4 Of The 7 Problem Solving Tools
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The document discusses 4 of the 7 problem solving tools: Cause and Effect Diagrams, Flowcharts, Checklists, and Pareto Analysis. It provides descriptions of what each tool is, why it is used, and an example for each. Cause and Effect Diagrams help identify primary and secondary causes of a problem. Flowcharts visualize processes to detect bottlenecks. Checklists ensure standards are followed. Pareto Analysis identifies the "vital few" key causes that produce most problems.
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BENEFITS OF DOCUMENT
Learn how to apply the PDCA approach to solve problems and save money.
Learn how to apply the basic quality tools to identify and analyse problems.
Learn how to develop problem solving teams to sustain a continuous improvement culture.
DOCUMENT DESCRIPTION
In this training presentation, you will be able to teach employees on the structured Plan-Do-Check-Act (PDCA) approach to problem solving. Many world class companies such as Toyota uses the PDCA problem solving process for the relentless pursuit of continuous improvement. When combined with the basic quality tools, this approach identifies problems, analyzes root causes and generates solutions. Teach your staff to put effective solutions in place to prevent similar problems from recurring in the future. This methodology can be applied to both manufacturing and service organizations.
LEARNING OBJECTIVES:
1. Understand the principles and key concepts of problem solving
2. Learn how to apply the PDCA technique and basic quality tools to problem solving
3. Learn how to identify root causes and develop countermeasures
4. Learn how to prepare a problem solving storyboard
5. Understand the roles of problem solving team
6. Define the critical success factors for effective problem solving
CONTENTS:
1. Introduction to Problem Solving
2. Concept of Problem Solving Teams
3. Overview of Process Management
4. PDCA Problem Solving - The Step-by-step Approach
5. Basic Problem Solving Tools
6. Project Reporting Using A3 Storyboard
7. 10 Common Mistakes
8. Critical Success Factors
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Learn how to develop problem solving teams to sustain a continuous improvement culture.
DOCUMENT DESCRIPTION
In this training presentation, you will be able to teach employees on the structured Plan-Do-Check-Act (PDCA) approach to problem solving. Many world class companies such as Toyota uses the PDCA problem solving process for the relentless pursuit of continuous improvement. When combined with the basic quality tools, this approach identifies problems, analyzes root causes and generates solutions. Teach your staff to put effective solutions in place to prevent similar problems from recurring in the future. This methodology can be applied to both manufacturing and service organizations.
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1. Understand the principles and key concepts of problem solving
2. Learn how to apply the PDCA technique and basic quality tools to problem solving
3. Learn how to identify root causes and develop countermeasures
4. Learn how to prepare a problem solving storyboard
5. Understand the roles of problem solving team
6. Define the critical success factors for effective problem solving
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1. Introduction to Problem Solving
2. Concept of Problem Solving Teams
3. Overview of Process Management
4. PDCA Problem Solving - The Step-by-step Approach
5. Basic Problem Solving Tools
6. Project Reporting Using A3 Storyboard
7. 10 Common Mistakes
8. Critical Success Factors
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D5: Develop & Verify Solution
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D7: Prevent Recurrence
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The A3 report can be used to propose solutions to problems, give status reports on ongoing projects, and report results of information gathering activity.
A3 is not about generating more paperwork, but it is all about creating a process and a mindset that are uncompromising in their dedication to improvement. Diligently applying the process, thinking, and tools described in this presentation will dramatically improve the effectiveness of those individuals involved, and when spread through an organization, will quickly result in a culture of genuine improvement.
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• Strengthen cross-functional teamwork, problem solving and collaboration capabilities.
• Reduce defects, lead times and costs through effective problem solving.
• Identify the underlying root cause(s) by applying effective problem solving tools.
• Develop effective process controls to prevent recurrence of known problems.
• Establish a systematic documentation of the Problem Solving Process.
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The A3 provides a disciplined way of reporting on problems that encourages a disciplined way of solving problems.
Toyota's relentless dedication to continuous improvement is what gives them their greatest competitive advantage. To this end, the principle of PDCA: Plan Do, Check, Act is engrained throughout their corporate culture. Just as ingrained, and equally valuable, is the flexible, yet precise, reporting system, which is married to the process. All about efficiency, every report must be confined to one side of an A3 (11 x 17-inch) sheet of paper; hence the report is known as the A3.
The A3 report can be used to propose solutions to problems, give status reports on ongoing projects, and report results of information gathering activity.
