1. Ryan Dulaney
18077 W. Young St Surprise, AZ 85388 ∙ (623) 326-3288 ∙ Rdulaney24@gmail.com
OBJECTIVE
An excited, strong leader, looking to advance his career with a growing company to help achieve all financial and
customer focused goals through marketing and customer/vendor relationships
PROFESSIONAL EXPERIENCE
The Sports Authority 10/2004 – Present
Store Manager 03/2010 - Present
Responsibilities Include:
 Successfully managed and operated 4 different stores,in 6 years, ranging in sales volume of 4.5
million to 8 million, while achieving positive sales comps
 Effectively leading 30+ associates and 5 department managers to create a timetable for their
growth and progression through their career with Sports Authority
 Working closely with department managers to create proper hiring, training, and scheduling to
produce the highest level of customer service and optimization of sales through key metrics
 Collaborating with buyers and allocators to ensure key inventory is in position to drive Gross
Margin
 Overseeing day to day operations including: sales, visual standards, truck receipts, customer
service issues, and associate conflicts; all while upholding an elevated level of integrity and
loyalty
Co-Manager 09/2009 - 03/2010
Responsibilities Included:
 Worked closely with the Store Manager to optimize my growth within the company and learn all
aspects of everyday mid-level management duties
 Trained, coached,and managed 4 department managers,that reported directly to myself, to be
leaders in sales and customer service, in a highly competitive market
 Guided a team of 4 department managers and 30+ employees to excelpast company, store, and
personal goals within all measurable company metrics
 Upheld high audit standards managing the Operations Manager to ensure company compliances
were exceeded
Soft lines Manager 06/2008 – 05/2009
Responsibilities Included:
 Upheld high visual standards for both apparel and footwear through training and developing of
the softlines team
 Manage 12+ associates in apparel and footwear to provide an extraordinary customer experience
 Maintained a high level of customer service during my MOD shifts
 Handled customer issues and complaints as they arose

2.  Completed and managed seasonal floor sets for my store and district
Operations Manager 06/2006 – 06/2008
Responsibilities Included:
 Maintained high levels of company audit compliance with internal audit scores enormously
surpassing company averages
 Adhered to State weights and measures
 Ensured Ad sets were complete and accurate to optimize sales potential
 Oversaw opening and closing procedures of the cash office
 Scheduled for all associates and managers
 Completed new hire paperwork, on-boarding, and training for all new hires
Lead Price Audit Coordinator 08/2005 – 01/2007
Responsibilities Included:
 Printed and set Ads and Un-ads for the store
 Completed price changes throughout the store in an efficient and timely manner
 Sent weekly compliance reports to asset protection based of price override reports
 Reported directly to the Operations Manager
Customer Service Lead 10/2004 – 08/2005
Responsibilities Included:
 Opened and closed the cash office
 Daily deposits and book keeping
 Managed all frontend procedures including cashiers and front-end operational compliance
Play It Again Sports 01/2003 – 09/2004
Assistant Manager 11/2003 – 09/2004
Responsibilities Included:
 Opened and closed the store
 Scheduled hours for the store associates
 Daily reconciled store sales and deposits
 Trained new hires
Sales Associate 01/2003 – 11/2003
Responsibilities Included:
 Sold new and used sports equipment with exceptional customer service
 Merchandised store standards to drive sales
 Sold extended coverage plans on new and used fitness equipment at district record
Education
Bachelors Degree in Applied Science in Business with a concentration in Leadership and Management,
Arizona State University West 05/2010- Glendale, Arizona