An analysis of current Reference Services trends in use of Social Networking by libraries in North America and Canada. This is part of a presentation of graduate work in Reference and Information Services at University of Rhode Island with Professor Amanda Izenstark.
This presentation gives insights on social media tools that can be used by libraries. Likewise, it includes points to ponder before delving into this new world (for some it is still) of social media.
This presentation gives insights on social media tools that can be used by libraries. Likewise, it includes points to ponder before delving into this new world (for some it is still) of social media.
Embracing Library 2.0 and Web 2.0 for Quality Library ServiceFe Angela Verzosa
lecture delivered at the Conference on "Emerging Landscape, Mindscape and Netscape of the Philippine Books, Information Science and Technology for Quality Services," sponsored by Davao Colleges and Universities Network and Mindanao Alliance of Educators in Library and Information Science, held on Aug 13-15, 2008 at Philippine Women College, Davao City, Philippines
INFLUENCE OF SOCIAL NETWORKING SITES ON LIBRARY AND INFORMATION CENTERS IAEME Publication
This paper is mainly focused on the latest development in the area of library science where the
need of social networks is playing a vital role in dissemination of information to the users. Present
days everyone is connected with each other by means of various social networks like twitter, face
book, linked in, flicker etc. Social networking sites are one of the new technologies offering
academic libraries the opportunities to reach out the users of the library. This became an effective
medium to exchange knowledge and skills of the library professionals and users also
Library 2.0: Jump start your library with blogging and TwitterNathan Wright
We prepared this presentation for the staff at Drake University's Cowles Library. They recently launched a blog but wanted to see more engagement happening, as well as learn about Twitter as an outreach, sharing and communications tool.
UPDATE available at: http://www.slideshare.net/umhealthscienceslibraries/web-20-presentation-tool-resources-slidesshare-slidecast-zoho-show-thinkfree-mixcaster/
A brief introduction to using web 2.0 resources to enrich your professional presenting experiences, beginning with finding images, then moving into how use web 2.0 tools to facilitate education, hiring, professional presentations, and more.
Web 2.0, library 2.0, librarian 2.0, innovative services for sustainable car...Cheryl Peltier-Davis
Abstract
Caribbean libraries are being challenged to adapt to changes in the external environment. Challenges in the form of budget cuts and shrinking resources, retraining staff and reorganizing workflows, delivering traditional and innovative services to an Internet -savvy consumer, and competition from aggressive rival information services such as Google. As a result of these and other challenges in this increasingly complex and virtual environment, library administrators have been coerced into becoming more creative in their attempt to provide new and improved facilities, products and services. This paper analyses the linkages between Web 2.0, Library 2.0 and Librarian 2.0 and discusses the benefits of developing library services centered on the Web 2.0 model. The paper identifies specific Web 2.0 technologies such as blogs, wikis, social networks, folksonomies (tagging and tag clouds), RSS feeds, podcasts, instant messaging and mashups and suggests ways Caribbean libraries can harness and integrate these technologies to provide innovative and sustainable library services. The paper also provides a comprehensive resource list of these emerging technologies which are available free on the Internet.
Part One of presentation used in a Web 2.0 / Library 2.0 familiarisation session for Dublin City Public Libraries' staff, 2007. Thanks in particular to H for use of some content.
Web 2.0 is a webtechnology that facilitates interactive information sharing, interoperability, user-centered design and collaboration on the World Wide Web.
Embracing Library 2.0 and Web 2.0 for Quality Library ServiceFe Angela Verzosa
lecture delivered at the Conference on "Emerging Landscape, Mindscape and Netscape of the Philippine Books, Information Science and Technology for Quality Services," sponsored by Davao Colleges and Universities Network and Mindanao Alliance of Educators in Library and Information Science, held on Aug 13-15, 2008 at Philippine Women College, Davao City, Philippines
INFLUENCE OF SOCIAL NETWORKING SITES ON LIBRARY AND INFORMATION CENTERS IAEME Publication
This paper is mainly focused on the latest development in the area of library science where the
need of social networks is playing a vital role in dissemination of information to the users. Present
days everyone is connected with each other by means of various social networks like twitter, face
book, linked in, flicker etc. Social networking sites are one of the new technologies offering
academic libraries the opportunities to reach out the users of the library. This became an effective
medium to exchange knowledge and skills of the library professionals and users also
Library 2.0: Jump start your library with blogging and TwitterNathan Wright
We prepared this presentation for the staff at Drake University's Cowles Library. They recently launched a blog but wanted to see more engagement happening, as well as learn about Twitter as an outreach, sharing and communications tool.
