This document provides an overview of problem solving techniques to help identify the best approach. It discusses choosing techniques that are appropriate for the problem and plant. Formal problem solving ensures issues are resolved correctly the first time, saving time and money. It prevents "heroics" and reduces risk of damage. The right technique is selected to get the best result as a one-size approach does not work. Techniques include root cause analysis tools like 5 Whys and fishbone diagrams. For complex issues, techniques like Kepner-Tregoe analysis are recommended. Defining the problem clearly is critical to solving it efficiently.
The document provides guidance on effective quality improvement processes for manufacturing companies. It outlines several key steps: 1) determine sources of waste and costs from poor quality; 2) assign task forces to analyze processes and identify areas for improvement; 3) validate that work instructions and processes are accurate by observing them firsthand. The goal is to drive a quality culture through education, accountability, regular reviews of data-driven results from implemented changes, and focusing on small, attainable improvement plans.
Michael Bolton - Heuristics: Solving Problems RapidlyTEST Huddle
EuroSTAR Software Testing Conference 2008 presentation on Heuristics: Solving Problems Rapidly by Michael Bolton. See more at conferences.eurostarsoftwaretesting.com/past-presentations/
This chapter outlines the objectives of preventative maintenance and troubleshooting. It discusses the importance of preventative maintenance through regular inspection and cleaning to prevent failures. The troubleshooting process is described as a 5-step approach: 1) identify the problem, 2) generate potential causes, 3) test theories, 4) implement a solution, and 5) verify the solution and document findings. Backing up data and obtaining liability waivers are also emphasized before any repair work.
Joseph Beale, an automation lead, aims to convince others of the benefits of test automation over manual testing. He argues that automation saves significant time, increases testing capacity, allows for more frequent testing, and helps teams implement continuous integration and delivery. However, some resist automation due to concerns over time, resources, costs and skills. Beale counters that automation pays off with proper planning and teamwork, and that maintaining automated tests is better than the risks of manual testing. He closes by stating that as IT professionals, automation is something teams should embrace.
The document discusses accounting and finance processes and systems at WGUK. It identifies several key issues: data accuracy problems across systems from meter points to invoices; a lack of validation processes between integrated systems; and a need for proper testing before new systems go live. It recommends: understanding problems fully before taking action; introducing validation and testing rigorously; focusing initially on fixing meter point and data accuracy issues; training staff; and establishing accurate budgets and processes for long-term improvement.
This document provides an overview of problem solving techniques to help identify the best approach. It discusses choosing techniques that are appropriate for the problem and plant. Formal problem solving ensures issues are resolved correctly the first time, saving time and money. It prevents "heroics" and reduces risk of damage. The right technique is selected to get the best result as a one-size approach does not work. Techniques include root cause analysis tools like 5 Whys and fishbone diagrams. For complex issues, techniques like Kepner-Tregoe analysis are recommended. Defining the problem clearly is critical to solving it efficiently.
The document provides guidance on effective quality improvement processes for manufacturing companies. It outlines several key steps: 1) determine sources of waste and costs from poor quality; 2) assign task forces to analyze processes and identify areas for improvement; 3) validate that work instructions and processes are accurate by observing them firsthand. The goal is to drive a quality culture through education, accountability, regular reviews of data-driven results from implemented changes, and focusing on small, attainable improvement plans.
Michael Bolton - Heuristics: Solving Problems RapidlyTEST Huddle
EuroSTAR Software Testing Conference 2008 presentation on Heuristics: Solving Problems Rapidly by Michael Bolton. See more at conferences.eurostarsoftwaretesting.com/past-presentations/
This chapter outlines the objectives of preventative maintenance and troubleshooting. It discusses the importance of preventative maintenance through regular inspection and cleaning to prevent failures. The troubleshooting process is described as a 5-step approach: 1) identify the problem, 2) generate potential causes, 3) test theories, 4) implement a solution, and 5) verify the solution and document findings. Backing up data and obtaining liability waivers are also emphasized before any repair work.
Joseph Beale, an automation lead, aims to convince others of the benefits of test automation over manual testing. He argues that automation saves significant time, increases testing capacity, allows for more frequent testing, and helps teams implement continuous integration and delivery. However, some resist automation due to concerns over time, resources, costs and skills. Beale counters that automation pays off with proper planning and teamwork, and that maintaining automated tests is better than the risks of manual testing. He closes by stating that as IT professionals, automation is something teams should embrace.
The document discusses accounting and finance processes and systems at WGUK. It identifies several key issues: data accuracy problems across systems from meter points to invoices; a lack of validation processes between integrated systems; and a need for proper testing before new systems go live. It recommends: understanding problems fully before taking action; introducing validation and testing rigorously; focusing initially on fixing meter point and data accuracy issues; training staff; and establishing accurate budgets and processes for long-term improvement.
Over the past couple of years we've migrated from a traditional, waterfall development process to more of an iterative one. At the same time we've moved from structured to object oriented programming languages. These are big transitions and we are proud to say that we've released our first .NET product built on an object oriented framework.
We have recently adopted the Lean Start-up Process first introduced by Eric Ries. This is a presentation I gave at our customer advisory board meeting that was adapted from Eric's presentation found here:
http://www.slideshare.net/startuplessonslearned/eric-ries-lean-startup-presentation-for-web-20-expo-april-1-2009-a-disciplined-approach-to-imagining-designing-and-building-new-products
Find us at http://exumatech.com or @ExumaTech
Product Agility: 3 fundamentals from the trenchesPedro Teixeira
There is no silver bullet for Product and Business Agility.