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This A3 Thinking training guide emphasizes the discipline required to generate an A3 report. It covers everything needed to execute a rigorous reporting system. You will learn the step-by-step A3 problem solving process from problem identification to resolution in a fashion that fosters learning, collaboration, and personal development. The problem-solving team records the results of investigation and planning in a concise, two-page document (the A3 report) that facilitates knowledge sharing and collaboration.
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1. Understand the principles and significance of A3 thinking in continuous improvement.
2. Learn the step-by-step A3 problem-solving process, from theme development to follow- up.
3. Acquire proficiency in utilizing A3 problem- solving tools for effective analysis and decision- making.
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5. Practical Tips for Success
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The 8D (Eight Disciplines) Problem Solving Process is a team oriented and structured problem solving methodology that is mainly used to identify, correct and eliminate recurring problems.
The 8D Problem Solving Process focuses on the origin of the problem by determining root causes and establishes corrective and preventive actions.
The U.S. government first standardized the 8D Problem Solving Process during the Second World War, referring to it as Military Standard 1520. It was later popularized by the Ford Motor Company in the ‘60s and ‘70s.
Today, the 8D Problem Solving Process has become a standard in many industries as problem solving or improvement process, as internal Corrective Action Request (CAR) Process or as Supplier Corrective Action Request (SCAR) Process. The 8D Problem Solving Process can be an integral part of an Operational and Process Excellence initiative.
The benefits of a systematic Problem Solving Process are obvious.
• Create a shared understanding about how to systematically solve problems.
• Strengthen cross-functional teamwork, problem solving and collaboration capabilities.
• Reduce defects, lead times and costs through effective problem solving.
• Identify the underlying root cause(s) by applying effective problem solving tools.
• Develop effective process controls to prevent recurrence of known problems.
• Establish a systematic documentation of the Problem Solving Process.
The 8D Problem Solving Process follows a systematic methodology using eight step or disciplines.
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Useful Tools for Problem Solving by Operational Excellence Consulting
Useful Tools for Problem Solving by Operational Excellence ConsultingOperational Excellence Consulting
This presentation is a collection of 24 useful tools for problem solving. It includes the basic and advanced QC tools and are applicable to all types of industries.
Simply presented using a 'Purpose', 'When To Use' and 'Procedure' format, these tools can be applied to add greater breadth and depth to your PDCA, DMAIC, or 8D, etc. problem solving projects.
The tools include the following:
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2. Brainstorming
3. Gantt Chart
4. Stratification
5. Check Sheet
6. Bar Chart
7. Waterfall Chart
8. Line Graph
9. Pie Chart
10. Belt Graph
11. Radar Chart
12. Control Chart
13. Pareto Chart
14. Cause & Effect Diagram
15. 5 Whys
16. Histogram
17. Scatter Diagram
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Application of Shainin techniques in Manufacturing Industry- Scientific Probl...
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Elimination of wastage is one of the main criteria for “All inclusive growth”. Among the seven kinds of waste in Lean Toyota Production System – wastage on rework and scrap is a vital one. To minimise this waste the root cause of the chronic issues are to be identified and the manufacturing process is to be made robust. When solving chronic issues, on many occasions, the solution is found to be modifying current product / process specifications. This is because the traditional practice of accepting conformance to specification as gateway to quality – has camouflaged the root cause. Hence use of Scientific tool like Shainin Techniques which is impervious to specification will enhance the finding of root cause – in long standing chronic issues.
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8 D – Problem Solving Process
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HealtH Updates
ABOUT THE AUTHOR
Ms. Carter is Occupational Health, Safety and
Wellness Manager, Albemarle County, Charlot-
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E
xactly what is Six Sigma?
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belt—to signify the level of training
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Malcolm Baldridge National Qual-
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including AlliedSignal, Kodak, IBM,
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DEfinE
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OPS574 v1Process Improvement FlowchartOPS574 v1Page 2 of 2.docx
OPS/574 v1
Process Improvement Flowchart
OPS/574 v1
Page 2 of 2
Process Improvement FlowchartAs-Is Process Flowchart Evaluation
Select a process from an organization you work for or are familiar with. You will use this process in your Week 2 and Week 4 Assignments as well.
Create a flowchart of the as-is process using Microsoft® Word, PowerPoint®, Visio®, or Excel®. Insert your flowchart below this line.
Patient arrives at the hospital
Check-in at registration desk
Registration asks the patient for ID and insurance card(s)
Not on schedule, walk-in
New registration
On schedule
Recorded on the records book
Presents the issued notebook to the various departments for recording
Presents the book and receives the prescribed treatment
Patient leaves the hospital
Evaluate the efficacy of your process using process improvement techniques. Write your evaluation below this line.
