The document discusses interactive voice response (IVR) systems, which allow users to access information stored on computers via telephone. IVR systems use pre-recorded messages and prompts to provide services like banking information, travel booking, and agricultural rates. The author proposes developing multilingual IVR systems to better serve rural Indian communities by providing information in local languages over the telephone. These systems could help address issues of illiteracy and lack of access to technology in rural areas.

1. 1/27/2015 BY - VIKAS SINGH BHADOURIA

2.  If you ever made calls to all those toll free numbers that starts with
1800(India) or 800 (for USA) and so on… ? What you hear ? A very
pleasant voice, “Welcome to …” Then you are prompted to press some
key on your phone, or you are asked to say your reason of the call. It also
gives a list of options and how to choose the options. Or you might get
to hear a background music while the “Lady” at the other end is talking!
 Do you realize, you are not talking to a lady, but to a machine ? Never
thought like that ? Well indeed you talk to a Machine, and you are
actually interacting with a very, intelligent machine with a very pleasant
voice, who never gets angry, upset, only feel sorry when she does not
understand you ( your voice or your key, happens often though) and she
says that she could not understand and let you try again and again.
Wish you had such a woman as your girl friend or wife?
 Now you have realized that intelligent lady is called IVRS – Interactive
Voice Response System. How crude! Such a lovely machine and such a
technical sounding name!
1/27/2015 BY - VIKAS SINGH BHADOURIA

3.  Recent improvements in telecommunication and
information technology have created many services which
benefit communities as well as individuals. One of these
services is Interactive Voice Response System (IVRS), a
voice based service that allows information stored on the
computer to be accessed by users through the telephone
networks.
1/27/2015 BY - VIKAS SINGH BHADOURIA

4.  It is a Telecom Application which stores pre-recorded messages that
supplies information as required or desired by the organization.
 It can also take input from caller/user . IVR has many application and is
used almost in all industries.
 The product like Tele Banking and IVR System for Market Rate Counseling
explores the ways of making a robust and easily deployable information
system for rural population. The aim of this multilingual IVR System is to
provide complete, reliable and high performance software solution for rural
India that can be used in most adverse conditions to fulfill the need of
providing filtered information according to the need of illiterate user in its
own language through normal telephone beyond any terrestrial boundaries
 Interactive Voice Response (IVR) system is widely used now a days. Call
centers, complaint management and booking, travel industries. All use
interactive voice response system. It automates many business processes and
provides useful information over telephone
1/27/2015 BY - VIKAS SINGH BHADOURIA

5.  In India where illiteracy and poverty are two major
problems, this system can be used wherever there is a
need to connect people with IT.
 Railways and other well-known service providers have
already successfully implemented IVR services but
none has addressed the question of basic
understanding of these services by our rural
population ?
1/27/2015 BY - VIKAS SINGH BHADOURIA

6.  Health Sector
 Aids Awareness programme
 Different types of Child Vaccinations available at different ages and
their advantages and problems after vaccination
 Tourist Information System and Travel Industry
 Bus/Train reservation status inquiry
 24 hours Tourist Helpline for all . It can be multilingual
 Weather Forecasting We can provide meteorological information
through Interactive Voice response system (IVRS) in the rural sectors.
The technology is claimed to empower the farmers to have information
along with weather forecast, an advice on agricultural inputs on various
kinds of crops prepared by agricultural experts on their mobile phones.
1/27/2015 BY - VIKAS SINGH BHADOURIA

7.  Insurance Sector & Educational Institutions: This System is
designed to provide policy premium payment reminder, policy status
and exam results and Student information system.
 Booking Services: This Application provides booking facilities for
Railway tickets booking, Gas Booking etc.
 Current Rates for Farmers We can implement a service that can
provide them Rates/Prices for our farmers, which counsel the rate of
various commodities on the telephone in local and other languages. By
implementing these types of services the usage of IT could be enhanced
to the greatest possibilities. The market and competition is bound to
grow as the need of providing information services will grow. We hope to
have a clear and distinguished information service system with the help
of this innovation.
1/27/2015 BY - VIKAS SINGH BHADOURIA

8.  Marketing Society Telephonic Counseling: This system
is designed to provide the rates of various crop
commodities the telephone in multiple languages in
addition to local language.
 Public and opinion polls
 Complaint Booking System.
 Examination result announcement system
1/27/2015 BY - VIKAS SINGH BHADOURIA

9.  Tele-Banking: The prime aim was to develop a software solution for
TeleBanking, especially for Cooperative banks, which can't afford
buying the high-cost IVRS from market. This system will facilitate the
account holders by counseling the
 Current balance of their bank account with the help of telephone.
 Current Interest rates applicable in case of Deposit schemes and different
types of Loans
 What are the various schemes bank provides to different group of people.
 All the above facilities can be accessed with secure PIN/PASSWORD
number.
 This System will reduce, the often seen queues of the account
holders, waiting for knowing the balance of their accounts in the
bank. This system provides the telephonic communication in the
most commonly used languages i.e. Hindi, English and local
languages. In addition to this, the software has a very easy to use
Report Section.
1/27/2015 BY - VIKAS SINGH BHADOURIA

10.  We have addressed this problem and come out with a
solution. This solution provides a convenient approach
to speak dynamic data like numerical digits in the
language that user prefers. This system makes use of
very less infrastructure in order to provide the services
affordable by our rural community.
1/27/2015 BY - VIKAS SINGH BHADOURIA

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