1. Scott Di Stefano
Branch Manager - ABM Onsite Services
Bakersfield, CA 93309
hirescottd@gmail.com - 661.437.7371
Talented Operations Leader with over 15 years' experience in team development and management. Skilled in
process improvement, including tactical planning, effective cost reduction, increasing productivity and revenue
growth strategies. Strong operational development skills including, risk, decreasing controllable expenses and
team management directives. Technical background with hands-on management style, developing creative
solutions for optimal results in a high-growth environment, promoting increased revenue and improving
business practices.
Authorized to work in the US for any employer
WORK EXPERIENCE
Branch Manager
ABM Onsite Services - Bakersfield, CA - 2013 to Present
Responsible for financial wellbeing of local branch. Support a staff totaling over 120 employees. Implemented
best practices, processes and programs to improve branch revenue. Meet with clients to establish partnership
to understand their business and suggest solutions for services.
• Sold $25000 in "tag" jobs in 1 month
• Negotiated 15% increase in contracts with strategic clients.
• Reduced overtime by 25% in 2015 fiscal year
• Acquired 5 new partnerships with revenue totaling over $20,000 per month
• Implemented GPS Tracking system in company owned vehicles
Market Manager
SAFELITE AUTO GLASS - Bakersfield, CA - 2010 to 2013
Supervised 3 retail locations, with a staff totaling over 50 employees. Implemented best practices, processes
and programs meeting objectives and improving operations in geographically assigned areas. Partnered with
field sales team developing new business relationships. Tracked competitor activities and visited customers
to understand requirements and adjusted market operations plans accordingly.
• Increased customer delight score (NPS) by 18% in 2 years by implementing warranty and customer service
boot-camps, ranking in the top 10 markets in U.S.
• Increased market share, opening 3 stores in 3 years, in Central California region.
• Implemented associate scheduling program, first in California, and 3rd in country, reducing payroll costs by
15% in 3 months.
• Increased retail locations from 1 in 2010 to 4 in 2013, reducing service time from next day to same day,
increasing customer retention 20%.
• Doubled size of the warehouse from 10,000 square foot to 22,000 square foot, fulfilling retail demand.
• Prepared and analyzed profit and loss reports, increasing profitability 300% in 2013 compared to 2009.
• Awarded for Outstanding Commitment to Customer Safety in 2011, by conducting over 750 customer
inspections, discretely and efficiently, eliminating any safety issues.
Operations Manager
AM-PAC TIRE DISTRIBUTOR - Shafter, CA - 2007 to 2010

2. Oversaw daily warehouse operations, including accounts receivable, inventory control, customer relations
and routing of daily deliveries. Built staff to effectively operate 43,000 square foot warehouse. Received and
invoiced all incoming and outgoing deliveries.
• Increased company revenue $1M annually, by overseeing opening of Central Valley warehouse.
• Controlled inventory of over 50,000 tires, achieving inventory variance within less than $500 bi-annually.
• Increased sales in local area, expanding 43,000 square foot warehouse to west coast distribution center and
over 200,000 square foot of wholesale inventory.
Scott Di Stefano distefano_scott11@yahoo.com
Senior Operations Manager
IRONWOOD COMMUNICATIONS - Sacramento, CA - 2005 to 2007
Managed multiple multi-million dollar revenue generating sites, supervising over 130 employees. Promoted
on-going customer partnership, growing existing business and developing new. Ensured branches met
company standards by following proper processes, including inventory and quality control, safety, training,
administration, payroll and client communication.
• Evaluated and trained new managers in existing markets, improving California region's overall performance
to top 10 in company.
• Evaluated, retrained, and replaced mobile technical staff, increasing team from 80 to 130 technicians,
increasing productivity by 30%.
• Reduced excess payroll cost 25% by implementing a time keeping spreadsheet to track associate hours,
achieving compliance with California law.
• Initiated use of bar code identification for part tracking, improving inventory accountability of warehouse.
• Worked with HR, developing and providing training and feedback to employees, through performance reviews
and goal-setting sessions, increasing installation market share of DTV systems.
Site Manager
IRONWOOD COMMUNICATIONS - Bakersfield, CA - 2002 to 2005
Managed client accounts, developing ongoing partnership, while growing existing and new business. Ensured
local branch followed company processes, including inventory and quality control, safety, training and proper
client communication.
• Constructed team of 15 technicians in new Bakersfield office, increasing customer offerings and service.
• Implemented site trainer position, increasing Quality Control checks, improving technician system knowledge
and reducing service calls by 15%.
• Implemented training programs, increasing customer satisfaction, ranking Bakersfield office #1 in California
and in top 5 for overall performance in U.S.
Technician Supervisor
MOUNTAIN SATELLITE - Bakersfield, CA - 2002 to 2002
Worked with technicians improving quality of installs and solving challenging installation issues. Collaborated
with site manager on quality control checks and technical issues.
• Reduced product cost by 25%, promoting inventory control, proper technician material usage and enforcing
daily check out processes.
• Improved customer satisfaction and retention by 25%, by identifying systematic issues and correcting
problematic equipment.
EDUCATION
Diploma in Leadership Development Program

3. St Helena High School - Saint Helena, CA
SKILLS
Microsoft Excel, Microsoft Excel (8 years), P&L Management (10+ years), Team Building, Team Building
(10+ years), Team Leadership (10+ years), Business Development (7 years)
LINKS
http://www.linkedin.com/in/scottdistefano37