1. Anna Calder
7 Carberry Mains Farm Cottages, Musselburgh, EH21 8PX
Home: 0131 6655219 / Mobile: 07877013128. Email:anna.calder@hotmail.co.uk
Personal Profile
I am a professional Receptionist with over 15 years’ experience and 10 years’ experience working as a Secretary
and Personal Assistant. I have exceptional organisational and administrative skills, excellent at multi-tasking and
working very well under pressure. I am reliable, discreet, honest and a proactive team player or can work very well
on my own. Broad industry experience includes Healthcare, Finance, Legal, Corporate, Building (Architects
Company), Commercial, Sales and Marketing.
Skills
♦ Excellent communication, interpersonal and customer services skills
♦ Exceptional organisational and administrative skills
♦ Excellent IT skills, including Microsoft Word 2010, Excel 2010, PowerPoint, Email (Outlook) and Internet
♦ Fast accurate typing – Copy, audio and Dictaphone
♦ Proven secretarial skills including diary management, arranging travel etc.
♦ Proven ability to prioritise and mange work in order to meet deadlines, both prescribed and self-imposed
♦ Ability to use own initiative, when relevant to do so
♦ Thorough, diligent and approachable – with good attention to detail to ensure a high degree of accuracy
♦ Ability to operate high degrees of tact and diplomacy at all times
♦ Positive attitude to working in a complex and constantly changing environment
♦ Pro-active approach to working
♦ Ability to work calm under pressure
♦ Flexible approach to working
Work History
Brewin Dolphin Limited
9th
May 2014 – 3rd
November 2015
Temp to Perm Receptionist then offered to work as a HR Administrator assisting the HR Manager. Reason for
leaving: Made Redundant due to Business changes.
Duties - Reception:
♦ Answer switchboard / telephone calls and redirect all incoming calls appropriately
♦ Forward emails and messages on and deal with general queries
♦ File and fax documents
♦ Book meeting rooms
♦ Co-ordinate and set-up meeting rooms, provide associated catering and refreshments, if requested
♦ Diary and email management (Outlook)
♦ Monitor visitor access and maintain security awareness
♦ Respond appropriately when emergencies and unusual situations arise
♦ Tidy the reception and kitchen area
Duties - HR Administration:
♦ Assist the HR Manager with the day to day administration within the HR Department and our colleagues in the London office
with any queries they raised
♦ Provide a professional HR Service in the Edinburgh office for the IM and BS Departments in all pay, leave and appointment
work
♦ Update systems and input to spreadsheets using Excel, Microsoft Word, the Kelio clock and Select (HR Database)
♦ Payroll
♦ Prioritise work accordingly and deal with any other general administration duties including: management and maintenance of
effective ‘bring forward’ system
Homemaker
October 2010 to 9th
May 2014– Left employment to bring up my daughter
Reception and Customer Service Administrator - 6 Month Contract Assignment
July 2009 to June 2010 – Initially employed on a temporary basis for Frontline Reception and was kept on as a Customer
Service (complaints) Administrator for a 6 Month Contract

2. Scottish Ambulance Service - Edinburgh, United Kingdom
Duties - Reception:
♦ Answer switchboard (Meridian)
♦ Retrieve voicemail
♦ Answer queries
♦ Arrange meeting rooms for all staff via diary book
♦ Arrange taxis when required
♦ Issue Bulletins/publications
♦ Any other duties required from Corporate Affairs Manager
♦ Assist with typing in the absence of Clerical Support Officer
♦ Any other duties required from Corporate Affairs Manager
♦ Send and retrieve faxes
♦ Help organise temporary relief for department and instruct them on duties required
♦ Frank outgoing mail daily, check credit for franking machine and request reimbursement when required
♦ Order lunches for meetings when required
♦ Arrange TNT/Parcelforce for collection of parcels
♦ Ensure incoming/outgoing faxes are both working and change ink cartridges when required
♦ Assist line manager(s) as required with risk assessment tasks carried out and ensure that safe working practices are
followed at all times in line with Service Policy and current legislation
♦ Ensure that any accidents, near misses or hazards are reported immediately to line manager using the Health & Safely
Accident & Incident Reporting Form, the Vehicle Accident Report Form and/or REPD Incident Report Form as appropriate
Duties - Customer Service (Complaints) Administrator:
♦ Input complaints data to the database
♦ Register complaints and acknowledge
♦ Draft letters for Senior Information Officer and Information Officer
♦ Fix timescales using a mixture of the Datix database and bring forward system
♦ Remind divisions when complaint investigation reports are due
♦ Extract data from databases and assist with complaints reporting
♦ Assist Senior Information Officer and Information Officer with compiling quarterly complaints report
♦ General administration:
♦ Maintain and replenish stationary supplies ensuring appropriate stock levels using the PECOS system
♦ Checking and approving invoices
♦ Maintain Wintime flexible computer system carrying out adjustments and print reports weekly
♦ Help, receive, open and distribute incoming mail
♦ Collect, organise and package outgoing mail
♦ Organise and provide catering for meetings in National Headquarters
Maternity leave
July 2008 to February 2009
PA to CEO and Secretary Assistant to Director of the Homecoming Scotland Project
September 2007 to May 2008 - Initially employed to cover 2 week holiday period for CEO’s PA and was kept on as PA to
Homecoming Director
EventScotland - Edinburgh, United Kingdom
Duties – PA:
♦ Diary Management with proactive preparation of papers and presentations for meetings
♦ Company research and preparation of summary reports using the Internet
♦ Preparation of Board papers using information from the whole team and taking minutes of Board meetings and Monthly
senior management meetings
♦ Organising travel and networking (international and national) for attendance at global conferences
♦ Production of reports using Excel, Word and PowerPoint
♦ Dictaphone and audio typing
♦ Act as a first point of contact for the Director, for telephone calls and visitors. Including:
♦ Taking messages and relaying appropriately
♦ Receiving visitors and, where appropriate, provide refreshments
♦ Screening telephone calls, enquiries and requests and handling these if it is not appropriate for the Director to follow up
Temporary Assignment - Receptionist / Administrator
September 2007 to September 2007
Dunedin - Edinburgh, United Kingdom