UPDATE available at: http://www.slideshare.net/umhealthscienceslibraries/web-20-presentation-tool-resources-slidesshare-slidecast-zoho-show-thinkfree-mixcaster/
A brief introduction to using web 2.0 resources to enrich your professional presenting experiences, beginning with finding images, then moving into how use web 2.0 tools to facilitate education, hiring, professional presentations, and more.
Web 2.0, library 2.0, librarian 2.0, innovative services for sustainable car...Cheryl Peltier-Davis
Abstract
Caribbean libraries are being challenged to adapt to changes in the external environment. Challenges in the form of budget cuts and shrinking resources, retraining staff and reorganizing workflows, delivering traditional and innovative services to an Internet -savvy consumer, and competition from aggressive rival information services such as Google. As a result of these and other challenges in this increasingly complex and virtual environment, library administrators have been coerced into becoming more creative in their attempt to provide new and improved facilities, products and services. This paper analyses the linkages between Web 2.0, Library 2.0 and Librarian 2.0 and discusses the benefits of developing library services centered on the Web 2.0 model. The paper identifies specific Web 2.0 technologies such as blogs, wikis, social networks, folksonomies (tagging and tag clouds), RSS feeds, podcasts, instant messaging and mashups and suggests ways Caribbean libraries can harness and integrate these technologies to provide innovative and sustainable library services. The paper also provides a comprehensive resource list of these emerging technologies which are available free on the Internet.
Part One of presentation used in a Web 2.0 / Library 2.0 familiarisation session for Dublin City Public Libraries' staff, 2007. Thanks in particular to H for use of some content.
Web 2.0 is a webtechnology that facilitates interactive information sharing, interoperability, user-centered design and collaboration on the World Wide Web.
Convergence in the digital world: Web 2.0, content, the librarian and the com...Mark-Shane Scale ♞
Workshop presentation for Library and Information Association of Jamaica conducted Friday, June 19, 2009 at the
Multi Purpose Room , US Embassy, 142 Old Hope Road , Kingston 6
10:00 am – 12 noon.
Final 559 Presentation: Information Literacy, Web 2.0, and Public LibrariesUBC
My final presentation for LIBR 559. The paper that I wrote was about using social media to teach information literacy skills to public library patrons, and this slideshow
National Seminar on
Networking of Library and Information Centres of North East India in Digital Environment (NLICDE-2011)
(21-23 March 2011)
ORGANISED UNDER THE AEGIS OF
National Library, Kolkata
Ministry of Culture, Govt. of India
By
Organized by
Central Library, National Institute of Technology Silchar
Page | 1
Performance Rubric: Research Paper
Criteria and Qualities
Unacceptable
Does Not Meet Standard
Acceptable
Meets Standard
Target
Beyond Standard
Point Value
Introducing the idea
Neither implicit nor explicit reference is made to the topic.
Reference is made to overall problem, challenge or topic.
The topic is introduced and groundwork is laid as to the direction of the paper.
Understanding of the issue
Disjointed reference to key concepts, or only some of the key concepts are referenced. Paper appears to have no direction and subtopics lack flow and/or clarity.
No reflection.
Key concepts are referenced and identified. There is a basic flow from one paragraph to the next but not all follow natural or logical order.
Reflection on significance to library discipline is evident.
Key concepts are referenced and identified. Concepts follow logical order. Transitions tie ideas and paragraphs together.
Reflection on significance to the library discipline is well supported.
