1. Ray Reynolds 80 Elyse Road — Mansfield, MA 02048 — (H) 508 339-6435 (C) 508 431-5322 — ray.reynolds@comcast.net
Award-Winning Retail Store Manager
Awards — Big box experienced Store Manager whose 19-year career with a Fortune 500
retailer has been distinguished by accelerated advancement, multiple awards,
followed by year over year goal-surpassing performance-to-plan.
5 Diamond Award — Successful in both startup and turnaround management roles — have propelled
Winner (for multiple stores to #1 in sales and customer satisfaction district-wide while
repeated sales vs. simultaneously lowering shrink and staff turnover to all-time lows.
plan performance) — Comprehensive background leading all aspects of retail operations (e.g., P&L,
merchandising, sales, customer service, inventory, personnel and payroll
management) reinforced by extensive retail management training.
S.C.O.P. Award
Winner – (Store Key Skills
Controllable
operating profit) — High Volume Store Operations — Customer Service Excellence
District 39, 263 — P&L Management — Teambuilding/Training/Supervision
(2007, 2008) — Budgeting & Cost Controls — Inventory Management
— Shrink Reduction/Loss Control — Merchandising Strategies

2. Service Excellence Experience
Award (#1 customer
SEARS HOLDINGS –
satisfaction through
“voice of the
customer survey’s in
Store Manager, - 2011 to Present
district), 2006, 2008
Recruited to manage a struggling 25 million dollar Full Line Store operation with 5
salaried direct reports and 170 overall associate team members. Responsible for
total store operations to include Sears Automotive operations, p+l action plans,
payroll % to plan, teaching and modeling ways to satisfy customers, supporting,
coaching and developing team members, inspecting compliance and ensuring all
“Ray: I saw the sales initiatives and processes and in full accordance with company policy and
numbers from your store procedures, selecting and managing performance of my team by following up on
last week...over $1M and appropriate dashboards/reports/scorecards and building a strong bench of talent,
positive comps...great job while developing candidates for internal promotion opportunities. Successful in
by you and your team! –
achieving immediate results converting YTD store sales from negative 4% to
Frank”
positive 1% within the first 6 months. Recognized as the only store in Northeast
Region to produce positive sales increases in the 4 th quarter and year over year
Frank Blake
increases on tax free holiday. Operationally improved day in day out standards to
CEO the highest levels which have been recognized by Senior Corporate Leadership.
The Home Depot Inc. Recently selected to be part of the Region “LEAD”ership program and asked to
create and design new daily reporting for the entire organization. Achieved swift
and substantial improvements in company measurable metrics including
increasing Shop Your Way Rewards Program, Customer Service Scores, Protection
“Ray is a committed Agreement plans and Credit Application Share % within the store. Consistently
Store Manager, has delivering a sense of urgency to improve every day while obtaining associate buy
delivered exceptional in and ownership.
financial results for the
district while taking on
THE HOME DEPOT —
additional
responsibilities. I look Store Manager, 2004 to 2011
forward to utilizing Ray Assistant Store Manager, 1999 to 2003
as a partner while
Department Supervisor, 1994 to 1999
preparing him for the
next level” Sales Associate, 1993 to 1994
Promoted to oversee startup and daily operations for prototype “DEPOT – LITE” Store in
Gerald Mclarnon Vermont following superior-rated performance as assistant manager in the #1-ranked
District Manager store in Norwood Ma. Then managed multiple $55M Big-Box locations throughout
The Home Depot Inc. Massachusetts averaging 200 employees with 6 salaried assistant managers; direct all
(excerpts from 2010 departments and operations (hard-line, soft lines, installations services, operations);
review) enforce sound merchandising and asset protection strategies; execute company
initiatives, programs and policies; and drive superior customer satisfaction; deliver
outstanding p+l results through tight controls of operational expenses and payroll
management.