Process are obvious.
• Create a shared understanding about how to systematically solve problems.
• Strengthen cross-functional teamwork, problem solving and collaboration capabilities.
• Reduce defects, lead times and costs through effective problem solving.
• Identify the underlying root cause(s) by applying effective problem solving tools.
• Develop effective process controls to prevent recurrence of known problems.
• Establish a systematic documentation of the Problem Solving Process.
The 8D Problem Solving Process follows a systematic methodology using eight step or disciplines.
Efficient Partners training list - March 2016.
Efficient Partners supports organizations wishing to initiate a transition towards a more efficient operating mode. We are able to support and are involved in the design, implementation and sustainability of this transformation at both strategic and operational levels.
Product Development Demystified: Launching Faster with Confidence through Hum...Aggregage
Kandice Durden is here to discuss how leading organizations build, validate, and embed customer feedback into their development cycles. It’s time to take the guesswork out of product development by putting your customers at the center of your decisions!
Operational Management Problem Solving Techniques which must be practiced in Industry for any problem solving.
Ahsan Saleem
Assistant Manager
Honda Atlas Cars Pakistan Ltd.
+92-301-4872771
Story of The Soldier Son Portrait who died to save othersTimothy Wooi
This is a great story of the Soldier Son Portrait.
A wealthy man and his son loved to collect rare works of art. They had everything in their collection, from Picasso to Raphael. They would often sit together and admire the great works of art. When the Vietnam conflict broke out, the son went to war. He was very courageous and died in battle while rescuing another soldier.
The father was notified and grieved deeply for his only son. About a month later, just before Christmas, There was a knock at the door.,,,,,,,,,,,......
MV Thailand Leadership Training 2023.pptTimothy Wooi
Servant Leadership Training, preparing Leaders to lead and serve God with a heart anchored on 12 key principles of Servant Leadership starting with the 12th key principles of Calling & Nurturing the Spirit.
Introduction to 21st Century Leadership & Change Management, Features of Innovative, Traits & Styles of Leadership
Servant Leadership Styles-The best way to Lead.
- How to become a Servant Leader
- 10 Principles of Servant Leadership
3. Faith Walk Leadership ‘Heart of a Leader’ (Ken Blanchard) building Relationship, Collaboration and Trust.
SEAIETI Online Educational Administration Practices with TQMTimothy Wooi
THEME:
Turning Great Teachers to Great Administrators with ‘TQM’
Course Content
Session1. Soft TQM
Quality Assurance and managing
Organizational Change
TQM and its Application in
School settings
Session2. Hard TQM
Tools and Techniques for Total
Quality Management
Steps in TQM Implementation
building the Dream School
Advanced Standards for Quality School Systems
Introducing ISO 9001 International Quality Assurance and Lean Six Sigma
Profesionalism in efficient customer serviceTimothy Wooi
Course Objectives:
To be exposed to the importance of Professionalism for excellent customer service in the digital era.
To benchmark excellent professional customer service attitude as the foundation of an excellent customer service strategy making lasting first impression to significantly impact business success.
To understand the definition and the importance of customer service quality, strategies and skills and to apply them in providing an excellent customer service with professionalism.
To understand the Principles of an efficient customer service skills with 21 examples to develop from.
Innovative Leadership in Education for the New Normal Timothy Wooi
Objective
To introduce Educators to the Concepts and Features of Innovative Leadership, preparation and effective practices.
Preparing Educators with Innovative Leadership characteristic and features applicable to practice, making a difference in School Improvement.
Developing successful Principals and Leaders to lead school with Innovative Leadership styles, building Relationship, Collaboration and Trust.
Leadership and the teaching and learning culture in the new normalTimothy Wooi
Session 1
Leadership for non Teaching Personnel to support Education in the Teaching and Learning culture in the New Normal.
Leadership Styles in the New Normal
1. Servant Leadership,
2. Transactional Leadership,
3. Emotional Leadership &
4. Transformational Leadership
Session 2
Introduction to Innovation & Innovation Leadership.
Innovation Leadership & Skills in the New Normal
Leading innovation practice in the New Normal
Introduction
Leadership of non Teaching staff in the School System and the Teaching and Learning culture in the New Normal are crucial and plays an important role to support the Educational Organization.
It explores organizational theories, models of theories, models of leadership & management, and personal & organizational change.
It bridges the theories to practical applications to support the Educational settings.
Communication & Interpersonal Skills at Multi Cultural WorkplaceTimothy Wooi
Course Objective
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
different behavioral styles and learn to modify your behavior to achieve best results
how to stay present 'in the moment', 'listen for intent', and influence your listener positively
how to give and receive constructive feedback as a way to build better relationships
To demonstrate assertive behavior
how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
Course Content
Interpersonal Skills
Introduction (Interaction & Person)
Importance of Interpersonal Skills
Communication in Interpersonal Skills
Tools in Interpersonal Skills
Verbal communication
Non-verbal communication
Listening skills
Negotiation
Problem-solving
Decision-making
Assertiveness
Emotional Quotion (EQ) with Interpersonal Skills
Integrating EQ to Interpersonal Skills to perform better at your workplace.
How can you develop your EQ skills to perform better at your workplace position?