Synthesis of ideas and application
There is no indication the author tried to synthesize the information or make a conclusion. No application to library discipline.
Author provided concluding remarks showing analysis and synthesis of ideas. Some conclusions not supported. Application to library discipline is stated.
Succinct and precise conclusions showing analysis and synthesis. Conclusions and application to the library discipline are strongly supported.
Clarity of Writing
It is hard to know what the writer is trying to express. Writing is convoluted.
Writing is generally clear, but unnecesary works are occasionally used. Meaning is sometimes obscure. Sentence structure too repetitive.
Writing is crisp, clear, and succinct. The writer supports ideas with examples. Meaning is clear.
References
Less than 3 References
More than 5 years old
3 References
Less than 5 years old
3+ References
Less than 5 years old
Grammar & mechanics
Remember this includes errors in the usage of common punctuation i.e., commas, periods, verb tense, misspelled words and other errors. PROOFREAD CAREFULLY!
4-6 errors
Misspelled words, incorrect grammar, and improper punctuation are evident.
1-3 errors
Few spelling, grammar, or punctuation errors are made.
0 errors
No spelling, grammar, or punctuation errors are made.
APA Style
Remember this includes citation errors within the paper and errors citing sources on the Reference page.
4-6 errors
Did not follow APA formating and missing essential information.
1-3 errors
A few errors in essential information and / or format were evident.
0 errors
Citations did follow APA format. Essential information was accurate and complete.
ACTIVATING LIBRARY 2.0
1
MEDA 5950
Renee Lyons
Activating Library 2.0: A Research Proposal
INTRODUCTION
The continually evolving role of the library in communities and schools calls for regular reevaluation of the the library's approach to fulfilling that role. One of the most .
2.0 Scout report: what is out there that we can use?Johann van Wyk
The presentation was delivered at the Special Libraries and Information Services (SLIS) Meeting, titled "Information Professionals in high gear: developing social media savvy" held on 14 October 2010 at the Knowledge Commons, CSIR, Pretoria, South Africa. The presentation takes the viewer on a tour of the different types of Web 2.0 tools that currently exist, and illustrates how some of these tools have been used by the Library Services of the University of Pretoria, South Africa. The presentation also highlights the value each tool can have in a library setting, and ends with possible future developments that are on the horizon.
Lecture presented at PAARL's Conference on the theme "The Power of Convergence: Technology and Connectivity in the 21st Century Library and Information Services" held on Nov. 11-13, 2009 at St Paul College, Pasig City
Social Media for Libraries - Presentation paper Karen du Toit Bekti Mulatini...Karen Du Toit
Abstract: The social media statistics of South Africa reveal an exponential increase in the use of social media. Libraries, as part of a community, cannot ignore this! Social media provide libraries instant and direct connection with their members regardless their geographical location. This paper explores social media use in libraries. The establishment of social media for the SABC Media Libraries is discussed to demonstrate a practical implementation of social media in libraries and archives. Tips and resources, with specific mention to Twitter and Facebook, as well as social media etiquette and social media policy guidelines are supplied. The literature of published articles and Infographic show the changing role of librarians in the social media era and the need for librarians to keep learning and update their skills to accommodate users’ needs.
The focus should now be on how well we do social media for the library, not on whether we should do it or not!
Keywords: Social Media, Libraries, Web 2.0, Librarians, Archives, SABC, South Africa
Similar to Reference Services & Social Networking - Being on the cutting edge of engagment (20)
Evaluating the Impact of Gamification in High School Library Media CentersAriel Dagan
Creating behavioral change in approach to reading habits by High School students might be stimulated by extrinsic motivators that through this process become intrinsic and habit forming.
Finding opportunities for greater engagement using gamification by Ariel DaganAriel Dagan
This presentation explores how gamiication can increase community lifelong learning and participation at the same time as increasing awareness of programs and services offered in the community. By playing the game and sharing more people will become aware and may choose to engage.
This companion is for any educator who is interested in understanding how to combine various disciplines to open the doors to the wonderful and fascinating world of archaeology. You do not need to be at a dig to benefit from these materials. Suitable for all knowledge seekers of all ages.