On this talk you will know which are the fundamentals and some of the initiatives in place in the OutSystems Engineering Journey to better responding rapidly and flexibly to ours customers demands.
About Joseph Ours' Presentation – “Bad Metric – Bad!”
Metrics have always been used in corporate sectors, primarily as a way to gain insight into what is an otherwise invisible world. Organizations blindly adopt a set of metrics as a way of satisfying some process transparency requirement, rarely applying any statistical or scientific thought behind the measures and metrics they establish and interpret. Many metrics do not represent what people believe they do and as a result can lead to erroneous decisions. Joseph looks at some of the common and some of the humorous testing metrics and determines why they are failures. He further discusses the real purpose of metrics, metrics programs and finishes with pitfalls into which you fall.
Test automation: do we still need test specialists?Håkan Rönngren
Automatic tests are fundamental in a continuous delivery pipeline, but exactly what do you want to achieve? How should you prioritize? How will you handle all the test results you get? Without a test strategy, you will soon be lost, but this slide show gives you some hints on the way and some questions to which you will have to find your own answers. Listen to the presentation on YouTube: Praqma Channel.
gineering teams. This workshop will cover everything you need to know to work seamlessly with engineering teams that use agile principles and practices.
What you will learn:
• Basics of the agile methods.
• Tips you can apply the very next day at work.
• Actionable tools and tactics to handle different product team scenarios that a product manager face.
Who is this workshop for:
• Software engineers who want to transition to Product Management
• MBAs with a finance/consulting background who want to work in high-tech companies as a Product Manager
• Project Managers, Marketers, Designers who are seeking for new opportunities in Product Management
This 1-hour workshop marries the best practices from product strategy with those of fast and efficient technology teamwork and delivery. You’ll learn how to get your product organization working as a single cohesive, well-oiled machine to deliver the right product to market as quickly as possible. We will cover how to use both qualitative and quantitative measures to ensure that your product is solving the right problem; how to optimize and streamline the way your team designs, builds, and deploys software to your customers; and, how to beat the competition in strategy and execution.
The document outlines the Plan-Do-Check-Act (PDCA) cycle for continuous improvement. The PDCA cycle involves planning a change, implementing it, observing the results, and acting on what is learned. Key steps include grasping the current situation, setting targets, developing a plan with communication, implementing the plan, monitoring progress, evaluating results and adjusting the plan as needed, then continually communicating and standardizing successful processes.
The document discusses 4 of the 7 problem solving tools: Cause and Effect Diagrams, Flowcharts, Checklists, and Pareto Analysis. It provides descriptions of what each tool is, why it is used, and an example for each. Cause and Effect Diagrams help identify primary and secondary causes of a problem. Flowcharts visualize processes to detect bottlenecks. Checklists ensure standards are followed. Pareto Analysis identifies the "vital few" key causes that produce most problems.
Erkki Poyhonen - Software Testing - A Users GuideTEST Huddle
EuroSTAR Software Testing Conference 2008 presentation on Software Testing - A Users Guide by Erkki Poyhonen. See more at conferences.eurostarsoftwaretesting.com/past-presentations/
Root Cause Analysis | 5 whys | Tools of accident investigation I Gaurav Singh...Gaurav Singh Rajput
The 5 Whys is a root cause analysis tool used to identify the underlying cause of problems. It involves asking "why" five times to get to the root cause. Some key aspects of using the 5 Whys include clearly defining the problem, asking full questions at each step, focusing on both why a defect occurred and why it was not detected earlier, and challenging identified root causes to verify they reproduce the problem. The goal is to identify the systemic root cause, not just surface explanations, through a structured questioning process.
Exploratory Session Based Testing…With A Twist Star East 2009aandelkovic
The document discusses Maquet Critical Care AB's introduction and use of session-based testing (SBTM) to better manage exploratory testing in their FDA-regulated medical device development environment. They created an in-house SBT tool to facilitate SBTM and provide metrics on testing activities. Using SBTM and the tool increased visibility into exploratory testing and engaged more employees in the process. Future goals include enhancing the tool and training more employees on SBTM.
This document discusses the benefits of forming diverse teams for projects and initiatives. It acknowledges that some may be tempted to limit involvement to a solo effort or small group they are comfortable with, but lists several benefits to a diverse team approach. These include bringing in different perspectives to establish criteria for decisions, incorporating knowledge from those directly impacted by the work such as frontline staff and customers, preventing rework by gaining support and input from stakeholders, and making clear-cut decisions with buy-in from a broader audience. The document advocates involving a variety of roles from those leading and funding the initiative to end users and specialists, and concludes that diverse teams can help projects succeed.
The document argues that the term "quality assurance" (QA) no longer accurately describes the role of testers in an Agile development process. QA implies monitoring and assuring quality from the outside, whereas testers are part of the development team. "Quality assistance" is also problematic as it implies assisting others rather than creating value. The document proposes using "quality intelligence" instead, which better captures how testers acquire and transform product data into useful information for stakeholders. Adopting this new term would help testing roles fully transition to an Agile paradigm.
