Stacy Carlson is a retail management professional with over 20 years of experience leading multi-million dollar retail operations. She currently serves as District Manager for T-Mobile, overseeing 9 stores, 100 employees, and delivering year-over-year growth of 111%. Previously, she was District Manager for The Home Depot, managing 9 stores with $220M in annual sales. She has a proven track record of developing employees, improving processes, meeting sales targets, and providing excellent customer service.

1. STACY CARLSON
404 Lydia Lane ● Linden, MI 48451
810-348-1575 ● stacyjcarlson@gmail.com
RETAIL MANAGEMENT PROFILE
Accomplished, innovative Retail Management Professional with extensive senior-level experience in multi-million dollar
retail operations, business development, merchandising, customer service, HR, sales management, program / project
management, procedure formulation and employee development. Advanced leadership skills with success guiding
groups to achieve goals and working with multiple resources to bridge the gap between business objectives and
operational capabilities. In-depth knowledge of retail management techniques, with the ability to improve processes,
analyze complex issues and develop solutions, manage/motivate teams, and attain major company targets.
Multi-unit Retail Management ● Marketing Strategy Development ● Talent Management ● Human Resources
C-level Relationship Development ● Organizational Development ● Performance Management ● Merchandising
Resource Allocation ● Team Building/Leadership ● Revenue Generation ● Thought Leadership
Financial Management ● Goal Attainment ● Market Analysis ● Sales / Revenue Optimization
PROFESSIONAL EXPERIENCE
T-Mobile, Various Locations ● 08/2015 – Present
The Un-Carrier, changing wireless for the world.
District Manager (08/2015 – present)
Successfully lead nine stores opening 5 new locations in the state of Michigan. Oversee nine store managers, 9
assistant store managers, and around 100 hourly retail sales associates. Work closely with Regional Director and
regional team to drive alignment, establish district's foot print, and remove obstacles for my team to better serve our
customer and associates. Conduct store walks with all levels of leadership and assess growth, service and revenue
opportunities and create plans for necessary improvements. Review and analyze district shrink and retail associate sales
trends, and implement improvement initiatives. Train employees and managers in customer service, merchandising, and
operational standards of excellence. Drive positive public relations through community engagement and outreach.
Maximize revenue through driving key levers including activations, reducing deactivations, increasing customer retention
and YOY growth.
Accomplishments:
• Successfully moved and opened 5 new stores in 9 months. Quickly built relationships across all functional
departments including new store opening team.
• Delivered YOY growth of 111%, second in our division and out of 23 districts.
• Developed store manager and prepared them for promotion to the role of District Manager.
• Lead the regional retail sales associate career development program, and manager development program for our
salary manager high potential team members.
HOME DEPOT, Various Locations ● 08/2009 – 07/2015
The largest home improvement retailer in the world.
District Manager (08/2009 – 07/2015)
Successfully lead nine stores with annual sales from $16M to $35M, with average total annual sales for district of $220M.
Oversee nine store managers, 27 assistant store managers, 135 department supervisors, and around 2000 hourly
associates. Work closely with RVP and regional team to drive alignment, establish district's direction, and resolve issues
as required. Conduct store walks with all levels of leadership and assess sales, service and profitability opportunities
and create plans for necessary improvements. Review and analyze district shrink and safety performance, identify
trends, and implement improvement initiatives. Train employees and managers in customer service, merchandising, and
operational standards of excellence. Drive positive public relations through community engagement. Maximize turns with
inventory productivity, improvements in stock and reduce slow moving merchandise.
Accomplishments:
• Reduced OSHA rate to best district compliance in the region below plan (2.84%), outperforming region and
eliminating two stores from high risk to green status. Improved profitability through reduced employee workers comp
expenses and improved sales productivity.
• Lowered employee turnover YTD by 10%, and improved EOC survey results in overall district and stores to top
district in region. Received the Associate Commitment Index Award 2014 for 80% positive survey results.
• Expanded overall installation business and special order sales to successful business area. Achieved top ranking
in region for specialty (6.1% above sales plan), and services sales (15% above sales plan).

2. • Took competitive market share locally by differentiating brand through strong, consistent, and strategic community
involvement programs.
Store Manager (08/2003 – 08/2009)
Managed busy store with responsibility for full functionality, including sales, employee supervision and training, budget
control, inventory management, shrinkage control, and customer service, while ensuring attainment of company
performance targets. Trained employees and enabled high-level employee advancement. Planned and coordinated
community events to demonstrate corporate core values and increase market share.
Accomplishments:
• Developed strategies to counter opening of competitor store in area. Reversed initial 30% drop in sales to end year
at 7% above sales plan.
• Spearheaded OSHA initiatives, resulting in five year accident free record, while improving employee morale,
reducing workers comp expenses, and earning commendations from for best OSHA rate company-wide.
• Produced long list of qualified internal applicants for promotion and increased responsibility. Grew talent pipeline
for store, district, and region and produced several promotions to managerial positions.
Human Resource Manager (06/2000 – 08/2003)
Oversaw all HR functions. Recruited, hired, trained and developed employees, in addition to handling associate relations,
benefits training, employee relations, and leadership development. Developed processes, metrics and systems to
identify key areas of growth opportunity and implement solutions. Tracked, modified and reported results.
STACY CARLSON
● Page 2 ● stacyjcarlson@gmail.com
Accomplishments:
• Played key role in onboarding new Human Resource Managers throughout region. Improved retention for role and
reduced associated costs.
• Reduced and ultimately eliminated EEOC charges in underperforming store, reducing costs associated with
litigation, and related impact on customer service and associate engagement.
Sales Associate / Department Supervisor (02/1999 – 06/2000)
Fulfilled multiple duties, including greeting customers, qualifying customer needs and recommending solutions, closing
sales, and encouraging repeat business. Set up merchandising displays, trained employees, and drove attainment of
company performance / sales targets.
Accomplishments:
• Consistently provided highest levels of customer service while securing repeat business.
• Increased paint department sales by implementing cross department merchandising program.
• Successfully rolled out and grew sales for new product line.
EDUCATION / PROFESSIONAL DEVELOPMENT
OAKLAND COMMUNITY COLLEGE, Waterford, MI
Associates Degree in General Studies, Cum Laude
CERTIFICATIONS / PERSONAL DEVELOPMENT
Dale Carnegie - Leadership Course Certificate
Dale Carnegie - Effective Communications Certificate
Simply Learn - Process Improvement Certificate