My approach to education is both dynamic and diverse. I believe that learning is about engaging the learner through use of their senses. When planing units one must take into account the entire community of learners in order to stimulate multi generational participants.
Tech-Success trains you to be a master of today’s Digital World.
Tech Success coaches both individuals and business to take advantage of the technology within their reach and budget in order to utilize it in the most productive fashion.
Ariel oversees all design, coaching, training, marketing and recruiting of Tech-Success. Ariel has over 20 year experience in marketing, education and coaching which he has begun to implement in Tech-Success leading to 400% ROI.
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
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The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
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The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
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2. “One of the best means in making a library
popular is to mingle freely with its users,
and help them in every way” (Zabel, 2011)
From 1876, The Library Journal, "Personal Relations between
Librarians and Readers" by Samuel Green
3. The Social Media Revolution in a nutshell:
Social Media began in the late 90's
and continues to grow
Please click and watch 3.5 min introductory. At end of clip click space bar for next slide
4. There's a difference between
Social Media & Social Networking
"Social media is a way to transmit, or share
information with a broad audience."
&
"Social Networking is engagement with people
who have common interests and build
relationships and community through social
networking sites."
5.
6. Facebook/Myspace/Google+/LinkedIn
Social networks based on user created profiles.
Twitter
Micro publishing social network
limited to 140 characters.
RSS (Really Simple Syndication) feed
Content delivery tool for news and any web
content.
Podcasts
Audio content files that can be distributed or
downloaded.
Flickr/Picasa/Instagram
Image (photo/video) sharing social networks.
Pinterest/Delicious/Reddit/Digg
Social networks based on bookmarking tools.
Blogs
Publishing tool with option to allow readers
to comment on content.
Wiki
Collaborative website tool for the creation
and editing of info by community.
Skype/Google hangouts
Live videocasts.
YouTube/Vimeo
Video sharing social networks.
Social Networking Tools
- used in various ways across social media channels
7. Phone Support / Ask A Librarian
(considered social-networking) At times
used by Voice Over Internet Protocol
Email Support / Ask A Librarian
Text Message Support/ Ask A Librarian
Live Chat Support /Short Message
Service/Ask A Librarian
Schedule consultation with subject
specialist/ Ask A Librarian
Feedback/Suggestion
Give user an opportunity for their words or
voice to be heard and considered valuable.
Social Networking Tools - continued
Library Catalog with integration of
Social Networking
Open Source
Built on code shared freely and supported
by community of developers.
Secured Network Access via WiFi
Allows wide access to resources remotely.
Information Content Production
Mashups
Combination of multiple applications for
creating new web service not available.
8. Social Networking Tools - continued
Tagging
Tool to identify folks in
images,creating blog labels or other
web content - folksonomy.
Reference Librarians
need to be aware of all
of the tools and pick
and choose carefully.
FriendFeed
Real Time social networks aggregator.
iTunes U
Services for uploading and sharing
educational content.
SecondLife
Virtual social network environment where
millions of users have avatar profiles.
Foursquare/Facebook places/Gowalla/Yelp
Geolocation & gamification social networks.
QR Codes
Scanned by mobile reader app and linked to
web content.
9. Why should libraries care about
Social Networking?
Libraries can
connect with the physical
community, create new
communities,
share information, and
become a valuable resource.
10. Librarians Should
Also Care about
Mobile Agility
Patrons are going to
want to be connected
to the library via
their mobile device
11. We must use new methods to stay connected to our
teens inorder that they remain patrons in the future.
Libraries HAVE to become
Mobile Friendly Since:
12. Findings from professional literature:
Reference Services and Social Networking has lots to do with
listening that in turn leads to greater results. (Bell, 2012)
Librarians understand the importance of service and therefore are
providing patrons easier access to information. (Bell, 2012)
Values of participating on one social network can be transferrable to
many other social networks. (Jennings, 2012)
Reference questions via Facebook are greater than email, phone, IM
and direct Face to Face Reference. (Aharony, 2012)
Content production is produced individually and through on-line
collaborative efforts.