The document provides guidance for managing a team of junior testers. It discusses challenges such as lack of skills and experience in junior testers. It recommends setting clear expectations, providing frequent communication and feedback, ensuring knowledge sharing, and protecting the team to help them succeed. Patience and structure are important, as is repeating key messages, to help junior testers learn and improve. The goal is for the team to work cooperatively toward a common objective.
The document provides an introduction and overview of the QC Story methodology, which is a 9-step problem solving technique used to examine facts and data around quality, productivity, cost, logistic, safety and other problems. It involves selecting a theme, justifying the choice, understanding the current situation, setting targets, analyzing causes, implementing corrective measures, confirming effects, standardizing solutions, and planning future actions. Each step is then described in more detail, outlining the key elements and process to be followed at that stage of the QC Story.
Leading a Lean Workout (Kaizen Event) with Matt Hansen at StatStuffMatt Hansen
This document provides guidance on how to lead a Lean workout (also known as a Kaizen event) to improve processes using Lean tools and concepts. It begins with an introduction to Lean workouts, outlining that they are extended meetings lasting 1-5 days that involve all process stakeholders. The overall process for a Lean workout follows an IPO (input, process, output) model. The document then provides detailed guidance on each step of leading a Lean workout, including defining the problem and scope, building current and future process maps, identifying and measuring waste, and creating an implementation plan with owners and due dates. It concludes by suggesting processes to consider improving with a Lean workout.
EuroSTAR Software Testing Conference 2010 presentation on Weekend Testing, Skilled Software Testing Unleashed by Ajay Balamnrugadas. See more at: http://conference.eurostarsoftwaretesting.com/past-presentations/
These slides provide an introduction to usability testing. This well-known method in user-centred design is used to improve products, by having participants interact with these products and by measuring their performances and responses.
I presented this topic as a guest lecturer to first-year Psychology students at the University of Twente at February 6th, 2017. Providing examples and best practices from Dutch digital design agency Mirabeau, I explained to them the required steps for the preparation, the moderation, and the analysis of usability tests. Moreover, I highlighted the importance of psychologists’ knowledge, (research) methods and skills for design, which I believe to be invaluable.
Wastful waste or why everything is so slow in developmentMikalai Alimenkou
I think almost everybody experienced cases when things are moving very slowly in IT companies or teams. You have many people, talented engineers, Agile process and development speed is still below expectations. We try to focus on performance and efficiency last 10 years, improving our practices and tools. But we are still there in terms of speed when they are applied to real life cases. How is it possible? In this talk we will review the concept of waste circles and understand what are the main sources of time waste in development process. This concept would help you to check your processess, focus on right things and achieve much better results in your organization or team.
This document contains definitions and examples of various business terms relevant for network security professionals, including closed loop process, flowchart, Kepner-Tregoe problem analysis, trend analysis, Gantt chart, milestone, project scope, turnover rate, work breakdown structure, and scope creep. Each term is defined in 1-2 sentences and accompanied by a hyperlink example.
Our North American Workshop catalog includes information about sessions for Problem Solving and Decision Making, Project Management, IT Problem & Incident Management, Root Cause Analysis, Implementing Lean, Analytic Troubleshooting, Leadership Development and much more.
Over the past couple of years we've migrated from a traditional, waterfall development process to more of an iterative one. At the same time we've moved from structured to object oriented programming languages. These are big transitions and we are proud to say that we've released our first .NET product built on an object oriented framework.
We have recently adopted the Lean Start-up Process first introduced by Eric Ries. This is a presentation I gave at our customer advisory board meeting that was adapted from Eric's presentation found here:
http://www.slideshare.net/startuplessonslearned/eric-ries-lean-startup-presentation-for-web-20-expo-april-1-2009-a-disciplined-approach-to-imagining-designing-and-building-new-products
Find us at http://exumatech.com or @ExumaTech
Product Agility: 3 fundamentals from the trenchesPedro Teixeira
There is no silver bullet for Product and Business Agility.
On this talk you will know which are the fundamentals and some of the initiatives in place in the OutSystems Engineering Journey to better responding rapidly and flexibly to ours customers demands.
About Joseph Ours' Presentation – “Bad Metric – Bad!”
Metrics have always been used in corporate sectors, primarily as a way to gain insight into what is an otherwise invisible world. Organizations blindly adopt a set of metrics as a way of satisfying some process transparency requirement, rarely applying any statistical or scientific thought behind the measures and metrics they establish and interpret. Many metrics do not represent what people believe they do and as a result can lead to erroneous decisions. Joseph looks at some of the common and some of the humorous testing metrics and determines why they are failures. He further discusses the real purpose of metrics, metrics programs and finishes with pitfalls into which you fall.
Test automation: do we still need test specialists?Håkan Rönngren
Automatic tests are fundamental in a continuous delivery pipeline, but exactly what do you want to achieve? How should you prioritize? How will you handle all the test results you get? Without a test strategy, you will soon be lost, but this slide show gives you some hints on the way and some questions to which you will have to find your own answers. Listen to the presentation on YouTube: Praqma Channel.
gineering teams. This workshop will cover everything you need to know to work seamlessly with engineering teams that use agile principles and practices.
What you will learn:
• Basics of the agile methods.
• Tips you can apply the very next day at work.
• Actionable tools and tactics to handle different product team scenarios that a product manager face.