Interpersonal Skills Workshop
Applying EQ to Address Your Workplace Challenges
The Seven Habits of Highly Effective People by Steven CoveyTimothy Wooi
Course Objective
Today more than ever we need to improve life and work
effectiveness. They represent a proven process of personal and interpersonal growth that can have an immediate and lasting impact.
The purpose of The 7 Habits of Highly Effective People ® is to help you lead your life in a truly effective way and thus, your organization to achieve greater productivity, improved communication, strengthened relationships, increased influence, and laser-like focus on critical priorities.
Contents
The 7 Habits
Independence
1- Be proactive
2- Begin with the end in mind
3- First things first
4- Think win-win
5- Seek first to understand, then
to be understood
6- Synergize
Continual improvement
7- Sharpen the Saw; Growth
Digital Workplace Leadership 3 sessionsTimothy Wooi
This is 3 Session course of Digital Leadership At Workplace with topics and sub topics as below.
Session 1
Digital Workplace Leadership
1. Introduction to Leadership in the Digital Age
2. Digital Workplace and its definition
3. Common misconceptions about Digital Workplace platform
4. Why do Organizations need a Digital Workplace
5. Improve employee experience by Digitally Transforming Your Workplace
6. The Future of Work Is the Digital Workplace
7. The 5 Pillars of a Digital Workplace Strategy
Session 2
5 Key Characteristics of Digital Leaders
1. Inspires others
2. Leverages technology
3. Encourages collaboration
4. Drives innovation
5. Manages risk
Session 3
Today's Top 8 Digital Leadership Skills
1. Digital Literacy
2. Digital Vision
3. Advocacy
4. Presence
5. Communication
6. Adaptability
7. Self-Awareness
8. Cultural Awareness
Kaizen in Education
In Education, the purpose of Kaizen should be very clearly stated and aligned with the strategic direction of the Educational Institution. Strategy must be a reflection of ‘customer value’ (value to student) as monitored through simplicity, quality, speed, cost, motivation, and growth measurements.
Introduction to Kaizen
Concept & Origin of Lean & Kaizen from Toyota Production System (TPS) and purpose of Kaizen.
The creation of a Kaizen Culture.
The Five Principles of Kaizen. (The Seven Steps Improvement Process)
4. Kaizen in Education.
5. Purpose of Kaizen & the strategic application in the Educational
Institution.
6. How to introduce Kaizen Principles in Education.
7. Kaizen in Teaching & Learning
Touraride Penang Downing Street to London Downing StreetTimothy Wooi
An Ultimate journey to ride to London started when Mr BK Lim who wanted to full fill his dream of a lifetime ie 'To ride to London Downing Street from Downing Street, Penang on just a small cc Bike. A couple heard of this and was interested to tag along. Mr BK Lim then invited 1 Biker and myself for a planning meeting at Touratech. Later another Biker called 2 more of his close friend to join and tag along with Mr BK Lim too. The group grew from 8 to 9 with a very elderly Biker joining to support Mr BK Lim.
During the ride, three Bikers (the Biker and his 2 close friend) would normally move on together on their own and would only join the team as when necessary.
At New Delhi before leaving AJANTA Hotel, Mr Lim briefed every on his engagement of a local Biker to guide everyone safely out of New Delhi till NH1 highway. Mr Lim asked a firm question of 'Are you all still with the team?', no one replied however after all of us reached the NH1 highway safely. Upon reaching the NH1 Highway,the couple and the 3 Bikers separate from the team riding off on their own ahead of us. The 4 member Team that is with Mr BK Lim as the Capt then continue the ride till Down Street London in full support of One for all and all for One.
Disruptive Pandemic School Leadership Management ShiftTimothy Wooi
COURSE CONTENT
Session 1.
1.Three ways the Covid19 Pandemic could reshape Education
Three trends that could hint future transformations:
i. Education - nudged and pushed to change leading to surprising innovations. The coronavirus pandemic has changed how millions around the globe are educated.
ii. Public-private educational partnerships could grow in importance New solutions for education bringing much needed innovation.
iii. Widening the Digital Divide The digital divide with new shifts in education approaches to widen equality gaps.
Session 2.
3. Transforming teaching-learning process from a teaching culture to a leaning culture i. What is school culture and how does it impact on learning?
Activity 1: Identifying examples of positive school culture
ii Styles of school leadership (Case Study 1: Four school leaders with different styles)
Activity 2: Leadership Styles
Activity 3: The role of leadership in determining school culture
iii Identifying and analyzing the culture in your school
Activity 4: Gathering evidence of the current school culture
Activity 5: Working with the team to identify areas for team improvement
iv. Developing a positive shared culture
Activity 6: Engaging with Stake Holders
Activity 7:Team review of your finding so far
Activity 8: Plan of action
Waste Management & Recycle based on the 3R'sTimothy Wooi
Contents
1. Introduction of Waste Management (WM)
2. Integrated solid waste management (SWM) – Problems and issues
3. Government initiatives and milestones
4. Management strategies
5.Waste minimization in Malaysia
6. Barriers to 3R implementation
7. Tips for effective practice of 3R’s
8. Conclusion
INTERNATIONAL TRAINNG on Innovation in EducationTimothy Wooi
Course Content:
Innovation in Education
Concepts & Impact of Innovation in Education,
Why Innovation in Education
Innovation in various Educational System & Era.
