Brijendra Negi has over 11 years of experience developing IVR applications using languages like VXML and Java. He has a Master's Degree in Computer Applications and is proficient in technologies like Genesys, Cisco CVP, and HP OCMP. Some of the projects he has worked on include IVR systems for banks in Canada, the US, Bangladesh, and India. Currently, he works as a consultant developing IVR applications for clients in the utilities and banking industries.

1. PROFESSIONAL SYNOPSIS
• 11 years of experience in IVR Development including seven Years in Call center implementation and development.
• Presently working for Pulse Services Inc (Canada) as Consultant working from India.
• Master’s Degree in Computer application (MCA) from Graphic Era Institute of Technology, Dehradun(India) in 2004.
• Effective communication & interpersonal skills with strong analytical, problem solving & organizational abilities.
IT Key Skills:
Programming Languages: VXML, CCXML, Java, J2EE, Struts, JSP, Servlet, VB, XML, WebService, JMS
ISO 8583. LDAP, Rest Services
Database: MySql, SQL Server, Oracle.
IVR Platform: Genesys Framework, Genesys Voice Platform(GVP), Genesys Composer, Envox,
HP Open Call Media Platform (HP OCMP), VoiceGenie, PEC, Contarra, CISCO
UCCH(Unified Contact center Hosted) , CVP (8.5) , Cisco ICM (7.5).
Text to Speech Tools: Real Speak 4.0.
ASR tools: Nuance OSR 3.0.
Other Knowledge: Signaling Concept, Dialogic API, GSM/
PROFESSIONAL TRAINING & CERTIFICATION
1) Cisco Voice Portal 8.0 Development (CVPD)
2) Genesys Voice Portal 7.6 (GVP)
3) HP OCMP (HP Open call media platform)
4) ITIL Foundation V3 Certified
ACHIEVEMENTS:
1) Q1 Ace Award in Ericsson for outstanding contribution
Projects / Assignment Undertaken:
• American Electric Power (AEP) Outage IVR. Working in IVR application development using Genesys Voice
portal (8.5) , Java, ASR and TTS.
• Bank of Oklahoma Phone banking IVR. Working in IVR application development using Genesys Voice
portal(8.5) , Java
• Fido Postpaid IVR Development. Working in IVR application development using Genesys Voice portal(8.5)
and java
• TD Bank Phone Banking IVR and contact center (Canada). Working in IVR application development using
CVP(9.0) and java
• Du Telecom postpaid IVR and Contact center. Development in both Routing scripts (Cisco ICM) and IVR
application through CVP 8.5 (Cisco unified Call studio 8.5) and Java in UCCH Environment.
• Bharti Outbound Project (Outbound Auto Dialer and Out bound Call Center Implementation, Platform
Genesys framework and GVP).
• BRAC Bank Bangladesh ( Implementation and Development of Banking IVR in GVP)
Brijendra Singh Negi. Mobile No.+91-
8860637849
Mail ID
Brijendra_negi@yahoo.co.in