Who is this workshop for:
• Software engineers who want to transition to Product Management
• MBAs with a finance/consulting background who want to work in high-tech companies as a Product Manager
• Project Managers, Marketers, Designers who are seeking for new opportunities in Product Management
This 1-hour workshop marries the best practices from product strategy with those of fast and efficient technology teamwork and delivery. You’ll learn how to get your product organization working as a single cohesive, well-oiled machine to deliver the right product to market as quickly as possible. We will cover how to use both qualitative and quantitative measures to ensure that your product is solving the right problem; how to optimize and streamline the way your team designs, builds, and deploys software to your customers; and, how to beat the competition in strategy and execution.
The document outlines the Plan-Do-Check-Act (PDCA) cycle for continuous improvement. The PDCA cycle involves planning a change, implementing it, observing the results, and acting on what is learned. Key steps include grasping the current situation, setting targets, developing a plan with communication, implementing the plan, monitoring progress, evaluating results and adjusting the plan as needed, then continually communicating and standardizing successful processes.
The document discusses 4 of the 7 problem solving tools: Cause and Effect Diagrams, Flowcharts, Checklists, and Pareto Analysis. It provides descriptions of what each tool is, why it is used, and an example for each. Cause and Effect Diagrams help identify primary and secondary causes of a problem. Flowcharts visualize processes to detect bottlenecks. Checklists ensure standards are followed. Pareto Analysis identifies the "vital few" key causes that produce most problems.
Erkki Poyhonen - Software Testing - A Users GuideTEST Huddle
EuroSTAR Software Testing Conference 2008 presentation on Software Testing - A Users Guide by Erkki Poyhonen. See more at conferences.eurostarsoftwaretesting.com/past-presentations/
Root Cause Analysis | 5 whys | Tools of accident investigation I Gaurav Singh...Gaurav Singh Rajput
The 5 Whys is a root cause analysis tool used to identify the underlying cause of problems. It involves asking "why" five times to get to the root cause. Some key aspects of using the 5 Whys include clearly defining the problem, asking full questions at each step, focusing on both why a defect occurred and why it was not detected earlier, and challenging identified root causes to verify they reproduce the problem. The goal is to identify the systemic root cause, not just surface explanations, through a structured questioning process.
Exploratory Session Based Testing…With A Twist Star East 2009aandelkovic
The document discusses Maquet Critical Care AB's introduction and use of session-based testing (SBTM) to better manage exploratory testing in their FDA-regulated medical device development environment. They created an in-house SBT tool to facilitate SBTM and provide metrics on testing activities. Using SBTM and the tool increased visibility into exploratory testing and engaged more employees in the process. Future goals include enhancing the tool and training more employees on SBTM.
This document discusses the benefits of forming diverse teams for projects and initiatives. It acknowledges that some may be tempted to limit involvement to a solo effort or small group they are comfortable with, but lists several benefits to a diverse team approach. These include bringing in different perspectives to establish criteria for decisions, incorporating knowledge from those directly impacted by the work such as frontline staff and customers, preventing rework by gaining support and input from stakeholders, and making clear-cut decisions with buy-in from a broader audience. The document advocates involving a variety of roles from those leading and funding the initiative to end users and specialists, and concludes that diverse teams can help projects succeed.
The document argues that the term "quality assurance" (QA) no longer accurately describes the role of testers in an Agile development process. QA implies monitoring and assuring quality from the outside, whereas testers are part of the development team. "Quality assistance" is also problematic as it implies assisting others rather than creating value. The document proposes using "quality intelligence" instead, which better captures how testers acquire and transform product data into useful information for stakeholders. Adopting this new term would help testing roles fully transition to an Agile paradigm.
The document provides guidance for managing a team of junior testers. It discusses challenges such as lack of skills and experience in junior testers. It recommends setting clear expectations, providing frequent communication and feedback, ensuring knowledge sharing, and protecting the team to help them succeed. Patience and structure are important, as is repeating key messages, to help junior testers learn and improve. The goal is for the team to work cooperatively toward a common objective.
The document provides an introduction and overview of the QC Story methodology, which is a 9-step problem solving technique used to examine facts and data around quality, productivity, cost, logistic, safety and other problems. It involves selecting a theme, justifying the choice, understanding the current situation, setting targets, analyzing causes, implementing corrective measures, confirming effects, standardizing solutions, and planning future actions. Each step is then described in more detail, outlining the key elements and process to be followed at that stage of the QC Story.
Leading a Lean Workout (Kaizen Event) with Matt Hansen at StatStuffMatt Hansen
This document provides guidance on how to lead a Lean workout (also known as a Kaizen event) to improve processes using Lean tools and concepts. It begins with an introduction to Lean workouts, outlining that they are extended meetings lasting 1-5 days that involve all process stakeholders. The overall process for a Lean workout follows an IPO (input, process, output) model. The document then provides detailed guidance on each step of leading a Lean workout, including defining the problem and scope, building current and future process maps, identifying and measuring waste, and creating an implementation plan with owners and due dates. It concludes by suggesting processes to consider improving with a Lean workout.
EuroSTAR Software Testing Conference 2010 presentation on Weekend Testing, Skilled Software Testing Unleashed by Ajay Balamnrugadas. See more at: http://conference.eurostarsoftwaretesting.com/past-presentations/
These slides provide an introduction to usability testing. This well-known method in user-centred design is used to improve products, by having participants interact with these products and by measuring their performances and responses.
