1. Marlyn Clark
93 Drummore Avenue
Carnbroe
Coatbridge
ML5 4AW
Tel: 01236 440805 Mobile: 07952 862508
E-Mail: maz2605@sky.com
Summary
A highly organized, loyal and conscientious individual, with over 15 years proven customer service skills.
Successful in resolving customer’s concerns in both office and field environments.
Handling multiple tasks on a daily basis competently whilst working well under pressure.
Proficient in Microsoft packages, SAP (including Service CRM). Effective communicator.
CAREER HISTORY
MSA (Britain) Limited 1992-2016
Global manufacturer and supplier of a range of gas detection services, safety products and industry- leading
single gas and multi gas monitors.
Service Co-ordinator 2000-2016
Part of a team of 7. Co-ordinated field service work for MSA Gas Detection systems for engineers throughout the
U.K.as well as co-ordination of in-house repairs.
• Liaised closely with customers in the organisation of in-house repairs and in arranging customer training.
• Organised diaries for engineering staff.
• Ensured invoices were produced accurately and on time.
• Updated customer records logging all contact with notes and actions taken and processed contract
amendments.
• Undertook increased business knowledge of policies and procedures enabling the input and acceptance of
new ideas which assisted the company in receiving ISO9001 accreditation.
• Dealt directly with customer queries and processed sales orders via phone and e-mail.
• Selected to be part of a small team as a Transaction Expert in newly implemented CRM system
• Developed a training program for aforementioned CRM system which significantly improved processes
• Received several ‘customer loyalty’ awards as recognised by both work colleagues and customers
• Helped achieve quarterly company bonus by being strategic member of team
Inventory Controller 1995-2000
Provided inventory control of 10,000 plus parts of unfinished goods and 500 finished goods.
• Ensured accurate stocks by daily cycle counting.
• Processed stock control via SAP
• Reported weekly/monthly analysis including statistical and graphical reports on throughput and stock analysis
Time Clerkess 1992-1995
• Calculated production staff time-cards to include future planning of hours allocated to particular jobs
achieving optimum efficiency.
EARLIER CAREER
Novasport (Scotland) Ltd 1983-1992
Performed various roles to include Directors PA, Store Manageress and working directly with appointed
Receivers.
RG Drummond Chemist, Sales Assistant 1983
Education 7 Standard ‘O’ Grades attained