An IT "Partner" Not "Provider"
Your time is precious; you have more important issues to deal with rather than worry about your computers or your network. It is however a critical enabler to your business that these devices work when you need them most. So what do you do? NNT’s Servicing Solutions is ideal for organizations and individuals which demand the utmost in computer and network reliance and quality service.
Backed by over 30 plus years in combined IT experience, NNT Solutions addresses your IT needs by:
Locally owned and operated
Brick and mortar location located in the heart of Gainesville, GA
Full Service Computer / Server repair and testing lab open 6 days a week.
On-Call technicians available for our contract business customers, providing emergency services 24/7 including holidays.
Guaranteed network availability
Predictable IT spending costs
Higher priority response for network issues
Multiple levels of support and accountability.
Assigned Network Engineer to oversee all IT operations, and becomes your IT Manager when planning for the future of your business in terms of automation
Finally, technicians assigned to you but are accountable to the IT Manager to insure the highest level of quality; security and attention to detail are met at all times. NNT worries about your network and computers so you don’t have to.
All Technicians are fully certified on various technology levels.
Some of the many services we provide to small businesses
Support Plans for small businesses
Network design and implementation
Onsite and Remote repair services
Training and consulting
IT equipment sales
Disaster recovery/backup plans
Data recovery
Hosted solutions such as spam protection, offsite backup, and website filtering.
Disaster Recovery best practices. We outline the importance of protecting your business and the latest technology that allows you to reduce risk at a more affordable cost. We cover virtualisation, Pre-recovery, reducing recovery time and reducing costs.
Disaster Recovery best practices. We outline the importance of protecting your business and the latest technology that allows you to reduce risk at a more affordable cost. We cover virtualisation, Pre-recovery, reducing recovery time and reducing costs.
From the monthly Community IT Webinar series on technology for nonprofit organizations. This month we discuss approaches for supporting remote workers.
The outsourcing of NOC services can provide many benefits to the business. This presentation talks about the benefits of outsourcing NOC services:7 benefits of outsourcing NOC services.
Avoid the IT War Room: Integrate Mainframe and IBM i into ServiceNowPrecisely
In today’s increasingly digital world, the stakes are higher than ever before for IT to support mission-critical business services 24x7x365. At the same time, the IT landscape is more complex, and staff can be dispersed across the country – or around the world.
Downtime is not an option – but how do you avoid it? As they say, the best defense is a good offense. And that’s what ServiceNow delivers. ServiceNow Event Management uses machine-learning driven AI Ops to dramatically reduce the time it takes to identify and resolve problems by providing a single source of truth and cutting through the noise.
But, if you still rely on siloed tools to monitor your mainframe and IBM i systems, you’ll find yourself back in the IT war room when things go wrong – wasting valuable time assembling the team and piecing together disconnected views just to understand the root cause – let alone fix it.
With Precisely Ironstream, you can support business service health with dramatically lower mean-time-to-resolution by seamlessly integrating these legacy IBM systems into your ServiceNow Event Management dashboards. Join our webcast as we discuss:
- Benefits of ServiceNow Event Management
- Challenges integrating legacy systems into ServiceNow
- How Ironstream integrates mainframe and IBM i machine data into ServiceNow Event Management
Solving Your IT Challenges with Alliance Technologies and Invision Managed Se...AllianceTechnologies
Invision Managed Services from Alliance Technologies LLC can help you increase uptime, decrease downtime and provide outstanding 24x7 support from technology experts
NOC services involve the continuous monitoring and management of an organisation’s IT infrastructure to keep it running smoothly and efficiently, 24/7. The NOC provides round-the-clock proactive monitoring and management to enable issues to be caught and resolved before they become potential show-stoppers. The effective NOC relies heavily on automation; in particular, the use of sophisticated remote monitoring management (RMM) tools.
Panda Systems Management is a single, complete, cloud-hosted solution to centrally manage all your devices, wherever they are.
More info: http://www.pandasecurity.com/enterprise/solutions/cloud-systems-management/
Remote Infrastructure Management Service encompasses the full life cycle of IT services, ranging from consulting and design, integration and customization to 24x7x365 management.
From the monthly Community IT Webinar series on technology for nonprofit organizations. This month we discuss approaches for supporting remote workers.
The outsourcing of NOC services can provide many benefits to the business. This presentation talks about the benefits of outsourcing NOC services:7 benefits of outsourcing NOC services.
