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@NICKWECREATE




SWITCHED ON
CULTURE
DESIGNING INNOVATION CULTURES FOR GOOD


NICK JANKEL, WECREATE
IRISS
APRIL 2012
wecreate enlightens,
empowers and enables
change-makers to co-
create a radically better
world.
We do this through purpose-
driven innovation. org design.
masterclasses. intensive training.
high-impact coaching. leadership
development.
WHAT ATTRACTS YOU MOST TO THIS
SESSION?

HOW DOES THIS TOPIC CONNECT WITH
YOUR GOALS & AMBITIONS?
INNOVATION
NOT REALLY ABOUT โ€˜GETTINGโ€™ NEW IDEAS
OR SOLUTIONS
PERMISSION
TO CHALLENGE CONVENTIONAL THINKING
LET GO
OF THE OLD IDEAS
ALLOW
NEW IDEAS ALREADY IN THE TEAM TO FLOW
The Breakthrough Switch


                                                                                                    Breakthrough
                                Problem                                                             Opportunity

                 What is the problem, in human terms?                              What kind of headline ideas could seize this opportunity ?




                             Conventional                                                              Breakthrough
                             Proposition                                                               Proposition
What is the current proposition [programme offer, policy idea, campaign   What proposition [programme offer, policy idea, campaign message, impact
   message, impact model, org process] that leads to this problem?                   model, org process] that emerges from this insight?




                             Assumptions                                                                Breakthrough
                                                                                                        Insights
  What do we have to believe to generate and validate this proposition?             What is a more insightful, future-positive belief?




                                                                                                                             ยฉ wecreate 2012
12




A BILLION PEOPLE DO NOT
  HAVE CLEAN WATER -
 CHOLERA EPIDEMICS KILL
HUNDREDS OF THOUSANDS
Cholera


                                                                                                      Breakthrough
                                  Problem                                                             Opportunity

                  What is the problem, in human terms?                               What kind of headline ideas could seize this opportunity ?



             A billion people do not have clean
               water - cholera epidemics kill                                                       The Folded Sari
                   hundreds of thousands.



                                                                                                         Breakthrough
                                Proposition                                                              Proposition
What is the current proposition [product offer, business model, org process]   What value proposition [product offer, business model, org process]
                        that leads to this problem?                                               emerges from this insight?


              Raise money to buy and deliver                                    Piggy-back on existing equipment and focus
           equipment (drill boreholes, pumps,                                     investment on empowering and enabling
           lifestraws) to provide water. More                                   people (with media tools, comms etc) to use it
              investment needed to maintain                                        in new ways to increase health - virally.
                       technology.

                               Assumptions                                                                Breakthrough
                                                                                                          Insight
    What do we have to believe to generate and validate this proposition?             What is a more insightful, future-positive belief?



     Technology & infrastructure solve problems.                                 Existing equipment can be re-purposed to
              Money solves problems.                                                          solve problems.
               The people need help.                                                  The people need empowerment.
                          .

                                                                                                                               ยฉ wecreate 2012
14
The Breakthrough Switch


                                                                                                            Breakthrough
                                Problem                                                                     Opportunity

                 What is the problem, in human terms?                                      What kind of headline ideas could seize this opportunity ?


                        ORDER                                                                            ORDER


                             Conventional                                                                      Breakthrough
                             Proposition                                                                       Proposition

                       RESEARCH
What is the current proposition [programme offer, policy idea, campaign
   message, impact model, org process] that leads to this problem?
                                                                                                        REFINE
                                                                                  What proposition [programme offer, policy idea, campaign message, impact
                                                                                             model, org process] that emerges from this insight?


                        RIGOUR                                                                          RIGOUR


                             Assumptions                                                                        Breakthrough
                                                                                                                Insights
  What do we have to believe to generate and validate this proposition?                     What is a more insightful, future-positive belief?




                                                                          CHAOS                                                      ยฉ wecreate 2012
The Breakthrough Switch


                                                                                                            Breakthrough
                                Problem                                                                     Opportunity

                 What is the problem, in human terms?                                      What kind of headline ideas could seize this opportunity ?


                        ORDER                                                                            ORDER


                             Conventional                                                                      Breakthrough
                             Proposition                                                                       Proposition
What is the current proposition [programme offer, policy idea, campaign           What proposition [programme offer, policy idea, campaign message, impact

                                                      THE EXTENT OF THE
   message, impact model, org process] that leads to this problem?                           model, org process] that emerges from this insight?



                                                       BREAKTHROUGH
                                                    DEPENDS ON HOW DEEP
                                                    WE ARE WILLING TO GO                                        Breakthrough
                             Assumptions
                                                                                                                Insights
                                                     TO MAKE THE SWITCH
  What do we have to believe to generate and validate this proposition?                     What is a more insightful, future-positive belief?




                                                                          CHAOS                                                      ยฉ wecreate 2012
OUTCOMES
ARE CORRELATED TO CULTURE ABOVE ELSE
DESIGN
A CULTURE TO CREATE BREAKTHROUGH
INNOVATION
WHAT DOES AN INNOVATION CULTURE
LOOK & FEEL LIKE?