I presented this topic as a guest lecturer to first-year Psychology students at the University of Twente at February 6th, 2017. Providing examples and best practices from Dutch digital design agency Mirabeau, I explained to them the required steps for the preparation, the moderation, and the analysis of usability tests. Moreover, I highlighted the importance of psychologists’ knowledge, (research) methods and skills for design, which I believe to be invaluable.
Wastful waste or why everything is so slow in developmentMikalai Alimenkou
I think almost everybody experienced cases when things are moving very slowly in IT companies or teams. You have many people, talented engineers, Agile process and development speed is still below expectations. We try to focus on performance and efficiency last 10 years, improving our practices and tools. But we are still there in terms of speed when they are applied to real life cases. How is it possible? In this talk we will review the concept of waste circles and understand what are the main sources of time waste in development process. This concept would help you to check your processess, focus on right things and achieve much better results in your organization or team.
This document contains definitions and examples of various business terms relevant for network security professionals, including closed loop process, flowchart, Kepner-Tregoe problem analysis, trend analysis, Gantt chart, milestone, project scope, turnover rate, work breakdown structure, and scope creep. Each term is defined in 1-2 sentences and accompanied by a hyperlink example.
Our North American Workshop catalog includes information about sessions for Problem Solving and Decision Making, Project Management, IT Problem & Incident Management, Root Cause Analysis, Implementing Lean, Analytic Troubleshooting, Leadership Development and much more.
Indonesia Professional Development Center (IPDC) - a subsidiary of PT. IPDC Consulting & Advisory
IPDC was developed in 2000. Since then we grow becoming one of the leading and well-recognized training and people development firm in Indonesia. Presently, we are supported by dozens of experienced and skillful full-time staff to support our daily operation and more than 100 part-time experienced training facilitators and lead consultants. We are also supported by some of representatives staff at Bandung,, Jogyakarta and Denpasar.
At Indonesia Professional Development Center (IPDC), we offer over 350 different training programs year-round in each year. Individuals participating in these programs benefit from working with a cross-section of peers from different industries. They are also able to share common problems and experiences that enhance their learning and expand their know-how.
IPDC's programs are offered in various formats to suit individual schedules and needs, from intensive 2-4 day classroom sessions to a customized sessions. At IPDC, we believe that all learning should be of direct, practical business use, which is why we deliver everyday skills and processes that can be taken back to the workplace and applied immediately.
Contact Us at:
Rasuna Office Park 2/QO-08.
Jl. HR. Rasuna Said
Jakarta 12960 Indonesia
Ph (+6221) 8378 6465 ; 8378 6477 ; 8378 6389
Fax (+6221) 8378 6478
E-mail : training@ipdc.co.id; registration@ipdc.co.id
www.ipdc.co.id
One Point Lessons (OPLs) are short, visual presentations on a single task that can be explained in about 10 minutes. They are detailed on one or two pages using diagrams, photographs or drawings. OPLs are used to provide vital instructions for tasks at the workplace and are generated and used at the point of need. An example is provided of an OPL created to address frequent stoppages on a production line caused by operators not understanding how to change an empty cleaning fluid drum. The OPL clearly outlines the steps to acknowledge the error message and replace the empty drum. OPLs help improve performance, efficiency and quality by ensuring key work instructions are available when needed.
This document provides an introduction to problem analysis techniques. It outlines learning objectives focused on identifying the importance of problem analysis, models for problem analysis, and applying techniques to increase managerial effectiveness. Several problem analysis techniques are then described in detail, including force field analysis, fishbone analysis, cause and effect trails, critical incidence analysis, five whys, and interrelationship digraphs. Examples are provided for each technique. The document concludes with uses of problem analysis and a case study example.
Managing IT Projects-Onsite Offshore CoordinationVijaySingh790398
This document discusses best practices for an offshore outsourcing model where some team members work onsite at the customer's location while others work remotely offshore. It describes the typical team structure with an onsite coordinator facilitating communication. Key challenges include difficulties correlating environments and lack of awareness between onsite and offshore teams. The document recommends practices like daily sync meetings, adjusting work hours for overlap, and addressing action items to improve coordination between onsite and offshore teams.
Hanno Jarvet - VSM, Planning and Problem Solving - ConFuDevConFu
The document discusses value stream mapping and problem solving improvement strategies. It provides an agenda that covers defining a value stream, creating current and future state value stream maps, and creating an action plan. The expected results are improving efficiency, transparency, quality, customer satisfaction, and setting strategies for future improvements. It then discusses Lean principles and concepts like eliminating waste, value streams, the seven original wastes, and value stream mapping. The document provides examples and templates for problem solving using the A3 format and PDCA (Plan-Do-Check-Act) approach. It emphasizes the importance of understanding root causes, experimenting with countermeasures, and using results to continuously learn and improve processes.
The top reasons and solutions for not getting value out of your AB tests - some practical tips for designing insightful and correctly instrumented test
Managing IT Projects - Onsite Offshore CoordinationMahesh Dedhia
In the Software industry, quite often development and testing jobs are outsourced and a small percentage of the team is placed at the client location to coordinate between client teams and offshore teams. This presentation talks about specific challenges faced when teams are geographically distributed and some of the best practices that have helped in my experiences as onsite coordinator as well as offshore project manager.