21st Century Shift in Education
Teaching and Learning for 21st Century Skills and Literacy
21st Century Skills (The 7 C’s)
Innovative Teaching Strategies In The Classroom (8 Strategies to Embrace)
Innovative Ideas in School
New Trends in Teaching Innovation - 10 Ways
Helping Students learn New Skills through Innovation
Making Skills as important as Knowledge
Forming Teams – Using Thinking & Creative Tools
Introduction
Implication of IR4.0 to Teaching covers the 4th Industrial Revolution (IR4.0), the Emerging Technologies, the types of Skills required for IR4.0 and…
…The role of the Education Sector in response & preparation to teach Students for future changes in skills and work.
Contents:
1. Industry 4.0, & the Emerging Technologies
2. Students Have Technology-
Driven Expectations
3. Type of Skills needed for IR4.0
4. Education Is Getting Personal
5. IoT Is Taking Over
6. Role of the Education Sector in
response & preparation for IR4.0
‘Service Excellence at Workplace and organizations’ is a management strategy for success towards excellence with total customer satisfaction.
Discover how these organizations achieved workplace excellence and put these strategies and best practices into action within your organization.
My Teacher Shamed me when I could not readTimothy Wooi
Anthony Hamilton, a writer who lives in Hayward, California.
He is the author of several books, including;
The Autobiography of ‘Strong Child and Shattered Lives’.
Industry 4.0 (IR4.0) & Teaching New Trends in Education with HOTS.Timothy Wooi
Objectives
The main objective of the seminar is to understand how Educational sector can respond to and prepare for educating the 4th Industrial Revolution;
using technological strategies of CHANGE in skills & work,
To prepare Students to be competitive & current to fit in the emerging 4th Industrial Revolution Workforce.
CFD Simulation of By-pass Flow in a HRSG module by R&R Consult.pptxR&R Consult
CFD analysis is incredibly effective at solving mysteries and improving the performance of complex systems!
Here's a great example: At a large natural gas-fired power plant, where they use waste heat to generate steam and energy, they were puzzled that their boiler wasn't producing as much steam as expected.
R&R and Tetra Engineering Group Inc. were asked to solve the issue with reduced steam production.
An inspection had shown that a significant amount of hot flue gas was bypassing the boiler tubes, where the heat was supposed to be transferred.
R&R Consult conducted a CFD analysis, which revealed that 6.3% of the flue gas was bypassing the boiler tubes without transferring heat. The analysis also showed that the flue gas was instead being directed along the sides of the boiler and between the modules that were supposed to capture the heat. This was the cause of the reduced performance.
Based on our results, Tetra Engineering installed covering plates to reduce the bypass flow. This improved the boiler's performance and increased electricity production.
It is always satisfying when we can help solve complex challenges like this. Do your systems also need a check-up or optimization? Give us a call!
Work done in cooperation with James Malloy and David Moelling from Tetra Engineering.
More examples of our work https://www.r-r-consult.dk/en/cases-en/
Forklift Classes Overview by Intella PartsIntella Parts
Discover the different forklift classes and their specific applications. Learn how to choose the right forklift for your needs to ensure safety, efficiency, and compliance in your operations.
For more technical information, visit our website https://intellaparts.com
Welcome to WIPAC Monthly the magazine brought to you by the LinkedIn Group Water Industry Process Automation & Control.
In this month's edition, along with this month's industry news to celebrate the 13 years since the group was created we have articles including
A case study of the used of Advanced Process Control at the Wastewater Treatment works at Lleida in Spain
A look back on an article on smart wastewater networks in order to see how the industry has measured up in the interim around the adoption of Digital Transformation in the Water Industry.
Sachpazis:Terzaghi Bearing Capacity Estimation in simple terms with Calculati...Dr.Costas Sachpazis
Terzaghi's soil bearing capacity theory, developed by Karl Terzaghi, is a fundamental principle in geotechnical engineering used to determine the bearing capacity of shallow foundations. This theory provides a method to calculate the ultimate bearing capacity of soil, which is the maximum load per unit area that the soil can support without undergoing shear failure. The Calculation HTML Code included.
NO1 Uk best vashikaran specialist in delhi vashikaran baba near me online vas...Amil Baba Dawood bangali
Contact with Dawood Bhai Just call on +92322-6382012 and we'll help you. We'll solve all your problems within 12 to 24 hours and with 101% guarantee and with astrology systematic. If you want to take any personal or professional advice then also you can call us on +92322-6382012 , ONLINE LOVE PROBLEM & Other all types of Daily Life Problem's.Then CALL or WHATSAPP us on +92322-6382012 and Get all these problems solutions here by Amil Baba DAWOOD BANGALI
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About
Indigenized remote control interface card suitable for MAFI system CCR equipment. Compatible for IDM8000 CCR. Backplane mounted serial and TCP/Ethernet communication module for CCR remote access. IDM 8000 CCR remote control on serial and TCP protocol.
• Remote control: Parallel or serial interface.
• Compatible with MAFI CCR system.