Avoid the IT War Room: Integrate Mainframe and IBM i into ServiceNowPrecisely
In today’s increasingly digital world, the stakes are higher than ever before for IT to support mission-critical business services 24x7x365. At the same time, the IT landscape is more complex, and staff can be dispersed across the country – or around the world.
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But, if you still rely on siloed tools to monitor your mainframe and IBM i systems, you’ll find yourself back in the IT war room when things go wrong – wasting valuable time assembling the team and piecing together disconnected views just to understand the root cause – let alone fix it.
With Precisely Ironstream, you can support business service health with dramatically lower mean-time-to-resolution by seamlessly integrating these legacy IBM systems into your ServiceNow Event Management dashboards. Join our webcast as we discuss:
- Benefits of ServiceNow Event Management
- Challenges integrating legacy systems into ServiceNow
- How Ironstream integrates mainframe and IBM i machine data into ServiceNow Event Management
Solving Your IT Challenges with Alliance Technologies and Invision Managed Se...AllianceTechnologies
Invision Managed Services from Alliance Technologies LLC can help you increase uptime, decrease downtime and provide outstanding 24x7 support from technology experts
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Panda Systems Management is a single, complete, cloud-hosted solution to centrally manage all your devices, wherever they are.
More info: http://www.pandasecurity.com/enterprise/solutions/cloud-systems-management/
Remote Infrastructure Management Service encompasses the full life cycle of IT services, ranging from consulting and design, integration and customization to 24x7x365 management.
Meeting the True Intent of File Integrity MonitoringTripwire
Today, organizations simply use file integrity monitoring (FIM) to meet one of the many regulations, like PCI, that require it. But for most, the term “FIM” has become synonymous with “noise” due to the volume of change data it indiscriminately produces. Learn what true FIM is, and why it’s still critical for security and compliance.
Whitepaper here: http://www.tripwire.com/register/meeting-the-true-intent-of-file-integrity-monitoring/
Managed Services provides your full-time IT department at a fraction of the cost. Enjoy proactive maintenance, decreased downtime, and faster support services both onsite and remote. 1-844-624-6672 or www.magoosvc.com
NCET Tech Bite | Ron Husey, Moving Your Business to the Cloud | Mar 2016Dave Archer
Ron Husey, Founder and President of Xogenous, explored what you can do to make the right cloud decisions for your business. Whether you are taking your first steps or deciding how to move additional components of your network into the cloud, Ron shed light on the options available and how to avoid making costly mistakes. He discussed the latest cloud technologies, how best to secure your data, and best practices to gain the maximum benefits from your IT investment. He also provided several action steps that you can take immediately to truly benefit from moving to the cloud.
Whether you have your own I.T. department or you use an outside provider, there are certain things you should expect AND receive and also understand about I.T.
This short presentation outlines what you should expect and understand to ultimately manage your I.T. like every other department in your company with accountability through key performance indicators and metrics.
The following is a presentation that will help you manage your IT people, processes and technology by Jason Caras, Co-CEO of IT Authorities currently ranked 35th in the world by MSPMentor.net
Realizing the Cost Benefits of Fixed-Cost Managed IT Services ACEITS
Business that switch to fixed-cost managed IT services get their technology issues resolved faster and see significant cost-savings over a break/fix model. View this presentation to learn more about how fixed-cost managed IT services deliver increased uptime, get small issues resolved before they become major problems and allow businesses to have predictable monthly technology expenses. No more surprises you haven't budgeted for.
Provider for Business Technology solutions | Outsourced IT service delivery that helps companies maximize their business potential by developing a cost effective plan that can effectively utilize information technology. The core strength of ESW is to devise what you need by careful analysis and competitive review then to present the best possible solution for today that will carry your company well into the future. We manage your technology systems so you can do what you do best.......... run your business
Fast-teks Managed IT Services provides the latest in IT solutions. With both hardware and software components of IT systems constantly evolving, businesses with limited resources may very well find themselves left behind after a while. But with Fast-teks Managed IT Services, you are able to enjoy the advantages of the latest IT solutions at a fraction of the cost – enabling you to provide the best possible service to your clients.
Fast-teks Managed IT Services provides you a better, more dependable IT infrastructure. For small businesses, it can be tedious to maintain an in-house IT arm; and you run the risk of stretching resources too thinly, which can compromise the quality and output of your IT department. Fast-teks Managed IT Services allows you to have a stable and dependable IT arm that's dedicated to meeting your specific needs in the most cost-effective manner.
