This document discusses the importance of independent outsourcing assurance for outsourcing success. It recommends establishing an independent assurance function to provide oversight across various phases of outsourcing including foundations, transitions, transformations, and contract terminations. Continuous assurance approaches are also suggested to monitor control effectiveness and ensure contractual obligations are met. Using independent assurance can help minimize risks, select the right suppliers, ensure quality deliverables, and increase the likelihood of achieving outsourcing objectives.
Today it is crucial for organizations to pay even greater attention on quality management as the
importance of this function in achieving ultimate business objectives is increasingly becoming
clearer. Importance of the Quality Management (QM) Function in achieving basic need by
ensuring compliance with Capability Maturity Model Integrated (CMMI) / International
Organization for Standardization (ISO) is a basic demand from business nowadays. However,
QM Function and its processes need to be made much more mature to prevent delivery outages
and to achieve business excellence through their review and auditing capability. Many
organizations now face challenges in determining the maturity of the QM group along with the
service offered by them and the right way to elevate the maturity of the same. The objective of
this whitepaper is to propose a new model –the Audit Maturity Model (AMM) which will
provide organizations with a measure of their maturity in quality management in the perspective
of auditing, along with recommendations for preventing delivery outage, and identifying risk to
achieve business excellence. This will enable organizations to assess QM maturity higher than
basic hygiene and will also help them to identify gaps and to take corrective actions for
achieving higher maturity levels. Hence the objective is to envisage a new auditing model as a
part of organisation quality management function which can be a guide for them to achieve
higher level of maturity and ultimately help to achieve delivery and business excellence.
Today it is crucial for organizations to pay even greater attention on quality management as the
importance of this function in achieving ultimate business objectives is increasingly becoming
clearer. Importance of the Quality Management (QM) Function in achieving basic need by
ensuring compliance with Capability Maturity Model Integrated (CMMI) / International
Organization for Standardization (ISO) is a basic demand from business nowadays. However,
QM Function and its processes need to be made much more mature to prevent delivery outages
and to achieve business excellence through their review and auditing capability. Many
organizations now face challenges in determining the maturity of the QM group along with the
service offered by them and the right way to elevate the maturity of the same. The objective of
this whitepaper is to propose a new model –the Audit Maturity Model (AMM) which will
provide organizations with a measure of their maturity in quality management in the perspective
of auditing, along with recommendations for preventing delivery outage, and identifying risk to
achieve business excellence. This will enable organizations to assess QM maturity higher than
basic hygiene and will also help them to identify gaps and to take corrective actions for
achieving higher maturity levels. Hence the objective is to envisage a new auditing model as a
part of organisation quality management function which can be a guide for them to achieve
higher level of maturity and ultimately help to achieve delivery and business excellence.
Risk Based Quality Management System AuditingAQSS-USA
All organizations have challenges in their businesses, But these internal and external challenges pose a threat to our goals and risk of their nonfulfillment.
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/itil-service-level-agreement-template-277
This document is an ITIL V3 based Service Level Agreement Template.
A Service Level Agreement is an agreement between an IT Service Provider and a Customer. It describes the Services being provided, the committed Service Level Targets, and the responsibilities of both IT Service Provider and Customer. It is the 'contract' between both parties and as such it must be signed by both, and then be subject to formal Change Control.
Typical contents: Service Description, Availability, Pricing, KPI's, Reporting, Review Meeting Frequency, Escalation Procedures, Key Stakeholder Contact Details, etc.
Internal Audit is a tool of control to measure and evaluate the effectiveness of the working of an organization primarily with accounting, financial and operational matters.
Internal Audit plays a constructive role by rendering service to the management with objective appraisal of systems, procedures, practices, compliance with policies.