• Compatible with IDM8000 CCR.
• Compatible with Backplane mount serial communication.
• Compatible with commercial and Defence aviation CCR system.
• Remote control system for accessing CCR and allied system over serial or TCP.
• Indigenized local Support/presence in India.
• Easy in configuration using DIP switches.
Technical Specifications
Indigenized remote control interface card suitable for MAFI system CCR equipment. Compatible for IDM8000 CCR. Backplane mounted serial and TCP/Ethernet communication module for CCR remote access. IDM 8000 CCR remote control on serial and TCP protocol.
Key Features
Indigenized remote control interface card suitable for MAFI system CCR equipment. Compatible for IDM8000 CCR. Backplane mounted serial and TCP/Ethernet communication module for CCR remote access. IDM 8000 CCR remote control on serial and TCP protocol.
• Remote control: Parallel or serial interface
• Compatible with MAFI CCR system
• Copatiable with IDM8000 CCR
• Compatible with Backplane mount serial communication.
• Compatible with commercial and Defence aviation CCR system.
• Remote control system for accessing CCR and allied system over serial or TCP.
• Indigenized local Support/presence in India.
Application
• Remote control: Parallel or serial interface.
• Compatible with MAFI CCR system.
• Compatible with IDM8000 CCR.
• Compatible with Backplane mount serial communication.
• Compatible with commercial and Defence aviation CCR system.
• Remote control system for accessing CCR and allied system over serial or TCP.
• Indigenized local Support/presence in India.
• Easy in configuration using DIP switches.
Industrial Training at Shahjalal Fertilizer Company Limited (SFCL)MdTanvirMahtab2
This presentation is about the working procedure of Shahjalal Fertilizer Company Limited (SFCL). A Govt. owned Company of Bangladesh Chemical Industries Corporation under Ministry of Industries.
Student information management system project report ii.pdfKamal Acharya
Our project explains about the student management. This project mainly explains the various actions related to student details. This project shows some ease in adding, editing and deleting the student details. It also provides a less time consuming process for viewing, adding, editing and deleting the marks of the students.
COLLEGE BUS MANAGEMENT SYSTEM PROJECT REPORT.pdfKamal Acharya
The College Bus Management system is completely developed by Visual Basic .NET Version. The application is connect with most secured database language MS SQL Server. The application is develop by using best combination of front-end and back-end languages. The application is totally design like flat user interface. This flat user interface is more attractive user interface in 2017. The application is gives more important to the system functionality. The application is to manage the student’s details, driver’s details, bus details, bus route details, bus fees details and more. The application has only one unit for admin. The admin can manage the entire application. The admin can login into the application by using username and password of the admin. The application is develop for big and small colleges. It is more user friendly for non-computer person. Even they can easily learn how to manage the application within hours. The application is more secure by the admin. The system will give an effective output for the VB.Net and SQL Server given as input to the system. The compiled java program given as input to the system, after scanning the program will generate different reports. The application generates the report for users. The admin can view and download the report of the data. The application deliver the excel format reports. Because, excel formatted reports is very easy to understand the income and expense of the college bus. This application is mainly develop for windows operating system users. In 2017, 73% of people enterprises are using windows operating system. So the application will easily install for all the windows operating system users. The application-developed size is very low. The application consumes very low space in disk. Therefore, the user can allocate very minimum local disk space for this application.
1. 1
8D Approach to Problem-Solving
BAN SENG Plastic Industries & Assembly Sdn Bhd.
Lot 503, Jln TUDM,
Kg.Baru Subang,
Seksyen U6,
40150, Shah Alam,
Selangor Darul Ehsan.
Tel 603-7846 6866
Fax:603-78468166
NorthernVille Consulting Sdn. Bhd.
Trainer : Mr. Timothy Wooi
Date:
26 Mar 2020
8D Approach to Problem-Solving
2. International Educational & Innovation
Leadership Speaker.
Provides Consultation on Lean, leads Kaizen,
TPM, Cellular system & Moonshine set up.
Former Quality Specialist / Engineering Manager
for ACM /Boeing, Malaysia.
A multi skill Innovator with Mechanical
background that adopts Green Living
Rode 18,290km thru 24 Countries over 5 months
from Penang to London on a 125 CC Kapcai.
Timothy Wooi
Add: 20C, Taman Bahagia,
06000, Jitra, Kedah
timothywooi2@gmail.com
Certified HRDF Trainer & Principal Consultant for Lean Management
and a Kaizen Specialist with 30 over years working experience.
TRAINER’S PROFILE
3. 21st Century: Global Competition
The globalization of trade has exposes
local industries to new Competitive
pressures.
Old View: Cost + Profit = Price
New View: Price – Profit = Target Cost
Order Qualifiers in a Global Market:
Superior Quality, Competitively Priced, Quick Delivery
Order Winners in a Global Market:
Products and Services that are valued by the customer.
4. The 8D method provides
you with an in-depth
understanding of
analyzing problems to
identify the root causes.
The eight-discipline (8D) Approach to Problem-
Solving is a systematic approach to problem-solving
& documenting of results, developed by Ford Motor
Co. It is an essential step to process improvement.