2. • Phone Banking for Punjab and Sind Bank( Implementation and Development of Banking IVR in GVP).
• Phone Banking for Bahrain Islamic Bank (Bahrain).
• High Mark Medicare for Highmark Medicare Services (USA).
• Interactive Games IVR on mobile phone for Yahoo, Aitel, Roshan Telecom (Afghanistan), Idea, Hutch, India
Times.
• Interactive Voice response server for Indian Railway.
• Both Interactive and non interactive promotional out-dialer (auto dialer).
• Voice portal on mobile.
Current Job Profile :
• Working as full time Consultant for Pulse services Inc (Canada). Responsibilities include design, development,
deployment and support of contact center Application. Contact center Application include routing script (ICM script) ,
IVR application( CVP 9) in Cisco UCCH Environment as well as IVR application in Genesys (8.5) Environment
Current Project:
American Electric Power (AEP) Outage IVR.
Language/Tools: VXML, Java, Web Service,
Platform/Product: Genesys 8.5,ASR and TTS.
Description: This project includes design, development, deployment and support IVR application as per
customer requirement.
Bank of Oklahoma Phone banking IVR (Canada).
Language/Tools: VXML, Java, Web Service,
Platform/Product: Genesys 8.5
Description: This project includes design, development, deployment and support IVR application as per
customer requirement.
Fido Postpaid IVR and contact center (Canada).
Language/Tools: VXML, Java, Web Service, Rest Services
Platform/Product: Genesys 8.5
Description: This project includes design, development, deployment and support IVR application as per
customer requirement.
Previous Experience:
Job Profile
• Design and development of contact center routing script (ICM script) and IVR application ( CVP 8.5) in Cisco UCCH
Environment. Interact with customer to understand his need, worked as team lead and offshore project manager.
Project done:
Du Telecom (UAE) Postpaid IVR and contact center.
Language/Tools: SQL Server 2005 (database), VXML, Java, Web Service, LDAP
Platform/Product: Cisco UCCH .CVP 8.5, ICM 7.5.
Description: Based on customer requirement, we design and develop contact center routing script (ICM script)
and IVR application which include interaction between IVR application and various backend
system like LDAP, EAI, Web service and Database for Billing enquiry, bill payment,
Activation/deactivation of various service ,information about various available packages and
services etc.
1 Worked with Ericsson India Global Services Pvt Ltd as Senior Engineer(Team lead)
(April 2011 to Nov 2013)

3. Job Profile
• Develop IVR application using VXML and Java (JSP,Struts,J2EE,XML,WebService,ISO 8583)
Project Done:
BRAC Bank Tele Banking (Bangladesh).
Environment: Windows 2003 Server, Sun Solaris.
Language/Tools: SQL Server 2005 (database), VXML, Java (JSP, Struts, J2EE, XML, WebService, ISO 8583)
Platform: Genesys Voice Platform, Genesys Framework.
Description: This IVR project includes Implementation of IVR (Implement Banks 33 Services like Balance
enquiry, fund transfer, Utility Bill Payment etc. in IVR) and inbounds Call Center. Reporting part is
done through java and J2EE (Struts).
Bharti Airtel Outbound Process.
Environment: Windows 2003 Server, Sun Solaris.
Language/Tools: SQL Server 2005 (database), VXML, Java, J2EE (Struts).
Platform: Genesys Voice Platform, Genesys Framework.
Description: This IVR project includes Implementation of Call Center and development of Auto dialer
Application. Reporting part is done through java and J2EE (Struts).
PSB Bank Tele Banking Process.
Environment: Windows 2003 Server, Sun Solaris.
Language/Tools: SQL Server 2005 (database), VXML, Java (JSP, Struts, J2EE, XML, WebService, ISO 8583).
Platform: Genesys Voice Platform, Genesys Framework.
Description: This IVR project includes Implementation of IVR and inbound Call Center. Reporting part is done
through java and J2EE (Struts).
Job Profile
• Develop IVR application using VXML and Java (JSP,J2EE)
Project Done:
Phone Banking for Bahrain Islamic Bank (Bahrain).
Environment: Windows XP.
Language/Tools: Derby (database), VXML, Struts, Caster, Web Services, Birt Reporting Tool.
IVR Platform: Envox 7.0(with nuance OSR .3.0, Real speak 4.0 TTS)
Description: This IVR project include various service provided by the bank like balance enquiry, fund transfer,
utility bill payment, last five transaction detail, loan information, change TPIN ,currency conversion etc on phone and
these services can be enable and disable from web console
Job Profile
• Develop IVR application in VXML and JSP and Servlet.
4 Worked with Arctern Consulting Pvt Ltd as Sr. Software Engineer ( May 2007 to Sep 2007)
3 Worked with Unified Technologies Pvt Ltd as Sr. Software Engineer ( Sep 2007 to Dec 2008)
2. Worked with Wipro Infotech as Technical Consultant (Dec 2008 to April 2011)

