This document discusses interpersonal behavior, defining it as how one perceives and understands themselves in relation to others. It examines the characteristics of interpersonal behavior like communication skills and emotional intelligence. Three types of interpersonal behavior are described: aggressive behavior which violates others' rights, assertive behavior which respects others, and non-assertive behavior where one's rights are violated. The Johari Window and transactional analysis models are introduced as ways to understand interpersonal behavior and interactions. Transactional analysis examines ego states and transactions between individuals. Life positions represent basic beliefs about the self and others.

1. INTERPERSONAL
BEHAVIOUR
APPROACH

2. Let’s discuss….
• Definition of Interpersonal Behavior
• Characteristics of Interpersonal Behavior
• Types of Interpersonal Behavior
• Understanding Interpersonal Behavior

3. Definition of
Interpersonal
Behavior

4. • The study of ones’ own perception,
knowledge, attitude and motivation and
how these affect one’s behavior to the
self with others.
• The bond or behavior between two
people depending on the context of their
relationship.

5. Characteristics of
Interpersonal
Behavior

6. Communication
Skills
• Knowledge/
Literacy
• Listening skills
• Verbal skills
• Active listening
skills/feedback
Emotional
Intelligence
• Self awareness
• Emotional
maturity
Social Skills
• Good eye
contact
• Body language
• Empathy/under
standing &
assimilating
ability

7. Types of
Interpersonal
Behavior

8. • Aggressive Behavior
 In it a person stands up for his own rights in
such a way that the rights of other are
violated.
 This behavior humiliates, dominates or put
another person down rather than simply
expressing one’s own emotions of thoughts.
 It is attack on the other person.

9. • Assertive Behavior
 A person stands up for his legitimate rights in
such a way that the rights of others are not
violated.
 Shows respect for other person.
 An honest, direct appropriate expression of
one’s felling, beliefs and opinions.
 Often gets what he wants.

10. • Non-Assertive Behavior
 Behavior in which a person’s own right were
violated by another.
 Relieves himself in the situation by pretending
he would do things differently if it happens
again.

11. Understanding
Interpersonal
Behavior

12. JOHARI WINDOW
 A psychological tool created by Joseph Luft
and Harry Ingham.
 Referred to as a “disclosure/feedback model
of self awareness” and by some people an
“information processing tool”.
 Represents feelings, experiences, views,
attitudes, skills, intentions, motivation etc.
within or about a person in relation to their
group, from four perspectives.

13. JOHARI WINDOW

14. TRANSACTIONAL ANALYSIS
 Is a psychoanalytic theory and method
therapy developed by Eric Berne in 1950s.
 Method of analyzing and understanding
Interpersonal behavior.
 When a person interact, there is social
transaction in which one person responds to
another. The study of these transaction is
called Transaction.

15. TRANSACTIONAL ANALYSIS

16. PARENT EGO STATE
 The parent ego state incorporates the
attitudes and behaviors (the don’ts, should,
and ought) of parental figures.
 In the parent ego state “introjected” parent
figured from the past are evoked in the
present. They are the beliefs, mannerisms an
emotional responses of an actual parent from
the past.
 Outwardly the message are delivered through
prejudice, criticism, and nurturing behavior.

17. PARENT EGO STATE
1. Nurturing Parent- who comforts praises and
aid others.
2. Critical Parent-who finds fault, displays
prejudices, disapproves and prevents others
from feeling good about themselves.

18. ADULT EGO STATE
 The adult ego state is the congruent, aware
person attuned to themselves and their
environment, who responds congruently
without the contamination of parental
prejudice or childhood fantasy.
 People behave in a thinking, rational,
calculating, factual, unemotional manner.
 The adult gathers information, reasons things
out, estimate probabilities and make decision
with cool and calm behavior.

19. CHILD EGO STATE
 The archive of a person’s total life experience
to date, moments of which may be evoked
and re-experience in the present.
 When we are in the child ego state we act like
a child.
 Child ego state appears when we have to deal
with the expressing of spontaneity of feelings,
desires, intentions and hopes, emotions.

20. CHILD EGO STATE
1. Natural Child- when the child is hateful or
loving, impulsive, spontaneous or playful,
self centered.
2. Adapted Child- the complaining part of
personality conforms wishes and demands
of parental figures.
3. Little Professor- when it is thoughtful,
creative or imaginative.

21. TYPES OF TRANSACTIONS

22. COMPLIMENTARY TRANSACTION
 Both persons are operating
either from the same ego
state or from
complementary ego states.
 Responses are predictable
and appropriate.

23. ULTERIOR TRANSACTION
 Transaction is one in which
two ego states operates
simultaneously and one
message disguises the
other.
 They appear to be
complementary and
socially acceptable even
though they are not.

24. CROSSED TRANSACTION
 An inappropriate ego state
is activated, producing an
unexpected response.
 Crossed transactions hurt.
 Persons tend to withdraw
from each other or switch
topics.

25. LIFE POSITION
 Are basic beliefs about self and others, which
are used to justify decisions and behavior.
 Originally described by Eric Berne in an article
entitled “Classification of Positions”
 He delineated four life positions: “I’m OK,
You’re OK” (Good life position), “I’m not OK,
You’re OK” (Depressive Position), “I’m OK,
You’re not OK” (Paranoid Position), and “I’m
not OK, You’re not OK” (Futile Position)

26. LIFE POSITION

27. I’m OK, You’re OK
 It is potentially a mentally healthy position.
 If realistic, People with this position about
themselves and others can solve their
problems constructively.
 Their expectations are likely to be valid.
 They accept the significance of other people.

28. I’m OK, You’re not OK
 it is a position of persons who feel victimized
or persecuted, so victimized and persecute
others.
 They blame others for their miseries.
 Delinquents and criminals often have this
position and taken on paranoid behavior
which in extreme cases may lead to
homicide.

29. I’m not OK, You’re OK
 It is common position of persons who feel
powerless when they compare themselves to
others.
 This position leads them to withdraw, to
experience depression, and in severe cases to
be suicidal.

30. I’m not OK, You’re not OK
 It is the position of those who lose interest in
living, who exhibit schizoid behavior, and who
is extreme cases, commit suicide or homicide.

31. References
• https://www.slideshare.net/palakgupta3133/interperso
nal-behaviour-38872643
• https://theintactone.com/2019/08/26/ob-u2-topic-5-
meaning-of-interpersonal-behaviour-interpersonal-
skills/

32. Thank you
for
Listening!
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