LetzConsult presents a smarter ways for companies to find the most relevant Consultant for their business needs. Find the right consultants for your Company on LetzConsult.com
Service Level Management PowerPoint Presentation SlidesSlideTeam
This deck consists of total of thirty three slides. It has PPT slides highlighting important topics of Service Level Management Powerpoint Presentation Slides. This deck comprises of amazing visuals with thoroughly researched content. Each template is well crafted and designed by our PowerPoint experts. Our designers have included all the necessary PowerPoint layouts in this deck. From icons to graphs, this PPT deck has it all. The best part is that these templates are easily customizable. Just click the DOWNLOAD button shown below. Edit the colour, text, font size, add or delete the content as per the requirement. Download this deck now and engage your audience with this ready made presentation.
iBeggar.com is a website devoted to helping people present with personal plea for funds or help through Cyberbegging. iBeggar is a way to ask for monetary help for many diverse reasons whether it be for personal needs or to crowd fund an idea or business start up. The best thing about cyber begging is that no one knows who you are and there is no embarrassment allied with standing up in front of strangers. At iBeggar.com, you can not only beg but also find begging tips for better outcomes.
Turbopromoter.net Video Marketing Services are completely immune to such updates and our customers continue to rank very highly within their chosen niche.
Risk Based Quality Management System AuditingAQSS-USA
All organizations have challenges in their businesses, But these internal and external challenges pose a threat to our goals and risk of their nonfulfillment.
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/itil-service-level-agreement-template-277
This document is an ITIL V3 based Service Level Agreement Template.
A Service Level Agreement is an agreement between an IT Service Provider and a Customer. It describes the Services being provided, the committed Service Level Targets, and the responsibilities of both IT Service Provider and Customer. It is the 'contract' between both parties and as such it must be signed by both, and then be subject to formal Change Control.
Typical contents: Service Description, Availability, Pricing, KPI's, Reporting, Review Meeting Frequency, Escalation Procedures, Key Stakeholder Contact Details, etc.
Internal Audit is a tool of control to measure and evaluate the effectiveness of the working of an organization primarily with accounting, financial and operational matters.
Internal Audit plays a constructive role by rendering service to the management with objective appraisal of systems, procedures, practices, compliance with policies.
LetzConsult presents a smarter ways for companies to find the most relevant Consultant for their business needs. Find the right consultants for your Company on LetzConsult.com
Service Level Management PowerPoint Presentation SlidesSlideTeam
This deck consists of total of thirty three slides. It has PPT slides highlighting important topics of Service Level Management Powerpoint Presentation Slides. This deck comprises of amazing visuals with thoroughly researched content. Each template is well crafted and designed by our PowerPoint experts. Our designers have included all the necessary PowerPoint layouts in this deck. From icons to graphs, this PPT deck has it all. The best part is that these templates are easily customizable. Just click the DOWNLOAD button shown below. Edit the colour, text, font size, add or delete the content as per the requirement. Download this deck now and engage your audience with this ready made presentation.
iBeggar.com is a website devoted to helping people present with personal plea for funds or help through Cyberbegging. iBeggar is a way to ask for monetary help for many diverse reasons whether it be for personal needs or to crowd fund an idea or business start up. The best thing about cyber begging is that no one knows who you are and there is no embarrassment allied with standing up in front of strangers. At iBeggar.com, you can not only beg but also find begging tips for better outcomes.
Turbopromoter.net Video Marketing Services are completely immune to such updates and our customers continue to rank very highly within their chosen niche.
News Analysis - Is HP getting lean or falling apart?Holger Mueller
Holger Mueller of Constellation Research is chiming in with his top 3 takeaways of the recent HPE 'spin merge' of most software assets with Microsfocus.
Vinsitesafe.com works on Active RFID technology to detect personnel and objects within a pre-determined safety zone around vehicles, machines and hazardous areas.
A partir del 2006, Wave es el estudio más grande sobre el impacto de los medios sociales en el mercado global de hoy en día. Cubriendo 62 países y el 43% de la población de Internet en todo el mundo, Wave 6 – The Business of Social' - es el estudio más ambicioso y sofisticado hasta la fecha. Ofrece una valiosa idea en cuanto a cómo los anunciantes pueden aportar un valor comercial a su negocio a través de estrategias de comunicación social.