• On-line tutorials
• Strategically placed widgets on the website
• Subject guides and LibGuides
LibGuides designed by URI librarians http://bit.ly/12z5Iqs
(Gilson, 2011)
13. Best practices at various libraries:
Vancouver Public Library, Canada
3rd Largest public library in Canada
Uses BiblioCommon so signed in
patrons have many ways to interact
with the online catalog. The features
they utilize are visible at
http://on.nypl.org/lB3Xag (Cahill, 2011)
Sam Houston State University in
TX is using the virtual reality world
of game SecondLife to connect
students http://bit.ly/1aC7IIp
(Turney, 2011)
In 2009 over 1358 librarians were involved in running
Information Island (library) in SecondLife. NY Public
Reference librarian with an Avatar named Hypatia Dejavu
coordinates the efforts of 51 professional librarians who
volunteer to run this service 80 hours weekly in two hour
shifts. (Zabel, 2011)
All of these libraries have multiple ways to interact with Reference Services.
14. Website is no longer primary access point:
When a patron is on their mobile device, if the library has set up a
“mobile friendly” version of the site, their device will default to a
different home page which might have limited information and
services. The library may also offer patrons a downloadable app
with specific features. Libraries should promote subscribed
database apps with library login option.
Often Geo-location tools do much more than provide destination.
Foursquare can add gamifciation, earning the user points for
sharing and interacting. http://slidesha.re/15DuRpa
Augmented Reality apps is one more way to access reference
services without using library website as point of origin -
http://bit.ly/wRQPSK (Houghton, 2012)
15. Reference Services through Web 2.0
Because Open Source allows Reference Services to enhance user
experience & allow ease of access using web 2.0 technology
including widgets and API, patrons can:
Discover
Search
Find
Acquire
Secured VNA via WIFI lets patrons use any of their own mobile
devices (smart-phone, tablets, laptops, etc.) to easily access the
network with user-name and pw. Patrons don’t even need to get up
from their chair to chat with Reference Services.
Additionally, reference services can offer image and video sharing, as
well, to educate and inform patrons. (Welch, and June, 2012)
16. Reference Services through web 2.0 cont’d
Aggregators such as FriendFeed have become greatly important since
many patrons are able to combine and take advantage of life streaming.
The enormous popularity of iTunes has lead to the development of a sub
section called iTunes U where one can find education content from K-
higher education. This as well is an underutilized are of high traffic.
Another Ask a Librarian service is scheduling consultation with a subject
specialist in your area of research set time aside to answer your needs.
Blogs offer the opportunity for feedback and suggestions . Blog may have
gateway to approve/deny comment giving more control than Facebook.
Social bookmarking networks are very popular. Yet librarians
underutilize them even though indexing /categorizing plays such a large
part of information organization. Of all the bookmarking SN, Pinterest is
the fastest growing social network. (Welch, and June, 2012)
17. For each Pro a Con may be found
Many of these tools provide an easier means to distribute and share
information, such as: instructions through videos, books from collections,
interviews with people on a podcasts or video casts, etc. - Pro
Some of the tools require purchasing, technical skills , and training - Con
Social Networking tools also provide a means for manipulating information for
use in catalogs, such as: tagging. developing collections based on users inquiries
etc. – Pro
Tagging – Pro Misspelling -Con
Need the technology infrastructure before you can have social networking in
place . Patrons need to have the tools to access the resources (not all patrons
have access to the technology out the library building)- Con
Social networking requires constant monitoring. Often change of services and
tools can occur due to the nature of the technology being implemented – Con
(Aqil, Parves and Mohammad, 2011 and Brick and Click Libraries, 2012)
18. Reference Services & Social Networking
The Reference Librarian can no longer sit and wait
for patrons to come up to them with questions.
A library, like a business,
• must spend time and money to remain important to the end user.
• must create effective marketing plans.
The Reference Librarian
• Has the responsibility and task of marketing Reference Services.