4. Project Done
High Mark Medicare for Highmark Medicare Services (USA)
Environment: Windows 2000 Server.
Language/Tools: SQL server (database), VXML, JSP.
IVR Platform: Voice Genie (with nuance OSR .3.0, Real speak 4.0 TTS)
Description: This project is divided into two part PART A and PART B.
In Part A the caller population is health care providers (hospital personnel) who are seeking fast, accurate
information on the status of patient eligibility, claims status, payment information, appeal rights, and General
information such as frequently requested phone numbers, addresses, and web sites, hours of operation, and
seminar information.
In Part B The caller population is health care providers (doctor’s offices’ personnel) who are seeking fast, accurate
information on the status of patient eligibility, claims status and denials, deductible status, procedure code pricing,
provider enrollment, provider seminars, commonly requested phone numbers and addresses, and appeal rights.
Job Profile
• To Develop IVR application & provide training to the fresher, Technical support to service delivery team and other
deptt.
Following Projects were done during my tenure.
Project Done
1) Interactive Games IVR, Music Massage Service on mobile for Yahoo, Aitel, Roshan Telecom, Idea, Hutch,
India Times.
Environment: Windows 2000 Professional.
Language/Tools: Mysql (database), VXML, CCXML, JSP, VB6, VC++.
IVR Platform: HP OCMP, PEC, Conterra.
2) Railway Application for Indian Railway
Environment: Windows 2000 Professional.
Language/Tools: VB6, VC++, Mysql (database)
IVR Platform: PEC
Description: It is a voice application for railway employee and their contractors .By this Voice
application they can get the status of their Personal Information like their bill dues, loans, retirement benefits and
EPF. The employee and contractor authenticate through their EPF No and Contractor ID respectively.
3) Interactive/non interactive promotional out dialer (auto dialer) for various Telecom operators.
Environment: Windows 2000 Professional.
Language/Tools: VB6, Mysql (database).
IVR Platform: PEC, Conterra.
Description: Develop various Interactive or non interactive Promotional out dialer (auto dialer) as per
requirement of client
4) Voice portal on mobile for India Times and other Telecom operators.
Environment: Windows 2000 Professional.
Language/Tools: VB6, Mysql (database).
IVR Platform: PEC, Conterra.
Description: In these types of portal, various activities are available on mobile phone on festival
season. The activities are including greeting dedication, games, Information related to festival, recipes and others.
Job Profile:
5. Worked with One97 Communication Pvt Ltd. as Team Leader (July 2004 to May 2007)
6. Worked with Bharti Cellular Limited as trainee (Jan 2004 to June 2004)

5. Six month Training done from Airtel (Telecom operator) during last semester of MCA. Following is the detail of Projects:
1) Developed the internal website of Airtel UP-West Network with the help of ASP, JAVA SCRIPT, HTML and
MSACCESS.
2) Developed the software (Technical Data Management system), which manage the record of various cell sites and
generate the query about them & it was developed using the VB and MSACCESS.
3) Developed the software (Customer support Management system), which has automated the various report used by
customer support department.
PERSONAL DETAILS
• Date of Birth : 5th
Jan 1980.
• Father’s Name : Jaipal Singh Negi
• Marital Status : Married
• Sex : Male
• Passport : L8543242
Place: Noida (India)
Date …………… BRIJENDRA NEGI

6. Six month Training done from Airtel (Telecom operator) during last semester of MCA. Following is the detail of Projects:
1) Developed the internal website of Airtel UP-West Network with the help of ASP, JAVA SCRIPT, HTML and
MSACCESS.
2) Developed the software (Technical Data Management system), which manage the record of various cell sites and
generate the query about them & it was developed using the VB and MSACCESS.
3) Developed the software (Customer support Management system), which has automated the various report used by
customer support department.
PERSONAL DETAILS
• Date of Birth : 5th
Jan 1980.
• Father’s Name : Jaipal Singh Negi
• Marital Status : Married
• Sex : Male
• Passport : L8543242
Place: Noida (India)
Date …………… BRIJENDRA NEGI