Fast-teks Managed IT Services offers a more comprehensive and complete IT solution. More often than not, small and undermanned IT departments are more of a burden to the organization they belong to – errors are more likely to occur, response and problem solving is a slow process, and staff members are probably overworked and underpaid, making them both unhappy and less productive. Fast-teks Managed IT Services, on the other hand, are completely the opposite, allowing you to utilize efficient and comprehensive solutions that are tailor-made to fit your specific requirements.
Fast-tek Managed IT Services help you maintain compliance. With the marketplace becoming more and more competitive, meeting different compliance regulations has become a fundamental need. From Sarbanes-Oxley to the Health Insurance Portability and Accountability Act (HIPAA), smaller companies can often find themselves lost. Fast-teks Managed IT Services helps your company not only fully understand the requirements of these regulations, but also comply with them.
As nonprofit organizations adopt cloud for basic productivity and database needs, the role of the"technology staff" must shift. Today, IT staff must engage with management and users to understand business needs and manage systems rather than hardware. We will discuss this changing role and how nonprofit leaders can prepare to successfully manage the new IT landscape, and the responsibility of managing data sources, understanding data integration and how this can affect the organization.
Exception Management to Support Services IT Provided to the BusinessCherwell Software
Dealing with the good and bad “alerts” from environments is a challenge when one deals with 500 Servers, 800 SQL Databases and 2500 workstations. How does IT ensure that all of the alerting systems can change IT behavior to become more pro-active? The default mechanism is to produce e-mail, and lots of it, to various resources and/ or e-mail distribution lists. This remains an unstructured approach and can only work in very small IT environments. Learn how Super Group manages alerts and steal ideas you can use in your environment.
Plan B and the Business Continuity Institute presented this Webinar on disaster recovery best practices. For all business continuity and disaster recovery professionals to keep up to date with the latest best practices.
Can you process 10 trillion logs per day software architecture conference 2015Sumo Logic
Built on AWS, Sumo Logic’s multitenant machine data analytics service has scaled to query over 10 trillion logs per day. Christian Beedgen, Sumo Logic’s cofounder and CTO, will walk you through the planning and execution of a massive SaaS architecture and key insights he had along the way.
Topics include:
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how we have needed to scale incrementally by several orders of magnitude since 2010
- how to recover from being an enterprise software engineer the realization that arguing with customers about Solaris vs Linux, and RAID 6 vs RAID 10 when selling them software is a waste of time; nobody wants to know how to run your system, users want to actually use your system; how building services is a way out of the enterprise software conundrum of having to manage increasingly complex systems is dragging users down; how the cloud turns every programmer into a datacenter architect
- herding microservices
a look at Sumo Logic’s microservices architecture; why we went this way; what we had to build to manage the herd 4 years ago; what we could today take off the shelf; how any real system service architecture diagram looks like spaghetti; how we deal with this at scale in operations
- factoring and refactoring on a new level, or how everything old is new again
maybe our OO skills are still useful; programmable infrastructure is still a program; any program benefits from factoring; any program benefits from refactoring; any system should be highly cohesive and loosely coupled; guess what, this still applies, but at a +1 higher layer of abstraction
- when not to scale
scaling out is great; scaling out in light of state is a bad idea; data and locality fragmentation; fractal horizontal scaling using partitioning and affinity; how to manage this operationally at runtime; musings on copy and paste scaling
Cloud architects – if you’re looking to improve scalability and performance, this session will share successes (and failures!) applicable to your own infrastructure.
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NNT Business Solutions - NNTServe Overview
1. Solutions
Presented By: “Not your Average Geeks”
Steven Moore
- Lead Network Engineer
- email: stevenm@nntsolutions.com
Steven Moore - MCP, MCSA, MCSE
- Lead Network Engineer
- email: stevenm@nntsolutions.com
NNT Solutions – A Microsoft Certified Partner
104 Carrington Park Dr Suite B
Gainesville, GA 30504
Tel: (770) 535-0890
Url: www.NNTSolutions.com
June 3rd, 2010
2. Today’s Agenda
• Who We Are – “Not Your Average Geeks”
• The Perception
• Defining The Pain, and How Much Does It Truly Cost
you?
• The Solution
• Benefits
• The Technology
• Closing Thoughts
• Q&A
3. Why us? And why the vision?
•NNT’s founding vision and mission… accountability, attention to
detail, and be Partner not a provider to our clients
Our Proof…
•We are the leading IT Solutions provider servicing the North
Georgia area for over 9 years.