• Utilize social networking tools to show and teach the patron how
the library resources can help them.
(Zabel, 2011)
19. Reader Advisory information can be found on many social networks.
Blogs offer a platform in which current collections and new books are
often discussed and comments.
Many Patrons enjoy using the social networking tools GoodReads and
LibraryThing where they can find communities of folks who share
many of the same interest.
Zabel points out the use on online learning has created a term for RS
called “embedded” librarian. You may find them on Sakai, Moodle,
Blackboard and other course management environments. Of course
they are all embedded in various social media channels.
Constant Change
20. It’s all about human interaction
In 1876, Samuel Green talked about the role of the librarian. Much of
it still applies today with regards to reference service and Social
Networking:
1. If you gain the respect and confidence of readers, and they find you easy
to go along with and pleasant to talk with, great opportunities are
afforded of stimulating the love of study and of directing investigators to
the best sources of information.
2. You find out what book the actual users of the library need, and your
judgment improves in regard to the kind of books it is best to add to it.
3. One of the best means in making a library popular is to mingle freely
with its users, and help them in every way.
(Zabel, 2011)
21. A Case Study
The Social Networking initiatives of The Worcester Public Library, spearheaded by Pingsheng
Chen, is run by the electronic resource group made of reps from 5 librarians in eResources, Adult
Reference and Youth Services. Their efforts have been recognized by their peers at the recent
biannual award issued by the Massachusetts Library Association and shows that WPL stands out in
its leadership in utilizing these digital tools. Currently WPL uses various platforms such as
Facebook (1636 people following. 25-44 most popular age group), Pinterest (56 themed boards with
956 pins), Twitter (1411 followers), Google+(70 followers), 4 unique blogs that provide a platform
for patrons to post their comments and queries, and established 32 diverse RSS feeds. Reader
Advisory has seen a great boost thanks to the efforts of blogging. In addition Ask A Librarian
reference services are available through phone, texting and email. In addition WPL is working on
adding a YouTube . However they want to be certain their strategic plan for using this tool is in
place prior to launching this additional channel.
Even though WPL is managing their social networking based on their strategic plan and all
indications show a good approach to information dissemination and public relations for library
initiatives, programs and services , the current efforts fall short. For example; Pinterest has 199
followers in a populous of 200,000 patrons. Tweets are a copy of Facebook status update.
Google+ has not been updated since June 29th and only one blog is current. RSS page has no
information about what it is or how to use it from people who are unfamiliar with RSS Feeds.
Need to already have RSS reading software such Google on IGoogle that will end November
2013 or Yahoo and many other providers. No visibility in library building of efforts to promote
social networks or their content.
22. A Case Study (cont.)
Social networking communities are considered by college students a necessity of daily life. Yet
our findings show that user profiles encompass all ages of library patrons. These virtual online
communities allow all to connect and collaborate. AAL Reference Services such phone are
essential to social networking since they give an opportunity to establish a rapport with patrons.
These days libraries who only have one line for phone support leave patrons frustrated on long
hold queue or giving up. Another downside to this service is its limitation to library hours. RS
via email provides patrons multiple choices such as:1) Contact specific staff person directly 2)
Fill in online form. The problem there is that often the library staff get a very high number of
email requests. Often brief factual answers are replied. For example WPL informs that service is
limited to 3 obituary queries. Online forms demand personal information being requested and
may be a privacy concern. Response time may be delayed. WPL asks for $5 donation per
request for non MA residents to defray cost of offering these service to online community. In
addition to the above text support has been become popular. While WPL only offers service
during library hours, other libraries who use this option offer their patron 24/7 AAL text RS. The
limitation of a one person/one line text service is inability to handle multiple requests during a
rush or flow. Libraries who use online SaaS(Software As A Service) such as libraryh3lp easily
avoid this. We have found libraries who use Live Chat but not WPL. Academic libraries such as
UCLA have overcome problems of other libraries where patrons may require help when working
on assignments when library is closed. Librarian must adjust to this additional service option as a
standard in the same way they are accustomed to offering face to face reference services.