8D Approach to Problem-Solving
5. CONTINOUS IMPROVEMENT = KAIZEN
IMPROVEMENT
WITHOUT
ENDING
In Japanese,
KAI
Change
ZEN
Good
KAI ZEN=
Change for
better
The Small, gradual, incremental changes over a long period
that adds up for a major impact on business in the future.
Qualifiers of 21st Century & Skills
6. To use the 8D methodology to describe steps to solve
a problem. To implement necessary Tools using the
8D methodology.
8D Approach to Problem-Solving
To participate in an 8D team
to improve the communication
and documentation of the
problem.
To apply the technique in daily
work problems
Class outlines:
8. It will strengthen your
understanding on;
what is 8D,
why Apply 8D,
when to Apply 8D &
how to Apply 8D at work.
This workshop provides you with a working
knowledge of 8D effective root cause analysis
and tools to address non conformity.
8D Approach to Problem-Solving
Benefits
10. Introduction to 8D
The 8D Process
The 8D Report Format
The 8D Approach
1D: Use team approach
2D: Describe the problem
3D: Implement and verify containment action
4D: Find root cause
5D: Corrective action plan
6D: Preventive action plan
7D: Verify Corrective Action/Preventive Action
8D: Congratulate your team
Corrective & Preventive Action - Guidelines
Contents:
8D Approach to Problem-Solving
11. Introduction
What is Problem Solving?
The 8D Process
Why use a structured
process?
The 8D Report Format
8D format
The 8D Approach
Prepare for the Process
Getting started
Problem selection
Pareto charts
8D Approach to Problem-Solving
D1 Use a Team Approach
Team selection and makeup
Exercise: Form teams, design a check sheet to collect
data and perform initial data collection run
D2 Describe the Problem
The importance of collecting and interpreting data
Problem statements and operational definitions
Flow charts
Exercise: Use an IS/IS NOT worksheet to develop
problem definition
D3 Implement and Verify Containment Activity
Containment strategies -Thinking outside the box
Problems with containment
Exercise: Identify possible containment strategies
Morning
12. D4 Define Root Cause
Root cause analysis methodology
Structured brainstorming techniques
Cause and Effect (Fishbone)
Diagrams
Repeated Whys (5 Whys)
Cause of Occurrence vs. Cause of
Escape
Exercise: Use structured
brainstorming methods, and
a fishbone diagram to identify and
classify possible root causes
8D Approach to Problem-Solving
Exercise: Design a simple experiment to isolate
root cause
Run Charts
Exercise: Construct a run chart
D5 Develop Permanent Corrective Actions
Developing an Action Plan
Error Proofing (Poka Yoke)
Nominal Group Technique
Exercise: Use NGT to reach consensus on
Corrective actions - develop PCAs
Noon
13. Value Stream Mapping (VSM)
Control Charts and Basics Concepts
of SPC
Process Capability
D8 Congratulate Your Team
8D Auditing
Summary and Wrap-up
8D Approach to Problem-Solving
D6 Implement and Verify Corrective Actions
Putting the Action Plan into place
Action Matrix
Force Field Analysis
Histograms
Scatter diagrams
Exercise: use a scatter diagram
D7 Prevent Recurrence
Identifying recurrence issues
Leveraging your success for maximum ROI
Noon
14. What does the word ‘Quality’ means to you ?
Delighting .. 1st meet, then exceed and 3rd make you happy!
8D Approach to Problem-Solving
15. Quality plays a major role in today’s manufacturing
environment.
Understanding Customer
needs and monitoring
process behaviors and
variation to safe guard
Customer from receiving a
defect is key in assuring
Quality.
Superior Quality, reduce Cost
and on-time Delivery (QCD)
8D Approach to Problem-Solving
16. It is also referred to as
“Eight Steps Plan”,
“TOPS” (Team Oriented
Problem-Solving) or
“Post-Mortem”.
8D Problem-Solving is a powerful problem-solving
technique to resolve and eliminate chronic or
problematic issues.
8D Approach to Problem-Solving
Introduction
17. 8D Approach to Problem-Solving
What is Problem Solving?
Problem solving is the act of;
defining a problem,
determining the cause of
the problem,
identifying, prioritizing,
selecting alternatives for
a solution &
implementing a solution.
19. The 8D Process
8D Approach to Problem-Solving
The 8D is a problem solving methodology designed to
find the root cause, devise short-term fix & implement
long-term solution to prevent recurrence.
When your product is
defective or do not satisfy
your customers, an 8D is
an excellent first step to
improving Quality and
Reliability.
21. 8D Approach to Problem-Solving
The 8D Report or 8D corrective action report is a problem-
solving approach for product and process improvement.
8D Methodology is used
to implement structural
long-term solutions to
prevent recurring
problems.
22. 8D Approach to Problem-Solving
The 8D Report was first used in the FORD automotive
industry. During World War II, the 8D Method was used
in Team Oriented Problem Solving (TOPS) in the
United States under Military Standard 1520.
It was later used and
popularized by car
manufacturer Ford.
