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SERVE model
The document outlines the characteristics of great leaders, emphasizing their role as serving leaders who focus on the growth and development of others rather than their own self-interest. Key qualities include the ability to create a compelling vision for the future, engage and develop team members, continuously reinvent themselves and their organizations, and foster trusting relationships while valuing both results and interpersonal connections. By embodying core values and investing in their teams, these leaders can maximize potential and achieve sustainable success.
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SERVE model
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- 2. The SERVE Model •Great leaders SERVE others Are you a SERVING leader? Or a SELF-SERVING leader? A self serving leader is limited to their own interactions A Serving leaders actions reach far and wide, are passed on to others and have limitless impact on the world
- 3. Serve Model • Agreat leader ‘See’s the future’ and creates a compelling future orientated picture that others can connect and become passionate about • They invest in working ‘on the business’ and ‘in the business’ • See the futureS
- 4. Serve Model • Agreat leader: – Knows that success happens through others – Recruit the right people (based on attitude & character) – Deal with poor performance – Get the right people in the right role – Engage peoples heads and hearts • Engage and develop othersE
- 5. Serve Model • Re-inventcontinuously across three streams – Themselves through growth and learning, setting example – Systems and process – to make things better, quicker, more efficient – Business structure – based on the current needs of the business • Re-invent ContinuouslyR
- 6. Serve Model • Agreat leader values both results and relationships with others, not either or. – Without followers leaders can’t create sustainable results – Building relationships with others involves investing time, caring, appreciating and listening – recognising everyone is different and has different needs • Value results and relationshipsV
- 7. Serve Model • Agreat leader develops trusting relationships with their team to maximise their potential • To do this they need to embody the values, clearly articulating, modelling and enforcing the core values • Walk the talk – any incongruence will detract from establishing trust • Embody the ValuesE
- 8. SERVE Model • Seethe futureS • Engage and Develop othersE • Re-invent continuouslyR • Value results and relationshipsV • Embody the valuesE
Editor's Notes
- #3 Listening skills - understand individuals as human beings The Secret of Great leaders Great leaders SERVE Leaders continually ask themselves am I a serving or self serving leader Character (below the iceberg waterline) and skills (above the waterline) By serving others I continually help my team grow and become more effective. Finding ways to serve my team in countless ways. The more I serve the more I’ll want to. A great question ‘Am I a serving leader or a self serving leader?’ The rewards of a serving leader is far beyond a self serving one. Serve (S) See the future - something to be passionate about and connect with. Take people from one place to another - creating a compelling future oriented vision. Leaders invest time in heads up (on business) as well as heads down (in business) Visioning is a heads up activity. Engage (E) Engage and develop others. Success happens through people. Recruit the right people - engage the right people. Poor performers affect others. Leaders need to deal with poor performance. Let potential people interview me - try talk them out of job at the end. Get the right people in the right job. Engage heads and hearts. Set goals and objectives that are stretching. Reinvent continuously ® A- Great leaders reinvent themselves through growth and learning. Also setting an example to the team. We live in a changing world as we reinvent ourselves we are best prepared. We have a stewardship responsibility to maximise our god given potential. B- Reinvent systems and processes - make it better, quicker, more efficient. C- Reinvent business structure based on the current needs and changing demands Let team contribute to this process in all areas. Good leaders ask questions to help process. Value results and relationships (V) Great leaders do both and not either or Without followers you can’t create long term results. Relationships with the team. Leaders have : Good listener, invest time, cared, appreciated, everyone is different accept this. Help people outside their work life - use the OLR as trigger. Embody the values (E) Leaders cant help their team reach their full potential without Trust. Leaders have to embody the values of the organisation, walk the talk. Live consistently with our values - not doing this gives a reason not to trust. Great leaders -Establish, articulate, model and enforce the core values. People only follow leaders they trust. Application to OFX In January - what’s our plan for 2011 Help my team deliver their objectives
- #4 Serve (S) See the future - something to be passionate about and connect with. Take people from one place to another - creating a compelling future oriented vision. Leaders invest time in heads up (on business) as well as heads down (in business) Visioning is a heads up activity.
- #5 Engage (E) Engage and develop others. Success happens through people. Recruit the right people - engage the right people. Poor performers affect others. Leaders need to deal with poor performance. Let potential people interview me - try talk them out of job at the end. Get the right people in the right job. Engage heads and hearts. Set goals and objectives that are stretching.
- #6 Reinvent continuously ® A- Great leaders reinvent themselves through growth and learning. Also setting an example to the team. We live in a changing world as we reinvent ourselves we are best prepared. We have a stewardship responsibility to maximise our god given potential. B- Reinvent systems and processes - make it better, quicker, more efficient. C- Reinvent business structure based on the current needs and changing demands Let team contribute to this process in all areas. Good leaders ask questions to help process.
- #7 Value results and relationships (V) Great leaders do both and not either or Without followers you can’t create long term results. Relationships with the team. Leaders have : Good listener, invest time, cared, appreciated, everyone is different accept this. Help people outside their work life - use the OLR as trigger.
- #8 Embody the values (E) Leaders cant help their team reach their full potential without Trust. Leaders have to embody the values of the organisation, walk the talk. Live consistently with our values - not doing this gives a reason not to trust. Great leaders -Establish, articulate, model and enforce the core values. People only follow leaders they trust.
- #9 Listening skills - understand individuals as human beings The Secret of Great leaders Great leaders SERVE Leaders continually ask themselves am I a serving or self serving leader Character (below the iceberg waterline) and skills (above the waterline) By serving others I continually help my team grow and become more effective. Finding ways to serve my team in countless ways. The more I serve the more I’ll want to. A great question ‘Am I a serving leader or a self serving leader?’ The rewards of a serving leader is far beyond a self serving one. Serve (S) See the future - something to be passionate about and connect with. Take people from one place to another - creating a compelling future oriented vision. Leaders invest time in heads up (on business) as well as heads down (in business) Visioning is a heads up activity. Engage (E) Engage and develop others. Success happens through people. Recruit the right people - engage the right people. Poor performers affect others. Leaders need to deal with poor performance. Let potential people interview me - try talk them out of job at the end. Get the right people in the right job. Engage heads and hearts. Set goals and objectives that are stretching. Reinvent continuously ® A- Great leaders reinvent themselves through growth and learning. Also setting an example to the team. We live in a changing world as we reinvent ourselves we are best prepared. We have a stewardship responsibility to maximise our god given potential. B- Reinvent systems and processes - make it better, quicker, more efficient. C- Reinvent business structure based on the current needs and changing demands Let team contribute to this process in all areas. Good leaders ask questions to help process. Value results and relationships (V) Great leaders do both and not either or Without followers you can’t create long term results. Relationships with the team. Leaders have : Good listener, invest time, cared, appreciated, everyone is different accept this. Help people outside their work life - use the OLR as trigger. Embody the values (E) Leaders cant help their team reach their full potential without Trust. Leaders have to embody the values of the organisation, walk the talk. Live consistently with our values - not doing this gives a reason not to trust. Great leaders -Establish, articulate, model and enforce the core values. People only follow leaders they trust.