This document discusses software quality management and defect prevention. It defines what a defect is as a problem that causes software to stop running or produce incorrect results. It discusses how errors by humans can lead to defects in software. Several defect prevention techniques are covered, including elements of agile processes like short iterations and continuous testing, as well as uncertainty management techniques like risk identification and analysis. Root cause analysis is presented as a way to determine the underlying causes of problems or defects.
High Performance Approach for Customer Support TeamsIrfan Khalid
The document provides guidance on achieving high performance in customer support teams. It outlines several best practices for problem management records (PMRs) including making first contact quickly, providing regular updates, taking a team approach, conducting positive action planning after 18 days, and evaluating PMR closures. Specific recommendations are given for tracking progress, setting expectations, gaining customer feedback, and reducing risks of negative customer satisfaction surveys.
Lean Maintenance is gaining traction as a sound strategy to keep equipment running and productivity humming. The hardest part is getting started. On Thursday, March 20 at 1 p.m. CDT, Plant Engineering will present a Webcast that looks at the steps needed to implement a sound Lean Maintenance strategy on your plant floor and to begin to reap the benefits.
Learning objectives:
-The value of Lean Maintenance as a plant-floor strategy and the history of lean
-The steps and tools needed to get started down the road to Lean
-Getting plant-floor buy-in from line workers
-Incorporating technology into Lean maintenance
1. The document discusses the relationship between technologies and jobs, and provides a framework for mapping technologies to jobs.
2. It introduces the concept of "jobs-to-be-done" and analyzing customer jobs at different levels to find opportunities.
3. The document provides examples of how to deconstruct a technology, identify the functions it can perform, and then match it to relevant customer jobs where it may provide advantages over existing alternatives.
The document summarizes different performance metrics for evaluating usability, including task success, time-on-task, errors, efficiency, and learnability. It provides details on how to collect, measure, analyze, and present data for each metric. For task success, it discusses measuring binary success (completion or not) and levels of success. For time-on-task, it outlines how to record and analyze timing data. For errors, it describes what constitutes an error and how to organize error data. Efficiency considers both time and effort. Learnability examines how performance changes over repeated trials.
This document provides an overview of Agile software development. It begins by defining Agile as a project management process that encourages frequent inspection and adaptation. It then discusses some common Agile practices like Scrum and eXtreme Programming. The Agile Manifesto values individuals and interactions, working software, customer collaboration, and responding to change. Finally, it provides advice for different roles on how Agile can benefit them and their work.
The document describes a systematic 6-step approach to problem solving: 1) define the problem, 2) analyze the problem, 3) generate possible solutions, 4) select the best solution, 5) plan implementation, and 6) evaluate the solution. Key aspects of analysis include identifying root causes, collecting data, and using techniques like flow diagrams, cause-and-effect diagrams, Pareto charts, and check sheets. Alternative solutions are generated through brainstorming and selecting the optimal solution considers factors like safety, cost, and quality. Planning implementation and evaluating outcomes are also important steps in the process.
Hanno Jarvet - The Lean Toolkit – Value Stream Mapping and Problem SolvingDevConFu
Value stream mapping is a Lean technique used to analyse and design the flow of materials and information required to bring a product or service to a consumer. It can be used for nearly any value chain, line of business and group of processes to optimize their results and efficiency.
During the hands on work-shop each participant will have the opportunity to work with their actual business problems and walk away with a clear roadmap on what to improve and why.
Takeaways:
work-shop participants will be able to find ways in their organisation to:
- improve efficiency
- build transparency
- increase the quality of the output and customer satisfaction
- set strategies for future improvements
- create accountabilities
The document describes steps in a problem-solving process including defining the problem, analyzing data to understand the scope and key factors, and identifying what is different between conditions when the problem occurs versus when it does not. A key part of the analysis is creating a table to document known facts about the problem and ask questions to understand differences that could point to root causes and areas for further investigation. The goal is to thoroughly understand the problem before identifying potential solutions.
This document discusses different ways to analyze and present performance metrics like time-on-task, number of errors, and number of steps taken when evaluating usability. It recommends measuring time-on-task by setting time thresholds and calculating percentages above or below thresholds. For errors, it suggests organizing them by task and calculating averages. And for steps, it proposes identifying meaningful actions and calculating averages by task to see which tasks require more effort. The document also notes issues to consider like double counting and provides tips for collecting and interpreting the different metrics.
Feedback is part our everyday life, from parents, school, sports/fitness, through to 360 degree appraisals at work. Why then do many companies seem to be afraid of receiving feedback from their most valuable resources – customers?
The document discusses strategies for creating a lean credentialing process, including defining lean terminology and principles. It provides examples of applying 5S techniques - such as sorting, simplifying, sweeping, standardizing, and self-discipline - to organize workspaces and processes. Standard work is introduced as a way to systematically define tasks to reduce variation and enable continuous improvement. The document also discusses identifying and eliminating waste in processes to enhance efficiency and patient experience.
Cause and Effect Analysis is a technique for identifying all the possible causes (inputs) associated with a particular problem / effect (output) before narrowing down to the small number of main, root causes which need to be addressed.
The document discusses employer and employee responsibilities for health and safety regarding information and communication technology (ICT) equipment use in the workplace. It covers ensuring equipment is used safely and correctly, providing training, performing risk assessments, and addressing issues like repetitive strain injury and eyestrain. The responsibilities of equipment manufacturers to comply with directives regarding ergonomic standards are also outlined. Common health and safety issues caused by ICT like stress, repetitive strain injury, eyestrain, and backache are summarized along with preventative measures. Relevant legislation around health and safety in the workplace is also mentioned.