3. Temporary Assignment - Secretary / Administrator
March 2007 to July 2007
Murgitroyd & Company Limited - Edinburgh, United Kingdom
PA to Director and Business Manager
December 2006 to February 2007 – A 3 month temporary contract providing full PA support to both
NHS Education - Edinburgh, United Kingdom
Duties – PA / Finance Administrator:
♦ Management of the Directors diary. Being pro-active in taking action to help the Director make the most effective use of their
time
♦ Organising meetings internally and externally. Including:
♦ Establishing and confirming dates for meetings
♦ Booking venues
♦ Liaising with venue staff including arranging audio-visual equipment, catering etc.
♦ Liaising with colleagues, speakers and delegates
♦ Preparing and disseminating agendas and where appropriate, delegate packs
♦ Taking minutes and drafting reports of events
♦ Provision of all appropriate paperwork within the required time for meetings the Director attends
♦ Management of the Director’s travel arrangements, including liaising with appropriate personnel to book travel tickets and
accommodation
♦ Management and maintenance of effective ‘bring forward’ system
♦ Act as a first point of contact for the Director, for telephone calls and visitors. Including:
♦ Taking messages and relaying appropriately
♦ Receiving visitors and, where appropriate, provide refreshments
♦ Screening telephone calls, enquiries and requests and handling these if it is not appropriate for the Director to follow up
♦ Collate, draft, manage and disseminate information. Including:
♦ Management of the Director’s correspondence (including email) – highlighting action as required and following up, ensuring
that ‘live issues’ are pursued to completing, and deadlines are met, chasing responses to correspondence etc., as required
♦ Drafting ‘high level’ PowerPoint presentations
♦ Assist in the identification and gathering of existing information (ie. Undertaking web searches)
♦ Preparing correspondence, papers, presentations and some short reports in Director and Business Services Co-ordinators style,
proof reading, formatting and editing electronic documents
♦ Retrieving and undertaking paper and electronic filing
♦ Develop and maintain contact details and lists
♦ Keeping the Director in touch with developments on a daily basis and while away from the office
♦ Provide cover for other members of staff in their absence
♦ Undertake any other agreed duties requested by the Director or Business Services Co-ordinator
PA to CEO and Finance Administrator
January 2006 to December 2006 - I provided full administrative support to the Chief Executive/Finance Director and on an
adhoc basis to the Finance Manager. My remit extended to Company Insurance and Legal matters concerning claims. I also
liaised with and provided assistance to the Office Manager relating to basic IT and HR issues and other general office duties.
Dynamic Earth - Edinburgh, United Kingdom
Duties:
♦ Receiving calls for the CEO/Finance Director, taking appropriate messages, answering queries where possible, screening
calls etc.
♦ Receiving visitors, organising meeting rooms and associated catering
♦ Typing of correspondence, reports, preparation of PowerPoint presentations and excel spreadsheets (General and Board
Meetings)
♦ Filing all correspondence and paperwork; maintain day files
♦ Maintaining Company books
♦ Corresponding with Companies House regarding lodging of forms and proving administrative support for other Company
Secretarial matters
♦ Liaising with Legal representatives as required
♦ Attending Monthly Management Meetings; collating reports, taking, typing and distributing minutes
♦ Health & Safety Committee – representative of the Finance department also responsible to taking, typing and distributing
minutes
♦ Collecting, collating and recording accident statistics
♦ Organising VIP Lunches for CEO
♦ Specific Financial Tasks: -
♦ Insurance – processing all claims, dealing with temporary cover requirements/changes to cover, logging all incidents and
accident reports and liaising with Operations Director regarding all RIDDOR incidents