23. Social Networking Issues
Authenticity Requires doing
it well and being credible.
Initiative Requires
librarians to take risks
and learn about it.
Nonpartisan Staying neutral
and not sharing personal
or political views.
Marketing based on
strategically implementing
social media tools that will
enable engagement on
various social networks.
24. Social Networking Issues
"Fools rush in where angels fear to tread“ (Pope, 1709)
"Each of these new technologies present new
challenges to users’ privacy and freedom,
although the speed of
the changes means that possible concerns have
been overlooked or downplayed in the rush to
embrace the potential of new technology"
(Stuart, 2012)
25. Ensuring Rights and Privacy
If the library creates apps, purchasing digital collections
should follow the same privacy concerns as non-digital
purchases.
Be vigilant about user rights and privacy.
Monitor interaction on social networks, i.e. Facebook.
Educate patrons on privacy issues.
Create, revisit and update library social media policy
frequently.
26. Social Media Policy Contents
Address different types of platforms and
update as new technologies emerges.
Use a disclaimer "The opinions
expressed are my own and do not
necessarily represent those of { }."
Don't share sensitive or proprietary info.
Authentic representation of oneself.
Post accurate information
Use good judgement
Understand copyright laws- cite
sources.
Be considerate of privacy.
Be respectful in regards to
difference of opinions.
27. Our recommendation for the library's
Reference Department
• Create a communication plan - what do we want to let patrons
know about and how will it be done?
• Set up a Blog service to promote Readers Advisory and other
related topics.
• Set up business page on Facebook
• Establish Google email account to be used for Ask a Librarian
• Set up a Twitter account
• Create a Social Media Policy
28. Works Researched and Cited:
Aharony, N. (2012). Facebook use in libraries: An exploratory analysis. Aslib Proceedings, 64(4), 358-372.
http://0-www.emeraldinsight.com.helin.uri.edu/journals.htm?articleid=17038871&show=html
Aqil, Mohammad, Parvez Ahmad, and Mohammad Asad Siddique. "Web 2.0 And Libraries: Facts Or Myths."DESIDOC Journal Of Library
& Information Technology 31.5 (2011): 395-400. Library, Information Science & Technology Abstracts with Full Text. Web. 5 July 2013.
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Baudino, Frank, Carolyn Johnson, and University Northwest Missouri State. Brick And Click Libraries: An Academic Library Symposium
(12Th, Maryville, Missouri, October 26, 2012). n.p.: Online Submission, 2012. ERIC. Web. 11 July 2013.
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Bell, S. (2012). Students tweet the darndest things about your library – and why you need to listen. Reference Services Review, 40(2), 217-
220. doi:10.1108/00907321211228264
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Boyd, d. m., & Ellison, N. B. (2007). Social network sites: Definition, history, and scholarship. Journal Of Computer-Mediated
Communication, 13(1), 210-230.
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Cahill, K. (2011). Going social at vancouver public library: What the virtual branch did next. Program, 45(3), 259-278.
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Casey, Michael E., and Laura C. Savastinuk. "Service for the next-generation library." Library journal 1.9 (2006): 2006.
http://cil733.pbworks.com/f/Library+2.0+Journal.pdf
Chen, Pingsheng. "WPL Reference Blog: WPL Wins a MLA Public Relations Award: 1st PLace in Social Media Category." WPL Reference
Blog: WPL Wins a MLA Public Relations Award: 1st PLace in Social Media Category. Worcester Public Library, 30 Apr. 2013. Web. 05 July
2013. <http://wplreferenceblog.blogspot.com/2013/04/wpl-wins-mla-public-relations-award.html>.
