Lisa Franklin has over 20 years of experience as a personal assistant and office manager. She has worked for senior executives in advertising agencies, media companies, and healthcare organizations. She is highly skilled with Microsoft Office, diary management, event planning, and administrative tasks. Franklin is dedicated to providing excellent customer service and aims to build strong working relationships.

1. Lisa Franklin
Email: Lisa.franklin1@btinternet.com Mobile: 0750 662 7611
Profile
A highly proficient and focused Personal Assistant/Office Manager with extensive experience providing a quality
administrative service to senior level executives/high-profile individuals including over 20 years in specialist
media related services. Always goes the extra mile to get the job done, builds strong working relationships and is an
effective gatekeeper.
Key Qualities
• Demonstrates a commitment to quality in all aspects of the work, and in all aspects of health and social care
service and the media.
• Dealing with highly confidential correspondence and administrative work plus Office Management.
Personally credible, with a professional demeanour that generates the trust of audiences from a range of
backgrounds and at all levels.
• Visible, open, transparent and accountable.
• Collaborative, with strong partnership-building and interpersonal skills.
• Planning and Event Organiser (Cannes, MIPCON, SXSW, LFF, Sundance Film Festivals)
• Run a film website WWW.UKFILMNEWS.COM
Career History
Grey Advertising – Advertising Agency – September 2014 – Present – PA to Jeremy Pyne - Executive Vice
President, Sarah Jenkins -Chief Marketing Officer and Gaby Cooper and Philippa Baldwin – Managing
Partners.
• Extensive diary and travel Management
• Booking meeting rooms
• Arranging Events for Grey, workshops, conference, Summer/Winter Parties, Dinners
• Admin work
• Managing Finance, expenses, Purchase Orders, timesheets using Maconomy.
• Advance Microsoft Office
• Liaise with key stakeholders and clients
• Brands worked on Pantene, Gillette, Braun Duracell and Fairy
ODD London – Advertising/Branding Agency – April 2014 – September 2014 – PA/Office Manager to Creative
Director (Temping)
• Extensive diary and travel Management
• Booking meeting rooms
• Arranging Events for clients such as Primark, Forever 21, New Look, Henri Lloyd, Hackett, Westfield shopping
Centre and Adidas
• Admin work
• Managing Finance, expenses, Purchase Orders etc.
• Advance Microsoft Office
• Sorting out photo shoots schedules and location
• Liaise clients
• Office Management
Kings College London – February 2014 – April 2014 – PA to Director of Central Unit of Distant Learning
(Temping)
• Extensive diary and travel Management
• Booking meeting rooms
• Arranging Events for the College and the department
• Admin work
• Managing Finance, expenses, Purchase Orders etc.

2. • Advance Microsoft Office
• Sorting out filming schedules and location
• Liaise with key stakeholders and clients
• Office Management
Poplar Harca – September 2013 – January 2014 – PA to CEO - (Maternity Cover)
• Be a first point of contact for the business on behalf of CEO, answering and dealing with telephone queries as
necessary and escalating when required.
• Undertake email correspondence with customers both internally and externally to the business.
• Co-ordinate diary for CEO
• Ensure meetings with the team are well taken care of and meeting rooms are adequately prepared.
• Minute meetings as required, circulate actions; create supporting documentation and update relevant
systems.
• Transcribe probationary and annual review notes onto the HR system as part of the company’s appraisal
process.
• Project management of CEO projects.
• Complete research on behalf of the team.
• Aid the team in composing presentations for internal or external use.
• Ad hoc project work e.g. organising company events and meetings, helping with the PR and Scheduling
departments during busy periods.
• Undertake general administrative and typing tasks as necessary.
• Undertake general organisation of the CEOs, recognising priorities and flagging issues to CEOs as necessary
NHS London Programme for IT – October 2010 – August 2013 – PA/Office Manager to Director of Programme
Management and Senior Technical Architect (Contract ended due to Transition within the NHS)
• Diary Management for the director of the Corporate Programme Office and also arrange appointments for the
LPfIT Boards, Committees, Advisory and Steering Groups
• Office Management and HR duties
• My role involves communication with a wide range of colleagues at all levels from Chief Executive to other
PA’s
• Supporting the Corporate Programme Office director and team to ensure there is fully supported on a range of
business processes.
• Preparing schedules and ensure distribution of quality agendas, matters arising papers and any other
supporting documentation
• Responsible for minute meetings to ensure that high-level activities are monitored.
• Managing enquiries, as the first line of contact into the Team, from the wider NHS and supplier organisations
and from the general public.
• Ensure that good customer care practice is followed in response to telephone enquiries or personal contact
• Undertake financial administration and HR administration tasks as required on behalf of the Deputy Director
such as raising requisitions, recruitment and candidate selection, sickness reporting, and annual leave.
• Authorise and monitor the ordering of stationery and stock, and administer other ordering and procurement
needs, liaising with the Office Manager where necessary.
• Arrange video and teleconferencing facilities as required
The National Magazine Company - August 2010 - October 2010 -PA to Editor of Good Housekeeping -Lindsey
Nicholson
Healthcare Commission – March 07-September 2010 – PA to Head of Assessment and Methods.
Merged with two other companies in April 2009 to est. the Care Quality Commission – Made Redundant
• First point of contact for the Assessment and Methods office
• Booking meetings, minute taking and developing action logs.
• Ensuring agendas are compiled and distributed ahead of meetings and that attendance and minutes are taken
at meetings, then circulated.
• Managed the diary of the Director, and organising meetings.
• Arranging and setting up interviews with journalists and TV companies and dealing with quires related to press
and media.
• Dealt with highly confidential correspondence and administrative work.

