The document emphasizes the importance of informal learning in the workplace, highlighting that only 20% of learning is formal while the remaining 80% occurs informally. It discusses various methods for supporting informal learning, such as blogs, social networking, and online collaboration tools that foster knowledge sharing and community building. The focus is on cultivating connections and leveraging existing expertise within organizations to enhance learning experiences.

1. Supporting Informal learning @ ING Why focus on informal learning? Learning 2.0 @ ING What have we learnt and where to next?

2. This is me ... Debora Gallo Life-long learner Snr L&D Specialist @ . . ING

3. How do people learn at work ? Formal

4. This is only 20% What about the other 80% ?

5. Learning is social

6. “ It’s about connections ”

7. + = Supported informal learning !

9. Blogs Tap staff expertise Tap SME expertise Generate and share knowledge Networks, group projects etc 2 way communication

10. Wikis Share and create content Collaborate with SMEs Group projects Collaboration

11. Social Networking Connect with staff globally Informal learning through online conversations PLEs – blogs, bookmarks, resources Aggregation of social media apps. Connections

12. RSS feeds Provides access to regular updates from internal and external sites Subscriptions are chosen by user Track websites, searches, and comments on blogs Staying Connected

13. Communities of Practice Internal websites used for information exchange Online collaboration Allows the exchange of information and documents, forums, surveys etc Share podcasts and vodcasts Cultivating relationships

14. What have we learnt?

15. What next?