•All major vendor certifications, including Military experience, specific
to management and security. (Secret Clearance and high level
management training)
•Specialists in IT infrastructure management, planning and security
•Have served over 2000 of customers
•Continue to serve customers such as Albert International, Critical
Components, Buford City Schools, Atlanta Inboard and much more.
4. The Perception... “Have you heard or said this before?”
• “If it isn't broke, don’t fix it”
– why worry or spend the money… its been running fine for years
• I can operate fine without my computer system.
• All we use our computers for is to check the internet
• I’ve got a backup.
– Yes I verify my back and take it offsite each day, because my
employee says so.
• If I lost my server tomorrow, it would be a little
inconvenient… but I can survive
5. Defining The Pain…
• Ongoing costs and lack of predictability
– Costs too much to maintain IT systems now
– Poor predictability for costs
• Excess downtime
– Lost productivity
– Costs to fix
– Management time and effort to resolve
• Accountability
– Who owns the problem?
6. Defining The Pain Continued…
• Absolute dependence on technology
• Unclear, defined cost of downtime (but known to you when it does
happen)
• Defined availability requirements (you know what needs to work but
how do you tell if it’s actually working. i.e. Backups)
• Lack of visibility into future resource requirements (most small
businesses buy as they go)
• Non-IT people reporting problems
• No knowledge of Network as well as no documentation
7. Do You Truly Know What “DOWN” Means To Your Company?
• The Obvious • Behind the Scenes
– No internet – Client services & support
– No email – Sales
– No Web site – Productivity issues
– No access Documents – No payroll
– No access to Customer – No accounting or finance
Management System at – No access to client data
Corporate – No order entry
– Phones not working… – No printing
– No telephone (VoIP)
– No access to files
– No electronic communication
8. You Are Only As Strong As Your Weakest Link
System
Cost
System Business
Reliability
Complexity Demands
External
Threats
10. Example: Buford City Schools
• The Server’s Hard Drive fails at 5pm Saturday afternoon
– Staff is unaware all weekend of the problem.
• Systems Admin finds out about the failure @ 8:30 Monday morning
• System Admin can’t fix and panics, looks in the phone book and finds first
available technician that can RESPOND!!!
• A technician arrives that afternoon (hopefully)
• The Technician’s first trip is to diagnose the problem, he then determines that
the hard drive is 100% full, Data on server could be corrupted!!!
• The technician didn’t bring a portable storage drive to move data off.
• Technician has to leave to obtain proper tools.
• Technician arrives and starts pulling data off, but Email Server is corrupt.
• The technician restores service by Wednesday using tape backup.
• Total Impact: at least 4 days.
11. How much would that have cost you?
• Would you agree time is money?
• 90% of small businesses think cost = Cost of tech / Repair parts
• True: Repair parts and technician time does cost money…
But more importantly:
• Highest cost = downtime!!!
• Simple formula: number of staff, times number effected, times their
pay-rate, times the number of hours your system went down.
• Plus: Catch-up time
• Finally reputation to the customer… if you lost 1 customer, how much
would that cost
Bottom-line if you take into account the cost of downtime you see
it cost you much more then the entire computer system itself…
12. Reality Check
• Downtime effects your productivity
– One hour of downtime for a $1 million revenue company costs
$500 /hour
– The average company in the U.S. experiences 2 hours of
downtime per week
$500/hour x 2 hours x 4 weeks = $4,000/month
• IT is the #1 expense after HR
• Downtime has become the #1 expense in IT
14. The FIX or as we call it the SOLUTION…
Introducing…
These Services Programs Include…
15. These Programs will solve your problem because…
• Minimize the likelihood of failure / negative business impact
– 24/7 Predictive Failure Monitoring – Allows us to see problems before they occur
– Preventive Maintenance Schedule (Weekly, Monthly, Quarterly, Yearly)
• Reduced business impact of failure (if we cant prevent the problem)
– Downtime fixed faster, cause we are monitoring your network 24/7
– 2 Hour Response, and top priority over all other service agreements
– If you experience a complete disaster our NNT StoreIT will have you up and running in as
little as 30 Minutes
• Virtual CIO (Chief Information Officer) program
– Access to a highly skilled technology executive
– Quarterly IT Briefing…
• Review usage & review reports
– Demonstrate results
– Proactively identify future problem areas
• All of the above at a fixed fee…
16. Also…
• What does that mean to You ?
– Predictable and scalable monthly cost
• Probably lower cost!