WHAT DOES AN INNOVATION BLOCKING
CULTURE LOOK & FEEL LIKE?
TENSION
RISK & RETURN
CREATIVITY & CONTROL
FREEDOM & FUNDING CONSTRAINTS
EXPERTISE & ENTHUSIASM
10
DRIVERS
OF OUR NATURAL INNOVATION CAPACITY
1


OPEN UP
DESIGN FOR CROSS-POLLINATION, CHANCE
ENCOUNTERS & DIVERSITY
โ€œThatโ€™s the real lesson:
Chance favors the
connected mind.โ€

STEVEN JOHNSON
โ€œUltimately, diversity contributes not
just by adding di๏ฌ€erent perspectives
to the group but also by making it
easier for individuals to say what
they really think. [...] Independence
of opinion is both a crucial ingredient
in collectively wise decisions and one
of the hardest things to keep intact.
Because diversity helps preserve that
independence, itโ€™s hard to have a
collectively wise group without it.โ€

JAMES SUROWIECKI
2


SPACE
DESIGN SANCTIONED SPACES & PLACES TO
CHALLENGE ASSUMPTIONS, MAKE
CONNECTIONS & CONVENE
CONVERSATIONS
3


CHALLENGE
INVITE, EMPOWER & EMBRACE MAVERICKS,
INSIDE & OUTSIDE ORG TO QUESTION
EVERYTHING SAFELY & SMARTLY
4


INTENT
MAKE SURE EVERYONE KNOWS EXACTLY
WHY THEY ARE INNOVATING (TACIT &
EXPLICIT)
5


MMMOTIVATE
DESIGN, RECRUIT & EVALUATE FOR
MASTERY, MEANING & MEMBERSHIP
6


THUMB
DESIGN PRINCIPLES (OR HEURISTICS) THAT
GUIDE BREAKTHROUGH THINKING & ACTION
7


PIGGY BACK
MAKE SMALL CHANGES IN EXISTING
MEETINGS, TEMPLATES AND PROCESSES TO
STEER TOWARDS BREAKTHROUGH
THINKING
8


FOCUS
DESIGN CHECK LISTS THAT โ€˜PULL THROUGHโ€™
BREAKTHROUGH THINKING & ACTION
9


LEARN
DESIGN WAYS FOR BREAKTHROUGH
INNOVATION TO BE CAPTURED, SHARED &
AMPLIFIED
10


COMMIT
BREAKTHROUGH INNOVATION IS
BREAKTHROUGH LEADERSHIP (AND VICE
VERSA)
TRUST PEOPLE & OUTCOMES
The pioneering      Find out more
creative leadership about this and our
                     innovation and
  & collaboration       leadership
     coaching            training at
   programme        www.wecreate.cc
CONNECT
NICK@WECREATE.CC