White Paper : It Is Time To Switch Outsourcing VendorISHIR
It Is Time To Switch Outsourcing Vendor. - As more and more companies are sharing dissatisfaction with their existing software development outsourcing arrangements, companies are evaluating risks and rewards of switching outsourcing vendors. In this white paper, you will discover: Risks in switching an outsourcing provider How to choose a new outsourcing vendor Planning the vendor switch
ISHIR White Paper - It is Time to Switch Your Offshore Outsourcing VendorISHIR
As more and more companies are sharing dissatisfaction with their existing software development outsourcing arrangements, companies are evaluating risks and rewards of switching outsourcing vendors. When switching outsourcing providers significant risks can be avoided or minimized if best practices are followed.
For more than two decades, the outsourcing industry has consistently addressed critical business needs such as
cost reductions and efficiency improvements. Outsourcing services have also empowered businesses to focus
more on their revenue generation processes such as production, sales and business expansion. However,
expectations have increased dramatically over the last few years and businesses now demand a lot more from
their outsourcing partners. Due to rising competition, new desirables such as quality improvements, customer
satisfaction maximization, process value-additions and effective management of SLAs, have been added to the list.
These are the primary reasons that have made it necessary for outsourcing firms to provide enhanced quality
assurance for outsourced projects.
We provide best AMC service where we take complete charge of ensuring regulatory compliance of all certifications held by the manufacturer. We acknowledge the limitations faced by such organizations and have specially curated our Annual Maintenance Contract (AMC) services, where we take complete charge of ensuring regulatory compliances of all certifications held by the manufacturer. These services include maintenance and update of quality management system, planning and performing Internal Quality Audits (IQA) and Management review meetings (MRM), Mock audits, Support during audits, closure of non-conformities and observations for both, internal and external audits. We also ensure that their technical documentation is kept up-to-date and in compliance to the regulation.
Lawrbit Compliance Audit Management Solution brings regulatory intelligence and technology bundled into a single framework to help audit and consulting firms to ensure auditors are aware of all provisions of various laws applicable on clients and also automate the regulatory audit processes.
Integrating technology solutions in compliance audit process enables auditors to reap maximum benefits by adopting best practices, reduces errors, costs, improves efficiencies and ROI. The auditor can manage wide range of audit-related activities, data and processes through a single, comprehensive framework.
It is Time to Switch Your Outsourcing Vendor jerianasmith
Are you thinking to switch your outsourcing vendor? Before you switch your outsourcing vendor, you should consider the risks and rewards of switching outsourcing vendors. While considering the risks you should properly plan a vendor switch, right from the transition phase to the execution. Here, we are making you aware of the risks involved in switching the outsourcing vendor, along with how to choose an outsourcing vendor and plan a successful vendor switch. Visit http://www.ishir.com to learn more.
In the current business environment, IT Suppliers have become integral part of the Customer organization and the IT environment and processes of IT Suppliers have a direct impact on the Customer Organization. Even though Operational responsibility might have got transferred to Supplier, but legal and regulatory responsibility will still be with Customer. Hence it is Customer’s responsibility to verify that appropriate controls are in effect to ensure that the organization fulfills its contractual obligations. This topic focuses on some of the key components and the best practices in auditing IT Suppliers for Compliance. It is aligned with one of the ISACA Research paper (Outsourced IT Environments Audit/Assurance Program) with additional information.
Audit company - Audit for companies - PKC Management ConsultingPKCIndia2
An audit company is usually hired to perform the audit process. The auditor will work closely with the company's finance team to review financial statements, internal controls, and other relevant documents. we will provide an overview of how audits work, including the different stages and levels involved in the process. Whether you are a business owner or a professional looking to learn more about auditing practices, this article will serve as a useful guide. In conclusion, PKC Management Consulting is a reputable audit company that offers comprehensive and efficient auditing services for companies of all sizes. With their team of experienced auditors and consultants, they provide valuable insights and recommendations to improve business operations and financial management. Their commitment to integrity, professionalism, and customer satisfaction sets them apart in the industry. If you're looking for an audit partner that can help you achieve your business goals, PKC Management Consulting is the right choice. Contact them today to learn more about their services and how they can add value to your organization.