23. FORD Automotive Industry for Standardization
• Assembly line - Henry Ford 1920s
• Low skilled labor, simplistic jobs, no pride in work
• Interchangeable parts
• Lower quality
• Affordably priced for the average family
• Billions produced – all identical “ You can choose any color
as long as its Black ”
24. The 8D Process
8D Approach to Problem-Solving
Ford Motor Company developed this problem solving
methodology, then known as Team Oriented Problem
Solving (TOPS), in the 1980s.
The early usage of 8D proved
so effective that it was adopted
by Ford as the primary method
of documenting problem solving
efforts, and the company
continues to use 8D today.
25. 8D Approach to Problem-Solving
The 8D Approach has become very popular among
manufacturers because it is effective and reasonably
easy to teach.
Below you’ll find the
benefits of an 8D,
when it is appropriate
to perform and how it
is performed.
26. Why use a structured process?
8D Approach to Problem-Solving
8D methodology offers a consistent, easy-to-learn and
thorough approach to solve any problems, arising at
various stages in production.
You can expect the following
benefits:
Improved team oriented
problem solving skills
Increased familiarity with a
structure for problem solving
27. 8D Approach to Problem-Solving
Creation and expansion of a database of past failures
& lessons learned to prevent problems in the future
Better understanding of how to use basic statistical
tools for problem solving
Improved problem solving effectiveness and efficiency
Understanding of Root Cause Analysis (RCA)
Adoption of Problem solving effort & methods into the
organization processes
28. 8D Approach to Problem-Solving
Improved skills for implementing corrective action
Better ability to identify necessary systemic changes
and subsequent inputs for change
More candid and open communication in problem
solving discussion, increasing effectiveness
An improvement in management’s understanding of
problems and problem resolution and efficiency at
problem solving
29. 8D Approach to Problem-Solving
How to Apply 8D Problem Solving
The 8D process alternates inductive and deductive
problem solving tools to relentlessly move forward toward
a solution. The Quality-One approach
individual core team of three for
inductive activities with data
driven tools.
Subject Matter Expert (SME) group
deductive activities through
brainstorming, data-gathering
and experimentation.
30. The 8D Report Format What is a 8D Report?
8D Approach to Problem-Solving
Today, 8D Report is a formal
‘working and thinking method
report’ for smaller problems.
A structured format is used to
document all the 8 disciplines
known as: Global 8D, Ford
8D or TOPS 8D.
In the 1990s Ford continued to develop the 8D process
from its origin in the automotive industry.
8D FORMAT
31. The 8D Approach
8D Approach to Problem-Solving
1D: Define the Team
2D: Describe the problem
3D: Implement containment action
4D: Define & Verify root cause
5D: Corrective action plan
6D: Preventive action plan
7D: Verify Corrective / Preventive Action
8D: Congratulate your team
Prepare for the Process, Getting started, Problem
selection and Pareto charts
33. 8D Approach to Problem-Solving
The 8D problem solving process is required when:
When to Apply (8D) of Problem Solving
Safety or Regulatory issues has been discovered
Customer complaints are received
Warranty Concerns have indicated greater-than-
expected failure rates
Internal rejects, waste, scrap, poor performance
or test failures are present at unacceptable levels
34. 8D Approach to Problem-Solving
How to Apply 8D Problem Solving
The 8D process alternates inductive and deductive
problem solving tools to relentlessly move towards a
solution. Use…. The Quality-One approach
individual core team of three for
inductive activities with data
driven tools.
Subject Matter Expert (SME) group
deductive activities through
brainstorming, data-gathering
and experimentation.
8D FORMAT
35. 8D Approach to Problem-Solving
Inductive reasoning
-draw a general conclusion (making a conjecture)
from repeated observations of specific examples.
The conjecture may or may not be true.
Deductive reasoning
is characterized by applying general principles to
specific examples.
36. Prepare and Plan for the 8D
8D Approach to Problem-Solving
Before 8D analysis begins, always ask an expert first
for impressions, feedback with the following criteria
applied before forming a team:
Collect information on the symptoms
Use a Symptoms Checklist to ask
the correct questions
Identify the need for an Emergency
Response Action (ERA), to protect
the customer from further
undesired symptoms
8D FORMAT
37. 8D Approach to Problem-Solving
D1 Use a Team Approach Team selection and makeup
Exercise:
Form teams,
design a check sheet to
collect data and
perform initial data
collection run
39. 8D Approach to Problem-Solving
Cross Functional Team
(CFT)
- made up of members
from many disciplines.
Quality-One takes this
principle one step further
by having two levels of
CFT:
D1 Use a Team Approach Team selection and makeup
Core Team
- uses data-driven
approaches (Inductive or
Convergent Techniques)
The Core Team Structure
should involve three
people on the respective
subjects: product, process
and data
40. 8D Approach to Problem-Solving
SME Team
- members who brainstorm,
study and observe (Deductive
or Divergent Techniques)
Additional Subject Matter
Experts are brought in at
various times to assist with
brainstorming, data collection
and analysis
Teams require proper
preparation and setting
the ground rules.
Implement disciplines
like checklists,
forms and techniques
to ensure steady
progress.