WECREATE.CC: TRAINING, COACHING, ORG DESIGN
NICKJANKEL.COM: LIFE SWITCHED ON

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INNOVATION CULTURE

  • 1. @NICKWECREATE SWITCHED ON CULTURE DESIGNING INNOVATION CULTURES FOR GOOD NICK JANKEL, WECREATE IRISS APRIL 2012
  • 2. wecreate enlightens, empowers and enables change-makers to co- create a radically better world. We do this through purpose- driven innovation. org design. masterclasses. intensive training. high-impact coaching. leadership development.
  • 3.
  • 4.
  • 5. WHAT ATTRACTS YOU MOST TO THIS SESSION? HOW DOES THIS TOPIC CONNECT WITH YOUR GOALS & AMBITIONS?
  • 6. INNOVATION NOT REALLY ABOUT โ€˜GETTINGโ€™ NEW IDEAS OR SOLUTIONS
  • 8. LET GO OF THE OLD IDEAS
  • 9. ALLOW NEW IDEAS ALREADY IN THE TEAM TO FLOW
  • 10.
  • 11. The Breakthrough Switch Breakthrough Problem Opportunity What is the problem, in human terms? What kind of headline ideas could seize this opportunity ? Conventional Breakthrough Proposition Proposition What is the current proposition [programme offer, policy idea, campaign What proposition [programme offer, policy idea, campaign message, impact message, impact model, org process] that leads to this problem? model, org process] that emerges from this insight? Assumptions Breakthrough Insights What do we have to believe to generate and validate this proposition? What is a more insightful, future-positive belief? ยฉ wecreate 2012
  • 12. 12 A BILLION PEOPLE DO NOT HAVE CLEAN WATER - CHOLERA EPIDEMICS KILL HUNDREDS OF THOUSANDS
  • 13. Cholera Breakthrough Problem Opportunity What is the problem, in human terms? What kind of headline ideas could seize this opportunity ? A billion people do not have clean water - cholera epidemics kill The Folded Sari hundreds of thousands. Breakthrough Proposition Proposition What is the current proposition [product offer, business model, org process] What value proposition [product offer, business model, org process] that leads to this problem? emerges from this insight? Raise money to buy and deliver Piggy-back on existing equipment and focus equipment (drill boreholes, pumps, investment on empowering and enabling lifestraws) to provide water. More people (with media tools, comms etc) to use it investment needed to maintain in new ways to increase health - virally. technology. Assumptions Breakthrough Insight What do we have to believe to generate and validate this proposition? What is a more insightful, future-positive belief? Technology & infrastructure solve problems. Existing equipment can be re-purposed to Money solves problems. solve problems. The people need help. The people need empowerment. . ยฉ wecreate 2012
  • 14. 14
  • 15. The Breakthrough Switch Breakthrough Problem Opportunity What is the problem, in human terms? What kind of headline ideas could seize this opportunity ? ORDER ORDER Conventional Breakthrough Proposition Proposition RESEARCH What is the current proposition [programme offer, policy idea, campaign message, impact model, org process] that leads to this problem? REFINE What proposition [programme offer, policy idea, campaign message, impact model, org process] that emerges from this insight? RIGOUR RIGOUR Assumptions Breakthrough Insights What do we have to believe to generate and validate this proposition? What is a more insightful, future-positive belief? CHAOS ยฉ wecreate 2012
  • 16. The Breakthrough Switch Breakthrough Problem Opportunity What is the problem, in human terms? What kind of headline ideas could seize this opportunity ? ORDER ORDER Conventional Breakthrough Proposition Proposition What is the current proposition [programme offer, policy idea, campaign What proposition [programme offer, policy idea, campaign message, impact THE EXTENT OF THE message, impact model, org process] that leads to this problem? model, org process] that emerges from this insight? BREAKTHROUGH DEPENDS ON HOW DEEP WE ARE WILLING TO GO Breakthrough Assumptions Insights TO MAKE THE SWITCH What do we have to believe to generate and validate this proposition? What is a more insightful, future-positive belief? CHAOS ยฉ wecreate 2012
  • 17. OUTCOMES ARE CORRELATED TO CULTURE ABOVE ELSE
  • 18. DESIGN A CULTURE TO CREATE BREAKTHROUGH INNOVATION
  • 19. WHAT DOES AN INNOVATION CULTURE LOOK & FEEL LIKE? WHAT DOES AN INNOVATION BLOCKING CULTURE LOOK & FEEL LIKE?
  • 20. TENSION RISK & RETURN CREATIVITY & CONTROL FREEDOM & FUNDING CONSTRAINTS EXPERTISE & ENTHUSIASM
  • 21. 10 DRIVERS OF OUR NATURAL INNOVATION CAPACITY
  • 22. 1 OPEN UP DESIGN FOR CROSS-POLLINATION, CHANCE ENCOUNTERS & DIVERSITY
  • 23.
  • 24. โ€œThatโ€™s the real lesson: Chance favors the connected mind.โ€ STEVEN JOHNSON
  • 25. โ€œUltimately, diversity contributes not just by adding di๏ฌ€erent perspectives to the group but also by making it easier for individuals to say what they really think. [...] Independence of opinion is both a crucial ingredient in collectively wise decisions and one of the hardest things to keep intact. Because diversity helps preserve that independence, itโ€™s hard to have a collectively wise group without it.โ€ JAMES SUROWIECKI
  • 26. 2 SPACE DESIGN SANCTIONED SPACES & PLACES TO CHALLENGE ASSUMPTIONS, MAKE CONNECTIONS & CONVENE CONVERSATIONS
  • 27. 3 CHALLENGE INVITE, EMPOWER & EMBRACE MAVERICKS, INSIDE & OUTSIDE ORG TO QUESTION EVERYTHING SAFELY & SMARTLY
  • 28. 4 INTENT MAKE SURE EVERYONE KNOWS EXACTLY WHY THEY ARE INNOVATING (TACIT & EXPLICIT)
  • 29. 5 MMMOTIVATE DESIGN, RECRUIT & EVALUATE FOR MASTERY, MEANING & MEMBERSHIP
  • 30. 6 THUMB DESIGN PRINCIPLES (OR HEURISTICS) THAT GUIDE BREAKTHROUGH THINKING & ACTION
  • 31.
  • 32. 7 PIGGY BACK MAKE SMALL CHANGES IN EXISTING MEETINGS, TEMPLATES AND PROCESSES TO STEER TOWARDS BREAKTHROUGH THINKING
  • 33. 8 FOCUS DESIGN CHECK LISTS THAT โ€˜PULL THROUGHโ€™ BREAKTHROUGH THINKING & ACTION
  • 34.
  • 35. 9 LEARN DESIGN WAYS FOR BREAKTHROUGH INNOVATION TO BE CAPTURED, SHARED & AMPLIFIED
  • 36. 10 COMMIT BREAKTHROUGH INNOVATION IS BREAKTHROUGH LEADERSHIP (AND VICE VERSA) TRUST PEOPLE & OUTCOMES
  • 37. The pioneering Find out more creative leadership about this and our innovation and & collaboration leadership coaching training at programme www.wecreate.cc
  • 38. CONNECT NICK@WECREATE.CC WECREATE.CC: TRAINING, COACHING, ORG DESIGN NICKJANKEL.COM: LIFE SWITCHED ON