NNT Business Solutions - NNTServe OverviewNNT Solutions
An IT "Partner" Not "Provider"
Your time is precious; you have more important issues to deal with rather than worry about your computers or your network. It is however a critical enabler to your business that these devices work when you need them most. So what do you do? NNT’s Servicing Solutions is ideal for organizations and individuals which demand the utmost in computer and network reliance and quality service.
Backed by over 30 plus years in combined IT experience, NNT Solutions addresses your IT needs by:
Locally owned and operated
Brick and mortar location located in the heart of Gainesville, GA
Full Service Computer / Server repair and testing lab open 6 days a week.
On-Call technicians available for our contract business customers, providing emergency services 24/7 including holidays.
Guaranteed network availability
Predictable IT spending costs
Higher priority response for network issues
Multiple levels of support and accountability.
Assigned Network Engineer to oversee all IT operations, and becomes your IT Manager when planning for the future of your business in terms of automation
Finally, technicians assigned to you but are accountable to the IT Manager to insure the highest level of quality; security and attention to detail are met at all times. NNT worries about your network and computers so you don’t have to.
All Technicians are fully certified on various technology levels.
Some of the many services we provide to small businesses
Support Plans for small businesses
Network design and implementation
Onsite and Remote repair services
Training and consulting
IT equipment sales
Disaster recovery/backup plans
Data recovery
Hosted solutions such as spam protection, offsite backup, and website filtering.
SIC (Short Interval Control) is a structured process to regularly review performance data and identify opportunities to improve production effectiveness and efficiency. It involves:
1. Checking performance at short intervals (e.g. daily or every half hour) and making necessary corrections, to prevent small problems from becoming big ones.
2. Controlling process inputs to control outputs and meet goals like increased output, reduced costs and defects.
3. Having team members regularly look back at past performance, plan next actions, and implement plans to continuously improve performance.
The benefits of SIC include increased output, effectiveness, improvement speed, and employee engagement through localized focus and data-driven decision making.
Line Crew Optimisation is a process that reviews and optimises the established flow patterns, links process steps in order to minimise cycle times and travel distance, and eliminates crossover points in order to achieve a continuous flow process
This document discusses using the RACI methodology to define clear roles and responsibilities. RACI assigns the roles of accountable, responsible, consulted, and informed to activities and decisions. It clarifies who is accountable for ensuring tasks are completed, who is responsible for doing the tasks, who must be consulted, and who must be informed. Developing a RACI chart is a 5-step process that identifies key activities, roles, and assigns responsibilities. Benefits include clarifying accountability, pushing responsibilities to lower levels, eliminating overlaps, and increasing productivity through well-defined roles.
Part of OFX Academy Course: Improving Line Performance
http://academy.optimumfx.com/course/improving-line-performance/
Improving Packaging Line Performance –Using the correct Data and Drill Down Analysis
Part of OFX Academy Course: Improving Line Performance
http://academy.optimumfx.com/course/improving-line-performance/
Improving Packaging Line Performance –Using the correct Data and Drill Down Analysis
Part of OFX Academy Course: Improving Line Performance
http://academy.optimumfx.com/course/improving-line-performance/
Improving Packaging Line Performance –Using the correct Data and Drill Down Analysis
This document discusses neurological levels and how to create sustainable behavior change. It presents a model showing that behavior is just the visible part of an iceberg, with deeper levels being purpose, identity, beliefs, values, capabilities, and environment. These deeper levels must be addressed to create lasting change. The document advises establishing desire, providing training to build skills, and aligning actions to impact the neurological levels and drive new behaviors. Understanding this model allows one to motivate teams through creating gaps and realize small personal shifts can create large behavior changes.
The document discusses living in the present moment and provides tips to increase presence. It defines the present as "now" rather than the past or future. Most people spend too much time thinking about the past and future rather than being fully engaged in the current moment. To increase presence, one should focus attention on what is happening now without distraction, tune out inner dialogue, and be mindful of thoughts, emotions, and the present sensory experience. Practices like meditation, conscious breathing, and full engagement in current tasks can help anchor one in the present. Being present reportedly increases fulfillment, flow, and stress reduction while enhancing relationships and performance.
Situational leadership proposes that there is no single best leadership style, and that the most effective leaders adapt their style to fit the development level of the individual or group they are leading. It identifies four leadership styles - directing, coaching, supporting, and delegating - that should be applied based on followers' competence and commitment levels. The directing style provides close supervision, coaching involves more explanation and support, supporting emphasizes praise and facilitation, and delegating turns over responsibility. Matching leadership style to followers' stage of development maximizes their performance.
A ‘Continuous Improvement culture’ is one where both leaders and front line workers constantly drive for improvement, which will be evident from the ‘work habits’
What gets measured, gets managed! What gets managed can be maintained and improved upon. Auditing ensures that the meetings operate at a consistent high standard.
What gets measured, gets managed! What gets managed can be maintained and improved upon. Auditing ensures that the meetings operate at a consistent high standard.
Sethurathnam Ravi: A Legacy in Finance and LeadershipAnjana Josie
Sethurathnam Ravi, also known as S Ravi, is a distinguished Chartered Accountant and former Chairman of the Bombay Stock Exchange (BSE). As the Founder and Managing Partner of Ravi Rajan & Co. LLP, he has made significant contributions to the fields of finance, banking, and corporate governance. His extensive career includes directorships in over 45 major organizations, including LIC, BHEL, and ONGC. With a passion for financial consulting and social issues, S Ravi continues to influence the industry and inspire future leaders.