3. • Finalised all travel arrangements, processing expense claims and arranging business finances for events
Temporary Contracts 2004 – 2007
Action Aid – December - PA to Director of Fundraising
RSA (Royal Society of Arts) - - PA to the Commercial Director
Thus Marketing - PA to CEO of Marketing
Daily Telegraph - PA to Media Relations Director
Five Television - PA to Controller of Daytime, Arts and Religion/
Bernie Grants Arts Centre – PA to Chief Executive
Atkinson McLeod Estate Agents - PA to Director
Warner Bros International Pictures PA to Vice President of Format and Production
Universal Pictures International – PA to Vice President of IT
Zandra Rhodes – January 04 – January 05 - PA to Zandra Rhodes
• Running Zandra’s busy fashion office, booking meeting, travel arrangement, diary, sales reports, and general
office duties. Some office Manager duties.
• Assisted with photo shoots, models, shipping of clothes, interviews with journalists and TV plus enquires
related to the Press.
Sony Pictures Television International - October 02 - September 04 - PA to Vice President of Television Sales
• Was the main point of contact for the VP office, arranging travel, diary, meetings, client liaison
• Script mail out, attending screenings. Dealing with Marketing/Press Office quires.
• Contract work and start orders for titles sold, date inputting, sales reporting.
Icon Entertainment International - April 2000 – September 2002 - PA to International Sales Director. (Mel Gibson
Film Company)
• PA to Sales Director and the Sales Team in a busy Film distribution office.
• Script mail out, arranging schedules for Film markets such as Cannes. AFM (American Film Market), London
Screenings, Reading Scripts and Attending Screenings. Dealing with Marketing/Press Office quires related to
sales of films.
• Devised an action log and tracking system for Scripts and videos, action logs for Client liaison and weekly
reporting on current films.
• Dealing with Legal and Contract work, data inputting, Sales reporting, making up/amending/chasing contracts.
• Special Projects, travel arrangements, also dealing with day to day office duties.
Education
A’ level Photography, A’ level English Literature, O’ level English, CSE Art, History, Religious Studies, Mathematics,
Biology and Office Studies. GCSE Photography, Film Studies, Television Studies, City and Guilds in English and
Mathematics.
Key Skills
• Gatekeeper, team player; consistent in behaviour, fair in dealings with others, and delivers on commitments.
• Open to learning, flexible and adaptable to changes in circumstances.
• Aware of equality and human rights issues.
• Able to sift through information and to sort it in an easily understood, accessible format.
Current Skills/Training

4. Typing speed 60wpm, Minute taking, Speed writing, Microsoft Office, including word, Excel and PowerPoint, Outlook,
Lotus Notes, SAP, CRM, Internet, Access, Oracle I Procurement and use of Blackberry, Twitter and Facebook. First
Aid training, Fire Marshall training and Health and Safety training.