1. IINNGGRRIIDD CCAARRRROOLLLL
647-400-0213 ♦ ingrid.carroll2@gmail.com ♦
CUSTOMER FOCUS DEVELOPMENT COMMUNICATION TEAMWORK INNOVATION
PPRROOFFIILLEE
Strong leader with proven record of recruiting, coaching and building high performing teams for more than 10
years. Recognized for maximizing profit and managing cost to influence company and area performance.
Respected by peer group with reputation for positive influence through implementation of new process, driving
results and providing support.
CCOORREE CCOOMMPPEETTEENNCCIIEESS IINNCCLLUUDDEE::
• Recruitment & Talent Selection • Inventory Analyst & Audit Control
• Merchandising & Optimization • Coaching & Staff Development
• Expertise in Cash Control Management • Award Recipient for Consistent Overachievements
PPRROOFFEESSSSIIOONNAALL EEXXPPEERRIIEENNCCEESS && AACCCCOOMMPPLLIISSHHMMEENNTTSS
ROGERS COMMUNICATIONS 1999 – May 2016
Store Manager (2007-2016)
 Recruit, develop and retain high-performing sales teams
 Coach and motivate team toward consistent achievement or over achievement of individual and store sales
and other targets by hitting 100% to target every quarter under all metrics
 Effectively manage overall performance of team, providing constructive feedback as required
 Implemented mentor and employee recognition program by recognizing individual performance for
overachievement utilizing tools such as customized certificates, team building events, potlucks and assigning
primes to work towards individual personal development
 Build customer relationships by providing prompt and exceptional sales and after-sales service resulting in
overall improvement in NPS surveys (customer feedback) by 25%
 Oversee and maximize store profitability through efficient supervision of all financial operation including
inventory control, cash flow and reporting
 Demonstrate a constant and up-to-date expertise of our products, services, promotions and policies
 Received Honorary Store Manager of the Quarter in 2008 & 2009 for Quarterly/Yearly Overachievement in
Wireless/Cable sales by 125% to target
 Member of Shrink Management (5+years) across the Region which focuses on inventory management and
shrink control resulting in a significant drop ranging from a high of -7.9% to a company low of -0.9% year
over year
 Demonstrate a constant and up-to-date expertise of our products, services, promotions and policies

2. IINNGGRRIIDD CCAARRRROOLLLL 647-400-0213 ♦ Ingrid.carroll2@gmail.com PPAAGGEE 22
ROGERS COMMUNICATIONS 1999 - 2016
Assistant Manager (2003-2007)
 Drove Sales results for all Rogers products and services including wireless, cable, and video and achieving
targets of 100% consistently
 Provided exceptional customer service by going above and beyond role expectations including receiving
numerous positive customer feedback and recognition from upper management including the Director of
Operations
 Support store manager in recruiting, training and developing team
 Implemented programs in store effectively to manage individual performances, inventory and audit control
ROGERS COMMUNICATIONS 1999 - 2016
Shift Leader (2001-2003)
ROGERS COMMUNICATIONS 1999 - 2016
Customer Service Representative (1999-2001)
HUDSON’S BAY COMPANY (ZELLERS) 1994 - 2008
Cash Office Associate (Part-Time)
 Responsible for Cash Audit Control
 Daily accuracy including cash balancing and store deposits
 Audits include cash over/short, refund compliance, daily count of tills
 Handling Incoming/Outgoing Calls and Customer Service Escalations
 Responsible for Store Expenses (Payouts, Reports, Bills)
 Expertise in Payroll management by approving payroll and maximizing productivity
PPRROOFFEESSSSIIOONNAALL DDEEVVEELLOOPPMMEENNTT && TTRRAAIINNIINNGG
Emotional Intelligence Training Rogers Communications
Acclivus R3 Certifications Rogers Communications
Secretarial Diploma ICS
Micro-Computer Business Diploma Academy of Learning