Enriching engagement with ethical review processesstrikingabalance
New ethics review processes at the University of Bath. Presented at the 8th World Conference on Research Integrity by Filipa Vance, Head of Research Governance and Compliance at the University of Bath. June 2024, Athens
A presentation on mastering key management concepts across projects, products, programs, and portfolios. Whether you're an aspiring manager or looking to enhance your skills, this session will provide you with the knowledge and tools to succeed in various management roles. Learn about the distinct lifecycles, methodologies, and essential skillsets needed to thrive in today's dynamic business environment.
Integrity in leadership builds trust by ensuring consistency between words an...Ram V Chary
Integrity in leadership builds trust by ensuring consistency between words and actions, making leaders reliable and credible. It also ensures ethical decision-making, which fosters a positive organizational culture and promotes long-term success. #RamVChary
Public Speaking Tips to Help You Be A Strong Leader.pdfPinta Partners
In the realm of effective leadership, a multitude of skills come into play, but one stands out as both crucial and challenging: public speaking.
Public speaking transcends mere eloquence; it serves as the medium through which leaders articulate their vision, inspire action, and foster engagement. For leaders, refining public speaking skills is essential, elevating their ability to influence, persuade, and lead with resolute conviction. Here are some key tips to consider: https://joellandau.com/the-public-speaking-tips-to-help-you-be-a-stronger-leader/
Make it or Break it - Insights for achieving Product-market fit .pdfResonate Digital
This presentation was used in talks in various startup and SMB events, focusing on achieving product-market fit by prioritizing customer needs over your solution. It stresses the importance of engaging with your target audience directly. It also provides techniques for interviewing customers, leveraging Jobs To Be Done for insights, and refining product positioning and features to drive customer adoption.
12 steps to transform your organization into the agile org you deservePierre E. NEIS
During an organizational transformation, the shift is from the previous state to an improved one. In the realm of agility, I emphasize the significance of identifying polarities. This approach helps establish a clear understanding of your objectives. I have outlined 12 incremental actions to delineate your organizational strategy.
Ganpati Kumar Choudhary Indian Ethos PPT.pptx, The Dilemma of Green Energy Corporation
Green Energy Corporation, a leading renewable energy company, faces a dilemma: balancing profitability and sustainability. Pressure to scale rapidly has led to ethical concerns, as the company's commitment to sustainable practices is tested by the need to satisfy shareholders and maintain a competitive edge.
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...dsnow9802
Colby Hobson stands out as a dynamic leader in the residential construction industry. With a solid reputation built on his exceptional communication and presentation skills, Colby has proven himself to be an excellent team player, fostering a collaborative and efficient work environment.
2. In-Depth analysis tools
When you have either a significant one-off defect or
problem, or a series of minor problems over a prolonged
period of time that requires a detailed approach
3. Benefit of formal problem solving
• Think of a typical re-occurring problem that’s worth 60min/week
– Fallen bottles on a labeller infeed
– Collation errors in a packer
– Materials issues in a palletiser
– Startup issues following on a Monday morning
• Imagine how many hours have been spent observing this issue. How many engineering fixes
were attempted. How much money in parts has been spent over the last 6 months that this has
hurt you
• Now imagine getting a team to sit in an office to work through a structured process for 2-3hr in
one go and imagine the most frequent complaint:
“This is all very good, but it’s just too slow...we don’t have time for this”
• How many hours of resource have you wasted by NOT doing this sooner?
• When you have something that’s cost you 60min week for 3 years is 3 hours in one week
really too slow?
4. Introduction to a formal problem solving process
• As an example of an off-line problem solving process we will demonstrate Kepner-
Tregoe’s Problem Analysis process
• This is ideal for significant issues or repeat offenders and may involve a team of
people for a reasonable period time
• Getting a great result = follow the process
• Ensure that the team has a trained facilitator who will ensure that the process is
followed and that the team are not jumping to unfounded conclusions
• Potential issues
– A good RCA is a process. A process is only effective when it is followed robustly
– Can require strong leadership skills from a facilitator to ensure that the team stays on target
5.
6. Identify possible causes from experience:
- Faulty sim card
- Phone damaged
- Disconnected
- Phone not allowed to travel
- Flight mode switched on
Problem:
- I can’t make phone calls
Evaluate possible causes:
- If_____is the true cause of _____how does it
explain the Is and Is Not information?
- What assumptions have to be made?
- Which cause best explains the Is and Is Not
information?
CAN SOMEONE HELP
ME?
IS IS NOT
What
Object has the
deviation
Where
Is object when
deviation occurs
When
Was deviation
observed first
Extent
How many
deviations on obj
- My phone - Colleague’s phone
- Where I am standing now
- The hotel, the airport, conference room
- Calling features and data features
- At the airport in England
- Any other feature on my phone
- Since I got off the plane
- Continuously
- On this trip
- Before getting on the plane
- All time since getting off the plane
- On other trips abroad
- 1; my phone
- N/a
- One; my ability to make calls+data
- No trend
- All the other phones
- N/A
- All other applications not working
- No trend
Define:
- My phone can not make calls
Problem Analysis Example