Post Award Contract Management for IT Suppliers v1.0 20200701Peter Soetevent
Post Award Contract Management for IT Suppliers is crucial to successfully manage the relationship between the Business and Supplier. This innovative framework offers all the elements for managing the process
Today it is crucial for organizations to pay even greater attention on quality management as the
importance of this function in achieving ultimate business objectives is increasingly becoming
clearer. Importance of the Quality Management (QM) Function in achieving basic need by
ensuring compliance with Capability Maturity Model Integrated (CMMI) / International
Organization for Standardization (ISO) is a basic demand from business nowadays. However,
QM Function and its processes need to be made much more mature to prevent delivery outages
and to achieve business excellence through their review and auditing capability. Many
organizations now face challenges in determining the maturity of the QM group along with the
service offered by them and the right way to elevate the maturity of the same. The objective of
this whitepaper is to propose a new model –the Audit Maturity Model (AMM) which will
provide organizations with a measure of their maturity in quality management in the perspective
of auditing, along with recommendations for preventing delivery outage, and identifying risk to
achieve business excellence. This will enable organizations to assess QM maturity higher than
basic hygiene and will also help them to identify gaps and to take corrective actions for
achieving higher maturity levels. Hence the objective is to envisage a new auditing model as a
part of organisation quality management function which can be a guide for them to achieve
higher level of maturity and ultimately help to achieve delivery and business excellence.
We are an Australian Business Consultancy with specialist skills and experience within the admin systems and processes used by Australian superannuation and wealth companies.
In essence, at QMV we manage projects and deliver complete programs of work for our clients.
Our services fall within five key areas. Let’s explore them in detail.
1. Platform
-Configuration Management
-Platform Review
2. Operations
-Compliance Service
-Reporting
-Business Process Review
3. Change
-Program Management Office
-Change Management
4. Quality
-Quality Management Planning
-Data Services
-Testing
-Due Diligence
5. Business
-Tender Support
-New Business
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
3. 1 INTRODUCTION
There is a perception created often by the Supplier that the outsourcing results will be quicker, beneficial and
supplier would cater to the requirements of the client in transparent manner from the word go. Another hope of
client is that the suppliers will adapt more readily in the face of regulatory pace, evolution, client’s culture, in
alignment to client’s competence. The supplier’s thinking and client’s belief that the benefits will be achieved
very easily has resulted in many failures.
If the organization has to succeed in the outsourcing strategy, risks have to be recognized and addressed at
the foundation stage of the outsourcing with out fail. Experience has shown that many companies make
assumptions about what is included in the outsource proposition. Whereas, it is neither possible nor cost-
effective to define contractually every detail and action, therefore the Independent Outsourcing Assurance
process provides the mechanism to balance risk, service demand, service provision and cost.
Most outsourcing contracts include basic controls and service execution provisions; however, one of the main
objectives of the Independent Outsourcing Assurance process, is to ensure continuity of service at the
appropriate levels, profitability and value add to sustain the commercial viability of both parties.
Confidential & Proprietary 3
4. Independent Outsourcing Assurance is the set of responsibilities, roles, objectives, processes, interfaces
and controls required to anticipate change and manage the introduction, maintenance, performance, costs and
control of third-party provided services. It is an active process that the client and service provider must adopt to
provide a common, consistent and effective approach that identifies the necessary information, relationships,
controls and exchanges among many stakeholders across both parties.
Independent Outsourcing Assurance is defined as ‘the continuous oversight, organizational structures and
processes that ensure that the Client organization sustains and extends the strategies and objectives’, of
outsourcing.
This assurance function should be established at strategic checkpoints to provide the required alignment in the
following focus areas:
Strategic Alignment
Value alignment
Performance alignment
Culture alignment
Product alignment
Confidential & Proprietary 4
5. 2 SCOPE
The Independent Outsourcing Assurance function carryout the following activities at various phases to
realize the outsourcing strategies and objectives:
FOUNDATIONS
2.1
Audit of Outsourcing strategies and objectives
Audit of RFI / RFP process
Audit of Supplier Selection process
Due Diligence of Supplier Capabilities
Audit of Master Service Agreements (MSA), Contracts, Statement of Work process
Audit of supplier systems to conform that Laws, Regulations, Legislation, Policies and Procedures are in
order.