29. Works Researched and Cited
Dankowski, Terra. "How Libraries Are Using Social Media." American Libraries Magazine[Chicago] May 2013: 38-41. Print.
http://www.americanlibrariesmagazine.org/issue/may-2013
Ennis, Lisa A. et al. "Is The Time And Effort Worth It? One Library's Evaluation Of Using Social Networking Tools For
Outreach." Medical Reference Services Quarterly 32.1 (2013): 12-25. Library, Information Science & Technology Abstracts with
Full Text. Web. 11 July 2013.
http://0-www.tandfonline.com.helin.uri.edu/doi/full/10.1080/02763869.2013.749107#.Ud9Iem0hWS0
Freeman, Daniel A. "Archive of the 2013 ALA Annual Tech Wrapup." ALA Tech Source. American Library Association, 8 Jan.
2013. Web. 08 July 2013. <http://www.alatechsource.org/blog/2013/07/archive-of-the-2013-ala-annual-tech-wrapup.html>.
Gilson, Thomas V. "Reference Services TODAY And TOMORROW.“ Searcher 19.7 (2011): 32-35. Library, Information Science
& Technology Abstracts with Full Text. Web. 13 July 2013.
http://0-search.ebscohost.com.helin.uri.edu/login.aspx?direct=true&db=lih&AN=65209967&site=ehost-live
Houghton, S. (2012). Mobile Services for Broke Libraries: 10 Steps to Mobile Success. Reference Librarian, 53(3), 313-321.
http://0-search.ebscohost.com.helin.uri.edu/login.aspx?direct=true&db=lih&AN=77492914&site=ehost-live
Jennings, Susan. "To Tweet, Or Not To Tweet?." Reference Service Review 40.2 (2012): 214-216. Library, Information Science &
Technologies Abstracts with Full Text. Web. 5 July 2013. http://0-
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Knox, K. C. (2012). Social Media: Too Much of a Good Thing. Information Today, 29(11), 21.
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Maness, Jack M. "Library 2.0 theory: Web 2.0 and its implications for libraries." Webology 3.2 (2006):
http://www.webology.org/2006/v3n2/a25.html
Macgillivray, Alexander. "The Business Of Free Speech." Index On Censorship 41.4 (2012): 92-93. Library, Information Science
& Technology Abstracts with Full Text. Web. 21 July 2013.
http://0-search.ebscohost.com.helin.uri.edu/login.aspx?direct=true&db=lih&AN=83790159&site=ehost-live
30. Works Researched and Cited (cont.)
Rod-Welch, Leila June. "Incorporation And Visibility Of Reference And Social Networking Tools On ARL Member Libraries'
Websites." Reference Service Review 40.1 (2012): 138-171. Library, Information Science & Technology Abstracts with Full
Text. Web. 5 July 2013.
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"State of America's Libraries Report 2013." Social Networking. American Library Association, n.d. Web. 09 July 2013.
<http://www.ala.org/news/state-americas-libraries-report-2013/social-networking>.
Stuart, David. "Technological Threats To Privacy And Information Access." Online 36.5 (2012): 35-37. Library, Information Science &
Technology Abstracts with Full Text. Web. 21 July 2013.
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Tsai, Janice. Choose Privacy Week. Choose Privacy Week Resource Guide. American Library Association Office for Intellectual Freedom,
n.d. Web. 17 July 2013. <http://chooseprivacyweek.org/wp-content/uploads/2013/04/CPWResourceGuideIntro.pdf>.
"The Business Of Social Media: How To Plunder The Treasure Trove." Reference & User Services Quarterly 51.2 (2011): 127-132.
Library, Information Science & Technology Abstracts with Full Text. Web. 11 July 2013.
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Turney, Linda et al. "Higher Education And Emerging Technologies: Student Usage, Preferences, And Lessons For Library
Services."Reference & User Services Quarterly 50.4 (2011): 380-391. Library, Information Science & Technology Abstracts with Full Text.
Web. 8 July 2013.
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Woodard, Amber. "From Zero To Web 2.0 Part 1." Computers In Libraries 29.8 (2009): 41-42. Library, Information Science & Technology
Abstracts with Full Text. Web. 11 July 2013.
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Zabel, Diane, ed. “Reference Reborn: breathing new life into public services librarianship.” Santa Barbara, CA. Libraries Unlimited, 2011.
Print.
http://helin.uri.edu/record=b4016847~S29