4. ♦ Sales Ledger Invoicing – Log and issue Sales Ledger Invoices
♦ Credit Control – chasing debts and allocation of payments
♦ Issue Debtors Statements monthly
♦ Calculate corporate revenue on weekly basis and input onto Statistics sheet
♦ General Company Tasks: -
♦ Order office supplies and printed stationary
♦ Forming part of a group covering all incoming switchboard calls – dealing with general enquires, transferring calls, taking
messages etc.
♦ Providing assistance to the Office Manager regarding basic HR and IT issues and contacting the relevant support company
in the absence of the Office Manager
♦ Issuing Gold Cards to specific VIP contacts and maintain associated records
♦ Overseeing annual archiving procedure
♦ Ordering First Aid Equipment
♦ Staff travel arrangements
♦ Performing other duties assigned which are substantially similar in scope, nature or character to those outlined above
Various Assignments - Receptionist / Marketing Assistant, Conventions Assistant, PA, Word Processor
Operator, Secretary to Director, Administrator, Window Dresser, Barman and Waitress
May 1995 to December 2005 – Please note: On holiday and then liaised with employment agencies about work
Companies: - Edinburgh: IPA Energy Consulting, NHS National Services Scotland. London: Carillion Rail and
Sheppard & Wedderburn.
Jersey: Equity Trust (Jersey) Limited, John Richards & Partners (Architects), Continental Capital Management
Limited & Pegasus Financial Services Limited, Bissons Ltd, Henleys and South Africa: Jet Clothing, The Keg & the
Thistle, Emmanuel Staffing Services, Nanoteq and Prism,
Various Assignments - Assistant to Manageress, Head Waitress & Sales Assistant
May 1989 to December 1994 – Please note: On holiday and then liaised with employment agencies about work
Companies: - Newcastle, Markhams (PTY) LTD, Beagles Pub & Port Elizabeth, Creative Jewellers, South Africa
Trainee Chef
January 1988 to December 1988
Holiday Inn - Newcastle, South Africa
Education
Pitman Training Centre, Edinburgh, United Kingdom, 2014
Microsoft Word 2010 – Obtained: Certificate with Distinctions
At present I am studying Microsoft Excel 2010 at Pitman College, Edinburgh, United Kingdom
Edinburgh’s Telford College, Edinburgh, United Kingdom, 2011
Elementary Food Hygiene Course – Obtained: Certificate
West Lothian College, Livingston, United Kingdom, 2010
Intermediate 2 Creative Cake Production Course – Obtained: Grade A - SCQF Level 5 Certificate
Pitman Training Centre, Edinburgh, United Kingdom, 2005
Introductory Module - Legal Secretary, Scottish – Obtained: Certificate with Distinctions
Highlands College, Jersey Channel Islands, United Kingdom, 2004
Level 3 Diploma in Body Massage (B1034): I obtained a Diploma from the Institute of Health & Holistic
Therapies
Mediatek Digital Media Solutions, Durban, South Africa, 2000
Web Publishing – Obtained: Certificate
Working World “Excellence in Business Training”, Durban, South Africa, 1999
Information Technology Diploma Course (C1), Subjects passed: Access 91%, Microsoft Excel 90%, Microsoft Word
90%, Microsoft PowerPoint 85% and Microsoft Windows '95 81% - Highest Qualification Obtained: Award of
Excellence
Rowlands College, Jersey, Channel Islands, United Kingdom, 1996
Diploma in Windows – I obtained a Diploma with Distinctions

5. Newcastle High School, Newcastle, South Africa, 1987
Subjects passed: English, Afrikaans, Mathematics, Typing, Art and Home Economics
Interests
I enjoy keeping fit by walking, swimming, playing tennis and doing Zumba. Artistic interests include drawing and
painting. I am passionate about cooking and baking and enjoy reading and travel.

6. Newcastle High School, Newcastle, South Africa, 1987
Subjects passed: English, Afrikaans, Mathematics, Typing, Art and Home Economics
Interests
I enjoy keeping fit by walking, swimming, playing tennis and doing Zumba. Artistic interests include drawing and
painting. I am passionate about cooking and baking and enjoy reading and travel.