Team selection and makeup
41. 8D Approach to Problem-Solving
Sponsor:
The Leader is the person who knows the 8D process
and can lead the team through it (although not always
the most knowledgeable about the problem being
studied)
Team selection and makeup
The Champion or Sponsor
is the one person who can
affect change by agreeing
with the findings and can
provide final approval on
such changes
42. 8D Approach to Problem-Solving
D2 Describe the Problem
The importance of collecting & interpreting data
Problem statements and operational
definitions
Flow charts
Exercise:
Use an IS/IS NOT worksheet to develop problem
definition
43. 8D Approach to Problem-Solving
D2 Describe the Problem
8D method’s focus is to properly describe the
problem,
utilizing the known data &
placing it into specific
categories for future
comparisons.
45. 8D Approach to Problem-Solving
D2 Describe the Problem
The “Is” data supports the facts whereas the “Is Not”
data does not.
As the “Is Not” data is
collected, many
possible reasons for
failure are able to be
eliminated.
8D FORMAT
46. 8D Approach to Problem-Solving
D2 Describe the Problem
This approach utilizes the following tools:
5 Why or Repeated Why
(Inductive tool)
Problem Statement
Affinity Diagram (Deductive tool)
Fishbone/Ishikawa Diagram
(Deductive tool)
Is / Is Not (Inductive tool)
Problem Description
8D FORMAT
47. 8D Approach to Problem-Solving
D2 Describe the Problem
Exercise:
Use an IS/IS NOT worksheet to develop problem
definition
8D FORMAT
48. 8D Approach to Problem-Solving
D3 Implement and Verify Containment Activity
Containment strategies -Thinking outside the box
Problems with containment
Exercise: Identify possible containment strategies
D3: Interim Containment Action
In the interim, before the
permanent corrective action
has been determined, an
action to protect the customer
can be taken.
8D FORMAT
49. 8D Approach to Problem-Solving
The Interim Containment Action (ICA) is temporary and
is typically removed after the Permanent Correct Action
(PCA) is taken.
D3 Implement and Verify Containment Activity
Verification of effectiveness
of the ICA is always
recommended to prevent
any additional customer
dissatisfaction calls
8D FORMAT
51. 8D Approach to Problem-Solving
D4 Define Root Cause
Root cause analysis methodology
Structured brainstorming techniques
Cause and Effect (Fishbone) Diagrams
Repeated Whys (5 Whys)
Cause of Occurrence vs. Cause of Escape
Exercise: Use structured brainstorming methods, and
a fishbone diagram to identify and classify possible root causes.
Exercise: Design a simple experiment to isolate root cause
Run Charts
Exercise: Construct a run chart
52. 8D Approach to Problem-Solving
Cause and Effect (Fishbone) or (Ishikawa) Diagrams
It look like a fish's
skeleton with the
problem at its head
and the causes for the
problem feeding into
the spine.
-helps to track down the reasons for imperfections,
variations, defects, or failures.
53. 8D Approach to Problem-Solving
Cause and Effect (Fishbone) or (Ishikawa) Diagrams
54. 8D Approach to Problem-Solving
D4 Define Root Cause
Root Cause Analysis (RCA) and Escape Point.
Analyze & identify root cause to take permanent
action to eliminate it. The root cause definition
requires that it can be turned
on or off, at will.
Activities include:
Comparative Analysis listing
differences and changes
between “Is” and “Is Not”
8D FORMAT
55. 8D Approach to Problem-Solving
Activities of D4 Root Cause
Development of Root Cause Theories based on
remaining items
Verification of the Root Cause through data
collection Review Process Flow Diagram
for location of the root cause
Determine Escape Point, (closest
point in process where the root
cause could have been found but
was not)
56. 8D Approach to Problem-Solving
Activities of D4 Root Cause
The steps and techniques of RCA within 8D are as follows:
Problem Symptom is quantified &
converted to “Object and Defect”
Problem Symptom is converted
to Problem Statement using
Repeated Whys
Possible and Potential Causes are
collected using deductive tools (i.e.
Fishbone or Affinity Diagram)
57. 8D Approach to Problem-Solving
Cause and Effect (Fishbone) or (Ishikawa) Diagrams
58. 8D Approach to Problem-Solving
Affinity Diagram
A business tool used to organize ideas and data and
grouped them based on their natural relationships
( 7 QC Tools ).
The Affinity process
is often used to group
ideas generated by
Brainstorming.
60. 8D Approach to Problem-Solving
Root Cause theories are developed from remaining
possible causes on deductive tool and coupled with
changes from Is / Is Not
Compare theories with
current data and develop
experiments for Root Cause
Verification
Test and confirm the Root
Causes
61. 8D Approach to Problem-Solving
Activities of D4 Root Cause
Problem Statement is converted into Problem
Description using Is / Is Not
Problem Description reduces the number of
items on the deductive tool (from step 3)
Comparative Analysis between the Is and Is Not
items (note changes and time) the Root Causes
63. 8D Approach to Problem-Solving
Exercise:
Use structured brainstorming methods,
and fishbone diagram to identify and classify
possible root causes
Exercise: Design a simple experiment to isolate
root cause
Run Charts
Exercise: Construct a run chart
64. 8D Approach to Problem-Solving
Run Charts
-line graph of data plotted over time. By collecting and
charting data over time, you can find trends or patterns
in the process.
Exercise: Construct a run chart
Run Charts do not use
control limits thus it is unable
to tell if a process is stable.