• Scales as you do
– Improve network reliability
• Proactively stop issues before they happen and reduce their impact
– Increased staff productivity
• Less downtime
– Reduce external threats
• If they do get in, we can see them and take action
– Access to highly specialized resources
– Sarbanes-Oxley /HIPPA Compliance
• 24/7 Reactive and Predictive Failure is a requirement of HIPPA / Sarbanes-Oxley
17. - NNT’s Network Operations Center
• Dashboard – central view of
the availability of your network
• Device Connectivity –
understand when key devices
are not alive on the network
• Network Service Availability
– monitor key network
services, such as email and
web are available to your users
• Notifications – automatically
notified when mission critical
services fail
• Reporting – monthly reporting
of key success factors
19. - Total Multi Layered Security
NNTGuard
Managed Security
NNTGuard
Service NNTGuard correlates events across disparate systems
collects, analyzes
and escalates
critical security
events to ensure a
comprehensive and
proactive security
solution across
distributed
infrastructures.
20. - Total Web Security
• Fully managed Web Security and Access Solution
• No need to purchase, Install, manage or update filtering
software
• Much more reliable then standard AV, because it is fully
managed, updated and monitored
• Exceeds Government Regulations
21. - True Disaster Prevention
• Complete Disaster Recovery Solution
– Including Offsite
• The BDR is the heart of our StoreIT Solution which is a device we will install in your
network that can support up to 400GB and up to 2 Servers.
• The BDR100t will take snap shots or all your server every 15 minutes and archive your
data, if need the BDR can recover a fully crashed server as quickly as 30 minutes
• The BDR also sends a full backup off site ever day to 2 data centers incase of a
complete disaster to the BDR such as a fire in your building
• The NNT StoreIT solution also satisfies your backup and data archiving requirements
for HIPPA
• Backups to both the BDR of Offsite Data Centers are monitored 24 hours a day.
• 500 Gigs of Offsite Storage is included already within the NNT Serve Contract
• Additional storage can be purchased at a reduced cost of only $2.00 a gig per month
22. - Perimeter Email Spam Control
• In the cloud service (prevents viruses / spam before it hits your
server)
• Level 3 Advanced Virus and Spam filter – exceeds government
guidelines (Info/privacy security Act)
- Reflexion, Archiving, Discovery, and Recovery
• Disaster recover
• Company archiving solutions, allows company wide email searching
– meets legal concerns
• Keeps your exchange server under limit, yes there is a limit
24. NNT Managed Services Summary
• Your IT Staff, Help Desk Support, Network Administrator, Network / PC
Technician, and Engineer oversight and planning.
• Unlimited Preventive Maintenance for both onsite / offsite
• Unlimited User Support (onsite / offsite)
• Unlimited Emergency / after hour support
• 24 Hours, 7 Days a week your network is being watched
• Monthly Executive Summary Report
• Quarterly CIO / Engineer Meeting
• NNT Swap Program
• Yearly Full Network / Security Assessment and Documentation
• Customer Portal – View, add and track problems / Projects
• Disaster Recovery Development / Execution
• Access to 24 Hour Emergency Support Line
• *NEW - NNT StoreIT (Full Backup solution – Onsite / Offsite, able to
restore your servers and data as fast as 30 minutes.
• Full Network Security, Perimeter Defense
25. Conclusion
• If you would like to:
– Reduce frequency and severity of preventable IT failures
– Predict and justify IT costs
– Improve staff productivity
– Feel confident about your Data and Security risks and policies
– Reduce emergency service calls
– Getting real business value out of IT
27. NNT Serve Success Stories
• Tri-County Internal Medicine
– Saturday EMR Server memory failure
– MSP alerted and fixed
– Result: No impact on Monday patients and doctors had no interruption.
• Atlanta Inboard
– Servers needed for closing documents
– Alert received on Monday evening that hard disk capacity reached
– Tech applies temporary fix to reduce capacity problem
– Result: Servers functional for Tuesday avoiding hundreds of thousands of dollars
in lost productivity and potential lost sales
• Country Way Family Practice
– System memory stays at constant overload during work hours
– Tech is able to see this trend
– Result: able to prevent major problem and data loss
28. Note about Security and Regulatory Issues
• Blaster virus cost businesses like yours two billion dollars – and a
patch had been available for weeks! Failure to comply with
regulations and legislation shuts companies down.
– Security Event Monitor
• Security affects availability/productivity
• Viruses
• DOS Attacks
• Spyware
– Compliance is mandatory
• HIPAA
• Sarbanes-Oxley
• Gramm-Leach-Bliley Act
– Legal Concerns as mentioned earlier