Audit of Supplier Resource Planning (Hardware / Software / Human Resources / Infrastructure /
Processes)
Check point reviews
Report to the client the deviations, projections, deficiencies, recommendations
Confidential & Proprietary 5
6. TRANSITIONS
2.2
Audit of Transition Processes (Staffing, Knowledge Transfer, Knowledge Acquisition, Knowledge
Management)
Advise Client / Supplier Management on outcome / projections of transition processes
Check Point review
Report to the client the deviations, projections, deficiencies, recommendations
TRANSFORMATION
2.3
Audit of Processes (Management, Functional, Delivery, Support)
Participate in the various oversight meetings as established
Report to the client the deviations, projections, deficiencies, recommendations
Check point reviews
Report to the client the deviations, projections, deficiencies, recommendations
CONTRACT TERMINATION
2.4
Establishing/ Reviewing termination Processes
Audit of Termination processes.
Report to the client the deviations, projections, deficiencies, recommendations
Confidential & Proprietary 6
7. 3 BENEFITS OF INDEPENDENT OUTSOURCING ASSURANCE
Probability of failure is minimized
Right Supplier is selected
Right price / rates are advised, result in substantial savings to client organization
Ability to see the market trends and advise the Clients which may result in cost savings at the
contract re-negotiation stage
Quality of the deliverables will be monitored closely in line with client’s expectations
Assurances are provided to the client on execution of contractual obligations by the supplier
Processes are reviewed ongoing basis and process improvements will be made
Return of Investments monitored
It is expected that the organization who is resorting to this control effectively is
likely to realize more than 7% of the value of the contract in addition to the above
The Independent Assurance Services can be invoked at any stage of the outsourcing, however it is recommended
to start at the ‘Foundation Stage’. The benefits would far exceed the cost of assurance activities and enhances the
probability of achieving the strategic and business objectives of outsourcing.
Confidential & Proprietary 7
8. 4 OUTSOURCING – CONTINUOUS ASSURANCE APPROACH
Outsourcing Assurance processes are required to ensure that all contractual obligations stated and implied are
independently monitored on continuous basis.
A continuous outsourcing assurance opinion could represent that controls are operating satisfactorily, unless a
report is given to the contrary, often referred to as an 'evergreen' audit report. An on-demand audit opinion
could be called for at any time to give an opinion. One of the biggest benefits of continuous auditing is the
beneficial effect it can have on an outsourcing (Supplier + Client) control environment. This is most easily
explained by comparing continuous audit with 'traditional' periodic auditing.
Figure 1 show traditional outsourcing assurance where visits are spaced apart as the periodic cycle. After the
every visit, the control effectiveness may improve due to the auditors' / customer presence or the impact of the
auditors' / customer recommended improvements. But, after a while, entropy sets in and the control
effectiveness slips back between visits. This can be caused by changes to systems, changes in personnel or
factors from outside that impact the organization. Most often it is caused by the simple human desire to go back
to doing things 'the old way'. The effect is that systems can stay out of control for long periods and cause the
Confidential & Proprietary 8
9. overall trend for control effectiveness is to be below what is expected. This certainly impacts the customer’s
return of investments or risks anticipated benefits.
When this is contrasted with continuous audit (see figure 2), it is evident that, with continuous audit, any
control failures are detected and fixed as soon as they happen. Therefore, the effectiveness of controls and the
trend are much nearer to expectations. A merit of continuous auditing is that it provides early warning of
problems. Thus, customer management can detect a control failure as soon as it happens, providing maximum
rectification time.
Confidential & Proprietary 9
11. 5 WHY TECHSERV?
Have in-depth knowledge on the Supplier side of the organization
Have defined, implemented and institutionalized the Management Systems, Information Security
Management Systems, and Project Management Systems based on international frameworks
Have worked several years in supplier organizations (IT Companies)
Have the knowledge on the deficiencies in the outsourcing processes, cause of the deficiencies
Have the ability to recognize the best solution to the identified deficiencies
Have the knowledge on the internal functioning of Supplier organizations (IT Companies)
Have the ability to understand, foresee and prevent any untoward incidents which would impact the
outsourcing processes adversely.
Have the process Implementation competence (ISO 9001, ISO 27001, CMM, CMMI, COBIT, SAS 70)
Confidential & Proprietary 11