However, they can show how
the process is running.
66. 8D Approach to Problem-Solving
Developing an Action Plan
Error Proofing (Poka Yoke)
Nominal Group Technique (NGT)
Exercise: Use NGT to reach consensus on corrective
actions - develop PCAs
D5 Develop Permanent Corrective Actions (PCA)
The PCA is directed toward the root cause and
removes / changes the conditions of the product or
process that was responsible for the problem.
67. 8D Approach to Problem-Solving
The nominal group technique (NGT)
-a group process involving problem identification,
solution generation, and decision making.
Can be used in groups of many
sizes, to make own decision
quickly, taking everyone's
opinions into account.
(as opposed to traditional voting,
where only the largest group is
considered)
69. Poka-Yoke:
A Japanese mistakes avoid (poka-yokeru) method to
eliminate product defects by preventing, correcting, or
drawing attention to human errors as they occur.
Applicable in Lean Companies
and now in all manufacturing to
eliminate defects and prevents or
makes it impossible for human to
make an error.
8D Approach to Problem-Solving
70. 8D Approach to Problem-Solving
Activities in D5 include:
Establish the Acceptance Criteria which include
Mandatory Requirements and Wants
D5 Develop Permanent Corrective Actions (PCA)
Perform a Risk
Assessment / Failure
Mode and Effects
Analysis (FMEA) on the
PCA choices
8D FORMAT
71. 8D Approach to Problem-Solving
Select control-point
improvement for the
Escape Point
Verification of Effectiveness
for both the PCA and the
Escape Point are required
D5 Develop Permanent Corrective Actions (PCA)
Based on risk assessment, make a balanced choice
for PCA
72. 8D Approach to Problem-Solving
Corrective Actions VS Preventive Actions
74. 8D Approach to Problem-Solving
Exercise:
Use NGT to reach consensus on
corrective actions
- develop PCAs
D5 Develop Permanent Corrective Actions (PCA)
75. 8D Approach to Problem-Solving
D6 Implement and Verify Corrective Actions
Putting the Action Plan into place
Action Matrix
Force Field Analysis
Histograms
Scatter diagrams
Exercise: Use a scatter diagram
76. 8D Approach to Problem-Solving
To successfully implement and Validate PCA for a
permanent change,
D6 Implement and Verify Corrective Actions
a project plan should encompass:
communication, steps to complete, measurement of
success and lessons learned.
Activities in D6 include:
Develop Project Plan for Implementation
Communicate the plan to all stakeholders
Validation of improvements using measurement
78. 8D Approach to Problem-Solving
Exercise:
Use a scatter diagram (scatter plot, scatter graph, or
correlation chart) - a tool for analyzing relationships
between two variables for determining how closely the
two variables are related.
One variable is plotted
on the horizontal axis
and the other is plotted
on the vertical axis.
80. 8D Approach to Problem-Solving
Identifying recurrence issues
Leveraging your success for maximum ROI
Value Stream Mapping (VSM)
Control Charts and Basics Concepts of SPC
Process Capability
D7 Prevent Recurrence
81. 8D Approach to Problem-Solving
D7 affords the opportunity to preserve and share the
knowledge, preventing problems on similar products,
processes, locations or families.
D7 Prevent Recurrence
Updating documents and
procedures / work
instructions are expected
at this step to improve
future use.
82. 8D Approach to Problem-Solving
Activities in D7 include:
Review Similar Products and Processes for problem
prevention
Develop / Update Procedures and Work Instructions
for Systems Prevention
Capture Standard Work / Practice and reuse
Assure FMEA updates have been completed
Assure Control Plans have been updated
D7 Prevent Recurrence
84. 8D Approach to Problem-Solving
8D Auditing
Summary and Wrap-up
D8 Congratulate Your Team
D8: Closure and Team Celebration
Teams require feedback to allow for satisfactory
closure.
Recognizing both team and individual efforts and
allowing the team to see the previous and new state
solidifies the value of the 8D process.
85. 8D Approach to Problem-Solving
8D Auditing, Summary and Wrap-up
D8 Congratulate Your Team
D8: Closure and Team Celebration
Teams require feedback to allow for satisfactory
closure.
Recognizing both team and individual efforts and
allowing the team to see the previous and new state
solidifies the value of the 8D process.
86. 8D Approach to Problem-Solving
Activities in D8 include:
Archive the 8D Documents for future reference
Document Lessons Learned on how to make
problem solving better
Before and After Comparison of issue
Celebrate Successful Completion
D8 Congratulate Your Team
90. A happy or satisfied customer often
doesn’t say a thing, or just tell a
few friends, but an unhappy or
dissatisfied customer tells a lot of
people to warn them.
“A happy customer tells a friend; an unhappy
customer tells the world”
The exact words and number of people told vary, but that
became popular in the mid-1980s, when the American
Management Association conducted a business study.
8D Approach to Problem-Solving
91. Customer satisfaction is the driving force for an
organization to improve its performance to both
Customers: external (clients, government regulatory
bodies, the public) and internal (employees, different
departments)
Both external and internal
Customers have needs.
Quality stresses the
importance of satisfying
those needs.
8D Approach to Problem-Solving