I think that the current method for registration is outdated. To arrive a patient for services, the technique is currently straight forward and organized as the flowchart. Additional step could be taken to increase data transmission and accelerate the overall registration processes.Process Improvement Flowchart
Determine how the process can be improved
based on the results of your evaluation.
I could improve this approach by asking comprehensive questions during each patient encounter. This is so I could learn the registration process as much as possible. Learning through observation and physically registering patients would be the most informative Furthermore, this will reduce the number of calls that must be made when information s missed.
Define metrics and measure the current process. Insert the metrics and measures below this line.
"A process metric is a quantitative indicator of a process's efficiency and effectiveness. For every observer or creator of a process, the three most important indicators are inventory, flow rate, and flow time (Cachon & Terwiesch, 2020, Chapter 2).
Improve the process by employing process improvement techniques. Make a process flowchart of the revised procedure using Word, PowerPoint, Vizio, or Excel. If you take measurements of a process and then use your expertise to predict how it will function in the future, you will succeed.
Use process improvement techniques to improve the process. Create a flowchart of the improved process using
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Total Quality Management - Chapter 6 Management of Process Quality
Management of Process Quality, Fish bone Diagram, Process Control, Pareto Analysis, Inventor Just In Case, Inventory Just In TIme and its Benefits
Organize a ProjectTop of FormBottom of FormAssignment Conten.docx
Organize a Project
Top of Form
Bottom of Form
Assignment Content
Top of Form
This assignment is intended to help you use leadership skills to gather project members from cross-functional departments and skill sets and lead them in the fulfillment and implementation of a mock project.
Discover the various responsibilities of a project manager by organizing a project. See Chapter 19, sections 19.9 and Cases.
Apply project management tools and a PM outline type of your choice to structure and plan the project by defining, planning, and controlling. The project will be a continuation of how to improve the process you chose in Weeks 1 and 2.
Essay will include 10 – 12 paragraphs with the following as subtitles:
· Introduction
· Project description
· Project Management Charts (Critical Path, Gant Chart, etc.)
· Improved Process Flowchart from Week 1
· Meeting cadence/rhythm and timing
· Metrics to measure the project’s success
· Financial and budgetary considerations
· Description of the project reporting structure
· Conclusion
Cite at least four (4) peer-reviewed references to support your assignment.
Format your assignment according to APA guidelines.
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OPS/574 v1
Process Improvement Flowchart
OPS/574 v1
Page 2 of 2
Process Improvement FlowchartAs-Is Process Flowchart Evaluation
Select a process from an organization you work for or are familiar with. You will use this process in your Week 2 and Week 4 Assignments as well.
Create a flowchart of the as-is process using Microsoft® Word, PowerPoint®, Visio®, or Excel®. Insert your flowchart below this line.
Patient arrives at the hospital
Check-in at registration desk
Registration asks the patient for ID and insurance card(s)
Not on schedule, walk-in
New registration
On schedule
Recorded on the records book
Presents the issued notebook to the various departments for recording
Presents the book and receives the prescribed treatment
Patient leaves the hospital
Evaluate the efficacy of your process using process improvement techniques. Write your evaluation below this line.
I think that the current method for registration is outdated. To arrive a patient for services, the technique is currently straight forward and organized as the flowchart. Additional step could be taken to increase data transmission and accelerate the overall registration processes.Process Improvement Flowchart
Determine how the process can be improved
based on the results of your evaluation.
I could improve this approach by asking comprehensive questions during each patient encounter. This is so I could learn the registration process as much as possible. Learning through observation and physically registering patients would be the most informative Furthermore, this will reduce the number of call.
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4 Of The 7 Problem Solving Tools
- 1. 4 of The 7 Problem Solving Tools Agustini West Coast University
- 5. Example Causal Table: Possible Causes of Long Wait Time · lack of automation of procedures · outdated methods Procedures take too long insufficient capacity for number of users Limited space · users don't respect turns · users don't bring ID cards · users don't keep appointments Lack of user cooperation disorganization of the files · complicated storage methods · complicated procedures Too much paperwork · staff member has a second job · staff member must complete domestic chores before coming to work · staff member experiences unexpected delay in getting to work Staff arrives late to work Root Cause Immediate Cause
- 7. Example a Fishbone Diagrams
- 9. Example User Flow Chart, Registration Process, Santa Rosa Health Center
- 12. Example of a checklist: Did you take the patient's blood pulse? Did you take the patient's blood pressure? No Yes Did you weight the patient? No Yes Did you take the patient’s temperature? Patient’s Clinical File #: Profession : Name of Provider : Place: Hour : Date :
- 14. Example
- 15. Thank You Our ref : http://erc.msh.org